Graphic Designer

Key Factors:

1. Proven experience in sales and business development, preferably within the education sector, specifically in selling admission management solutions to CBSE, ICSE, IGCSE, IB, and boarding schools.
2. Strong understanding of the admission processes and challenges faced by educational institutions.
3. Excellent communication and presentation skills, with the ability to effectively engage with school stakeholders at all levels.
4. The proactive and results-driven mindset with a track record of meeting or exceeding sales targets.
5. Ability to build and nurture long-term relationships with customers.
6. Strong negotiation and closing skills, with attention to detail in contract and agreement management.
7. Exceptional organizational and time management skills, with the ability to prioritize tasks effectively.
8. Willingness to travel within the assigned territory as required.
9. Bachelor's or Master’s degree in business, marketing, education, or a related field is preferred.

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Senior iOS Developer Job Description:

We are seeking a skilled and experienced Senior iOS Developer with a minimum of 3 years of professional experience in iOS app development. The ideal candidate will possess a strong 

background in the Swift programming language and possess basic knowledge of SwiftUI and GraphQL.

Responsibilities:

1. Develop high-quality and robust iOS applications using Swift.

2. Collaborate with cross-functional teams, including designers and backend developers, to

implement and integrate features and functionality into iOS apps.

3. Participate in the entire app development lifecycle, from concept and design to testing,

deployment, and maintenance.

4. Identify and troubleshoot bugs, performance issues, and other technical problems in iOS

applications.

5. Stay up to date with the latest iOS development trends, tools, and technologies, and

actively contribute innovative ideas to enhance app performance and user experience.

6. Conduct code reviews and ensure adherence to coding standards and best practices.

7. Collaborate with the QA team to conduct thorough testing and ensure the delivery of

high-quality, bug-free iOS applications.

8. Continuously optimize and improve app performance, responsiveness, and efficiency.

9. Keep abreast of industry trends and advancements in iOS development, evaluate 

and recommend new tools and technologies to enhance the development process.

Requirements:

1. Bachelor’s degree in computer science, Software Engineering, or a related field (or

equivalent work experience).

2. Minimum of 3 years of professional experience in iOS app development, with a strong

emphasis on Swift programming language.

3. Extensive experience with Swift and knowledge of UIKit.

4. Proficiency in using XCode, Interface Builder, and other iOS development tools.

5. Solid understanding of iOS app architecture patterns (e.g., MVVM) and design

principles.

6. Strong problem-solving skills and the ability to debug and resolve complex issues.

7. Familiarity with REST, GraphQL APIs and integrating backend services into iOS

applications.

8. Experience with version control systems, such as Git.

9. Ability to work effectively both independently and as part of a team, with excellent

communication and collaboration skills.

Type: Full time

Experience: 3+ years (Required)

Notice Period: 0-30 days (Preferred)

Location: Chennai

Salary package:18-22LPA

Work timing: 3PM - 12AM

Desired Candidate profile

● Architect and build scalable front-end web solutions using JavaScript, React, HTML, CSS and other fundamental web technologies. 
● Build reusable code and libraries using iterative development practices for future use

● Ensuring high performance on mobile and desktop. 
● Implement monitoring, metric dashboards, runbooks, logging, escalations, and alerts.

● Drive code and design reviews of components / systems / products in scope and drive the architectural governance for them. 
● Implement best practices and constantly learn new ways of keeping code bases up to date 
 
Roles and Responsibilities:

● A solid grounding in Computer Science fundamentals (based on a Bachelor's or Master's in Computer Science or related field) from reputed institutes 
● 4+ years of development experience in modern web technologies (HTML/CSS, JavaScript), frameworks (React, Backbone.js, AngularJS, , etc) 
● Ability to build a feature from scratch & drive it to completion 
● Prior hands-on experience in building responsive web interfaces at scale for consumers in a product engineering setup 
● Thorough understanding of the responsibilities of the platform, database, API, caching layer, proxies, and other web services used in the system 
● Excellent problem solving, debugging and optimization skills 
● Strong knowledge of browser behavior, performance, compatibility and cross-browser issues 
● Good understanding of REST API 
● Familiar with front-end build tools, such as Webpack, Grunt and Gulp.js
● Proficient understanding of code versioning tools, such as Git 
● Open source contribution is a plus. 

About the Role:

We are looking for an experienced Full Stack Developer, focused on writing well structured, efficient and

Maintainable software. You will be working on writing code, tests and documentation for the Network

Management and Head End Systems. You will be interfacing with devices in the field, collecting data from

Electricity meters and networking equipment. Your responsibility will include the data collection services,

External APIs, user interface and data analytics. You will be committed to making a high-quality, fault tolerant

System to interact with physical devices and make collected data available to 3rd party services.

Qualification & Experience:

• Bachelor’s/Master’s degree in Computer Engineering with 2+ experience writing high quality, efficient and

maintainable code.

• Proficiency with Elixir or Erlang. Alternatively experience with at least two of Ruby on Rails, NodeJS, Python,

Lisp/Clojure, Scala, Haskel or similar

• Proficiency with Typescript or Javascript using ReactJS, VueJS or similar.
• Good knowledge of SQL databases (PostgresSQL, MSSQL, Oracle or similar)
• Good knowledge of revision control system like GIT, SVN, TFS or similar
• Experience with NoSQL databases like InfluxDB, Prometheus, Elastic Stack, SOLR or similar is a plus.
• In depth knowledge of Linux would be a plus
• Exposure to schematic and layout design and understanding would be a plus.
• Experience working with the energy metering segment is a plus.

Roles & Responsibilities:

• The selected candidate will be handling software development activities in Elixir and Typescript
• Technical development activities as per client requirements and internal operational processes.
• Coordinate with multi geographical teams for technical development.
• Close coordination with Technical Support team to visit customers and understand

Requirements.

• Maintaining/writing high quality code, tests and documentation

Location: Mohali

We are looking for seasoned technical leaders from .NET background with experience in building cloud-based web applications and products. The role involves understanding business requirements, customer problems, architecting the appropriate solutions that are secure, scalable, high performing and testable.

Requirements: 

• Passion for building and delivering great software with a strong sense of ownership, while working closely with juniorteam members.
• 6+ years of experience in building web applications using ASP.NET MVC and .NET platform in general.
• Experience of architecting and designing web applications and services
• Experience in building applications on .NET Core, is a great plus
• Should have strong UI development skills using HTML, CSS/JavaScript frameworks.
• Strong experience with Build and Release, Agile processes and Estimation/Planning
• Exposure to New Relic or similar tools to optimize web application performance
• Strong expertise in SQL programming, with experience of writing & optimizing queries that access/process millions of records
• Understanding and experience of working with Product Management, Design and DevOps teams.