Inside Sale Team Leader

Sales Head

Responsible for developing and executing sales strategies to drive revenue growth, expand market presence, acquire new customers, and strengthen relationships with key accounts. Leads and motivates the sales team to achieve business targets while monitoring sales performance, market trends, customer needs, and competitive activities.

Key Responsibilities:

• Develop and implement sales strategies and business plans.
• Drive revenue, sales growth, and profitability.
• Lead, mentor, and manage the sales team.
• Set sales targets and monitor achievement.
• Identify new markets, customers, and business opportunities.
• Manage key accounts and strengthen customer relationships.
• Develop sales forecasts, budgets, and performance reports.
• Manage sales pipeline, CRM, and conversion activities.
• Negotiate commercial terms and close high-value deals.
• Monitor market trends and competitor activities.
• Develop and manage distribution/channel networks.
• Collaborate with marketing, operations, finance, and senior management.
• Ensure customer satisfaction, retention, and repeat business.
• Analyze sales data and implement corrective actions to improve performance.

Sales Strategy and Revenue Management

Develop and implement company-wide sales strategies to achieve revenue, gross profit, and profitability targets.

Set and monitor sales budgets, targets, and performance objectives across all branches and sales teams.

Identify sales gaps and implement corrective actions to improve performance and achieve company objectives.

Sales Team Leadership and Performance Management

Lead, coach, and develop Sales Managers, Branch Managers, and sales personnel to achieve individual and team targets.

Conduct regular sales performance reviews, provide direction, and identify training and development needs.

Promote a high-performance sales culture focused on accountability, customer service, teamwork, and results.

Business Development and Market Expansion

Identify and pursue new business opportunities, major accounts, projects, and strategic partnerships.

Develop strategies to expand the company’s market presence across Papua New Guinea.

Monitor market trends, competitor activities, customer requirements, and emerging opportunities to guide sales initiatives.

Key Account and Customer Relationship Management

Build and maintain strong relationships with key corporate, government, and institutional customers.

Support branches and sales teams in major quotations, tenders, negotiations, and strategic account development.

Ensure high standards of customer service and timely resolution of significant sales and customer concerns.

Sales Forecasting, Pipeline and Reporting

Maintain accurate company-wide sales forecasts and monitor the sales pipeline, quotations, tenders, and major opportunities.

Review branch and sales team performance against budget and provide regular sales reports and recommendations to senior management.

Ensure accurate and timely reporting of sales activities, results, margins, and business opportunities.

Product, Pricing and Margin Management

Work closely with management and relevant departments on product positioning, pricing, promotions, and sales campaigns.

Ensure sales teams understand the company’s ICT solutions, copiers, hardware, furniture, appliances, and other product offerings.

Monitor sales margins and ensure transactions support the company’s profitability objectives.

Cross-Functional Coordination and Compliance

Work closely with Branch, Operations, Service, Software, Stocks, Accounts, and Purchasing teams to support customer requirements and business objectives.

Ensure sales activities comply with company policies, procedures, approved pricing, credit requirements, and applicable standards.

Key Responsibilities:

• Drive revenue through inbound and outbound sales, lead conversion, customer reactivation, and repeat purchases.
• Lead and manage a team of 5–7 sales professionals, ensuring productivity, target achievement, and performance improvement.
• Own individual and team sales targets, revenue goals, upselling, and cross-selling opportunities.
• Identify and prioritize high-potential leads using customer data, purchase history, and engagement patterns.
• Engage customers through calls, emails, chat, WhatsApp, and video consultations to improve conversions.
• Build strong client relationships and drive customer retention through personalized sales strategies.
• Oversee post-sales support, follow-ups, issue resolution, exchanges, and refunds wherever required.
• Collaborate with customer experience, marketing, and operations teams to improve the overall customer journey.
• Monitor sales performance, prepare reports, analyze trends, and implement strategies to achieve business objectives.
• Coach and mentor team members to build a customer-focused and performance-driven sales culture.

Required Skills:

• Sales Management and Revenue Generation
• E-commerce Sales and Client Development
• Business Development and Relationship Management
• Upselling, Cross-selling, and Customer Retention
• Team Leadership, Coaching, and Mentoring
• Strategic Planning and Market Analysis
• Sales Reporting and Performance Management
• Excellent Communication and Negotiation Skills
• Customer Experience and Cross-functional Collaboration