Call Centre Manager

𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐁𝐃𝐀) / 𝐒𝐞𝐧𝐢𝐨𝐫 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 𝐀𝐬𝐬𝐨𝐜𝐢𝐚𝐭𝐞 (𝐒𝐫. 𝐁𝐃𝐀)

📍 𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: 𝐁𝐚𝐧𝐠𝐚𝐥𝐨𝐫𝐞 / 𝐆𝐮𝐫𝐠𝐚𝐨𝐧

🏢 𝐖𝐨𝐫𝐤 𝐌𝐨𝐝𝐞: 𝐖𝐨𝐫𝐤 𝐅𝐫𝐨𝐦 𝐎𝐟𝐟𝐢𝐜𝐞 

𝐄𝐥𝐢𝐠𝐢𝐛𝐢𝐥𝐢𝐭𝐲

• 𝗕𝗗𝗔: 𝟬–𝟮 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 (𝗙𝗿𝗲𝘀𝗵𝗲𝗿𝘀 𝗰𝗮𝗻 𝗮𝗽𝗽𝗹𝘆).

• 𝗦𝗿. 𝗕𝗗𝗔: 𝟯–𝟲 𝘆𝗲𝗮𝗿𝘀 𝗼𝗳 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘄𝗶𝘁𝗵 𝗮 𝗺𝗶𝗻𝗶𝗺𝘂𝗺 𝗼𝗳 𝟮 𝘆𝗲𝗮𝗿𝘀 𝗶𝗻 𝗘𝗱𝗧𝗲𝗰𝗵.

• Sales experience preferred.

𝐀𝐠𝐞 𝐋𝐢𝐦𝐢𝐭:

• BDA: Up to 29 years

• Sr. BDA: Up to 31 years

𝐄𝐝𝐮𝐜𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧

UG: B.Tech, B.Com, BBA

PG: M.Tech, MBA (Marketing & Sales)

𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬

• Generate and convert leads.

• Counsel prospective learners and understand their requirements.

• Build and maintain customer relationships.

• Achieve sales targets and business goals.

• Assist candidates throughout the enrollment process.

• Skills Required

• Strong communication and interpersonal skills.

• Sales and negotiation abilities.

• Target-oriented approach.

• Problem-solving and relationship management skills.

𝐀𝐩𝐩𝐥𝐲 𝐇𝐞𝐫𝐞:

https://forms.gle/PvqUC1fEBQKNtNuq5

Job Title: PROJECT COORDINATOR

Job Type - Full Time

Location – Indore

Summary/Objective:

The primary objective of hiring a Project Coordinator is to efficiently manage customer data, oversee project development, and ensure the successful deployment of websites. The role involves collaborating with various teams, handling customer feedback, and maintaining high-quality website deliverables.

Responsibilities/Duties:

1.   Customer Data and Project Management:

·        Effectively manage customer data and all the related information.

·        Ensure accurate documentation and organization of work flow details.

·        Collaborate with the Design team for creating mockups and visuals.

·        Communicate design concepts and seek customer approval via email correspondence.

2.   Development and Progress Tracking:

·        Liaise with the Development team to facilitate smooth task flow.

·        Monitor and track work progress, ensuring adherence to timelines.

·        Verify websites to ensure alignment with customer requirements.

3.   Testing and Quality Assurance:

·        Coordinate with the Testing Department to assess task status and identify bugs.

·        Collaborate with team members to address and resolve identified issues.

·        Ensure rigorous testing to maintain high-quality website deliverables.

4.   Customer Engagement and Feedback:

·        Deliver beta versions of websites to customers for review and feedback.

·        Collaborate with team members to implement customer-suggested changes to beta websites.

·        Act as a point of contact for customer feedback and promptly address their concerns.

·        Need to communicate with customers over email for their concerns and changes

5.   Website Deployment and Live Process:

·        Manage the transition from beta to live website by following customer approvals.

·        Oversee the live website deployment process, ensuring a seamless transition.

·        Implement customer-requested changes post-approval, ensuring a polished final product.

6. Product Management:

·        Effectively manage and Upload customer and vendor product information.

·        Collaborate with the team to ensure accurate representation of products on the website.

·        Update and maintain product details to provide up-to-date information to customers.

7. Website Maintenance and Continuous Improvement:

·        Facilitate day-to-day website changes and improvements to enhance user experience.

·        Proactively identify opportunities for website optimization and suggest improvements.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

·        Good to have IT background.

Experience:

·        1 to 2 years of experience as a Project Coordinator role.

·        Experience in IT sector is must.

Skills:

·        Clearly articulate ideas and project requirements.

·        Foster open and transparent communication within the project team.

·        Prioritize tasks and manage time efficiently.

·        Handle multiple tasks simultaneously without compromising quality.

·        Be proactive in identifying potential problems and addressing them promptly.

·        Navigate unforeseen challenges with flexibility and resilience.

Ensure accuracy in project documentation and data manageme

Job Title: Customer Relationship Manager

Job Summary: We are seeking an experienced and customer-focused individual to join our team as a Customer Relationship Manager. The ideal candidate will have 2 to 6 years of experience in customer relationship management, with a proven track record of building and maintaining strong client relationships. The CRM will be responsible for ensuring customer satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Responsibilities:

1. Serve as the primary point of contact for assigned clients, maintaining regular communication to understand their needs and concerns.
2. Build and nurture long-term relationships with clients through proactive engagement and personalized support.
3. Act as a liaison between clients and internal teams, ensuring timely resolution of customer inquiries, requests, and escalations.
4. Collaborate with sales and marketing teams to identify opportunities for upselling, cross-selling, and new business development.
5. Conduct regular account reviews with clients to assess satisfaction levels, gather feedback, and identify areas for improvement.
6. Analyze customer data and trends to identify patterns and anticipate future needs, proactively addressing potential issues.
7. Develop and implement customer retention strategies to minimize churn and maximize lifetime value.
8. Monitor key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, reporting findings to management.
9. Stay updated on industry trends, best practices, and emerging technologies in customer relationship management.
10. Utilize CRM software to maintain accurate customer records, track interactions, and manage workflows effectively.

Requirements:

1. Bachelor's degree in Business Administration, Marketing, or related field; or equivalent work experience.
2. Proven experience in customer relationship management, with 2 to 6 years of relevant experience.
3. Excellent interpersonal and communication skills, with the ability to interact effectively with clients at all levels.
4. Strong problem-solving and conflict resolution abilities, with a focus on delivering positive outcomes for customers.
5. Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.
6. Results-oriented mindset with a commitment to achieving customer satisfaction and retention goals.
7. Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho CRM) and Microsoft Office Suite.
8. Strong analytical skills, with the ability to interpret data and derive actionable insights.
9. Flexibility to adapt to changing priorities and business needs.
10. A proactive and self-motivated approach to work, with a passion for delivering exceptional customer service.

About Eventible

Eventible.com is the world's first event marketing & review platform. Think of a TripAdvisor or a GlassDoor but built for business events.

Our mission is to bring transparency to the global events industry and bring the authentic voice of event attendees to the forefront - our unique scoring algorithm ranks business events for a given category and we send then send out personalized recommendations to our community matching them with more events to attend.

Currently we want to grow fast and build a great culture & team!

Job Description

We’re seeking a Senior Full Stack Developer (RoR + React JS) who can take on the ownership of the entire website development . Primary responsibilities would be:

1. You will be leading an entire team of developers for a start up.

2. Writing high-quality code, and designing/architecting systems of varying complexity and scope.

3. Ensure that functional requirements are correctly interpreted and translated into clear and robust code.

4. Collaborate and communicate with dev team members regarding -design status, project progress, and issue resolution.

5. Ensure that the new code is written and conforms to existing guidelines and quality practices.

6. To meet tight deadlines and adapt to changing priorities.

7. Work in a fast-paced environment and make pragmatic engineering decisions in a short amount of time.

Requirements

1. Total of 5+ years experience

2. Ruby-on-Rails (RoR) for APIs

3. React JS

4. HTML/CSS/JS knowledge

5. Any RDBMS knowledge

Optional

1. Docker / Docker compose

2. PostGRESQL Database

Responsibilities

• Understands aspects of Agile methodology in terms of Product Quality.
• Defect tracking tool like JIRA, Bugzilla etc.

Requirements

• Experience in Programming any language, preferably Java, OOPS concepts.
• Experience in API testing (Web Services), Web testing, Android and iOS Apps.
• Experience in writing SQL queries and exposure to MySQL DB, Mongo DB (good to have).
• Experience in Eclipse, IntelliJ, JUnit, Maven, TestNG, POI and respective open source tools.
• Experience in Selenium Web Driver for automation of Web and App.
• Experience in at least two design patterns.
• Experience in Apache, Tomcat and Unix/ Linux.
• Experience analytical, problem solving and communication skills.
• Good to have Jenkins exposure for CI/CD pipeline.
• Good to have Security, and Jmeter Performance testing experience.
• Must have good communication skill and should be a good team player with go getter" attitude.
• Good to have ISTQB certification.
• Should be from either of B.E., B.Tech, M.Tech, MCA background.
• Experience in Rest assured
• Skills: API Testing with Rest Assured

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.