HR executive

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

We are searching for a driven, detail-oriented content creator to produce high-quality outputs for our business. The content creator will identify new ways to reach consumers. 

Content Creator Responsibilities:

• Writing, reviewing, editing, and updating content for company websites, blogs, marketing materials, and similar platforms.

• Learn more about current trends, developments, and perceptions about the subject matter, and then contextualizing your findings.

• Assisting the creative team.

• Using social media to engage consumers, respond to questions or complaints, and to promote company initiatives.

• Collaborating with internal departments to establish campaign. 

• Monitoring social media and company website metrics.

• Suggesting new ways to promote company offerings and to reach consumers.

• Experience creating strong, engaging content.

• Excellent research, organizational, and time management skills.

• Strong listening and communication skills.

• The capacity to work independently and collaboratively.

Front-end Developer

For any company, whether you’re manufacturing athletic shoes, selling medical devices, or developing cloud-based software — talent is the most important piece to the long-sought-after puzzle to long-term success. This is why we're building NurtureBox. Software is eating the world and the next generation of successful companies need top tech talent to differentiate from the competition. But most are wanting in the apropos hiring practices to attract the crème de la crème. Building a crack team today requires a different approach. One that’s built on the first principles of sales. There is no other company in the world that sees recruiting the way we do.

NurtureBox is an AI-powered platform that fundamentally disrupts how recruitment is done. We are building solutions that help Talent teams automate mundane tasks. More often than not recruiters are drowned in repetitive tasks instead of focussing on high-end work — selling the job and engaging with candidates. We’re laser-focused on fixing this! A new-age toolchain that empowers recruiters to operate in 10x mode. This is a hands-on, high-profile role that will be pivotal in the company's future success. We're changing the industry in a visceral way, which you get to see every day from our customers’ feedback. You'll get to lead a world-class team and work on a product used religiously by thousands of customers every day.

Build love ❤ At NurtureBox, we deeply understand how to build products that people love. We incorporate fun and play; we infuse magic and joy; we make experiences that amaze and delight. For us, emotive design is not some afterthought. It is a core part of our strategy. Create Massive Impact 🚀 We're not solving a small problem, and we're not addressing a small market. We're going after hiring; the one activity that consumes more of a company’s mind share than anything else. We are building toolchains for recruitment teams to close top talent in record time. What will make you stand out: ● A hammer to break the application and hand it back to the developer ● Strong problem solving and analytical skills with attention to detail ● `Ability to implement and track multiple test executions in parallel and analysis results Do the best work of your life

⭐ NurtureBox is a startup born out of Ideas2IT. At Ideas2IT we’ve built products for Facebook, Oracle, Siemens, Medtronics, Roche, eBay, Microsoft, and Zynga. We founded PipeCandy (raised $1.1M in seed funding) and Element5 (closed a recent funding round successfully with oversubscription a few months ago). This time, we're swinging beyond the fences. We are building another household brand and a worldwide organization. We are here to do the best work of our lives, and we hope you are too.

Why should you work with us? 🤔 ● Opportunity to be a part of a SaaS business from the ground up with the ability to influence the product and architecture ● You’ll have an opportunity to work side by side with the founders & create an impact on how reps around the world engage with their customers, not a small cog in a big machine ● Enjoy all the perks of working at a startup without worrying about the associated risks ● You’ll get to work in an informal, collaborative, transparent, non-hierarchical, ego-free culture which is a true meritocracy.

Srijan Technologies is hiring for the DevOps Lead position- Cloud Team with a permanent WFH option.

Immediate Joiners or candidates with 30 days notice period are preferred.

Requirements:-

• Minimum 4-6 Years experience in DevOps Release Engineering. 
• Expert-level knowledge of Git. 
• Must have great command over Kubernetes
• Certified Kubernetes Administrator
• Expert-level knowledge of Shell Scripting & Jenkins so as to maintain continuous integration/deployment infrastructure. 
• Expert level of knowledge in Docker. 
• Expert level of Knowledge in configuration management and provisioning toolchain; At least one of Ansible / Chef / Puppet. 
• Basic level of web development experience and setup: Apache, Nginx, MySQL 
• Basic level of familiarity with Agile/Scrum process and JIRA. 
• Expert level of Knowledge in AWS Cloud Services.

About PoshVine: 

PoshVine aspires to become the world's leading transaction-driven loyalty and engagement platform by providing a mutually beneficial ecosystem for people, banks and retailers. Our products around programmatic offers, rewards, and loyalty help retailers increase contextual engagement and financial institutions increase share of spends, while end-users maximize their rewards and savings. PoshVine works with all the global payment networks and many marquee financial institutions, including 7 of the top 10 banks in India. 

Frontend at PoshVine:

We are building super-slick, easy-to-use rewards and loyalty experiences inbuilt in banking and payment journeys. The frontend team at PoshVine strives to build solid frontend foundations, infrastructure and top-notch experiences.

We are looking for passionate, collaborative, and empathetic Frontend Developers (team-leads and individual contributors) to join us, help create outstanding user experiences leading to high customer delight and help build the future of payment-linked loyalty and engagement. You can expect:

• Freedom to evaluate and introduce new tools, libraries and coding standards.
• Work on developer productivity and platform tooling.
• Evangelise tech and share knowledge in internal and external forums.
• Contribute to Product and Design ideas and implement them like it’s your own product. 

Roles & Responsibilities: 

1. Architect and implement various engineering initiatives like tooling, config driven systems, common libraries, etc.
2. Collaborate with senior leaders of the company, the engineering team and designers, and take end-to-end ownership of the frontend development charter and initiatives. 
3. Proficiency with Javascript fundamentals, Object oriented programming and Web concepts.
4. Proficiency with AngularJS, or any other frontend framework.
5. Develop frontend application features of PoshVine's enterprise dashboards to make them more modular and consumer-facing bank / fintech app integrations more delightful.. 
6. Can work independently and go from zero to production in weeks.
7. Collaborate the workflow with back-end developers and UX designers to connect web applications to backend services with RESTful APIs. Write functional requirement documents and guides.

You’ll be a good fit if: 

1. You’re awesome at JavaScript. We prefer people who are strong in web concepts and fundamentals, and are open to learning any framework/library.
2. You have the ability to build features from scratch which are modular and scalable, and can deliver it end-to-end.
3. You have demonstrated experience in creating front end applications using Angular and/or React, HTML5, CSS3, Jquery, Bootstrap, Backbone.js, Semantic UI, Postgres, etc. Our current platforms are mostly Angular 8+ in frontend and Ruby on Rails / PostgreSQL / MongoDB on backend. 
4. You are comfortable working on CI/CD toolchain, Kubernetes, etc.
5. You are willing to explore new frameworks and languages while bringing in expertise and customer-centric usability best practices. 

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives
• Prepare https://resources.workable.com/contract-administrator-job-description">sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers
• Develop entry level staff into valuable salespeople 

     Requirements

• Proven working experience as a business development manager, sales executive or a relevant role
• Proven sales track record
• Experience in customer support is a plus
• Market knowledge
• Communication and negotiation skills
• Ability to build rapport
• Time management and planning skills
• Bachelor degree in any domain
• He has experience of at least of 3 years filed of banking, insurance and microfinance.

• Play a complete Backend development role for Magento store development, maintenance, upgradation and customization projects. Also provide support to clients, via project management tool. Handle the complete project and achieve 100% client satisfaction.
• Must posses fair, clear understanding of fundamentals and concepts of Magento 1/2, PHP, Zend Framework
• Knowledge in Magento Extension development.
• Write well-engineered source code that complies with accepted web standards.
• Good experience in Magento 2 Store development - design implementation, creating themes, create custom modules;
• Strong Knowledge of Magento Best Practices, including experience developing custom extensions and extending third party extensions
• Ability to develop and manage e-commerce websites, web applications, and websites.
• Can understand the goals and create strategies for each project.

Technical Skills:

• Possess good exposure on Magento, CMS, CodeIgnitor, OpenCart, JavaScript/ jQuery.
• Extensive experience of PHP and MySQL.
• Focused on Object-Oriented Programming (OOP),
• Demonstrable knowledge of XML, XHTML, CSS, Modules i.e. API integration, Payment Gateways, XML with a focus on standards.