HRBP + TA Manager

• Procedures/Scripts/Manual Testing)
• Minimum 3 years of experience in SQA required
• Shares ideas and experiences with colleagues and business units that may improve performance
• Minimum of 3 years of work experience in software testing
• Demonstrated ability to independently interpret requirements and technical specifications, translate into thorough test plans and test cases, and execute test cases
• Review project test and implementation schedules

Are you a dynamic Full Stack Developer seeking your next challenge? We are a rapidly expanding technology-focused Consulting Agency renowned for its innovative approach. We are seeking an exceptionally skilled Full Stack Developer to join our engineering team. If you're eager to demonstrate your expertise and collaborate with a talented group of developers, this role is ideal for you!

We are at the forefront of technological innovation, providing cutting-edge solutions to clients across diverse sectors. With a strategic focus on finance, banking, and corporate verticals, they are recognized for their excellence in project delivery.

Your Role: Full Stack Developer

As a Full Stack Developer, you will be a vital collaborator within the development team, contributing to the completion of web and mobile projects. Your exceptional communication, organizational, and time management skills will set a high standard for your peers.

Responsibilities:

- Collaborate seamlessly with project managers, senior architects, and fellow developers to complete development projects.

- Demonstrate proficiency in React and other relevant technologies to develop secure and scalable software solutions.

- Maintain meticulous attention to detail while understanding complex technical requirements.

- Lead quality assurance checks to ensure accuracy before project delivery.

- Ensure on-time project completion, adhering to established timelines.

Qualifications:

- At least 3 years of hands-on experience in React

- Experience with Node JS, ExpressJS and MySQL

- Hands-on experience with Redux, JSON

- Proficiency in JavaScript showcasing a strong grasp of modern development languages.

- Essential familiarity with Azure or AWS,

- Experience with Dev Containers (VSCode) and Docker for efficient development is a plus

- Proven track record in full-cycle development.

About You:

- Approach your work with an unwavering work ethic, innate self-motivation, and a commitment to staying current with the latest technologies.

- Thrive as a collaborative team player who excels in dynamic environments.

- Adapt quickly to evolving contexts and guide projects toward successful outcomes.

- Communicate effectively through written and verbal means, backed by strong interpersonal skills.

- Excel under pressure, learn rapidly and meet tight deadlines with minimal supervision.

What's In It For You?

- Immerse yourself in an inclusive and collaborative work environment that promotes creativity and curiosity, celebrating achievements along the way.

- Access cutting-edge tools and technology to create exceptional customer experiences.

- Participate in post-work social engagements to further build connections.

Job brief

We are looking for a talented UI Designer to create amazing user experiences. The ideal candidate should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.

Responsibilities

• Collaborate with product management and engineering to define and implement innovative solutions for the product direction, visuals and experience
• Execute all visual design stages from concept to final hand-off to engineering
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
• Present and defend designs and key milestone deliverables to peers and executive level stakeholders
• Conduct user research and evaluate user feedback
• Establish and promote design guidelines, best practices and standards

Requirements and skills

• Proven UI experience
• Demonstrable UI design skills with a strong portfolio
• Solid experience in creating wireframes, storyboards, user flows, process flows and site maps
• Proficiency in Photoshop, Illustrator, OmniGraffle, or other visual design and wire-framing tools
• Proficiency in HTML, CSS, and JavaScript for rapid prototyping.
• Excellent visual design skills with sensitivity to user-system interaction
• Ability to present your designs and sell your solutions to various stakeholders.
• Ability to solve problems creatively and effectively
• Up-to-date with the latest UI trends, techniques, and technologies

With the ever-increasing demand in the educational industry, our client acts as an ed-tech platform that provides various interdisciplinary courses, in turn providing critical future skills.

They follow a curriculum that is collated globally and has been developed by industry experts. Some of the programmes offered by them include Artificial Intelligence, iOS App Development, Robotics, Augmented & Virtual Reality (AR/VR), etc. Benefits of their platform include online accessibility 24*7, live & practical application, programmes for every age group, etc.

Headquartered in Gurugram, our client was founded by a veteran entrepreneur who is an alumnus of Harvard Business School.

As a Sales Head B2B, you will be responsible for leading the targets towards attaining that goal, tracking and reporting critical performance indicator data for your team.

What you will do:

• Rolling out new sales initiatives, targeted pitches, and modified sales approach depending on the nature of the business you are approaching
• Implementing the required sales training processes for your sales associates, preparing them for their responsibilities most effectively and efficiently possible
• Delivering pitches to critical clients and other key accounts in your zone yourself
• Being abreast of the latest developments in the space and implementing strategic/ tactical plans if needed
• Mapping the market on product/ competition and the onboarding of customers when they enter the company
• Actively approaching targeted business clients (telephone, email, social networks, events, etc.)
• Searching for new client leads
• Managing relationships with existing customers
• Creating and maintaining a database of current and potential customers
• Explaining and demonstrating features of products and services
• Upselling products and services

Desired Candidate Profile

• MBA from tier 1 B School
• Proficiency in Microsoft Office [Word, Excel and PowerPoint] and CRM software [Zoho CRM]
• Prior experience in B2B sales desired
• Excellent communication skills, both verbal and written
• Good organizational skills and the ability to multitask
• Excellent phone and cold calling skills
• Ability to build and maintain solid and lasting business relationships with colleagues and clients alike
• Ability to work with aggressive targets and think of out-of-the-box solutions when in a deadlock
• Demonstrated ability to maintain a high level of enthusiasm and motivation
• Aspiration to be the best in the business with your every action
• Very good connects with B grade Schools for Edtech product sales    

Location: Chennai

Summary of the Position:

Job Purpose:    

Genesys is the global omnichannel customer experience and contact center solution leader. With over 4,500 successful customers, our customer experience platform and solutions help companies engage effortlessly with their customers, across all touchpoints, channels and interactions to deliver differentiated customer journeys, while maximizing revenue and loyalty. 

Genesys is embracing AI and Machine Learning in delivering AI-powered products like Predictive Routing, Chat bots, and Customer Journey management. The PS Data Scientist share a passion for AI & data working with global project teams and customers to extend data science services across Genesys solutions both on premise and in the cloud.

Join us and be a part of this journey as we write Customer Success stories with these products.

Location: (Chennai/Hyderabad/Bangalore)

WHAT YOU DO:

• Interface with business customers, gathering and understanding requirements

• Interface with customer and Genesys data science teams in discovery, extraction, loading, data transformation, and analysis of results

• Define and utilize data intuition process to cleanse and verify the integrity of customer & Genesys data to be used for analysis

• Implement, own, and improve data pipelines using best practices in data modeling, ETL/ELT processes

• Build, improve, and provide ongoing optimization of high quality models

• Work with PS & Engineering to deliver specific customer requirements and report back customer feedback, issues and feature requests. Continuous improvement in reporting, analysis, overall process.

• Visualize, present and demonstrate findings as required. Perform knowledge transfer to customer and internal teams.

• Communicate within the global community respecting cultural, language and time zone variations

• Demonstrate flexibility to adjust working hours to match customer and team interactions

ABOUT YOU:

• Bachelor’s / Master’s degree in quantitative field (e.g. Computer Science, Statistics, Engineering)

• 2-4 years of relevant experience in Data Science or Data Engineering

• 2+ years of hands-on experience performing statistical data analysis across large datasets writing highly optimized SQL queries and utilizing Python (NumPy, Pandas) or similar software (Primary)
• Expertise with major statistical & analytical software like (Python or R or SAS) - Primary
• Experience in Snowflake, Tableau, Elasticsearch, Kibana and real time analytics solution development will be major plus (Secondary)

• Should have the application development background of using any contact center product suites such as Genesys, Avaya, Cisco etc.

• Expertise with data modelling, data warehousing and ETL/ELT development

• Expertise with database solutions such as SQL, MongoDB, Redshift, Hadoop, Hive

• Proficiency with REST API, JSON, (AWS/AZURE/GCP) - Primary

• Experience in working and delivering projects independently. Ability to multi-task and context switch between projects and tasks

• Curiosity, passion, and drive for data queries, analysis, quality, models

• Excellent communication, initiative, and coordination skills with great attention to detail. Ability to explain and discuss complex topics with both experts and business leaders

How You Do It:

How You Think: Understands the business and takes a non-traditional approach to solving common problems. Willing to draw outside the lines and find new ways to make an impact on old problems.

How You Interact: Can easily build collaborative relationships that energize individuals, teams, and the company into action. You are a global thinker and can work across locations and time zones. You are an excellent communicator and listener, and can easily persuade to drive a vision and purpose.

How You Own It: You are a hands-on executor who can drive change and clearly communicate across all stakeholders.

How You Show Up: 

Embodies Genesys core cultural values and pushes to create an authentic employee experience. You are the type of person who can succeed through ambiguity, bringing clarity where there is no roadmap, who can re-set when a change in direction is needed without getting derailed or frustrated. You are authentic and in still the trust in others.

About Us

Genesys ® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com , Twitter , Facebook , YouTube , LinkedIn , and the Genesys blog.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.