IOS Developer

Job Description for Customer Support Executive (Voice & Non-Voice)

Job Profile: Customer Support Executive (Voice & Non-Voice)

Position: Customer Support – Voice & Non-Voice Process

Location: Bangalore

Job Mode: Work From Office

Notice Period: Immediate Joiners Preferred

Shifts: Rotational shifts

Compensation: ₹20,000–₹28,000 CTC

Job Description

We are seeking customer-oriented and proactive Customer Support Executives for both voice and non-voice processes. This position requires excellent communication skills in English and Hindi or a South Indian language. The ideal candidate will be responsible for handling customer queries via phone, email, and chat, providing accurate information, and ensuring a positive experience throughout the customer journey.

Job Responsibilities

• Handle inbound and outbound customer calls and non-voice queries (emails/chats) professionally and efficiently.
• Provide timely and accurate support, address customer concerns, and ensure satisfaction.
• Communicate fluently in English and Hindi or a South Indian language to cater to a diverse customer base.
• Record and update customer interactions in the CRM system accurately.
• Adhere to company policies, attendance, and quality standards while working in rotational shifts.

Eligibility Criteria

• Education: Graduate in any discipline.
• Experience: Minimum 1 year of relevant experience in customer support (voice, email, counselling, or similar roles).
• Skills: Strong customer support skills, both verbal (voice) and written (email/chat/counselling).
• Languages: Proficiency in English and Hindi or a South Indian language.
• Availability: Immediate joiners preferred.
• Work Schedule: 6 days a week, 1 day rotational off.

Storytelling platforms have not evolved with smartphones, as we still consume stories being passive observers. At Raidenbit, we are building http://onelink.to/kahaniboxapp">KahaniBox - The Netflix for interactive fiction in Indian languages. We create stories with immersive roleplay experiences that allow the audience to control how the stories unfold and end. And while doing that, we are solving some fascinating problems around decoding human psychology and understanding our audience’s content tastes using engineering and data science.

We are looking for an Engineering Head to join our founding team and drive the vision and architecture for scaling KahaniBox to 100M+ monthly users.

You will:

• Recruit and manage world-class engineering talent both in India and abroad.
• Lead the development of our content creation engine, recommendation engine, and content insight engine. 
• Prototype and implement new product ideas and initiatives around increasing revenue, user retention, content consumption, etc.
• Implement and continuously improve processes for high-velocity engineering, including DevOps, testing, CI/CD, PRs, etc.
• Keep technical debt under control by reinforcing and evolving our engineering culture, which values code reviews, high test coverage, and adequate documentation.

You have:

• 7+ years of engineering experience in scaling, optimizing, and rewriting significant systems. Bonus points for gaming/media-tech experience.
• 3+ years of team management experience. 
• Strong team-building and empowering skills - you excel in hiring and mentoring high-performing engineering teams.
• Exceptional competencies in data structures, algorithms, software design, and OOP.
• Experience with at least one Cloud Providers: GCP, AWS, or Azure.
• Experience in building data pipelines and implementing event-driven architectures.
• Strong bias to ship early and iterate quickly with data.
• Intermediate understanding of Machine Learning.

Hammoq Inc is a rapidly growing startup in the reselling sector. Our app provides product listings, cross-platform data analytics, and Cross-platform delisting as our core services.

Launched Web app in 2020 and iOS app at the start of 2021, we are continuing our exponential growth, and we were hoping you could play a core role in our mission.

Hammoq is looking for a Senior ML/Machine Vision Architect / Researcher, an expert in Deep Learning, to join our passionate developers' team to create our unique SaaS web app.

The ideal candidate will be responsible for developing new Machine Learning / Machine vision models according to the business needs. 

*What you'll do

• You’ll lead the ML R&D process at Hammoq.
• You will build ML architectures to optimise the process. 
• You'll collaborate with our hardworking, nimble, and supportive team through daily standups, company presentations, product demos, slack discussions
• You'll work on solving machine vision / Machine Learning problems and implementations.
• You'll use ML libraries of IOS and Android to build and run models on the mobile devices

Skills and expertise that will help you succeed

• Must have experience working with OpenCV, TensorFlow, and Keras environment 
• Must have the ability to develop your own models.
• Working experience of training and deploying computer vision models  
• Experience in Computer Vision and Machine Learning (including Deep Learning) algorithms. 
• Experience in image analytics - including feature extraction, object detection, classification, and tracking 
• Experience in image manipulation
• PhD in Computer Vision , Machine Learning, Machine Vision or any related field is a must.
• Strong programming skills in Python, including NumPy, Scikit Learn, Pandas, and Matplotlib 
• Self-governing analytical problem-solving skills for efficient and uninterrupted development of solutions
• Strong communications skills for an adequate description of technical concepts to others

Nice to have

• Experience in building APIs implementing ML models
• Knowledge or basic understanding of any Cloud ML technologies or Cloud ML service providers.
• Experience in the e-commerce industry

Senior Dotnet Developer

About the Company:

TransformHub is a An ISO 27001 certified Company adhering to a Gold standard in Information Security. It is multi-award-winning Global Digital Solutions company providing a full suite of digital transformation & product engineering services to enterprises, product companies & new-age start-ups. We have our presence in Singapore, USA, Canada, Middle East, UK and India. Our mission is to become a preferred partner to enterprises for growth and innovation in the digital age. TransformHub combines Strategy, Experience, and Technology at every stage of the engagement model to build human-centered digital platforms & channels. Our expertise lies around the 6 building blocks for Digitization - Product Engineering, Mobility, Enterprise Integrations, Data & Analytics, Cloud & DevOps, Intelligent Automation. With a large and ever-growing team of digitally ready consultants, the company helps its clients to grow and stay ahead of their competition. TransformHub has been featured into leading magazines like IndustryWired and CIOReview as Top 10 Digital Transformation Providers.

Responsibilities 

• Develop new applications or make enhancements to existing applications. 
• Analyze user requests and assist with design activities. 
• Collaborate with Client and translate business requirements into well-designed technical solutions. 
• Develop components based on business and/or application requirements. 
• Manage and assist with the completion of specific projects. This includes the development of web applications and web services. 
• Support applications and provide upgrades and maintenance as needed. 
• Assist software personnel in handling project related work and other requirements 
• Create and maintain documentation for application coding and project development. 
   

   Requirements  

• Familiarity with the .NET framework, C#, SQL Server database and design/architectural patterns 
• 5+ years of experience in .NET Technology Stack 
• Experience in designing databases with Microsoft SQL Server and building Web APIs 
• Excellent troubleshooting and communication skills 
• Experience working in an Agile environment (e.g. Scrum, Kanban) required. 
• Good knowledge of modern software design principles, concepts, and practices. 

• Thorough understanding of React.js, React DOM and its core principles
• Experience in State Management Frameworks like Redux.
• Experience in developing cross-browser/platform compatible solutions for web.
• Experience of backend integrating with RESTful services.
• DOM manipulation and the JavaScript object model.
• In-depth knowledge of newer specifications of TypeScript, ES6,HTML 5,CSS 3.
• Must be familiar libraries like Material UI, Formik.
• Experience in Micro Front End architecture with Webpack Module Module Federation to combine multiple domain driven web apps on the same page without refreshing the page.
• Experience in different approaches on orchestration of Micro-apps of Client Side composition.
• Experience with package manager like npm,yearn.
• Experience with tools/packages like Visual Studio Code,ES Lint,SonarQube,Keycloak.
• Good understanding on Unit testing framework - Jest/ enzyme.

Location: Remote Working

** Preference will be given to immediate joinee