Functional & Automation Test Analyst

About Us :

CLOUDSUFI, a Google Cloud Premier Partner, a Data Science and Product Engineering organization building Products and Solutions for Technology and Enterprise industries. We firmly believe in the power of data to transform businesses and make better decisions. We combine unmatched experience in business processes with cutting edge infrastructure and cloud services. We partner with our customers to monetize their data and make enterprise data dance.

Our Values :

We are a passionate and empathetic team that prioritizes human values. Our purpose is to elevate the quality of lives for our family, customers, partners and the community.

Equal Opportunity Statement :

CLOUDSUFI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified candidates receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, and national origin status. We provide equal opportunities in employment, advancement, and all other areas of our workplace.

Role : Lead AI/Senior Engineer-AI

Location : Noida, Delhi/NCR

Experience : 5- 12 years

Education : BTech / BE / MCA / MSc Computer Science

Must Haves :

Conversational AI & NLU :

- Advanced proficiency with Dialogflow CX

- Intent classification, entity extraction, conversation flow design

- Experience building structured dialogue flows with routing logic CCAI platform familiarity

Agentic AI & Multi-Step Reasoning :

- Production experience with Google ADK (or LangChain/LangGraph equivalent)

- Multi-step reasoning and tool orchestration capability

- Tool-use patterns and function calling implementation

RAG Systems & Knowledge Management :

- Hands-on Vertex AI RAG Engine experience (or equivalent)

- Semantic search, chunking strategies, retrieval optimization

- Document processing pipelines (PDF parsing, chunking)

LLM/GenAI & Prompt Engineering :

- Production experience with Gemini models

- Advanced prompt engineering for customer support

- Langfuse experience for prompt management

Google Cloud Platform & Vertex AI :

- Advanced Vertex AI proficiency (Generative AI APIs, Agent Engine)

- Cloud Functions and Cloud Run deployment experience

- BigQuery for conversation analytics

API Integration :

- Genesys Cloud CX integration experience

- REST API design and webhook implementation

- Enterprise authentication patterns (OAuth 2.0)

Good To Have :

Conversational AI & NLU :

- Multi-language support implementation (Spanish/English)

- Telephony integration (speech recognition, TTS, DTMF)

- Barge-in handling and voice optimization

Agentic AI :

- Agent state management and session persistence

- Advanced fallback strategies and error recovery

- Dynamic tool selection and evaluation

RAG Systems :

- Re-ranking and advanced retrieval quality metrics

- Query expansion and context-aware retrieval

- Corpus organization strategies

LLM/GenAI :

- Prompt versioning, A/B testing, iterative refinement

- Prompt injection mitigation strategies

- In-context learning, few-shot, chain-of-thought techniques

LLMOps & Observability :

- Vertex AI Evaluation Service experience

- Groundedness, relevance, coherence, safety metrics

- Trace-level debugging with Cloud Trace

- Centralized logging strategies

Google Cloud :

- Application Integration connectors

- VPC Service Controls and enterprise security

- Cloud Pub/Sub for event-driven systems

Enterprise Integration :

- Third-party AI agent orchestration (SAP Joule, ServiceNow AI, Agentforce)

- Salesforce, SAP, ServiceNow integration patterns

- Context passage strategies for escalations

Architecture & System Design :

- Configuration-driven systems (Meta-Agent patterns)

- Microservices and containerization

- Scalable, multi-tenant system design

- Disaster recovery and failover strategies

Product Quality & KPIs :

- Customer support metrics expertise (CSAT, SSR, escalation rate)

- A/B testing and experimentation frameworks

- User feedback loop implementation

Deliverables :

- Architecture Design : End-to-end platform architecture, data flow diagrams, Dialogflow CX vs. ADK routing decisions

- Conversational Flows : 15+ dialogue flows covering billing, networking, appointments, troubleshooting, and escalations

- ADK Agent Implementation : Complex reasoning agents for technical support, account analysis, and context preparation

- RAG Pipeline : Document processing, chunking configuration, corpus organization (product docs, support articles, policies, promotions)

- Prompt Management : System prompts, Langfuse setup, playbook governance, version control

- Quality Framework : Evaluation pipeline, metrics dashboards, automated assessment, continuous improvement recommendations

- Integration Layer : Genesys handoff, webhook integrations, Application Integration setup, session management

- Testing & Validation : Conversation flow tests, performance testing (latency, throughput, 1000 concurrent users), security validation

- Response time <2 seconds (p95), 99.9% uptime, 1000 concurrent conversations

- Data encryption (TLS 1.2+, AES-256 at rest), PII redaction, 1-year data retention

- Graceful degradation and fallback mechanisms

GeM Tender Executive – Defense & Aerospace

RESPONSIBILITIES

● Manage complete GeM tender lifecycle from bid identification to submission and post-submission activities.

● Handle Direct Purchase, L1 procurement, Reverse Auctions and bid tracking.

● Monitor GeM, CPPP and defense procurement portals for opportunities.

● Prepare technical and commercial proposals, EMD/PBG documentation and compliance sheets.

● Manage OEM authorizations, defense clearance documents and technical catalogs.

● Coordinate with engineering, supply chain, finance and leadership teams.

● Ensure compliance with Ministry of Defence guidelines, DRDO requirements and procurement standards.

● Maintain product catalogs, specifications, certifications and pricing on GeM.

● Track submission deadlines and maintain bid pipeline reports.

● Coordinate with government authorities and customers for clarifications and documentation.

REQUIRED QUALIFICATIONS

● Graduate degree in Engineering, Management or relevant discipline.

● 2–6 years hands-on experience with GeM portal and government tender management.

● Experience with CPPP and e-procurement platforms.

● Knowledge of defense procurement procedures and OEM authorization process.

● Strong MS Excel and documentation skills.

● Strong communication and stakeholder management capability

KEY COMPETENCIES

● Attention to detail

● Problem-solving and analytical thinking

● Regulatory/compliance mindset

● Time management under strict deadlines

● Communication and stakeholder management

• Proven experience in any high-level programming languages like Java (Preferably)
• Strong knowledge of data structure, algorithms and coding
• Experience with any Messaging technologies like Kafka or Rab-bitMQ, etc.
• Proven experience in database technologies like NoSQL
• Hands-on experience with Spring, Spring Security, Spring boot, and Hibernate framework.
• Working knowledge of developing Restful Micro services.
• Strong analytical, problem-solving skills.
• Attend team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Ability to understand the Platform/domain of the business in detail & Ability to multi-task.
• Good communication and organizational skill

JOB PURPOSE

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• Develop .NET Core applications using React JS reusable components as per need / client specifications
• This is a hands-on role which involves writing code, testing, and deploying finished web applications and libraries

MAJOR ACCOUNTABILITY

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• Design, rapid prototype, and implement a scalable, reliable and maintainable node based web application
• Enforce code quality through test driven development
• Enhance, refactor, and continuously improve the existing codebase
• Collaborate closely with team to define product requirements
• Aggressively collect, analyse, and act on data about product performance
• Communicate effectively with technical and non-technical people
• Proactive in keeping your skills updated

ESSENTIAL SKILLS & EXPERIENCE

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• Excellent working knowledge of .NET Core, React JS, JavaScript.
• 4-6 year's overall .NET development experience (At least 2 years of experience in React JS)
• Experience in working with databases - SQL and Non-SQL Databases
• Experience in any visualization JS libraries like D3 JS / Charts JS / Sync Fusion / Fusion Charts will be an added advantage.
• GraphQL
• Hooks 
• Redux / Flux 
• TypeScript 

EDUCATION

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• Minimum education: Any Graduate BE / B.Tech would be desirable
• Languages: Excellent English written & spoken

JOB ROLE: Graphics Designer/Video Editor

EXPERIENCE: 3+ Years

LOCATION: Madurai, India

Job Mode: Full Time

Qualifications & Skills Requirement:

• Bachelor’s Degree in Fine Art Design, Visual Communications, Video Production or related discipline
• Extensive experience with Illustrator, Photoshop, InDesign, and Adobe Premier Pro, After effects and/or Final Cut Pro
• Experience in designing Websites, Logo, Flyers, Name Board and brochures. Experience in editing 4K videos.
• Experience working with Microsoft Office Suite (primarily Word and PowerPoint)
• Collaborative, energetic, and able to work both on a team and independently
• Strong time management and prioritization skills
• Excellent storyteller with exceptional graphic design and video skills with the ability to tailor voice for different channels

Responsibilities & Duties:

• Design and Visual Storytelling - Design and produce the company’s brand collateral, white papers, web landing pages, videos, infographics, social media visuals, email templates, event materials, direct mailers, advertising, promotional materials, and any other assets used in marketing communications.
• Creative Graphic Design Production – Manage the entire graphic design production process including visual concepts, design, production, revision, and final file preparation.
• Video Production – Manage the entire video production process especially in 4K Videos that include Planning, Filming, Producing, Editing, Sourcing Audio and Stock Footage, Creation of supporting graphics, and final file preparation.
• Brand Stewardship - Assure that all existing and new marketing deliverables adhere to Resonance’s brand standards and visual style guidelines and to develop Logo, Website Designing and Name Boards.
• Project Support – Provide direct support to business development staff and project teams in formatting proposals, Flyers, Brochures, Documentations, etc.

• Leads a project end-to-end and collaborates across functions. Drives planning, estimation and execution.
• Understands requirements well and comes up with efficient design
• Develops complex, well backed and bug-free products. Estimates accurately.
• Takes well-reasoned tech decisions keeping in mind goals and trade-offs
• Becomes a go-to person in more than one area. Provide technical mentoring to team
• Communicates clearly, gets clarifications and establishes expectations for all parties
• Helps establish SDLC best practices and high standards of code quality
• Demonstrates excellent problem solving & debugging skills
• Proactively identifies and resolves issues in requirements, design and code
• Perform peer code reviews and help us all get better.