Call Centre Manager
Call Centre Manager
Posted by Sarita Tomar
6 - 10 yrs
₹6L - ₹10L / yr
Delhi, Gurugram, Noida
Skills
Lead Generation
Inside Sales
Telesales
Hospitality
Sales
Communication Skills
Leadership- Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
- Plan and test databases to ensure Tele Sales team has good database at all the times.
- Setting and Meeting sales performance targets.
- Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
- Monitor and train the team.
- Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.
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About TLC DigiTech Pvt Ltd (Formerly TLC Relationship Management (P) Ltd)
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