Graphic Designer

We are hiring for Corporate Ticketing (Male)

Location- Noida/ Mumbai (Nariman Point)

Experience- 3+ Yrs

Rotational Shifts (1pm to 10pm)

Required:

●  Possess in-depth knowledge of GDS systems, specifically Galileo and sabre

●  Demonstrate proficiency in managing both international and domestic ticketing operations

●   Strong understanding of city codes, airport codes, and airline hubs.

●   Excellent communication skill in both written and verbal formats

●   Willingness to work in rotational shifts, including nights and weekends

Role Overview:

We are seeking a Tech Lead (5–14 yrs experience) to design, build, and scale the technology

foundation for our Support Excellence function. This role sits at the intersection of engineering,

product, and operations ensuring that our internal teams and, eventually, our end users

experience seamless, efficient, and data-driven support.

You will lead a small but high-impact team of engineers, own the support tooling roadmap, and

implement solutions that handle ticket triage, data quality issues, automation, and integrations

with our healthcare SaaS platform.

This is a hands-on technical leadership role ideal for someone who thrives on solving

operational challenges through technology, building frameworks from scratch, and enabling

customer-facing and internal support teams to scale effectively.

Key Responsibilities

1. Build & Enhance Support Platform:

● Own the engineering roadmap for support tooling — ticketing systems, triage workflows,

knowledge bases, and automation bots.

● Design and implement scalable support frameworks, ensuring fast triage, data-driven

escalation, and high-quality resolution.

● Integrate support tooling with product backend, CMS, and analytics systems to enable

context-aware assistance.

2. Technical Leadership & Delivery:

● Lead a small team of engineers (SEs and SSEs), providing guidance on design, architecture,

and coding standards.

● Stay hands-on with coding and reviews while enabling the team to deliver high-quality,

maintainable solutions.

● Partner closely with Program Managers and Business Analysts to translate requirements

into technical execution.

3. Automation, Data & AI-Driven Support:

● Implement automation workflows (bots, routing, notifications) to reduce manual load and

optimize SLA adherence.

● Drive the adoption of AI/ML solutions for ticket classification, triage, and predictive

resolution.

● Build analytics dashboards to track support KPIs (FRT, TTR, resolution quality).

● Partner with Product Managers, Designers, and Engineers to ensure delivery fidelity.

● Restore transparency and speed between business stakeholders and tech teams.

4. Cross-functional Collaboration:

● Work with Product, QA, Customer Success, and Ops to ensure support needs are captured

early in the roadmap.

● Serve as the engineering voice in discussions on escalation flows, release readiness, and

customer-facing support enablement.

● Collaborate with content and ops teams to power self-service experiences (knowledge

bases, FAQs, in-app help).

5. Documentation & Knowledge Management:

● Maintain technical documentation for support tooling, workflows, and integrations.

● Contribute to knowledge bases (internal + external) alongside ops and content teams.

● Foster a documentation-first culture to enable faster onboarding and smoother

collaboration.

What We’re Looking For

Must-Have

● 5–7 years of experience in software engineering, with at least 2+ years in a senior/lead

role.

● Proven track record in building internal platforms, support tools, or automation systems.

● Strong technical skills: Python/Node/Java, SQL, cloud services (AWS/GCP), and integration

experience with ticketing/support platforms (e.g., Zendesk, Freshdesk, ServiceNow, Jira

Service Management).

● Experience leading small teams and owning delivery from design → build → release.

● Excellent problem-solving skills with a bias for execution in fast-paced environments.

Nice to Have

● Exposure to SaaS or healthcare platforms with multi-tenant architecture.

● Familiarity with AI/ML-driven support solutions (classification, prediction, NLP chatbots).

● Hands-on experience with support metrics and dashboards (CSAT, SLA adherence, TTR).

● Knowledge of documentation frameworks (Confluence, Notion, Git-based wikis).

Position – Python Developer

Location – Navi Mumbai

Who are we

Based out of IIT Bombay, HaystackAnalytics is a HealthTech company creating clinical genomics products, which enable diagnostic labs and hospitals to offer accurate and personalized diagnostics. Supported by India's most respected science agencies (DST, BIRAC, DBT), we created and launched a portfolio of products to offer genomics in infectious diseases. Our genomics-based diagnostic solution for Tuberculosis was recognized as one of the top innovations supported by BIRAC in the past 10 years, and was launched by the Prime Minister of India in the BIRAC Showcase event in Delhi, 2022.

Objectives of this Role:

• Design and implement efficient, scalable backend services using Python.
• Work closely with healthcare domain experts to create innovative and accurate diagnostics solutions.
• Build APIs, services, and scripts to support data processing pipelines and front-end applications.
• Automate recurring tasks and ensure robust integration with cloud services.
• Maintain high standards of software quality and performance using clean coding principles and testing practices.
• Collaborate within the team to upskill and unblock each other for faster and better outcomes.

Primary Skills – Python Development

• Proficient in Python 3 and its ecosystem
• Frameworks: Flask / Django / FastAPI
• RESTful API development
• Understanding of OOPs and SOLID design principles
• Asynchronous programming (asyncio, aiohttp)
• Experience with task queues (Celery, RQ)
• Rust programming experience for systems-level or performance-critical components

Testing & Automation

• Unit Testing: PyTest / unittest
• Automation tools: Ansible / Terraform (good to have)
• CI/CD pipelines

DevOps & Cloud

• Docker, Kubernetes (basic knowledge expected)
• Cloud platforms: AWS / Azure / GCP
• GIT and GitOps workflows
• Familiarity with containerized deployment & serverless architecture

Bonus Skills

• Data handling libraries: Pandas / NumPy
• Experience with scripting: Bash / PowerShell
• Functional programming concepts
• Familiarity with front-end integration (REST API usage, JSON handling)

 Other Skills

• Innovation and thought leadership
• Interest in learning new tools, languages, workflows
• Strong communication and collaboration skills
• Basic understanding of UI/UX principles

To know more about us – https://haystackanalytics.in

Role Overview

We're looking for a highly motivated AI Intern to join our dynamic team. This isn't your average internship; you'll be diving headfirst into the exciting world of Natural Language Processing (NLP) and Large Language Models (LLMs). You will work on real-world projects, contributing directly to our core products by researching, developing, and fine-tuning state-of-the-art language models. If you're passionate about making machines understand and generate human language, this is the perfect role for you!

Skills Needed:

1. Python
2. ML
3. NLP
4. LLM Fine-Tuning
5. Fast API

What You'll Do (Key Responsibilities)

Develop & Implement LLM Models: Assist in building and deploying LLM solutions for tasks like sentiment analysis, text summarization, named entity recognition (NER), and question-answering.

Fine-Tune LLMs: Work hands-on with pre-trained Large Language Models (like Llama, GPT, BERT) and fine-tune them on our custom datasets to enhance performance for specific tasks.

Data Pipeline Management: Be responsible for data preprocessing, cleaning, and augmentation to create high-quality datasets for training and evaluation.

Experiment & Evaluate: Research and experiment with different model architectures and fine-tuning strategies (e.g., LoRA, QLoRA) to optimize for accuracy, speed, and cost.

Collaborate & Document: Work closely with our senior ML engineers and data scientists, actively participating in code reviews and clearly documenting your findings and methodologies.

Must-Have Skills (Qualifications)

Strong Python Proficiency: You live and breathe Python and are comfortable with its data science ecosystem (Pandas, NumPy, Scikit-learn).

Solid ML & NLP Fundamentals: A strong theoretical understanding of machine learning algorithms, deep learning concepts, and core NLP techniques (e.g., tokenization, embeddings, attention mechanisms).

Deep Learning Frameworks: Hands-on experience with either PyTorch or TensorFlow.

Familiarity with LLMs: You understand the basics of transformer architecture and have some exposure to working with or fine-tuning Large Language Models.

Problem-Solving Mindset: An analytical and curious approach to tackling complex challenges.

Educational Background: Currently pursuing or recently graduated with a degree in Computer Science, AI, Data Science, or a related technical field.

Brownie Points For (Preferred Skills)

Experience with the Hugging Face ecosystem (Transformers, Datasets, Tokenizers).

A portfolio of personal or academic projects on GitHub showcasing your AI/ML skills.

Familiarity with vector databases (e.g., Pinecone, ChromaDB).

Community/ Public Relations Manager

Job Description

We are seeking an enthusiastic and competent Community/ Public Relations Manager to join our HR team on an immediate basis. 

As a Community Manager, you will be responsible for day-to-day engagement activities for employees. To build online & offline forums & increase the participation of employees. If you feel you are a person who can handle & engage people easily, so take a chance to Join our Team.

Roles & Responsibilities

• Set, Plan & Implement various engagement activities.
• Defining & developing a community Management Strategy.
• Organizing various Community building initiatives to cultivate & grow participation in various community Forums.
• Creating Content such as blogs, posts, articles, newsletters, and material for social media channels.

What we are looking for

• At least 0 to 8 years of related experience in Community/ Public Relation Management or Event Management, with product-based or start-up will be plus.
• Degree: MBA with Event Management as specialization will be added on
• Having prior experience with Community Management.
• You are a people person and can empathize and build rapport with others easily.
• You have strong interpersonal skills and can build relationships with and influence stakeholders.
• You have event management skills and can handle several multiple responsibilities in a dynamic, evolving environment.
• You are adept at managing social media.
• You have excellent written & verbal communication skills and can generate impact content.
• You are organized and able to juggle multiple priorities and deliverables.
• Should be people-oriented and results-driven.
• Excellent verbal and written communication skills, with active listening and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company.

Position(s): Executive/ Senior Executives – Tele-sales/ Inside Sales 

Location(s): Hyderabad

Job Brief:

We are looking for enthusiastic and talented Tele Sales/ Inside Sales Representative that thrives in a competitive and quick sales cycle environment.

Responsibilities:

•       Sourcing new business opportunities through inbound lead follow-up and outbound calls and emails.

•       Understanding customer needs and requirements and accordingly suggesting the best solution.

•       Close    new      business            by         qualifying          opportunities  and securing            online demonstrations/meetings with key decision makers.

•       Attend sales meetings, work closely with the team, and keep current with all product information, pricing, and contract terms.

•       Staying informed about competing products, new technologies, and services.

Desired Skills & Experience:

•       0-5 years of Tele / Inside sales experience in the B2B market with demonstrated success in solution sales domains such as enterprise software. 

•       Demonstrated experience developing new business relationships at all levels of enterprise organisations.

•       Excellent verbal and written communications skills.

•       Strong listening and presentation skills.

•       Comfortable selling tech product over calls and web presentation tools.

•       Ability to multi-task, prioritise, and manage time effectively.

•       Minimum qualification: A bachelor's degree in any discipline.

A proven sales record and experience selling SaaS/PaaS products will be a big plus

Job functions/Description:

• Work on building custom web pages and websites for departmental applications.
• Work on improvements to existing web pages and sites, as well as connecting to backend databases to extract and store data.
• Build reports as needed for user requirements.
• Evaluate new technologies around reporting, low-code webpage development and others.
• Assist team lead in testing new enhancements to our websites and reporting solutions.
• Test of the website enhancements that we are doing, especially from a compliance/audit perspective.
• Support and ongoing patching/maintenance of our systems.

Must to have skills : 

• .NET – mandatory skill
• C#, ADO.net, MVC 
• SQL Server, T-SQL, stored procedure
• Javascript, jQuery
• AWS – important, but can learn on the job.
• Power BI – Very important skill, but can learn on the job

Must to have skills : 

• .NET – mandatory skill
• C#, ADO.net, MVC 
• SQL server, T-SQL, stored procedure
• Java script, jQuery
• AWS – important, but can learn on the job.
• Power BI – Very important skill, but can learn on the job

Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at https://www.elastic.co/">elastic.co.

The Observability team is in charge of developing solutions that focus on application developers and engineers that run infrastructure and services supporting these applications. Elasticsearch is an efficient datastore for logs, metrics, and application traces, supporting the three pillars of observability. The Observability team builds and maintains solutions that make getting insights from this data turnkey and efficient, such as our https://www.elastic.co/solutions/apm">APM, https://www.elastic.co/solutions/metrics">Infrastructure Monitoring, and https://www.elastic.co/uptime-monitoring">Synthetics solutions. When developing these solutions, we think about the problem end-to-end: how do we automatically collect data from common data sources, how do we store it efficiently in Elasticsearch, how do we present this information to the user, what actions do we take on the insights from the data? All of these aspects are important in bringing a turnkey solution to the market. 

You will be working on Observability Integrations to collect logs and metrics from all the systems that matter to our users, using the current and next generation of data shippers: Beats and the new Elastic Agent.

Job Location : Bangalore, India

• Work with product management to define the requirements for new https://github.com/elastic/integrations">integrations: data collection strategies, storage optimization, alerting and visualization options, refining requirements, translating requirements to stories and epics, and performing detailed scoping of features
• Develop, maintain and evolve https://github.com/elastic/integrations">integrations for multiple services using the Elastic Stack and https://github.com/elastic/elastic-package">specific tooling. For some projects, contributions to the https://github.com/elastic/beats">beats platform will be needed (Go).
• Work with our support team to help customers troubleshoot and solve their issues in production environments, ensuring SLAs are met.
• Interact with the community and help them use our products.
• Collaborate with other engineering, QA and documentation teams to execute on product deliverables.

• Experience operating or developing monitoring products, such as Elastic (ELK, Elastic Observability),  Prometheus, Grafana, ELK, Datadog, New Relic, etc.
• Proficiency in at least one programming language (Go, Java, PHP, Python, Ruby, C++,  we use Go) with strong analytical, debugging, and troubleshooting skills.
• Excellent verbal and written communication skills and ability to work in a distributed team.
• Experience participating in technical decision-making across different engineering teams.

• Interest in learning new technologies.
• Experience contributing to open source projects.
• Hands-on experience managing cloud services at scale.
• Experience in SRE and / or DevOps roles.
• Experience monitoring or operating container orchestrators (Kubernetes, etc).

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Double your charitable giving - We match up to $1500 (or local currency equivalent)
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with minimum of 16 weeks of parental leave

Job Description:

You will be responsible for maintaining and scaling a high quality React Native social media Application.

Technical

Candidate should have:

• Built end-to-end React Native application with at least 5K users or more
• 1-4 years work experience in developing Android & iOS apps using React Native, React.js
• Thorough understanding of React Native and its core principles
• Knowledge of how to integrate SDKs like Firebase, Mixpanel, OneSignal, Branch
• End to end feature development for the stories provided
• Has implemented local data storage, caching, app optimization techniques
• Knows how to write unit test cases.
• Aware of app store build forming and release process
• Knowledge or experience with User Interface and Visual Design principles and techniques
• Understanding of software development lifecycle and version control (preferably Git)
• Must have experience in delivering software via complete Continuous Integration and Continuous Delivery (CI/CD) pipeline

Non-Technical

The ideal candidate joining us will be:

• a keen observer and a good problem solver with good communication skills
• ambitious, self-driven & equally a fun-loving team-player
• The ability to own end to end responsibility - right from requirement to release

Experience

• React Native: 2 years (Required)
• React Hooks/Redux: 1 year (Required)
• React.js: 2 years (Required)
• HTML/CSS/Bootstrap/jQuery: 1 year (Preferred)
• Jest/Enzyme or any other tool for unit/functional: 1 year (preferred)
• Git/Gitlab: 1 year (Required)
• Firebase, Branch: 1 year (Preferred)

About Clan:

Clan is a QnA social media platform with invite-only access to 1% intellectuals in India. We aim to make social media much more civil and meaningful.

Compensation: 40k-50k

• Meeting with clients to discuss website design and function.
• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.