1. Client Handling:
● Act as the primary point of contact for clients, ensuring clear and professional communication.
● Understand client requirements and expectations to align recruitment solutions accordingly.
● Build and maintain strong client relationships to foster trust and repeat business.
2. Scheduling:
● Coordinate and schedule interviews between clients, candidates, and interview panels efficiently.
● Manage calendars to avoid scheduling conflicts and ensure timely updates to all stakeholders.
● Use appropriate tools to streamline scheduling and improve the overall recruitment process.
3. Client Responding:
● Promptly address client inquiries via email, phone, or other communication channels.
● Provide timely updates regarding recruitment progress and candidate status.
● Ensure a smooth flow of communication between clients and the internal team.
4. Client Escalation Handling:
● Manage and resolve client escalations in a professional and timely manner.
● Investigate issues thoroughly, identify root causes, and provide actionable solutions.
● Escalate unresolved issues to senior management if necessary while ensuring client satisfaction.
5. Panel Coordination:
● Liaise with interview panels to ensure their availability for scheduled interviews.
● Share relevant candidate information and interview materials with the panel in advance.
● Provide support to the panel for any technical or logistical requirements during interviews.
6. Candidate Coordination:
● Communicate interview schedules, instructions, and expectations to candidates clearly.
● Assist candidates with any queries related to the interview process.
● Ensure candidates are well-prepared and follow up on post-interview updates.
WHAT WILL YOU NEED TO SUCCEED?
● Experience: 2+ years of experience in coordination and client-facing roles.
● Skills: Strong communication and interpersonal skills, with excellent organizational and
multitasking abilities.
● Knowledge: Familiarity with recruitment processes, tools, and scheduling software.
● Problem-Solving: Ability to manage escalations and resolve conflicts efficiently.
● Flexibility: Comfortable working in a fast-paced, client-focused environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Interview as a Service and AI Video Interview Software help companies streamline hiring process. Save 80% cost, 4x faster and ensure top candidate quality.
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Full Stack Developer - Averlon