Graphic Designer

Job Title: Customer Support Executive

About the Role:

We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you!

A background in technology or familiarity with tech products is a plus. You’ll play a key role in assisting customers via calls, emails, and chats—providing timely, clear, and helpful support.

What You’ll Do:

• Build in-depth knowledge of our products and services to assist customers effectively.
• Deliver prompt, professional, and accurate support across chats, emails, and calls.
• Aim for high First Contact Resolution (FCR) in all interactions.
• Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.
• Manage support tickets with clear and well-written responses.
• Meet daily and weekly performance targets, both individually and as a team.
• Share insights and feedback with the team to improve customer experience and internal processes.

What We’re Looking For:

• 1–2 years of experience in customer support, preferably in software, IT, or internet-based services.
• Strong written and verbal communication skills.
• Ability to manage time effectively and handle multiple tasks.
• Comfortable working with basic software tools and platforms (tech-savvy preferred).
• A willingness to learn, adapt, and grow in a dynamic environment.

Job Description

Roles and Responsibilities

· Design, Code, test, debug, implement and document complex WSO2 sequences.

· Monitoring and logging tool stacks - Splunk/ELK/Prometheus, Grafana 4 Design, Code, test, debug, implement and document complex WSO2 sequences.

· Perform Build activities for WSO2 ESB Middleware integration, involves writing XSLT, ESB coding, configuration, and Analysis activities.

· Trouble shooting various problems in different stages of development using logs files, Traces and Log Analyzer.

· Responsible for understanding the requirement, solution design, coordinate the development and testing activities (end to end)

· Guide the team regarding WSO2 platform best practices, framework, reusable artefacts and ensure code quality and timely deliverables.

· Work with functional and technical customers to determine solutions that drive additional business value.

· Work with Github, Azure Devops and CI tools to automate dev, build, deployment and testing.

· Good knowledge in messaging brokers: WSO2 Message Broker, Apache Kafka.

· Monitoring the server (Monitoring logs and WSO2 metrics).

· Desired Candidate Profile

Desired Candidate Profile

· Candidate must have minimum 2+ years of hands-on experience in WSO2, preferably with WSO2 certification.

· Extensive experience in Integration by using WSO2 Product Stack (API Manager 2.6/3.x, Enterprise Integrator 6.5 and Identity Server 5.7.0)

· Experience in Implementing APIs in WSO2 EI and On-boarding APIs into WSO2 API Manager

· Experience in WSO2 API Manager for designing API facades and designing and implementing API Proxies.

· Hands-on experience in designing and developing high volume web services using API Protocols and Data Formats (REST, JSON, SOAP & XML).

· Must have hands on experience / knowledge with CI tools to automate dev, build, deploy.

· Experience in programming languages: Java, JavaScript, Python

· Experience in on boarding web applications into WSO2 Identity Server for authentication and authorizatio

Qualifications

• Minimum of a Bachelor's or Master’s degree in Computer Science, or a related four-year degree.

• 4 years of hands on experience in Integration

Position: Mobile Application Developer

Job Summary:

Futuresafe Technologies, having a long-term agreement with US-based SiteRecon Inc, requires a Mobile Application Developer.

We are looking for an avid programmer and an engineer who is enthusiastic about building high-performance Android and Flutter applications. Someone who is aspiring to become an industry tech leader in the GIS stack. Knowing about GIS is optional if you can learn and adapt quickly. The candidate will facilitate requirement analysis, provide feedback and enhance software frameworks. The candidate is expected to demonstrate a sound knowledge of Kotlin, Dart, and other mobile development tools and frameworks.

About Siterecon:

SiteRecon is helping property maintenance contractors in the US to automate property mapping and site visits through our mapping platform, giving back time, speeding up their sales process, and increasing their profitability. We are building the next-generation property intelligence platform and looking for people to help out on our mission to revolutionize how businesses make decisions in North America.

To learn more about the team & our origin story - https://order.siterecon.ai/about-us

To learn more about what we do for our customers - https://order.siterecon.ai

About the team:

Started by IIT Delhi alumni who have worked with multinationals in satellite imaging, e-commerce, and edtech sectors. 

Meet our team - https://order.siterecon.ai/team

About Product:

SiteRecon is the Amazon + Google Docs combination for maps. Users place an order to create a map. State-of-the-art AI does our data delivery with a humans-in-the-loop pipeline. This becomes the basemap to create survey notes, operations plans, cost estimates, and so on.

About the Market:

Although our technology applies to many applications especially related to the site-based operations industry, our Primary market is the landscaping industry in the United States, Canada, and Australia. The combined size of Industry in these 3 countries alone makes up a staggering $140B.

Responsibilities:

• Build high-performance Android and Flutter applications using Kotlin, Dart, and other mobile development tools and frameworks
• Convert wireframes and designs to pixel-perfect UI and consistent UX
• Build mobile applications targeted both at phones and tablets
• Own, execute, and deliver products/features end-to-end from planning to design to development to deployment
• Writing reusable, testable, well-documented, and efficient code
• Possess strong problem-solving and decision-making skills while using good judgment
• Ability to work independently and multi-task effectively
• Fast learner and stays up-to-date on emerging technologies

Qualifications:

• 3-6 years of experience in Android development using Kotlin
• 1-2 years of experience in Flutter development using Dart
• Experience working with design tools such as Figma, Adobe XD, etc.
• Experience integrating REST APIs in the application
• Experience working with push notifications
• Experience with concurrency, asynchronous coding paradigm
• Understanding of design patterns such as MVP, MVVM, etc
• Understanding of coding principles such as SOLID, KISS
• Good computer science fundamentals and logical reasoning.
• Experience working with version control tools such as Git.
• Honest and easy to work with.

We’d be impressed if you also have –

• Previously worked with Google Maps SDK for Android
• Understanding of GIS tech
• Knowledge of writing Unit test cases
• Understanding of continuous integration
• Previous experience working with offline storage using Realm DB

• 4+ years of experience in web development (PHP 7+ / JS / MySQL / Symfony 4+ / Rabbit MQ /Docker / Redis and other frameworks).
• Good understanding of OOP principles and their use in practice.
• Experience in building CRM systems is a plus.
• Experience with CRM systems would be a plus
• Knowledge and experience with Node.js will be a plus.

MS D365 Solution Architect  

Must have at least one Microsoft certification relating to D365

Minimum 3-5 Years’ experience

Job Description 

As a Part of a Collaborative and Entrepreneurial Team, You Will: 

 Act as the primary Dynamics and power platform Subject Matter Expert on client

engagements 

 Interact with clients to understand business requirements.

 Demonstrate MSCRM solution capabilities to the client.

 Conduct business process analysis and create Fit/Gap report.

 Create Solution design to address client business, interface, and performance

requirements.

 Advise on complex MS Dynamics CRM business cases and propose comprehensive

solutions based on MS CRM, 3rd parties and customizations.

 Create functional requirement and functional design for customizations.

 Create estimates for implementation tasks.

 Learn our client's business, their organization, systems, challenges, and goals. 

 Craft the technical vision by mapping requirements to technical capabilities. 

 Build prototypes and proofs of concept (POC) to validate technical and

solution decisions. 

 Lead client facing and internal training (technology training and/or application specific

training) 

 Contribute to continuously improving IP and demoware through creating reusable

templates, sharing of knowledge, and building reusable demos. 

 Be an innovator who can create new solutions using out-of-the-box thinking. 

 Assist sales and presales teams to prepare proposals, participate on client presentations

and support business development and the sale of professional services when

necessary.

 Estimate and design staffing for proposed solutions. 

Your Technical & Non-Technical Experience Includes: 

 3-5 years overall MS Dynamics 365 experience

 Experience as an MS Dynamics CRM solution architect in a client-facing role for MS

Dynamics top tier or similar consulting organization is highly desirable.

 Hands-on experience in designing, configuring, or administering MS Dynamics CRM

required.

 Proven experience and knowledge on power automate.

 Proven experience on customising and configuring Microsoft Dynamics 365 CRM

 Proven experience on implementing C# plugins and java scripts.

 Proven experience on creating Microsoft flows.

 Hands on experience in using XRM toolbox.

 Proven experience in integrating websites or any landing pages to dynamics 365

 Expert level – D365 Field Service and sales strongly desired 

 Knowledge of Remote Assist/Guides or other similar Mixed Reality applications

is beneficial. 

 Understanding of IoT/Connected Field Service 

 Experience of implementing integrated Dynamics 365 solutions 

o Document Core Pack

o Dynamics Portals

 Knowledge of how and when to use plugins, workflow, and JavaScript assemblies. 

 Modern Workplace (SharePoint / Teams) experience would be ideal. 

 Proven track record operating as a player– accountable for driving specific deals.

 Superior communication and personal leadership skills in a high growth environment 

Must haves:

1. He should have dynamics 365 certifications. Look for profiles who has as many certifications

as possible.

2. Knowledge on dynamics 365 sales, marketing, field service, portals.​

3. Knowledge on customisation and configuration of CRM​

4. Able to design, develop and deploy CRM solutions. ​

5. Knowledge on plugins. JavaScript development and CRM integrations

6. Knowledge on power platform and power automate.

7. Should give update on new releases pro-actively

8. Should have experience in facing the clients.

9. Create Solution design to address client business, interface, and performance requirements

Role: Associate - Employer Branding

Experience: 1-3 years

Location: Hyderabad

Technovert is not a typical IT services firm. We have to credit two of our successful products generating $2M+ in licensing/SaaS revenues which is rare in the industry.

We are Obsessed with our love for technology and the infinite possibilities it can create for making this world a better place. Our clients find us at our best when we are challenged with their toughest of the problems and we love chasing the problems. It thrills us and motivates us to deliver more. Our global delivery model has earned the trust and reputation of being a partner of choice.

We have a strong heritage built on great people who put customers first and deliver exceptional results with no surprises - every time. We partner with you to understand the interconnection of user experience, business goals, and information technology. It's the optimal fusing of these three drivers that delivers

Responsibilities:

• Drive Technovert’s Employee Value Proposition and talent attraction strategy externally and internally.
• Infuse human element into all communications to personify the brand and demonstrate an emotional connect with employees.
• Drive brand evangelists network internally by working in collaboration with Marketing, HR & Talent Acquisition leaders on employee branding, campaigns, programs, and events to boost pride amongst associates.
• Promote employee referral programs to foster referrals.
• Plan and execute campaigns to maintain the company's positioning on social media platforms like LinkedIn, Instagram, YouTube, and Facebook.
• Design email marketing campaigns to promote positive referrals on job portals like Glassdoor, Naukri and Ambition Box.
• Expand the company's online presence on different employment sites, developing creative ways to draw prospective employees to the company's website and identifying new recruitment opportunities through social media.
• Developing employer branding event concepts - online and in person.
• Organizing employer branding material.

Must have:

• Sound understanding of brand management strategies.
• Great interpersonal communication to influence and prepare speakers.
• Hands-on experience with social media management.
• Strategic thinking and problem-solving skills.
• Strong communications and organizational skills.
• Meticulous attention to detail.
• Multi-tasker with a strong work ethic.
• Creativity.

Nice to Have:

•   Presence on Social Media platforms.
•   Understanding of E-mail Marketing.

Qualification: 

MBA/PGDM with majors/minors in Marketing.

Desired Candidate Profile