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An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Main Responsibilities: 

1. Admin Support 

• Help the sales team with daily tasks 

• Manage their meetings, travel plans, and appointments 

• Prepare and share sales reports, proposals, and presentations 

2. Customer Support 

• Keep customer records and databases updated 

• Answer customer questions and resolve their issues politely 

• Follow up on orders, deliveries, and payments 

3. Sales Coordination 

• Manage the sales process from order to delivery 

• Ensure orders are handled correctly and on time 

• Check stock levels and ensure product availability 

4. Telecalling & Lead Generation 

• Make outbound calls to potential customers to introduce company services 

• Generate and qualify new leads through calls, emails, and online platforms 

• Maintain a database of prospects and track follow-ups 

• Schedule meetings or demos for the sales team with interested leads 

• Work towards achieving lead generation and conversion targets 

5. Communication & Teamwork 

• Coordinate with departments like marketing, accounts, and logistics 

• Ensure smooth communication within the team and with clients 

• Support in planning meetings, events, and exhibitions 

6. Data Handling & Reports  

• Collect and analyze sales data to identify trends 

• Assist in preparing sales targets and budgets 

• Generate reports to support business planning 

Qualifications: 

Education: Bachelor's degree in any field 

Experience: Minimum 2 years in a similar role (sales support/telecalling) 

Skills Required: 

Good knowledge of MS Office (Word, Excel, PowerPoint, Outlook) 

Strong verbal and written communication skills 

Good convincing and negotiation skills 

Ability to handle telecalling and lead conversion 

Strong organizational and multitasking abilities

Job Description:

Infilect is a GenAI company pioneering the use of Image Recognition in Consumer Packaged Goods retail.

We are looking for a Senior DevOps Engineer to be responsible and accountable for the smooth running of our Cloud, AI workflows, and AI-based Computer Systems. Furthermore, the candidate will supervise the implementation and maintenance of the company’s computing needs including the in-house GPU & AI servers along with AI workloads.

Responsibilities

• Understanding and automating AI based deployment an AI based workflows
• Implementing various development, testing, automation tools, and IT infrastructure
• Manage Cloud, computer systems and other IT assets.
• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI/CD Pipeline)
• Design, develop, implement, and coordinate systems, policies, and procedures for Cloud and on-premise systems
• Ensure the security of data, network access, and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas, perform RCA and implement strategic solutions in time
• Preserve assets, information security, and control structures
• Handle monthly/annual cloud budget and ensure cost effectiveness

Requirements and skills

• Well versed in automation tools such as Docker, Kubernetes, Puppet, Ansible etc.
• Working Knowledge of Python, SQL database stack or any full-stack with relevant tools.
• Understanding agile development, CI/CD, sprints, code reviews, Git and GitHub/Bitbucket workflows
• Well versed with ELK stack or any other logging, monitoring and analysis tools
• Proven working experience of 2+ years as an DevOps/Tech lead/IT Manager or relevant positions
• Excellent knowledge of technical management, information analysis, and of computer hardware/software systems
• Hands-on experience with computer networks, network administration, and network installation
• Knowledge in ISO/SOC Type II implementation with be a 
• BE/B.Tech/ME/M.Tech in Computer Science, IT, Electronics or a similar field

• Seeking an Individual carrying around 5+ yrs of experience.
• Must have skills - Jenkins, Groovy, Ansible, Shell Scripting, Python, Linux Admin
• Terraform, AWS deep knowledge to automate and provision EC2, EBS, SQL Server, cost optimization, CI/CD pipeline using Jenkins, Server less automation is plus.
• Excellent writing and communication skills in English. Enjoy writing crisp and understandable documentation
• Comfortable programming in one or more scripting languages
• Enjoys tinkering with tooling. Find easier ways to handle systems by doing some research. Strong awareness around build vs buy.

Demand Generation and Marketing Executive - Job Description

Position Summary: 

The Demand Generation and Marketing Executive will be responsible for developing and executing comprehensive, integrated B2B demand generation campaigns including email marketing, direct mail, webinar, and lead nurture tactics that deliver a consistent pipeline of high-quality qualified sales leads. The ideal candidate will have experience leading B2B demand generation campaigns and proven results in successfully planning, executing, building programs and reports in HubSpot, WordPress, google ads, LinkedIn sales navigator and analyzing results. 

This position is based out of our Pune office, and there may be ample opportunity to travel within India as and when required.

About Us:  Aikon is a small B2B SaaS company that is looking to accelerate its growth and increase usage of its iEngage.ai platform. Our platform enables Small and Large enterprises to build enterprise intelligence from conversations and interactions that already flow through its various communication channels. We use cutting edge Artificial Intelligence, Machine Learning and other Machine intelligence tools to augment human capabilities within the enterprise.

Key Responsibilities:

1. Lead Management:
1. Manage, nurture and convert inbound leads into qualified sales opportunities.
2. Identify strong potential prospects using initiative and creativity, to generate outbound lead opportunities
3. Assess and analyze a prospects current process and requirements;
4. Provide engaging and articulate information about Aikon Labs’  value proposition to potential customers.
5. Maintain well organized, up-to-date and accurate sales information and activity reports in Hubspot CRM system.
2. Sales Management:
1. Learn to manage complex enterprise sales throughout the sales cycle;
2. Efficient management of the sales pipeline using our  processes;
3. Confidently participate in the preparation of proposals and the presentation of professional product demonstrations, via webinars or face to face meetings;
4. Represent Aikon at corporate events or sales meetings independently or with colleagues;
5. Meet personal targets and work towards Aikon Labs’ growth objectives, sales goals, and profitability;
3. Communication:
1. Demonstrate the ability to interact professionally with potential customers via phone, email, telephone conferencing, webinars and face to face, to discover their business needs and develop a positive business relationship;
2. Provide accurate and timely information as required to project managers, the delivery team and senior management;
3. Proficient in the use of social media tools like LinkedIn, Twitter, SEO optimization, Google Analytics, Wordpress (basic), etc
4. Product Knowledge:
1. Develop a strong knowledge of Aikon Labs’ products and services in order to facilitate the sales process;
2. Understand and articulate how the benefits of Aikon’s products and services can meet customer’s needs in various business verticals;

Required Experience

1. 2 - 5 years’ proven experience in prospecting and lead generation some experience in sales management;
2. Experience of B-to-B sales, preferably in enterprise software solutions or in the cloud space or IT sector and has the ability to develop a good understanding of customer and market dynamics and requirements;
3. Proficient in managing the sales pipeline using CRM systems, preferably Salesforce CRM;
4. Experience of working collaboratively in a combined sales & marketing team.
5. Can evidence a track record of increasing sales revenue by hitting or exceeding personal targets.

Required Skills:

1. Has highly developed all-round interpersonal skills.
2. Excellent communication, presentation, networking and negotiation skills.
3. Customer service oriented with a positive, well-motivated attitude.
4. Conscientious, hard-working and driven to improve sales and activity performance beyond targets.
5. Competent IT skills with a working knowledge of Microsoft Office, GSuite programs and social networking tools. Experience of Hubspot, Canva, InVideo would be an added advantage, but not essential.
6. Work closely within a small sales & marketing team and develop cooperative working relationships with all company colleagues;
7. Good organisational and time management skills with the flexibility to reprioritise as necessary.
8. Must be highly proficient in all aspects of English language, especially speaking, listening and writing skills.
9. Must be passionate about the AI solutions for enterprises and B2B SaaS industry.

Competitive salary offered (dependent on skills and experience); and opportunity to earn generous rates of target based incentives;

Work Profile: It's 100% B2B Outbound Sales role and have to sell product via phone, email and web meetings

Key Responsibility:

• Generate 100% new business from assigned territory
• This is pure outbound sales where the candidate should identify a prospect, reach them, and sell Fundoodata.com services on phone.
• Responsible for end to end sales Cycle Right from prospect identification to payment collection and post-sales services coordination.
• Complete activity reporting on CRM.

Required Key Skills:

• Should LOVE sales and have flair for business development, networking
• Should have min 2-3 years B2B sales experience.
• Cold calling experience is a must, social warm calling desirable.
• Very strong presence and activity on Linkedin to connect with CXO and generate lead for self.
• Effective email marketing and written communication.
• High preference for candidates having an existing client network of Sales and Marketing head or CEO/Director/Owners.
• Persuasive oral communication with good command of English and Hindi added preference for knowing more language.