IT Sales Executive – International Telesales

Job description:

Job Summary

We are looking for an experienced Network Security Engineer with strong expertise in

firewall management, VPNs, and enterprise networking. The ideal candidate should have

hands-on experience with Palo Alto and Sophos firewalls, along with solid knowledge of

HPE Aruba switching and routing, to ensure secure and reliable network infrastructure.

Key Responsibilities

• Design, implement, and manage network security infrastructure
• Configure and maintain Palo Alto and Sophos firewalls
• Set up and manage VPNs (IPSec, SSL VPN, site-to-site, remote access)
• Monitor and respond to security incidents, threats, and vulnerabilities
• Implement and maintain network access control and segmentation
• Configure and troubleshoot HPE Aruba switches and routing protocols
• Manage VLANs, ACLs, NAT, and firewall policies
• Perform network performance monitoring and optimization
• Conduct periodic security audits, patching, and compliance checks
• Collaborate with Internal teams for secure infrastructure design
• Maintain documentation for configurations and security policies

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, IT, or B.Tech (or equivalent)
• 4–6 years of experience in network security and administration
• Hands-on experience with Palo Alto and Sophos firewalls
• Strong understanding of VPN technologies (IPSec, SSL, site-to-site)
• Experience with HPE Aruba switching and routing
• Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing

protocols like OSPF/BGP)

• Experience with NAT, ACLs, IDS/IPS, and security policies
• Familiarity with network monitoring and security tools
• Strong troubleshooting and analytical skills

Preferred Qualifications

• Certifications such as:

o Palo Alto (PCNSA/PCNSE)

o Sophos Certified Engineer

o CCNA / CCNP / Aruba certifications

• Experience in data center or enterprise network environments
• Exposure to cloud networking (AWS/Azure security groups, VPNs)

Soft Skills

• Strong communication and documentation skills
• Ability to work independently and in cross-functional teams
• Proactive approach to security and problem-solving
• Attention to detail and ownership mindset

Work Location: In person

Account Manager (Customer Success) — Account Audits & Customer Advocacy

Location: Remote

Hours: Full-time, EST 9:00am–5:00pm

Reports to: Customer Success Leadership

Role summary

We’re hiring an Account Manager to review and audit customer account usage, create clear health and usage reports, troubleshoot customer issues, and serve as an internal customer advocate. You’ll collaborate closely with customers over Zoom and work cross-functionally with Senior CSMs, Product Owners, and the Dev team to drive fast, high-quality resolutions and improve retention.

What you’ll do

• Audit customer accounts regularly (usage, adoption, configuration, workflow integrity, outcomes)
• Build and deliver account health/usage reports with insights, risks, and recommended next steps
• Troubleshoot issues (process + platform) and drive resolution by coordinating with Product/Dev/Support
• Run customer calls over Zoom to clarify problems, set expectations, and guide solutions
• Proactively identify churn risk signals (low usage, stalled adoption, repeated issues, sentiment) and create action plans
• Act as a customer advocate internally—communicate pain points, themes, and improvement opportunities
• Track follow-ups and outcomes to ensure issues are closed and customers feel supported

What we’re looking for

• 2+ years in Customer Success / Account Management / Technical Support / Implementation (B2B SaaS preferred)
• Strong analytical mindset: comfortable reviewing usage patterns, drawing conclusions, and creating reports
• Confident communicator on Zoom with the ability to explain solutions clearly and calmly
• Skilled at cross-team coordination and escalation with Product/Engineering
• Organized and reliable: you follow through and keep customers informed
• Comfort troubleshooting software workflows (bonus if you’ve worked with CRM, LOS, or fintech tools)

Nice to have

• Experience with churn-risk management, customer health scoring, or renewals
• Familiarity with ticketing systems (HubSpot/Zendesk) and task tools (ClickUp/Jira)
• Basic technical comfort (APIs, logs, browser troubleshooting) even if not a developer

Success looks like

• Faster resolution times and fewer repeat issues
• Improved product adoption and customer sentiment
• Reduced churn risk via proactive interventions and clear action plans

How to apply

Send your resume and a short note describing:

1. A time you diagnosed a customer issue using data/usage signals
2. How you coordinated with Product/Dev to resolve it
3. Your availability to work EST 9–5

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 0 to 1.5 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

As a Campaign Ambassador at Unessa Foundation, you will support our outreach efforts by helping spread awareness and contributing to ongoing fundraising activities through your personal and social networks. You will receive guidance on how to represent the cause effectively and will get the opportunity to be part of a mission-driven campaign.

• Having working experience in Service based company
• Having Engineering as bachelor degree is must
• Experience working ecommerce platform
• Soft spoken and good listener
• Good with Quant and reasoning
• Understanding of agile and scrum
• Good with commitment
• Integration of user-facing elements developed by front-end developers with server side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Integration of data storage solutions
• Strong proficiency with JavaScript
• Good understanding of server-side CSS preprocessors
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding fundamental design principles behind a scalable application
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git

We are looking for a highly skilled full-stack developer, who will be responsible for designing and developing front end web architecture, ensuring the responsiveness of applications, and working alongside the product owner, architects, analysts and designers for web services and web design features, among other duties

We Need a Driven Individual Who Can

• Design, develop, deploy in-premise products as well as robust, scalable cloud components for multi-tenant SaaS products
• Open to explore, adapt and apply multiple technologies
• Maintain attention to detail while working in a fast-paced environment
• Think creatively and justify design and code decisions
• Passionate about learning and experimenting with new cutting-edge technologies
• Ability to lead change and hands-on approach

Qualifications

• Experience in developing web applications and user interfaces
• Architecting solutions using ReactJS 
• Proficiency with NodeJS is a plus
• Proficiency with cloud services from AWS and Lambda functions is a plus
• Familiarity with tools like WebPack, Babel, Jest, Cypress, ESLint, and NPM/Yarn
• Strong grasp of data structures and algorithm design

What We Have To Offer

• Work with a performance-oriented team driven by ownership and open to experiments.
• Learn to design systems for high accuracy, efficiency, and scalability.
• No strict deadlines focus on delivering quality work.
• Meritocracy-driven, candid culture. No politics.
• Being an early hire will come with its own opportunities to hack your growth

About Company:

About the Role

A highly motivated and passionate individual who has experience in executing end to end web based products and applications; bringing them to production quickly and with high quality. Passionate about building flexible and scalable solutions with an eye for detail and can weigh pros and cons to find best possible solutions. 

Role and Responsibilities

• Collaborate with Product Managers to plan, implement and deliver tasks and modules on a timely basis with best practices and adherence to SOPs.
• Understand the product requirements, ask questions, and gather information and feedback to design and deliver features both on Android and iOS.
• Create a roadmap of tasks to be delivered for both iOS and Android applications in sync, such that new features go to the end-user at same time. 
• Lead the design of Android and iOS applications in a modular fashion with reusable components.
• Proactively identify issues related to memory consumption, battery drain and multi-threading in the application by planning regular tests and analysis.
• Deliver Android and iOS applications with integration to backend services deployed on the cloud with high quality and responsiveness. 
• Create strong practices around test driven development, automating delivery of apps to the marketplace with strong CI/CD practices.
• Manage a highly skilled and efficient team by hiring, keeping the team motivated, and managing performance.
• Play the role of an unblocker in a tight scrum environment. Should be able to help other developers with challenges, problem solving, and help achieve milestones as per plan.
• Prioritize to manage ad-hoc requests in parallel with ongoing projects.
• Hands on with programming with 50%+ of bandwidth going into modules owned.

Skills/Experience

• A highly talented developer with 10+ years of hands-on experience in building apps that have been released to the Play Store(Android) and Appstore(iOS). 
• Demonstrated experience managing teams of 5-10 or more engineers in mobile application teams.
• Strong knowledge of Android, Kotlin, iOS, Swift, Objective C and working with MVVM, MVP, MVC patterns.
• Experience building mobile applications which lean heavily on connecting to cloud services to gather data and stream videos/content. 
• Working knowledge of Xamarin or Flutter (cross platform frameworks) is highly preferred. 
• Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.

As a senior software engineer, you will contribute to our end-to-end supply chain platform. You'll work with all key stakeholders to deliver scalable, maintainable backend code and work with frontend developers to deliver amazing user experiences. We are building a design and process-centric culture where you'll play a key role in the implementation of the foundation of all our systems. Up for a challenge?

You are:

• A self-starter with a sense of what it takes to be successful as a team
• An agile - welcome change, do as little as possible and embrace continuous delivery
• Conscious about how quality is carried through from the UI to all layers underneath
• Opinionated, but flexible to accommodate the big picture

Responsibilities

• Analyze requirements, provide estimates and deliver code in an agile setup
• Stay on top of all owned work and raise red flags as early as possible
• Define the architecture, best practices, and coding standards
• Support continuous technical improvement by investigating alternatives and technologies and present them for architectural review 
• Motivate team members, coach junior members, and extend goodwill to other employees