IT Sales Executive (field sales)

Profile : Senior Data Engineer (Azure)

Experience Required : 6+ Years

Work Mode : Hybrid

Location : Gurgaon, Pune, Jaipur, Bangalore, Bhopal

Employment Type : Full-time

About the Role :

We are seeking an experienced Senior Data Engineer with strong expertise in Microsoft Azure ecosystem to join our data engineering team. The ideal candidate will be responsible for designing, developing, and maintaining enterprise-scale data solutions on Azure, working with cutting-edge cloud technologies and big data platforms.

Key Responsibilities :

- Data Processing on Azure : Azure Data Factory, Streaming Analytics, Event Hubs, Azure Databricks, Data Migration Service, Data Pipeline.

- Provisioning, configuring, and developing Azure solutions (ADB, ADF, ADW, etc.).

- Design and implement scalable data models and migration strategies.

- Work on distributed big data batch or streaming pipelines (Kafka or similar).

- Develop data integration and transformation solutions for structured and unstructured data.

- Collaborate with cross-functional teams for performance tuning and optimization.

- Monitor data workflows and ensure compliance with data governance and quality standards.

- Contribute to continuous improvement through automation and DevOps practices.

Required Skills & Experience :

- 6- 10 years of experience as a Data Engineer.

- Strong proficiency in Azure Databricks, PySpark, Python, SQL, and Azure Data Factory.

- Experience in Data Modelling, Data Migration, and Data Warehousing.

- Good understanding of database structure principles and schema design.

- Hands-on experience using MS SQL Server, Oracle, or similar RDBMS platforms.

- Experience in DevOps tools (Azure DevOps, Jenkins, Airflow, Azure Monitor) good to have.

- Knowledge of distributed data processing and real-time streaming (Kafka/Event Hub).

- Familiarity with visualization tools like Power BI or Tableau.

- Strong analytical, problem-solving, and debugging skills.

- Self-motivated, detail-oriented, and capable of managing priorities effectively.

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Wissen Technology is hiring for Devops engineer

Required:

-4 to 10 years of relevant experience in Devops

-Must have hands on experience on AWS, Kubernetes, CI/CD pipeline

-Good to have exposure on Github or Gitlab

-Open to work from hashtag Chennai

-Work mode will be Hybrid

Company profile:

Company Name : Wissen Technology

Group of companies in India : Wissen Technology & Wissen Infotech

Work Location - Chennai

Website : www.wissen.com

Wissen Thought leadership : https://lnkd.in/gvH6VBaU

LinkedIn: https://lnkd.in/gnK-vXjF

Requirements

• 3+ years work experience writing clean production code
• Well versed with maintaining infrastructure as code (Terraform, Cloudformation etc). High proficiency with Terraform / Terragrunt is absolutely critical
• Experience of setting CI/CD pipelines from scratch
• Experience with AWS(EC2, ECS, RDS, Elastic Cache etc), AWS lambda, Kubernetes, Docker, ServiceMesh
• Experience with ETL pipelines, Bigdata infra
• Understanding of common security issues

Roles / Responsibilities:

• Write terraform modules for deploying different component of infrastructure in AWS like Kubernetes, RDS, Prometheus, Grafana, Static Website
• Configure networking, autoscaling. continuous deployment, security and multiple environments
• Make sure the infrastructure is SOC2, ISO 27001 and HIPAA compliant
• Automate all the steps to provide a seamless experience to developers.

Deployment Oversight: Serve as the central point of contact for all financial solution

deployment activities, ensuring seamless execution and coordination.

● Monitoring and Tracking: Utilize project management tools and software to monitor the

progress of deployments, identifying any deviations from the planned timeline or scope.

● Issue Resolution: Proactively identify and address deployment issues and roadblocks,

collaborating with cross-functional teams to find timely solutions.

● Communication Hub: Facilitate clear and timely communication between internal

stakeholders and external clients regarding deployment status, updates, and

escalations.

● Risk Management: Assess deployment risks and develop mitigation strategies to

minimize disruptions and ensure successful project outcomes.

● Performance Analysis: Analyze deployment metrics and key performance indicators to

evaluate the efficiency and effectiveness of deployment processes, driving continuous

improvement.

● Documentation and Reporting: Maintain accurate records of deployment activities,

including timelines, milestones, issues, and resolutions. Generate regular reports for

management review.

● Stakeholder Engagement: Build strong relationships with key stakeholders, including

internal teams, clients, and third-party vendors, to foster collaboration and alignment

throughout the deployment process.

Desired Candidate Profiles:-

● Bachelor’s degree in Business Administration, Finance, Project Management, or a

related field. Advanced degree or certification is a plus.

● Proven experience in project management or deployment coordination roles, preferably

in the financial services or technology industry.

● Strong organizational skills with the ability to manage multiple projects simultaneously

and prioritize tasks effectively.

● Excellent communication and interpersonal skills, with the ability to convey complex

information clearly and concisely

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

About the role:

Responsibilities:

• Extensive experience in configuring and customising SAP HR and HCM modules, including Personnel Administration, Organizational Management, Time Management, and Payroll.
• Demonstrated ability to analyse and optimize HR processes, leveraging SAP HR, and HCM.
• In-depth knowledge of data migration and integration between SAP HR, HCM, and Third Party Systems, ensuring seamless data flow and accurate reporting.
• Experience in managing and resolving complex HR system issues, leveraging SAP HR, HCM
• Requirement analysis and interaction with customers to resolve the queries/questions to their best satisfaction.
• Carrying out customization changes as and when required.
• Continuously upgrade the system with the latest “Support Pack” releases from SAP and update the notes released by SAP.
• Interacting with technical/ cross-functional consultants for successful resolution of an issue.
• Risk assessment of the changes.
• Defining Functional Specifications for new developments and maintaining the documents related to the change in the system.
• Drafting and executing the test cases and testing the new developments/ configurations across development and quality environments in the R/3 system.
• Conducting End User training concerning SAP HR as & when required
• Amendment AD Hoc Fields for reporting purposes.
• Worked on ESS/MSS module which includes, configuring Country specific ESS/MSS Portal, Resolving Issues arising in User portal, Worked on Fiori Launchpad testing, Customization of ESS/MSS link with help of Web Dynpro Component and Logic building to help ABAP Team on development.
• Configuration of LSMW as per the requirement including Time Management, OM/PA Modules.
• Configuring complex Work Schedule Rule Request
• Worked on 3 end to end SAP implementation
• Worked on support and rollout experience in the HCM PA / OM module
• Having a Good understanding of the SAP HCM business process
• Customizing SAP application as per client requirement.
• Experience in writing complex Time & Payroll PCR’s
• Issues related to Indian Payroll and time management.
• Written PCR on various scenarios in Time Management & Indian Payroll
• Helping to maximise the use of SAP within the business.
• Defining potential improvements to processes and systems that can lead to enhancements.
• Defining security profiles.
• Assisting in the project management of IT HR application projects.
• Implementing Payroll solutions.
• UAT and Regression testing- completion and script writing.
• Advising colleagues on SAP HR/PY matters.
• Providing business consultancy within the HR business Process sector.
• Liaising with third-party SAP technicians, and stakeholders (both internally and externally).
• Responsible for the investigation and resolution of problems on a day-to-day basis.

Experience & Skill:

• Years of Experience: 5 – 8 in SAP HCM
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Should have experience of client-facing roles
• Should have excellent communication skills

• • High school diploma or GED. 

• • Bachelor’s degree in business administration or management, Marketing, or related field is preferred. 

• • Proficiency in all Microsoft Office applications and Customer Relationship Management (CRM) software. 

• • Proven sales experience with 1-3 years, Freshers also can participate. 

• • Strong analytical and problem-solving skills. 

• • Excellent negotiation and consultative sales skills. 

• • Effective communication skills. 

• • Exceptional customer service skills. 

• • Proven success in winning long-term deals. 

• • Sales experience is mandatory. 

• • 2-wheeler is mandatory. 

 Field Sales Executive Responsibilities: 

• • Making field visits, Cold Calls on daily basis, generating leads, sharing quotation coordinating with the team and follow-ups. 

• • Maintaining long-lasting relationships with existing customers through exceptional after-sales service. 

• • Actively sourcing new sales opportunities through cold-calling and emailing. 

• • Developing in-depth knowledge of product features and benefits. 

• • Utilizing direct meetings to build relationships with new customers. 

• • Processing customers' purchase orders and liaising with the Finance department to ensure the timely delivery of ordered products to end customer. 

• • Advising customers on suitable product selection based on their needs and specifications. 

• • Creating a sales pipeline to accurately reflect the relative placement of sales prospects in the purchasing process. 

• • Following up on sales inquiries that are made by potential customers through website chats, emails, and inbound calls. 

• • Setting up face-to-face meetings between potential customers and team Sales Representatives. 

• • Coordinating with team for quotation, customer assistance, follow-up, customer handling based on their requirement, and engage with team. 

What is the Role?

• Role is responsible to define requirements and drive success of Ecommerce / Real Estate / Healthcare / Grocery / Food Online centric Tech Products.
• Responsible for overseeing and bringing products to market while meeting key business objectives.

Desired Candidate Profile

• Hands-on experience of building and managing consumer tech products
• Prior experience in Ecommerce / Real Estate / Healthcare / Food Delivery business
• Experience of 3+ years + of which 1.5 years + in product management
• Track record of driving and delivering large, complicated projects on time and within scope
• Entrepreneurial spirit / ability to roll up your sleeves and try different things with minimal direction
• Loves and understands technology. Stays current on competition and disruptors in the market
• Is organized, and can plan, forecast and manage a product backlog
• Possesses a unique blend of business and technical savvy.

Role: Appian/Unqork Senior Solution Architect/Practice Lead

Experience: 5+ Years

Location: Trichy / Bangalore /Chennai (Post Covid)

Shift: US EST or CST

Responsibilities

• Provide pre-sales technical/functional support to prospective clients and customers with minimal supervision
• Work with sales to create and submit proposals, promote sales effort by helping customers leverage low code/no code tools for software development life cycle
• Build a solution delivery team
• Provide day-to-day guidance and technical leadership to a team of Appian/Unqork (or other low code/no code platform) Administrators, Developers, and Data Architects.
• Act as the technical lead, leading interactions with customer business and technical teams
• Work closely and collaboratively with the project team to deliver on project scope
• Works collaboratively with the Client and Team to articulate the vision and outcomes of the project and each release, and translating that vision into an actionable plan; Effectively manage customer expectations
• Develop guidance on Release Management process, working with Team and Client
• Serve as the day-to-day Technical POC for VDart team
• Plan and coordinate release logistics with other application teams and Stakeholders, identifying and accounting for dependencies
• Contribute with original, creative thinking related to solving customer issues, creating relevant features, and advancing Appain/Unqork low code/no code automation tool strategy
• Lead detailed discovery and scoping calls
• Work closely with sales to review requirements and develop value-focused proposals
• Describe the benefits and value of integrating Appian/Unqork low code/no code tools to integrate into a customers’ SDLC

Skills and Qualifications

• Bachelor (BS) of Science degree in Computer Science, Engineering, Mathematics, Business, Management or equivalent disciplines.
• Certification in Appian or Unqork
• 7+ years of IT experience, including full cycle software/web development and release management/implementation knowledge
• 4+ years' experience in a technical leadership position with prior experience supervising  and leading teams
• 2+ years' experience of successful implementations of very large Appian or Unqork solutions
• Technical leadership in implementing enterprise-class application delivery
• Experience with Agile development methodologies
• Excellent writing, presentation, negotiation and communication skills
• Strong analytical and organizational skills
• Ability to manage and prioritize multiple tasks simultaneously
• Ability to explain technical content to non-technical, business stakeholders
• Prior experience developing proposals to respond to customer needs preferred