Founding Product Lead

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Job Overview

We are looking for a highly skilled and experienced Unreal Engine Developer to join our development team. In this role, you will be responsible for architecting, implementing, and optimizing core gameplay systems, interactive mechanics, and technical frameworks. You will work closely with technical artists, designers, and systems engineers to transform conceptual designs into performant, high-quality, real-time 3D experiences.

The ideal candidate has a deep technical understanding of both C++ and Blueprints, a strong foundation in 3D math, and a passion for building clean, maintainable code architectures.

Key Responsibilities

System Architecture:Design, write, and maintain clean, scalable, and optimized C++ and advanced Blueprint systems.

Core Mechanics:Implement complex character movement, physics-driven interactions, logic states, and user interface linkages.

Performance Optimization:Profile and optimize CPU/GPU performance, memory usage, and load times to ensure smooth frame rates across target platforms (PC, Console, or Mobile/XR).

Required Technical Skills & Qualifications

Experience:4+ years of professional software development experience using Unreal Engine (UE4 / UE5).

Languages:proficiency in C++ and deep conceptual understanding of Unreal Blueprints

Render Pipeline:Familiarity with Unreal’s rendering pipeline, including material creation, lighting setups (Lumen/Baked), and post-processing.

Education:Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent professional experience).

Preferred (Nice-to-Have) Skills

Experience building standalone or PC-tethered VR/AR/XR applications (Meta Quest, HTC Vive, Apple Vision Pro).

Familiarity with AI-assisted pair-programming tools and workflows to accelerate boilerplate code generation.

What We Offer

Competitive salary and performance-based bonuses.

Flexible working hours / hybrid or remote work options.

Access to cutting-edge hardware and production pipelines.

Opportunities for professional growth and leadership roles.

Need MALE candidate ONLY

● The candidate should preferably be based out of Dubai.

● Must from FMCG (Food & Beverage) industry.

● Responsible for exports from multiple production bases (India, Bangladesh, Kazakhstan, Serbia, etc.) to international destinations.

● Should have Strong knowledge of international trade laws, EXIM policies, documentation & compliance.

● Track record of managing large export sales portfolios (multi-million USD) and building distributor/stockist networks across regions.

● Willingness for international travel (Traveling to export markets upon requirement)

● Well connected with FMCG buyers. ( FMCG Exports experience required )

● Business Development in Exports from India to other countries, to expand the network of distributors and stockists, primarily South-Asia and Europe.

● Currently managing a toppling not less than 5 M$

● Min 15 years of experience in B2B business and sales orders cycle

● Min 15 years of experience managing market spendings ( trade activations ) and ROI.

● Solid knowledge of market expansions, NPDs ( new products developments ), new product launch , JBP ( joint business planning ) , distribution management/KPIs, channel management

● Well experienced in budgeting, financials and value chain models

● Experience in dealing with GM and director levels.

Strong UX Design Leadership Profile

Mandatory (Experience) : Must have 10+ YOE in UX / Experience Design with significant exposure to leading large-scale design projects and teams (Can consider 8+ YOE for candidates from Top Products with fast career growth)

Mandatory (Experience 2) : Must have hands-on experience across the end-to-end UX lifecycle (research → ideation → design → testing → delivery → optimization)

Mandatory (Skill 1) : Must have strong expertise in user research, usability testing, and translating insights into design decisions

Mandatory (Skill 2) : Must have strong understanding of UX methodologies (Design Thinking, Agile, Lean UX, Design Sprints)

Mandatory (Skill 3) : Must have experience in designing complex user journeys, interactions, and scalable digital experiences

Mandatory (Leadership) : Must have experience leading and mentoring UX teams, building team capabilities, and driving design quality

Mandatory (Current Designation) - Current designation must be Lead or above (For Top Product companies)

Mandatory (Stakeholder Mgmt) : Must have strong experience in client/stakeholder management, cross-functional collaboration (PMs, engineers, business teams), and leading design workshops

Mandatory (Portfolio) : Must have a strong portfolio showcasing UX thinking, research-backed design, and complex problem-solving

Mandatory (Education) : Design Graduate from Tier-1 colleges (IIT, NID, NIFT, BITS etc)

Mandatory (Company) : Product based companies (B2C highly preferred)

Mandatory (Exclusion - No Poach): Candidate must NOT be from the following companies - Publicis Groupe and all subsidiaries (Publicis Worldwide, Leo Burnett, Saatchi & Saatchi, BBH, MullenLowe, Digitas, Razorfish, Publicis Sapient, Starcom, Zenith, Spark Foundry, Performics, Epsilon, CitrusAd, Profitero, Publicis Health, Saatchi & Saatchi Wellness, Digitas Health, Publicis India, Publicis Sapient India, Leo Burnett India, Saatchi & Saatchi India, Digitas India, Starcom India, Zenith India) and YUJ Designs

Location: Hybrid (Bangalore)

Travel: Quarterly travel to Seattle(US)

Education: B.Tech from premium institutes only

Note: Only immediate joiners required/ 0 to 15 Days — no other applications accepted.

Role Summary

We are seeking top-tier Lead Engineers who can design, build, and deliver large-scale distributed systems with high performance, reliability, and operational excellence. The ideal candidate will be a hands-on engineer with expert system design ability, deep understanding of distributed architectures, and strong communication and leadership skills.

The Lead Engineer must be able to convert complex and ambiguous requirements into a fully engineered architecture and implementation plan covering components, data flows, infrastructure, observability, and operations.

Key Responsibilities

1. End-to-End System Architecture

• Architect scalable, reliable, and secure systems from initial concept through production rollout.
• Define system boundaries, components, service responsibilities, and integration points.
• Produce high-level (HLD) and low-level design (LLD) documents.
• Ensure designs meet performance, reliability, security, and cost objectives.
• Make informed design trade-offs with solid technical reasoning.

2. Component & Communication Design

• Break complex systems into independently deployable services.
• Define APIs, communication contracts, data models, and event schemas.
• Apply modern architecture patterns such as microservices, event-driven design, DDD, CQRS, and hexagonal architecture.
• Ensure component clarity, maintainability, and extensibility.

3. Communication Protocol & Middleware

• Design both sync and async communication layers: REST, RPC, gRPC, message queues, event streams (Kafka/Kinesis/Pulsar).
• Define retry/timeout strategies, circuit breakers, rate limiting, and versioning strategies.
• Handle backpressure, partitioning, delivery semantics (at-least/at-most/exactly once).

4. Data Architecture & Storage Strategy

• Architect data models and storage strategies for SQL and NoSQL databases, distributed caches, blob stores, and search indexes.
• Define sharding/partitioning, replication, consistency, indexing, backup/restore, and schema evolution strategies.
• Design real-time and batch data processing pipelines.

5. Operational Readiness

• Define observability (metrics, logs, traces) requirements.
• Collaborate with DevOps to ensure deployment, monitoring, alerts, and incident management readiness.
• Provide production support as a senior technical owner.

6. Leadership & Influence

• Lead technical discussions, design reviews, and cross-team collaboration.
• Mentor engineers and help elevate team practices.
• Influence technology direction and architectural standards.

Required Qualifications

• 10+ years of professional software engineering experience with strong backend and distributed systems background.
• Proven track record of leading large-scale architecture and delivery of production systems.
• Expert in system design with the ability to simplify ambiguity and craft robust solutions.
• Strong programming experience in one or more languages (Java, Go, Python, C++).
• Deep understanding of distributed systems, message streaming, queues, RPC/REST, and event-driven architecture.
• Experience with cloud platforms (AWS/Azure/GCP) and container technologies (Kubernetes/Docker).
• Strong communication, documentation, and leadership skills.

Preferred Skills

• Experience with large-scale messaging/streaming (Kafka/Pulsar), caching, and NoSQL.
• Experience designing for high availability, fault tolerance, and performance at scale.
• Mentoring and leading global engineering teams.
• Familiarity with observability tooling (Grafana, Prometheus, Jaeger). 

We are looking for a highly skilled Backend Developer with expertise in Core Java, Java 8, and Data Structures. The ideal candidate should have experience in Spring Boot, JPA/Hibernate, and Microservices architecture. If you are passionate about backend development and want to work in a dynamic environment, we’d love to hear from you!

Key Responsibilities:

• Develop and maintain backend applications using Core Java and Java 8.
• Design and implement RESTful and SOAP web services.
• Work with Spring Framework, Spring Boot, and JPA/Hibernate for backend development.
• Build and optimize microservices-based architectures.
• Manage databases such as PostgreSQL, MySQL, or Oracle.
• Collaborate with cross-functional teams to deliver high-quality software solutions.
• Write clean, efficient, and scalable code while following best practices.
• 
  

Requirements:

✅ Strong hands-on experience in Java (Core Java, Java 8) and Data Structures.

✅ Proficiency in Spring, Spring Boot, JPA/Hibernate.

✅ Experience in developing and consuming RESTful & SOAP APIs.

✅ Knowledge of Microservices architecture and best practices.

✅ Database expertise in PostgreSQL, MySQL, or Oracle.

✅ Excellent verbal and written communication skills.

Nice to Have:

• Experience with Docker/Kubernetes.
• Knowledge of CI/CD pipelines and DevOps practices.
• Exposure to cloud platforms (AWS, GCP, or Azure).

Minimum Qualifications:

• MS or BS in Computer Science or a related subject.
• At least five (5+) years of web application testing and automation experience.
• Taking complete ownership of product testing efforts.
• Proficiency in Java/ Python or any other Object-Oriented Language.
• Experience of Selenium & WebServices or REST API testing or backend testing
• Ability to design and develop test automation frameworks from scratch
• Experience in CI/ CD setup preferably with Jenkin
• Good analytical and problem-solving skills
• Expert in methodically developing use-cases-
• Expert at writing automation test cases using Selenium.
• Expert at testing the web application for both functionality and performance.
• Understands what world-class quality for SAAS Products 
• Expert at communicating the QA results with the engineering teams
• Expert at increasing visibility for blocker/critical issues.

Fast pace startup is looking for a kickass all-rounder!

Domain - Food

Responsibilities

- Activating new areas

- Boost sales on Swiggy and Zomato for new locations

- Handle b2b sales in Pune/Mumbai

Join us in making the fastest fashion brand on earth. We live & breathe trends. Working on 3D Virtual Design Technology we launch new trends even before they're produced. Making us the only fast fashion brand to be sustainable at the same time. Enabling young shoppers, first-hand access to latest styles with our Digital Only Collection.

We waste nothing but data & exploit nothing but our imagination. We operate at the intersection of fashion & technology. #SpeakSomethingNew is our mantra.

We are looking for an experienced 3D Fashion Designer.

1. Someone who is well-versed with the CLO3D software and garment construction.
   Should have a sound knowledge of some add on softwares like Blender, Meshmixer,etc.

2. Knowledge of Modelling, Rendering, lighting, materials, textures, and resource optimization.

3. Who has already worked on designing menswear.

4. Advanced knowledge on draping, pattern-making, cutting & stitching of menswear.

5. Should be creative with good design ideas & be capable of executing the garment design as per the given brief/deadline.

6. Highly innovative and creative.

7. Good grasping power.

8. Self-motivated & has work ethics.

This job requires:

Creative thinking: 20%

Pattern making: 30%

Technology & Software Savvy: 30%

Design Communication: 20%

Roles & Responsibilities:

1. Execute and launch designs every week. Take initiative and work independently to execute the entire collection end-to-end. Right from sketching to 3D pattern making and rendering.

2. Manage & execute Adhoc tasks in 3D pattern making and rendering.

3. Create and analyze design reports.

4. Research, ideate, implement and execute improved strategies for increasing design efficiency.