Cutshort logo
Unico Connect Private Limited logo
Full Stack Support Engineer
Full Stack Support Engineer
Unico Connect Private Limited's logo

Full Stack Support Engineer

Umama Sayed's profile picture
Posted by Umama Sayed
3 - 6 yrs
Best in industry
Mumbai
Skills
skill iconNodeJS (Node.js)
skill iconReact.js
TypeScript
skill iconJavascript
skill iconExpress
skill iconPostgreSQL
MySQL
skill iconAmazon Web Services (AWS)
CI/CD
Production support
Incident management

Full Stack Support Engineer

Node.js, React & Production Application Support

šŸ“ Remote | Full-time | Night Shift | 3+ Years


About the Role

Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies.

We are hiring a Full Stack Support Engineer who will own day-to-day application support for a live customer product built on Node.js and React, working a fixed night shift aligned to North American business hours.

The mandatory requirements for this role are prior professional experience working a night shift, and the willingness to continue working a permanent night shift, Monday through Friday, approximately 7:00 PM to 4:30 AM IST, with on-call support coverage on weekends.

The role is fully remote.

The work is hands-on across the stack: triaging issues from monitoring alerts and customer tickets, performing root cause analysis, shipping bug fixes, applying minor framework and library updates, and communicating with the customer directly during the shift.

When there is no active support work, the engineer will contribute to other development projects within the company, so consistent productive output across the shift is expected.


Responsibilities:


Incident Response and SLA Adherence

Acknowledge and act on alerts and customer-raised tickets within the SLA window.

Critical incidents require response within 1 hour and best-effort resolution within 2 to 4 hours.

P1 issues require response within 2 to 4 hours and resolution within 1 business day.

P2 and P3 issues follow the documented SLA matrix.


Bug Fixes and Production Support

Investigate and resolve defects in previously built functionality across the customer-facing portal, internal portal, backend services, and third-party integrations.

Write clean fixes with appropriate tests and documentation.


Monitoring and Proactive Triage

Operate the application and infrastructure monitoring stack.

Investigate anomalies before they become incidents.

Tune alerts to reduce noise and improve signal.


Customer Communication During the Shift

Communicate directly with the customer in English during incidents and routine support, in writing and on calls.

Set clear expectations on status, root cause, and timeline.

Close the loop after resolution.


Minor Framework and Dependency Updates

Apply minor version upgrades to operating systems, frameworks, and libraries to maintain compatibility and security.

Test rigorously before promoting to production.


Hands-On Development Across the Stack

Work in the existing Node.js (Express, NestJS) backend and React frontend codebase.

Make focused changes that respect the existing architecture and patterns.


Contribution to Other Development Projects

When the support workload is light, contribute to other active development projects within Unico Connect.

Pick up well-scoped tasks, ship them to the team’s quality standard, and remain available to drop back into support work as soon as it is needed.


Root Cause Analysis and Write-Ups

For every meaningful incident, document the cause, the fix, the customer impact, and any follow-up actions to prevent recurrence.


Weekend On-Call Coverage

Provide on-call support coverage on weekends.

Respond to alerts and customer tickets within the defined SLA window.


AI-Assisted Support Workflows

Use Claude, Cursor, and similar tools day to day for triage, log analysis, code reading, and patch drafting.

Apply judgment on when to trust AI-generated output and when to verify.


Handover Discipline

Maintain clean shift handover notes for the day-shift team.

Track open issues, in-progress investigations, and customer commitments so nothing drops between shifts.


Requirements:


Prior Professional Night-Shift Experience (Mandatory)

Candidates must have worked a permanent night shift in a prior professional role for a meaningful period of time.

Adjacent late-evening shifts or occasional on-call do not qualify.


Willingness to Work a Permanent Night Shift Aligned to North American Business Hours, with On-Call Support Coverage on Weekends (Mandatory)

The shift is Monday to Friday, approximately 7:00 PM to 4:30 AM IST.

Candidates who cannot commit to night-shift hours on an ongoing basis should not apply.


3+ Years of Professional Full Stack Engineering Experience

With hands-on production work in both Node.js and React.


Strong JavaScript and TypeScript Proficiency

With React on the frontend and Node.js (Express, NestJS) on the backend.

API design experience with REST.

Comfortable reading and modifying an existing production codebase without breaking adjacent functionality.


Production Debugging and Incident Response Instincts

Ability to read logs, traces, and metrics to isolate a problem quickly.

Comfort triaging across application code, database queries, third-party API failures, and infrastructure.


Working Experience with Relational Databases

(PostgreSQL or MySQL), including reading and writing SQL, basic schema understanding, and the ability to investigate data-related incidents.


Familiarity with Cloud Infrastructure

On AWS, GCP, or Azure, at the level of reading logs, restarting services, deploying through CI/CD pipelines, and basic operational tasks.


Working Knowledge of Git, CI/CD Pipelines, and Monitoring Tools

At least one monitoring or observability tool (Datadog, New Relic, Sentry, CloudWatch, Grafana, or equivalent).


Strong Written and Spoken English Communication

This role involves direct customer interaction during the shift.

Calm, clear, professional communication in writing and on calls is non-negotiable.


Bachelor’s Degree

Bachelor’s degree in Computer Science, Information Technology, or a related engineering discipline.

Exceptional candidates with demonstrable production experience and strong portfolios may be considered without a formal degree.


Alertness, Judgment, and Ownership Mindset

Night-shift support work demands self-direction, attention to detail under low-supervision conditions, and the discipline to follow process when fatigued.


Nice to Have

  • Prior experience in application support, AMC, or managed services engagements
  • On-call experience with documented SLAs
  • Experience with feature flag tools, error tracking platforms, or APM dashboards
  • Exposure to AI-assisted development tools in a support context


Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Unico Connect Private Limited

Founded :
2014
Type :
Services
Size :
20-100
Stage :
Profitable

About

Building quality products are a challenge !

Taking up challenges is our way of upscaling our performance.


Unico Connect is a digital product development company based in Mumbai, India, that comprises of a team of young enthusiastic nerds who thrive on great ideas and exciting projects that look to bring innovative changes in the world. We ideate, create and execute exceptional digital products that revolutionizes the face of modern business.

Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures

Company social profiles

angellinkedin

Similar jobs

InfoSparkles IT Solution llp
Indore
3 - 4 yrs
₹6L - ₹9L / yr
MERN Stack
skill iconMongoDB
TypeScript
skill iconNodeJS (Node.js)
skill iconExpress
+1 more

Key Responsibilities


Develop and maintain scalable applications using MongoDB, MySQL/PostgreSQL, Node.js, Express.js, React.js, and TypeScript.


Design, develop, and optimize RESTful APIs and GraphQL services.


Lead and mentor a team of developers, ensuring best coding practices, performance, and security.


Collaborate with UI/UX designers, product managers, and DevOps teams to streamline development.


Contribute to AI-powered application development (if experienced in AI/ML).


Required Skills & Qualifications


āœ… 2.5+ years of experience in MERN stack development.


āœ… Expertise in React.js, TypeScript, Node.js, and Express.js.


āœ… Strong database management skills with MongoDB, MySQL, or PostgreSQL.


āœ… Proven experience in leading development teams and conducting code reviews.


āœ… Excellent problem-solving and communication skills.


āœ… Bonus: Experience in AI/ML-based applications is a plus.


Why Join Us?


šŸš€ Exciting Projects – Work on AI-driven and scalable web solutions.


šŸ¤ Leadership Opportunity – Lead and mentor a talented team of developers.


šŸ’° Competitive Compensation – ₹50K - ₹60K per month.


šŸ” Dynamic Work Environment – Collaborative, innovation-driven workplace.



Read more
TVS
TVS
Agency job
via Talentvibes Solutions by Anubhuti Arora
Jaipur
7 - 10 yrs
₹18L - ₹29L / yr
Microservices
skill iconAmazon Web Services (AWS)
Windows Azure
Software architecture
skill iconReact.js
+3 more

DescriptionĀ 

Our Software Architects are the strategic thinkers and technical leaders of. They design, validate, and guide the delivery of enterprise-grade systems that balance innovation, performance, scalability, and cost efficiency.Ā 

At Sarvika, Software Architects work at the intersection of business strategy and technical execution. They collaborate across engineering, product, and design teams to define architecture blueprints, select technologies, and ensure systems evolve in alignment with customer goals. Architects are hands-on, often prototyping solutions and coaching teams, while also trusted to influence executives on technical direction. Here’s what you should know if you want to be a Software Architect at Sarvika.Ā 

RequirementsĀ 

The ideal personĀ 

ā— Proven track record in architecting and delivering large-scale, distributed software systems.Ā 

ā— Expertise in modern architectural patterns: microservices, event-driven systems, composable commerce, headless architectures.Ā 

ā— Ability to translate business strategy into actionable technical roadmaps and system designs.Ā 

ā— Strong leadership skills: guiding engineering teams, mentoring individuals, and setting technical standards.Ā 

ā— Excellent stakeholder management and communication skills, from engineers to C level.Ā 

ā— Commitment to designing systems that are secure, performant, and cost-efficient.

Desirable SkillsĀ 

ā— Deep experience with multiple programming languages and frameworks (e.g., ā— JavaScript/TypeScript, Node.js, React, Java, .NET, Python).Ā 

ā— Strong knowledge of cloud-native architectures (AWS, GCP, Azure) and containerisation (Docker, Kubernetes).Ā 

ā— Experience with data platforms, integration patterns, and API-first design (REST, GraphQL, gRPC).Ā 

ā— Familiarity with CI/CD, DevOps, and Infrastructure-as-Code practices. ā— Understanding of security standards, compliance (GDPR, SOC2), and enterprise IT constraints.Ā 

ā— Ability to design for scalability across global markets and multi-tenant environments. ā— Strong knowledge of design systems and front-end frameworks, ensuring alignment between presentation and infrastructure.Ā 

ā— Experience leading architectural reviews, trade-off analysis, and decision records. ā— Ability to mentor teams and establish communities of practice around architecture. ā— Awareness of emerging technologies (AI, serverless, edge computing) and their practical application.Ā 

On any given day you mightĀ 

ā— Define architecture blueprints and technical roadmaps for enterprise projects. ā— Partner with product owners and business stakeholders to align architecture with strategic goals.Ā 

ā— Make key technology selection decisions, balancing innovation with long-term maintainability.Ā 

ā— Review system designs, ensuring alignment with principles of security, scalability, and performance.Ā 

ā— Support engineering teams with hands-on prototyping and technical problem solving. ā— Facilitate architectural reviews and communicate trade-offs to both technical and non-technical audiences.Ā 

ā— Collaborate with designers to ensure UI/UX and architecture integrate seamlessly. ā— Influence enterprise customers, helping them modernise platforms and adopt composable, headless, or cloud-native approaches.Ā 

ā— Establish coding standards, architectural patterns, and governance processes. ā— Share thought leadership internally and externally, positioning Sarvika as a trusted Advisor.

You bringĀ 

ā— 7+ years of software development and architecture experience.Ā 

ā— Expertise in designing cloud-native, distributed systems.Ā 

ā— Proven success in leading technical decisions across multi-team programmes. ā— Strong cross-functional collaboration and customer-facing skills.Ā 

ā— Advanced understanding of system integration, security, and performance optimisation.Ā 

ā— Familiarity with enterprise-scale delivery: migration projects, composable commerce, API ecosystems.Ā 

ā— Advanced English, able to communicate at both executive and engineering levels. ā— (Bonus) Experience contributing to open-source, publishing architectural thought pieces, or speaking at conferences.

Shift: UK Shift



Read more
Kreon Finnancial Services Limited
Chennai
5 - 10 yrs
₹10L - ₹14L / yr
skill iconMongoDB
skill iconExpress
skill iconNodeJS (Node.js)
skill iconAngularJS (1.x)
skill iconAngular (2+)
+1 more

Responsibilities:

• Collaborate with cross-functional teams to design, develop, and deliver robust and scalable webĀ applications using the MERN stack (MongoDB, Express.js, React.js, Node.js).

• Translate user requirements and wireframes into ecient and responsive front-endĀ components while ensuring high performance and usability.

• Develop and maintain server-side logic using Node.js and Express.js, ensuring smoothĀ integration with the front-end components.

• Design and implement data models, schemas, and queries for MongoDB, and manage databaseĀ interactions effectively.

• Write reusable, testable, and efficient code following best practices and coding standards.

• Perform unit and integration testing of both front-end and back-end components to ensureĀ reliability and quality of the application.

• Troubleshoot, debug, and resolve issues that arise during development, testing, andĀ deployment phases.

• Stay up-to-date with industry trends and technologies, and proactively suggest improvementsĀ to enhance application performance, security, and maintainability.

• Participate in code reviews, provide constructive feedback, and mentor junior developers whenĀ necessary.

• Contribute to the continuous improvement of development processes, tools, andĀ methodologies.

Read more
Prismforce
at Prismforce
1 recruiter
Shivali Kaul
Posted by Shivali Kaul
Bengaluru (Bangalore), Pune, Mumbai, Kolkata
4 - 8 yrs
₹15L - ₹38L / yr
skill iconNodeJS (Node.js)
skill iconAngularJS (1.x)

Responsibilities:

  • Expertise in back-end programming language JavaScript , TypeScript , NodeJs
  • Writing HTML , CSS , and JavaScript
  • Working with RDBMS such as Postgres or MySQL
  • Experience implementing testing platforms and unit tests Proficiency with Git Appreciation for clean and well-documented code
  • Understanding of microservices and distributed systems

Good to haves:

ā€Experience working with AWS infrastructure Docker or Kubernetes Message queues such as Kafka CI/ CD tools such as Jenkins

Requirements:

  • Proven work experience as a Back-end developer In-depth understanding of the entire web development process (design , development and deployment)
  • Hands on experience with programming languages like Node.js , Javascript Familiarity with front-end languages (e.g. HTML , JavaScript and CSS)
  • Excellent analytical and time management skills
  • BE/Btech degree in Computer Science or relevant field

Required Skills:

Back-End Programming, JavaScript, TypeScript, NodeJs, Testing, Node.js, SAAS Product, IT Services, Profitability, ERP, SaaS, IT Service, Web Applications, B2B, Self-Driven, Writing, HTML, CSS, RDBMS, Postgres, MySQL, Git, Microservices, AWS, Infrastructure, Docker, Message Queues, Kafka, CI/CD, Jenkins

Read more
AegisCovenant
at AegisCovenant
2 candid answers
Anshul Mishra
Posted by Anshul Mishra
Gurugram
2 - 3 yrs
₹10L - ₹15L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconExpress
+3 more

Responsibilities

  • Mentoring Team of Juniors, Code Reviews, and System Design Understanding
  • Design and develop APIs using NodeJs, TypeScript, and deployment using the CICD pipeline.
  • Apply code reviews and development quality reviews to make sure best practices are implemented
  • Expertise with MySQL including the design of schemas and development for these databases
  • Understanding of System Architectures, Design Patterns, and SOLID Principles
  • Knowledge of git-based workflows such as git-flow, Proficient with code editors & linting tools


Requirements

  • 2+ years of development experience with NodeJS, and Javascript frameworks related to the web stack
  • Understanding the nature of asynchronous programming and its quirks and workarounds
  • Excellent communication skills, verbal and written


Good to have

  • Experience with AWS Microservices
  • Experience with payment gateways
  • Exposure to AWS Services, policies, and the DevOps pipeline is a plus.
  • Expertise with React, Redux, Hooks, and its core principles


Read more
Vithamas Technologies Pvt LTD
at Vithamas Technologies Pvt LTD
2 candid answers
moshin ayaz
Posted by moshin ayaz
Mysore
2 - 4 yrs
₹5L - ₹15L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+3 more

Core Competency:


Professional development experience, working the full stack on large scale B2B, SaaS products. • Expertise with learning new technologies and strong experience with our tech stack AngularJS, JavaScript, Node.js, Go, React.js and Postgres. • Bachelor’sin Computer Scienceorsolid knowledgeof CS fundamentals(OOP, designpatterns, algorithms, etc...) • Experience and adesire towork in a fast-paced environment. • We are a leading cloud-based open platform used by some of the most prestigious companies around • You will get to work with some of the most complex technologies on the market today • You will have an opportunity to work at all levels of the organization.

Read more
FinTech Company
FinTech Company
Agency job
via Office day Innovation by Ripal Raval
Ahmedabad
4 - 9 yrs
₹5L - ₹9L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconMongoDB
+1 more
  • Ability to work in an existing codebase and collaborate with a diverse team
  • Experience in building enterprise-scale backend REST APIs with frameworks such as Nest.js & Express.js using an API-first paradigm
  • Intimate knowledge of crafting highly performant database queries
  • Hands-on experience implementing relational database structures, including tables, indexes, views, etc.
  • A mindset towards building systems for the cloud and DevOps fundamentals
  • Working knowledge of cloud infrastructure services is good to have. If not then willingness to learn should be there.
  • Focus towards building security, performance, and scalability into services from the beginning
  • Experience with debugging code and troubleshooting technical issues in order to craft appropriate solutions
  • Strong proficiency with JavaScript
  • Experience in creating and deploying cloud-based web applications.
  • Good at Jade, EJS,
  • Good at CSS preprocessors (such as Stylus, Less, etc depending on your technology stack)
  • Front-end technologies, such as HTML5, and CSS3
  • User authentication and authorization between multiple systems, servers, and environments
  • Integration of multiple data sources and databases into one system
  • Understanding differences between multiple delivery platforms, such as mobile vs. desktop
  • Creating database schemas that represent and support business processes
  • Implementing automated testing platforms and unit tests
  • Proficient understanding of code versioning tools, such as Git
  • Experience with Node.js using web server-based frameworks such as Express.
  • PLUS - experience with React.JS, React Native, vue.js javascript framework * Experience with Amazon Web Services
  • PLUS - experience with Jenkins or other Continuous Integration tools
Read more
Undocked
Undocked
Agency job
Remote only
6 - 11 yrs
₹20L - ₹28L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+7 more
• 7+ years of experience as Full Stack developer building web-based and
Microservice-based applications, from requirement gathering to
deployment.
• Strong experience in NodeJS, Express, MongoDB
• Previous experience ReactJS , Postgres, CoffeeScript, Typescript, NestJS, Go
Programming is plus
• Hands on experience with RESTful webservices, microservice development
• Experience working on cloud technology.
• Knowledge in AWS serverless, distributed architecture, messaging services,
S3 storage, Managed DB is plus
• Strong experience in Terraform, GraphQL and AWS Services
• Ability to work on multiple work streamsin parallel
• Experience working in Agile / Scrum.
• Knowledge of code versioning tools such as GitHub or equivalent source
control repositories and build toolslike NPM, Yarn
• Experience working in logistics and supply chain domain is a plus.
• Outstanding customer service skills, excellent verbal and written
communication skills
Read more
Guruji Astro
at Guruji Astro
1 recruiter
Ritika Rai
Posted by Ritika Rai
Jaipur
3 - 10 yrs
₹6L - ₹15L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+1 more
The ideal candidate is someone who works with the Full Stack Developer, or client-side. You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects. Qualifications Proven 2+ experience as a client-side web Developer Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery) Write well designed, testable, efficient code by using best software development practices Add-Ons Expertise in managing translation solutions for website localization. Past experience in working in Similar Role Good understanding of Software development life cycle process Be responsible for maintaining, expanding, and scaling our site Excellent communication and teamwork skills Great attention to detail Organizational skills An analytical mind Degree in Computer Science, Statistics or relevant field
Read more
Graphene Services Pte Ltd
Swetha Seshadri
Posted by Swetha Seshadri
Remote, Bengaluru (Bangalore)
5 - 9 yrs
Best in industry
skill iconJavascript
skill iconPython
Software Development
NOSQL Databases
skill iconAngularJS (1.x)
+6 more

WE ARE GRAPHENE

Graphene is an award-winning AI company, developing customized insights and data solutions for corporate clients. With a focus on healthcare, consumer goods and financial services, our proprietary AI platform is disrupting market research with an approach that allows us to get into the mind of customers to a degree unprecedented in traditional market research.

Graphene was founded by corporate leaders from Microsoft and P&G and works closely with the Singapore Government & universities in creating cutting edge technology. We are gaining traction with many Fortune 500 companies globally.

Graphene has a 6-year track record of delivering financially sustainable growth and is one of the few start-ups which are self-funded, yet profitable and debt free.

We already have a strong bench strength of leaders in place. Now, we are looking to groom more talents for our expansion into the US. Join us and take both our growths to the next level!

Ā 

WHAT WILL THE ENGINEER DO?

Ā 

  • Primary Purpose: As part of a highly productive and creative AI (NLP) analytics team, design and develop web applications and SPA’s i.e., UI/UX, and underlying backend – API’s, security framework, scalable microservices etc.
  • Daily Grind: Interface with the product manager, project managers, and the engineering team to achieve sprint goals on the product roadmap.
  • Career Progression: Senior Full Stack Engineer, Technical Architect

Ā 

YOU CAN EXPECT TO

  • Work in a product-development team capable of independently authoring software products.
  • Guide junior programmers, set up the architecture, and follow modular development approaches.
  • Design and develop code which is well documented.
  • Optimize of the application for maximum speed and scalability
  • Adhere to the best Information security and Devops practices.
  • Research and develop new approaches to problems.
  • Design and implement schemas and databases with respect to the AI application
  • Cross-pollinated with other teams.

Ā 

HARD AND SOFT SKILLS

Must Have

  • Problem-solving abilities
  • Extremely strong programming background – data structures and algorithm
  • Angular/React, Strong UI/UX skills
  • Very strong python background, TDD, CI/CD,
  • Software design skills i.e., OOPs, design patterns
  • SQL, NoSQL – design of schemas and databases
  • Microservices architecture, Cloud native apps

Ā 

Good to Have

  • Enterprise Design Patterns
  • Distributed Systems
  • Exposure to ML and Data Science
  • Docker, Kubernetes, AKS, Kafka, Graph databases
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos