Finance Head

📌 Process: US LLS (Line Language Selection)  

📍 Location: Remote (India-wide)  

🖥 Role: *Full-Time | Permanent WFH*  

Do you have access to candidates fluent in French (B2+), Nepali, Bengali, Punjabi, tamil with solid English communication? Let’s work together to deliver impactful remote opportunities and grow your candidate network!

👤 Candidate Profile Required

- Fluent in English + One of the following: French (B2+), Bengali | Nepali | Urdu | Punjabi | Gujarati | tamil

- Fresher or experienced  

- Graduate/Undergraduate  

- Age limit: up to 40 years  

- Must own a device (smartphone, laptop/desktop) and have WiFi access  

💼 Why Support This Role?

- ✅ Permanent Work From Home  

- ✅ Company-provided system  

- ✅ Transparent salaries:  

• French (B2+): Up to ₹10 LPA  

• Bengali/Nepali/Panjabi/Gujarati/URDU/ Tamil : Up to ₹5.4 LPA  

• Urdu Up to 4.2 LPA  

- ✅ Pan India accessibility  

- ✅ No certification needed — just strong language skills!

📝 Screening Workflow

1. HR Round  

2. AMCAT Assessment (English 70 + Chosen Language) 3+ 

3 OPS round

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

At Anarock Tech, we are building a modern technology platform with automated analytics and reporting tools. This offers timely solutions to our real estate clients while delivering financially favourable and efficient results.

If it excites you to - drive innovation, create industry-first solutions, build new capabilities ground-up, and work with multiple new technologies, Anarock is the place for you.

Technical Support Specialist

- Minimum experience of 2-5 years with good exposure in customer handling with different software products.

- Provide telephone and email-based pre-sales and post-sales technical support for our software products.

- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.

- Resolution of problem/request logs within contracted SLA targets and ensuring users are regularly updated.

- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.

- Create and maintain support knowledgebase.

- Good knowledge of SQL for debugging user issues.

Mandatory Skills

- Hands-on experience with HTML/CSS, Javascript, REST APIs and APIs

- Hands-on experience with SQL.

- Excellent written and verbal communication skills.

- Logging and keeping records of customer/employee queries through the ticketing system on Freshdesk, Slack and other channels.

- Map out weekly and monthly reports on unresolved issues for Tech, and Operations.

- updating FAQs from time to time.

- Maintain updated curriculum database and training records

- Assist Training Managers and Technical Content Writers in updating training docs with newly implemented features, business cases and use cases that occurred in day-to-day activity.

- Good analytical and people management skills to solve understanding gaps in teams via up-to-date technical knowledge

Experience: 3 - 5 years

Skills that will help you build a success story with us

• Strong communication skills.

·     You should be a good team player.

·     Should be able to coordinate with onsite/ functional/development teams for project tasks.

·     Must be dynamic with a strong sense of responsibility and a positive attitude.

·     We believe you are:

o  An innovator with intellectual curiosity and creativity

o  Adaptable, flexible and a professional with integrity

o  A good communicator with excellent verbal and written communication skills

o  Problem solver with detailed analytical and judgmental skills

o  An enthusiastic person in sharing knowledge with team members and

o  A good mentor for juniors in the team

Anarock Ethos - Values Over Value:

Our assurance of consistent ethical dealing with clients and partners reflects our motto - Values Over Value.

We value diversity within ANAROCK Group and are committed to offering equal opportunities in employment. We do not discriminate against any team member or applicant for employment based on nationality, race, color, religion, caste, gender identity / expression, sexual orientation, disability, social origin and status, indigenous status, political opinion, age, marital status or any other personal characteristics or status. ANAROCK Group values all talent and will do its utmost to hire, nurture and grow them. 

Fuzen is a no-code SaaS platform founded and backed by IIT alumni.

We help non-technical SaaS founders bring their product ideas to life at ZERO upfront cost. We are building a marketplace of simple SaaS apps by helping founders to build products with our no-code platform.

The majority of our customers come from traditional industries like - construction, engineering, transportation, consulting etc. and we have recently received seed funding from angel investors.

We are looking for software developers who are good at problem-solving and are interested in product building.

1. Write clean, maintainable, and efficient code
2. Design robust, scalable and secure systems
3. Contribute to all phases of the development lifecycle
4. Follow best practices (test-driven development, continuous integration, SCRUM, refactoring, and code standards)
5. Drive continuous adoption and integration of relevant new technologies into the design.
6. You will be expected to work on Ruby On Rails, React JS, AWS, Heroku, Google Cloud and 3rd party API integrations.

IMPORTANT - Fuzen is an early-stage startup. The work culture is fast-paced and challenging. The job will be demanding and will offer a lot of learning. You should apply only if all of this excites you.