SAP ABAP Developer | 7+Years | Bangalore

Role : L2 Support Engineer

Experience : 3+ Years

Location : Remote

Interview Rounds : 3

Communication Skills : Excellent

Primary Skills :

• Netsapiens Platform
• Linux (Minimum 1 year of experience)
• Networking (Switching, Routing, IP addressing)

Good to Have :

• SIP (Session Initiation Protocol)
• MySQL

Job Description :

We are looking for a skilled L2 Support Engineer with a strong understanding of the Netsapiens platform and a solid foundation in Linux and networking. The ideal candidate will be responsible for supporting, maintaining, and troubleshooting issues related to voice services and platform operations.

Key Responsibilities :

• Provide L2 technical support for the Netsapiens platform including Admin UI and Manager Portal.
• Troubleshoot issues related to phone provisioning, QoS, recordings/legal intercepts, and real-time VoIP software.
• Handle and escalate tickets based on defined SLAs and priority levels.
• Assist customers in implementing solutions and ensure optimal system performance.
• Perform installation, configuration, and support for paid services.
• Conduct analysis of system performance and manage system resources.
• Implement feature releases, maintenance releases, OS updates, and perform after-hours maintenance as required.
• Collaborate on Netsapiens platform reviews including configurations, best practices, and implementation recommendations.
• Provide support for distributed MySQL databases (a plus).

Requirements :

• Minimum 3 years of overall experience in a technical support role.
• At least 1 year of hands-on experience with Linux systems.
• Good understanding of networking concepts (TCP/IP, switching, routing).
• Experience with telephony or voice-related services (SIP protocol is a strong plus).
• Familiarity with MySQL database operations is a plus.
• Strong problem-solving skills and customer service orientation.
• Excellent written and verbal communication skills.

Role: The Process Optimization is a team within Innovation Division focused on improving the efficiency and effectiveness of key firm processes by bringing together process reengineering, automation and other capabilities to support making the firm a more digital and streamlined organization.

Job Responsibilities

• Liaise with business users across locations to understand/ document business requirements, detail the use cases & propose solution options for automation

• Guide and Implement Best practices for Microsoft Power Platform

• Analysis and Design of Power Platform based apps.

• Own product roadmaps, create & manage project plans, call out risks & issues proactively, report progress against the plan & track associated project benefits

• Ability to wear multiple hats including but not limited to Business Analyst, Developer, Project Manager, Tester & Business User

• Monitors and measures the effectiveness of digital robots and creates reports on impact of the robotic solution.

• Conduct training / Hackathons from an Enablement perspective. Required Skills

• 4+ years of experience with Microsoft Power Platform.

• Expertise in Model driven apps, Business process flows, Cloud flows, Canvas Apps, Power Automate.

• Expertise in User permissions configuration.

• Bachelor's in computer science or related field.

• IT experience with n-tier, database, and client server design/development

• Architecting and designing business applications using Power Apps, Power Automate, Power BI.

• Expertise on various integration technologies like REST, Service Bus, HTTP, SOAP.

• Ability to execute development of Re-usable Assets, Code Reviews, and IT Governance for Power Practice

Desired Skills:

• Well versed with SDLC, Agile, CD&CI methodologies.

• Knowledge and expertise on Plugins

• Hands-on Java experience is an asset.

• Provide thought-leadership to client across business and technical project dimensions solving complex business requirements.

• Accountable for ensuring the business and technical architecture of the delivered solution matches customer technical and functional requirements, and commits to Customer Success (realization of business benefit)

• Well experienced with design application and Infrastructure using various Application Servers, Databases, Security Managers etc.

• Knowledge and expertise on recent trends like Cloud, AI/ML, Microservices etc.

Salesforce Service Max Administrator

Location - remote

 REQUIRED QUALIFICATIONS

  Salesforce Admin certification, ServiceMax 101 and ServiceMax 201 certifications required

  6+ years working in Salesforce ServiceMax Administrator and a strong understanding of Salesforce best practices

  Salesforce ServiceMax & Service Cloud experience is required

  Experience on full-cycle implementation of ServiceMax

  Experience on designing solutions within the ServiceMax platform and Salesforce

  Salesforce analytics configuration experience is required

  Salesforce flow configuration experience is required

  Understand data integrations between various enterprise applications (e.g. SAP)

  Experience with JIRA Projects and Service Management system is desirable. Proven experience with developing and implementing ServiceMax solutions such as Depot Repair and Factory Repair processes.

  Hands-on experience building SFMs, Inventory management, Preventative Maintenance, Work Execution

  Hands-on Experience with Contracts, Warranties, Entitlements Management.

RESPONSIBILITIES

  Maintain tight controls for change management within the platforms, utilizing strict software development practices (e.g. dev, test, approval, prod).

  Coordinate with Salesforce Lead to design, implement changes and support the Salesforce platform for Sales, Marketing, and service

  Assist with solution design and implementation of Salesforce configurations based upon business requirements

  Support Salesforce security and data integrity across the platform

  Document “as-built” configurations to build a configuration portfolio

  Provide end-user production support, solve business/customer issues, and ensure data accuracy across the system. Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce ServiceMax platform

  Partner with business stakeholders to proactively identify, drive, and build improvements, automations, enhancements, and system customization that solve critical business needs

  Stay up to date with Salesforce releases, new features and best practices and assess their impact on the organization

  Understand data flows and integrations between various enterprise applications

  Perform day-to-day Salesforce administration tasks including but not limited to user and license assignment, roles, profiles, permission sets, workflows, and process automation with process builder and flows

  Provide insightful technical recommendations to address specific business needs

  Create and customize objects, fields, layouts, dashboards, and reports to automate processes and improve user experience

  Develop reports and dashboards to support end user analysis

  Provide training as required to support the end user adoption of the application.

Key Responsibilities:

Purchase Order Processing:

Prepare and review purchase orders from various departments or individuals within the organization.

Verify the accuracy and completeness of purchase orders, ensuring they are properly authorized and comply with company policies.

Enter purchase order details into the accounting system (Tally Prime)

Invoice Verification and Processing:

Gather invoices and match them with corresponding purchase orders and delivery receipts.

Verify the accuracy of invoices, including quantities, prices, and applicable taxes.

Resolve discrepancies or issues with invoices by communicating with vendors, procurement, and other internal stakeholders.

Coordinate with vendors to resolve any payment-related inquiries or issues.

Engage in Warehousing activities related to invoices and inventory.

Vendor Relationship Management:

Develop and maintain positive relationships with vendors, responding to inquiries and resolving any issues promptly.

Ensure vendor accounts are accurately maintained in the accounting system, including contact information and payment terms.

Communicate payment schedules to vendors and provide remittance advice as required.

Reporting and Reconciliation:

Prepare periodic reports related to accounts payable, such as the outstanding creditor's reports, vendor ageing payables, and vendor statements.

Reconcile vendor statements with accounts payable records, investigating and resolving any discrepancies.

Key Responsibilities

Developing new features and user interfaces from wireframe models.

Ensuring the best performance and user experience of the application.

Fixing bugs and performance problems.

Writing clean, readable, and testable code.

Cooperating with back-end developers, designers, and the rest of the team to deliver well-architected and high-quality solutions.

Key Skills

1. Extensive knowledge of mobile app development. This includes the whole process, from the first line of code to publishing in the store(s).

2. Deep knowledge of mobile platforms on which the app runs, e.g., Android, iOS etc.

3. Proficient in HTML, CSS, Javascript, React, React Native, Node whichever language you use in the app.

4. Proficiency with writing automated tests in JUnit, Espresso, Mocha, Jest, Enzyme, XCTest, etc. depending on the libraries you use to test

5. Familiarity with RESTful APIs and mobile libraries for networking.

6. Familiarity with the JSON format.

7. Experience with profiling and debugging mobile applications.

8. Strong knowledge of architectural patterns—MVP, MVC, MVVM, and Clean Architecture—and the ability to choose the best solution for the app.

9. Familiarity with Git and Github.

10. Familiarity with push notifications.

11. Understanding mobile app design guidelines on each platform and being aware of their differences.

Qualifications for Ruby

Time Zone EST Overlap of 3-4 hours/day

• Proficient in Ruby, and one of the Javascript UI frameworks like React, Ember, Angular, etc.
• Experience working with MySQL, BigQuery, and Snowflake.
• Experience in UI frameworks like React, Ember, Angular, etc.
• Experience building and deploying applications in an Amazon Web Services (AWS) ecosystem. 
• 5+ years of software engineering experience developing scalable production software incorporating testing, evaluation, and monitoring.
• Full-stack development experience
• Strong knowledge of CS fundamentals and code organization best practices
• Bachelor's degree in Computer Science or equivalent practical experience.
• Built systems that make use of complex job queues and offline processing
• Experience with Docker/ECS/AWS
• Experience with testing and writing test cases
• Experience with Jest, Enzyme, and RSpec

We are looking for a Node.js Developer who is proficient with writing API's, working with data, using AWS and capable of applying algorithms mainly machine learning-based to solve problems and create/modify features for our students. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.

Responsibilities

• Integration of user-facing elements developed by front-end developers with server-side logic
• Writing reusable, testable, and efficient code
• Design and implementation of low-latency, high-availability, and performant applications
• Implementation of security and data protection
• Use of algorithms to drive data analytics and features.
• Ability to use AWS to solve scale issues.