Generative AI Engineer – LLM & Enterprise Knowledge Systems

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

Job Description

We are building a global content marketplace that brings companies and content creators together to scale up content creation processes across 10 content verticals and 150+ content categories. Over the past 3.5 years we’ve worked with brands like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Times Group, Digit, Wittyfeed, YourStory etc. along with 350+ brand companies like BookMyShow, UpGrad, Yulu, Paisabazaar, Zivame, Yatra, Bewakoof, Imarticus Learning etc. to create content that is meticulous and customized according to our clients' needs.

We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings and engage a wide spectrum of content creators, and to facilitate all our ambitions, we are planning to launch multiple product verticals and we are looking for a QA Engineer who has a keen eye for user interaction and production functioning, and a curious mind to tangle-and-untangle them.

• We’re looking for someone who is enthusiastic, comfortable with uncertainty, flexible, great with people and isn’t afraid to roll up their sleeves and get their hands dirty.
• If you think you have the spark and a constantly simmering pot of ideas, this is the chance for you!

Job Responsibilities:

• Take ownership of the testing, identifying issues and subsequent fixing in entire PDLC
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Conduct post-release/ post-implementation testing
• Quality review and signoff of new features
• Understand product architecture and functionality
• Create Test Case/Test script writing
• Should be ready to convert unvaried test cases into automated test scripts
• Create, maintain, and execute functional, regression, and exploratory tests
• Provide test case coverage and defect metrics to substantiate release decisions
• Provide support and assistance to business and users on reported production issues
• Creates temporary "work-arounds" for immediate customer/ end users issues
• Communicate with PMs and engineers on reported issues
• Participate in product discussions & refine the acceptance criteria
• Communicate high-value use cases and customer feedback to the product team

The ideal candidate must have -

• At least 2 years of practical experience in defining, developing, maintaining and executing test cases
• Prior experience dealing with full product development lifecycles and multiple releases
• Experience of working with Web, Mobile, and API Testing
• Basic understanding of good programming practices, architecture and design patterns
• Knowledge of Performance & Security Testing
• Solid analytical & problem-solving skills and experience of working in Agile process management methodology
• Should be excellent at communication, be able to explain ideas clearly.
• Must be extremely proactive and self-starter.
• Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.

JOB DESCRIPTION

Profile Summary

We are looking for experienced and skilled Frontend (React.Js) Developers to join our
core team. Your primary focus will be the development of new features and refinement of
existing features on user-side.

Responsibilities:

• Ensure product delivery is fast, low-cost and sustainable.
• Take responsibility from development to customer support.
• Build robust and scalable production software.
• Improve quality using code reviews, and unit/integration testing.
• Improve efficiency using automation, and methods like test driven development.

Skills & Qualification:

• 2+ years of experience in software development preferably B2C experience.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Experience in React.Js , Javascript, any experience in React native is a plus
• Experience with popular React workflows (such as Flux or Redux).
• Familiarity with newer specifications of ECMAScript (ES6 & ES5 ).
• Familiarity with RESTful APIs.
• Experience in working with the MERN stack or similar frameworks
• Working knowledge of git for version control.
• Understanding of Unix tools.

Qualifications and Skills

• Strong knowledge of Core PHP, Shopify, Magento.
• Good knowledge of any PHP framework ( CodeIgniter and CakePHP )
• Hands-on experience one PHP framework
• Good analytical & communication skills.
• Must be proficient in PHP, MySQL, CSS, HTML, Javascript, AJAX, XML
• Should have excellent written communication skills (English)
• Must have the capacity to work independently and also as a part of a team
• Must have dedication and commitment towards work.

• 5+ years experience in automation development in OO language
• Experience with CI/CD tools like Jenkins, Shippable, TravisCI or similar
• Develop and implement tools for automated testing (Linux Shell, Java/Groovy, Docker, Kubernetes)
• Take essential part in the development cycles, in order to deliver high quality products
• Closely interact with developers and support, regarding customer issues
• Investigate software issues as a result of testing

Hi 

We have an Excellent Job Opening for "Business Analyst Role" with one of the Product Based Organization for Remotly Supporting Mode & for Mumbai Location.

Job Description

Job Responsibilities: 

• Passion for converting data to insights, building frameworks for decision making, high attention to details and data fidelity
• Define the business problem and properly structure the solution.
• Build reports, dashboards and metrics to monitor the performance.
• Work with cross functional stakeholders like Product, Tech, Ops, sales etc. to take data driven decisions and help leadership in strategic planning.
• Analyse metrics, key indicators and other available data sources to discover the root causes of process defects.
• Support business development and help to create efficient designs and solution processes.
• Drive business metrics and goals, track and measure activities.
• Determine efficient utilisation of resources
• Ownership of new initiatives.

Requirements:

• B Tech/BE in Computer Science or equivalent from a tier 1 college with 3 to 5 years of experience
• Excellent analytical and problem solving skills.
• Ability to present your beliefs clearly and compellingly, verbally and in written form.
• Proficiency in SQL, R/Python.
• Knowledge of data mining techniques like time series forecasting, regression, classification and clustering techniques is a plus
• Demonstrated ability to work independently in a highly demanding and ambiguous environment.

Please let us know if you are interested in the above opening and if interested please let us know your

Current CTC :

Expected CTC :

Notice Period :

Relevant experience in Python / R Programming :

Relevant experience in SQL:

Relevant experience in Data Mining Technques:

Regards,

Ashwini

Role: Zoho Technical Executive

Experience: Minimum 1 Year

Main Responsibilities will be to:

• Provide Support to me for Plant's Zoho Activities
• Data Entry skillset for mass data related tasks at Engage Portal
• Need to be proficient in Microsoft Excel
• Experience in Zoho will be preferable.
• Zoho CRM, Zoho Books, Zoho Inventory, Zoho Creator (Any Experience on these Applications)
• Knowledge of Common IT Troubleshooting

• Excellent command over English with the ability to write in various tones and styles.
• Masters in Mass Communication and Journalism or similar field.
• An effective and SEO friendly writing style for web content, articles, blogs.
• Editing and proof-reading skills.
• Must have complete knowledge of social media and core social media marketing.
• Experience in writing research reports and whitepapers.
• Experience in writing Press Releases will be a plus.
• An excellent understanding of Grammar
• Detail oriented and ability to grasp new concepts quickly.

• Content for SocialPilot only such as blogs, web content and articles to be contributed outside
• Editing and reviewing content received
• Topic idea generation for all content
• Ability to work effectively in an environment where tools, processes, and deliverables are not necessarily predefined.
• Excellent attention to detail and ability to multi-task projects and deliverables.
• We don’t want you to get bored writing content all the time, so we need you to interact with like-minded professionals and have fun on social media. This will help you be more creative and also feeds in idea generation.