HR Operations

• Identify business opportunities
• Visit key clients
• Provide service demonstration
• Create distribution network
• Seek sales opportunities from existing and potential clients
• Achieve targets

About The Team

We are striving to create the best productivity tools which will help small businesses to go online and scale their growth consistently with the bleeding edge of technology. Our backend team is looking for a solid Rockstar engineer who can hack around multiple technologies and build highly scalable, low latency, distributed systems. You will work closely with our product team to build new and compelling experiences for our customers!

We place special emphasis on the continuous growth of each team member - and we do this with regular 1-1s and open communication. As Software Engineer - Backend, you will be part of self-starters who thrive on teamwork and constructive feedback.

About The Role

As a Software Engineer - Backend, you will solve real-life complex problems and create compelling experiences for our users. In this role, you will ensure that the solutions and processes that we create are of the highest quality. And in doing so, you will champion a seamless app experience for all our users. You will also collaborate with your fellow engineers to create scalable solutions that are pertinent to Product IO's overall growth.

If you are confident about solving hard, interesting and UNIQUE problems, and creating an impact within an entrepreneurial environment, then you might just be our next Software Engineer - Backend

What You'll Do:

• Lead, build, test, and release mobile application features using cross-platform tools.
• Collaborate with the front-end team to expose weaknesses and problems
• Build out our APIs and tools using Python & Firebase libraries on the backend.
• Experience with NodeJS and deployment in Serverless
• Experience with NoSql(MongoDB) and SQL(PostregSQL)
• Work closely with Product, Design, Platform, and other cross-functional groups to drive product vision.
• Previous experience helping shape API structures and building REST APIs.
• Understanding of accessibility and server compliance (GCP)

Required Qualifications:

• 2+ years professional software development experience, preferably mobile apps with a cloud backend. Example projects in (Python, Firebase)
• 6 months experience in Google Cloud Platform
• Excellent communication skills are a must, and experience with estimating and managing project tasks is important, too
• Highly driven, naturally curious, and comfortable working in a fast-paced environment

Bonus points:

• 1+ years of experience in developing Firebase apps.
• Experience in developing or designing APIs and web applications.
• Deployment in Cloud Environment.
• Familiarity with Flutter.

Why join us:

• 👫 A fast-moving, fun, growth-oriented company made up of skillful team players
• 💬 Transparent, open, and collaborative work environment
• 🌟 An opportunity to work closely with a proven executive team, board, and serial entrepreneurs

• Sourcing for the region (Maharashtra and Gujarat)
• Working closely with business development team and operations team to ensure the client expectations are properly met in terms of time and quality of sourcing
• Building and developing the required team to achieve the targets
• Driving efficiencies to maintain sourcing service levels and expanding margins of the region
• Building and implementing processes to increase the overall efficiency and reliability of the region
• Participating in cross-functional projects for high priority initiatives and bringing process and data- driven focused approach to support the organization's goals
• Driving change management to ensure efficient implementations of any new strategic change
• Collaborating closely with stakeholders like Operations, Finance, Product, Sales and New initiatives with the objective of driving stakeholder success
• Ensuring excellent customer and partner experience

Desired Candidate Profile

• Graduates from Tier 1/2 Engineering colleges/Post Graduate from Tier 1/2 Management colleges with good academic performance
• 4-8 years of frontline Operation/sourcing/channel management experience or P&L Management
• Strong leadership qualities to lead a large geographically spread team
• Ability to manage conflicts and good stakeholder management skills
• Multi-tasking capabilities and inter departmental coordination
• Product first mindset and relevant experience is a useful plus
• Experience in channel management in B2C space will be very useful    

Call Reception and Ticket Logging: Responsible for:

• Ensuring calls are answered professionally
• Ensuring that the relevant information is collected from the customer
• Ensuring that the correct level of priority is agreed with the customer
• The company reference number is provided to customer and customer reference number, where applicable is supplied to the Company
• Ensuring that the ticket is assigned to the correct engineer
• Ensuring that the engineer is aware that there is a new ticket assigned to their queue

SLA Management: Responsible for:

• Ensuring that appropriate attention is paid to P1s
• TPMs engaged immediately for engineer dispatch to the site where applicable
• The customer is forwarded to an engineer for a possible remote fix
• Ensuring that all tickets are managed in line with SLAs

Jeopardy Management: Responsible for:

• Ensuring that the ticket is managed in line with Company’s jeopardy management process

Escalation Management: Responsible for:

• Ensuring that the ticket is escalated appropriately in line with Company’s escalation process
• Provide 1st line escalation to customers and channels (referring to Jeopardy and Escalation Manager)
• Provide 1st line escalation into TPM (referring to Jeopardy and Escalation Manager)
• Responsible for advising Service Centre Manager of any missing information in the knowledge database

Communication Responsible for:

• Customer Communication
• Ensuring that the customer is updated regularly throughout the duration of the ticket
• Ensuring the quality of ticket input is of a high standard
• Ensuring that key internal contacts are advised of any issues
• Responsible for reading, understanding, and complying with Company’s Information Security policies.

FORMAL EDUCATION AND TRAINING

• Educated to an A-level minimum, with higher education qualification (degree or equivalent preferred). Alternatively, relevant and proven Industry experience would be accepted
• Industry or relevant business qualifications and accreditations would be desirable
• Proficiency involved in working in the service industry, with particular emphasis placed on customer focus issues.
• Ability to form close working relationships with the customer community, sub-contractors
• Excellent client-facing communications skills
• A Self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• in European languages would be an advantage
• ITIL Foundation / ITIL v3 Foundation
• Overall telecommunications knowledge with an appreciation of the Nortel / Avaya / Genesys / AWS Product Set

Key skills & Experience

• An experienced Communications professional with a broad background in telecommunications at an operational level.
• Recognition of the issues

KEY COMPETENCIES

• Customer Focused
• Relationship Building and Maintenance
• Decision-Making Ability
• Inspiring Communicator
• Initiating Action
• Personal Responsibility

Position: PHP Developer

Location: Bangalore

Experience: 2-10yrs

Salary: upto12lpa Max

Notice period: Immediate to 30day (Max)

Key skill: PHP and MySQL and JavaScript

Makebot Robotic Solutions PVT. LTD.

Makebot is a leading Ed-Tech service provider offering new age experiential learning for student’s in K-12 segment. Presence across India, Malaysia and Australia, Makebot offer STEAM programs including coding, AI & ML, Data science, Cyber Security & scratch based programs for students and teachers. Makebot is a subsidiary of Globalspace Technologies, a BSE listed company and also funded by Times of India group.

As a Business Development Manager you will be the driving force in improving a company’s market position and maximizing its financial growth by developing business solutions which includes new sales strategies, sales pitches & business plans to obtain maximum sales volume, profitability & customer satisfaction.  

Key Responsibilities

• Research and identify new business opportunities – including new markets, growth areas, trends, customers, partnerships, products and services, new ways of reaching existing markets.
• Developing growth strategies and plans
• Generate leads and cold call prospective customers
• Managing and retaining relationships with existing clients
• Increasing client base
• Writing business proposals
• Identifying and mapping business strengths and customer needs
• Researching business opportunities and viable income streams
• Drafting and reviewing contracts
• Reporting on successes and areas needing improvement.
• Communicating new product developments to prospective clients.
• Have to lead a team as well as individual contributor.
• Think strategically – seeing the bigger picture and setting aims and objectives in order to develop and improve the business
• B2B Sales

Desired Profile:

• Educational background –MBA with 2+ years of experience
• Strong understanding of technology and business
• Knowledge of Ed-tech industry, educational institutions, K-12 segment is a plus
• Highly analytical and detail-oriented
• Willing to take calculated risks to grow business
• Excellent verbal and written communication with interpersonal skills
• Proven people leadership skills
• Must be willing to learn

About Tacnik:

Tacnik is an award-winning technology startup founded in 2016, Tacnik’s USP is its ability to combine myriad technologies — Virtual Reality, Augmented Reality, IoT, Gesture Technology, App Development & Game Development— to create holistic experiences for clients. 

Job Description:

We are looking for a tenacious Client Relations Specialist to become the face of the organization by being the first point of contact for incoming & outbound leads. The ideal candidate will have excellent communication skills and can understand the jargon of technical teams and clients' needs, helping to facilitate communication among those groups. The core responsibility will include lead nurturing & onboarding clients along with closely working on the CRM tool and strategizing based on various parameters such as clients' demographics. Experience of working within a sales team (for technology-based products) and a track record of working closely with product managers and clients (directly) is preferred.  

Skills:

Excellent written and verbal communication skills

Excellent technology skills and use of web-based applications

Confident speaker & a passion for relationship building

Highly creative with a focus on problem-solving

Excellent organizational skills

Good data analysis skills

Strong grasp of MS Office

Resilience and persistence

Results orientated

Responsibilities:

Pre-Sales:

Handling and directing sales enquiries.

Nurturing incoming deals and leads into prospective clients - Providing product demos & answering client’s questions & concerns.

Negotiating deliverables, commercials & timelines with clients.

Manage confirmed projects: o Review and approve proposals or requests, providing supporting material.

Align product team and client on expectations, deliverables & timelines.

Build, update & manage insightful analytical reports for clients & for the company to evaluate ROI.

Product Improvisation:

Understand client expectations & challenges of technologies to negotiate possible deliverables. Perform competitor analysis to understand features and improve product.

Others:

Managing & maintaining deals & projects on our cloud-based CRM system.

Communicating internally to brief colleagues on opportunities and pipeline status.