Call Centre Manager

POSITION: Sr. QA Engineer

We are looking for a seasoned and results-driven Senior QA Engineer with 7 to 10 years of

experience in Manual and Automation Testing. The candidate should have deep expertise in QA

processes, strong automation skills using Python or equivalent, and the ability to lead quality

initiatives for our core product suite. You won't just be finding bugs — you will be building a

resilient quality ecosystem that leverages modern tools.

EMPLOYMENT TYPE: Full-Time, Permanent

LOCATION: Jaipur (Work from Office)

SHIFT TIMINGS: 10:00 AM - 07:00 PM IST

What You’ll Be Doing:

● Understand business requirements and convert them into test scenarios and test cases

● Perform Manual Testing including Functional, Regression, Integration, & System Testing

● Develop, maintain, and execute Automation Scripts using Python

● Identify, report, and track defects using defect management tools

● Work closely with Developers, Product Managers, and QA team members

● Lead requirement analysis, test planning, and test case reviews

● Contribute to improving QA processes and automation coverage

● Participate in sprint planning, retrospectives, and cross-functional reviews

● Identify, report, and track defects using defect management tools; manage triage and

resolution with development teams

● Catch edge cases before they become production issues

● Co-ordination is release processes

Automation Skills:

● Maintain, and extend robust Automation Frameworks ( PyTest / Selenium) for UI and

backend services as well as design patterns, and CI/CD integration

● Monitor nightly automation runs, troubleshoot defects

● Ability to design, extend, debug, and maintain test frameworks independently

API and Database Testing:

● Perform contract testing and functional validation of REST APIs using Postman or similar

tools.

● Write complex SQL queries to validate data pipelines, migrations

Qualifications:

● Strong understanding of Software Testing concepts

● Experience in writing Test Cases and Test Scenarios

● Experience in Defect Tracking tools (JIRA, etc.)

● Experience in CI/CD tools (Jenkins, GitHub Actions, GitLab CI)

● Experience in Agile / Scrum methodology

● Strong analytical and problem-solving skills with a 'break-it' mentality

● Good communication skills — ability to articulate quality risks to non-technical

stakeholders

● Self-motivated, quick learner, and proactive in driving quality culture

● Strong team player with empathy to help developers 'fix-it'

● Exposure to Agentic AI testing frameworks

Job Title: Marketing Executive

Job Overview:

We are looking for an experienced, proactive, and self-driven Marketing Executive who can

independently manage and execute the overall marketing function. This role requires a

strong understanding of both traditional and digital marketing, combined with the ability to

plan, implement, and monitor marketing activities end-to-end.

The ideal candidate will take full ownership of marketing initiatives, coordinate with internal

teams, and drive brand visibility, lead generation, and marketing performance with minimal

supervision.

Key Responsibilities:

1. Marketing Strategy & Execution (Core Responsibility)

• Develop and execute quarterly and annual marketing plans.

• Plan and implement campaigns for product promotion, lead generation, and brand

building.

• Ensure consistent branding and messaging across all channels.

• Collaborate with sales, product, and leadership teams to align marketing initiatives

with business goals.

2. Digital Marketing (Part of the Role)

PPC & Lead Generation

• Plan, manage, and optimise Google Ads and other paid campaigns.

• Track performance metrics (CTR, CPC, CPA, conversions, ROI) and refine campaigns.

• Develop effective ad copies and assist with landing page enhancements.

SEO & Website Management

• Implement on-page/off-page SEO strategies to improve organic search visibility.

• Conduct keyword research, optimise content, and review analytics.

• Coordinate with design/content teams to ensure SEO standards are met.

3. Brand, Content & Communication

• Oversee the creation of marketing content — blogs, emails, social posts, brochures,

case studies, videos, and presentations.

• Maintain brand guidelines and ensure cohesive communication across the

organization.

• Work with internal and external creative teams for design and content execution.

4. Exhibitions, Events & Offline Marketing

• Lead planning and execution of marketing for exhibitions and trade shows.

• Support stall layout planning, branding materials, and event promotions.

• Manage lead handling and coordination before, during, and after events.

5. Lead Management & CRM Collaboration

• Ensure prompt assignment of incoming leads to the respective territory managers.

• Track lead flow, progress, and campaign effectiveness.

• Work closely with the sales team to improve follow-up quality and conversion tracking.

6. Market Research & Data Management

• Conduct competitive research, pricing insights, and industry analysis.

• Prepare scraping data and market intelligence reports.

• Support management with MIS and performance dashboards.

7. Performance Analysis & Reporting

• Monitor marketing KPIs across both digital and offline activities.

• Prepare regular performance reports with insights and improvement suggestions.

• Conduct A/B tests and track results for continuous optimisation.

Requirements:

• Excellent communication, planning, and coordination skills.

• 3–5+ years of experience in a marketing role (preferably B2B).

• Strong understanding of digital marketing (PPC, SEO, analytics).

• Ability to independently manage marketing activities with high ownership.

• Proficiency in tools: Google Ads, Analytics, Search Console, MS Office, CRM systems.

• Understanding of website platforms (WordPress, CMS tools).

• Ability to manage multiple projects and meet deadlines.

Desirable Skills:

• Experience with LinkedIn, Facebook, and Instagram marketing.

• Knowledge of email marketing tools or automation platforms.

• Creative thinking and copywriting ability.

• Google certifications are an added advantage.

Qualifications:

• Degree in Marketing, Business, Communications, IT, or a related field.

Strong Behavioral Research / Behavioral Insights / Consumer Behavior Research Profiles

Mandatory (Experience 1): Must have 2+ years of experience in Behavioral Research, Consumer Behavior Analysis, Behavioral Science, or Market Research, focusing on understanding user motivations, decision patterns, and digital behavior

Mandatory (Experience 2): Must have hands-on experience conducting primary and secondary research, including qualitative and quantitative research methods such as interviews, ethnographic studies, surveys, behavioral experiments, and observational research

Mandatory (Experience 3) : Experience analyzing user behavior patterns, engagement trends, and digital interaction journeys to generate insights that influence product design, feature development, or platform experience improvements

Mandatory (Experience 4): Must have exposure to data analysis or data mining of user behavior datasets, combining research insights with behavioral data to identify patterns, anomalies, or opportunities for product innovation

Mandatory (Skills 1): Strong understanding of Behavioral Science principles such as Cognitive Bias, Cognitive Dissonance, System 1 & System 2 Thinking, Decision Science, or Consumer Psychology

Mandatory (Skills 2): Experience in testing concepts, prototypes, or product ideas through usability testing, concept validation, or behavioral experimentation to evaluate user response and product effectiveness

Mandatory (Skills 3): Ability to synthesize research findings into actionable insights, hypotheses, and recommendations for Product, Design, or Business teams

Mandatory (Skills 4): Basic understanding of UI/UX and digital product journeys, including how users interact with mobile apps or web platforms, though this is not a design role

Mandatory (Education): Background in Behavioral Science, Psychology, Sociology, Anthropology, Ethnography, Cognitive Science, or related fields (BA/MA/MSc/BSc)

Candidates from institutes with strong behavioral research exposure are preferred

Mandatory (Company): Candidates from B2C consumer product organizations where user behavior is closely tracked and analyzed, such as consumer tech, fintech, e-commerce, or digital platforms

Mandatory (Note):This is not a pure UX Researcher or Data Analyst role. The client is looking for Design Thinking–oriented Behavioral Researchers who combine behavioral science, research methodologies, and behavioral data analysis to generate insights

We have an excellent opportunity in our Business Development Team. This is a full-time on-site role for a Senior Business Development Executive located in Mumbai. The Senior Business Development Executive will be responsible for generating new business opportunities, lead generation, managing accounts, and daily business operations within the company.

PFB the Job & Company details for your review

Job Position: Senior BDE

Job Description:

• Finding Key Contacts from the Targeted Accounts / Region. 
• Identify the various stakeholders within the targeted organization and understand how to gather key information like reporting structure, budget cycles & building relationships with key stake holders. 
• Networking and Initiating Dialogues with Senior Executives in Corporate (CPO, V.P, Directors Etc.). 
• Recognize the decision makers and generate Interest among them Via Phone Calls and Emails. 
• Develop presentations and proposals for key accounts in line with client requirements. 
• Engage with prospects on an on-going basis for requirement gathering and relationship building throughout the sales cycle. 
• Provide strategic inputs for the business based on interactions with prospective customers. 

Job Requirements: 

Experience: 2+ years 

• Presales / Lead Generation.
• Experience with international prospects / clients (especially North America & Western Europe).
• Delivering demos and hosting pre-sales calls will be strongly preferred.
• Handling annual / quarterly sales quota with proven track record.

Skills Required:

• Confident & goal-oriented team player with good grip on the English language. 
• Powerful verbal, written, presentation, facilitation, communication, relationship building, social networking skills. 
• Strategic, analytical and problem solving mindset. Must have an aptitude for analytical concepts and critical thinking. 
• Ability to work independently and proactively in a dynamic environment. 
• Ability to grow and handle more responsibility / accountability 
• Should be com be comfortable working in flexible shifts timings, as will be handling a Specific Territory in International Market from Mumbai. 
• Preference will be given to those who have basic understanding of IT. 

Preferred:

• Fairly Tech background. 
• Selling experience in the IT services / products domain. 
• Experience in consultative selling is a big plus.

Company Description

intalk.io is an Omnichannel Customer Interaction Platform by Agami Tech, empowering businesses with advanced CRM, Customer Application Development, and End-to-End Unified Customer Interaction Management. Our boutique solutions integrate voice, email, chat, WhatsApp, and social media across environments—helping clients accelerate business outcomes, boost productivity, and streamline multi-vertical enterprise operations through seamless, AI-driven communication and robust reporting

Role Description

• Collaborate with sales teams to identify and analyse customer requirements, translating them into viable software solutions.
• Assist in qualifying leads by leveraging technical knowledge to address business challenges and deliver value.
• Develop and deliver tailored presentations, demos, and proposals showcasing product capabilities and fit.
• Provide technical support throughout the sales cycle, addressing queries and concerns for prospective clients.
• Prepare and manage technical/functional documentation for RFPs/RFIs and act as a bridge between sales and development teams.
• Conduct business analysis to ensure solutions align with client objectives and integrate smoothly.
• Stay up-to-date with industry trends and new technologies, proactively identifying client opportunities

Qualifications

• 1–3 years’ presales experience in the Technology industry and/or hands-on working experience in SAAS products.
• Strong analytical problem-solving skills and service-oriented mindset.
• Excellent communication and presentation skills, confident delivering live product demos.
• Experience with CRM tools and business documentation.
• Proven ability in customer needs assessment and relationship management.
• Bachelor’s degree in Computer Science, IT, Engineering, or a related field (preferred).
• Relevant certifications are a plus.

Job Title: .NET Developer (Full Stack Preferred)

Experience: 4–5 Years

Location: Indore (Preferred)

Job Type: Full-Time

Job Summary:

We are seeking a skilled and experienced .NET Developer with 4–5 years of hands-on experience in Core .NET, MVC, and Entity Framework. The ideal candidate will be proficient in either Angular or React, with full stack development experience being an added advantage. Candidates from Indore or those willing to relocate are preferred.

The .NET Developer will be responsible for designing, developing, testing, and maintaining software applications based on the Microsoft .NET framework. You will collaborate with cross-functional teams to deliver high-quality solutions and contribute to all phases of the software development life cycle.

Responsibilities/Duties:

1. Software Development:

Design, code, test, and debug software applications using the .NET framework.

Collaborate with other developers and team members to deliver robust and scalable solutions.

2. System Analysis:

Analyze and understand business requirements to design efficient and scalable software solutions.

Conduct code reviews and provide constructive feedback to peers.

3. Application Maintenance:

Maintain and enhance existing applications by resolving issues and implementing new features.

Troubleshoot and debug software defects and performance issues.

4. Documentation:

Document code, technical specifications, and system architecture.

Prepare and maintain relevant project documentation.

5. Collaboration:

Work closely with product owners, business analysts, and QA teams to ensure software meets business goals and quality standards.

Collaborate with other developers on team projects and shared codebases.

6. Technology Stack:

Utilize Microsoft technologies, including C#, ASP.NET, MVC, Entity Framework, and SQL Server.

Qualifications/Requirements:

Education:

Bachelor’s degree in Computer Science, Software Engineering, or a related field.

Experience:

• 4–5 years of professional experience in .NET development.
• Experience with GitHub Copilot is a plus.

Skills:

• Proficient in C#, ASP.NET, MVC, and Entity Framework.
• Experience with either Angular or React.
• Strong understanding of object-oriented programming and design patterns.
• Familiarity with front-end technologies (HTML, CSS, JavaScript) is a plus.
• Comfortable with version control systems like Git.
• Excellent problem-solving and debugging skills.
• Strong verbal and written communication skills.

Preferred:

• Candidates based in Indore or willing to relocate.
• Experience working in Agile/Scrum environments.
• Full stack development experience is highly desirable.

1. Develop and maintain custom modules, workflows, and scripts within the LOANIQ platform.
2. Build Java-based interfaces and services to integrate LOANIQ with other banking applications (core banking, risk systems, reporting, etc.).
3. Analyze business requirements and translate them into technical specifications and design documents.
4. Enhance existing LOANIQ functionality to meet evolving regulatory and business requirements.
5. Perform code reviews, unit testing, and ensure CI/CD compliance for releases.
6. Collaborate with cross-functional teams including BA, QA, Infrastructure, and Support to deliver projects on time.
7. Support production environments, investigate issues, and provide long-term solutions.
8. Act as a technical SME on LOANIQ-related queries and mentor junior developers when needed.

Responsibilities 

• Identify, analyze, and interpret trends or patterns in complex data sets to develop a thorough understanding of users, and acquisition channels.
• Run exploratory analysis uncover new areas of opportunity, generate hypotheses, and quickly assess the potential upside of a given opportunity.
• Help execute projects to drive insights that lead to growth.
• Work closely with marketing, design, product, support, and engineering to anticipate analytics needs and to quantify the impact of existing features, future product changes, and marketing campaigns.
• Work with data engineering to develop and implement new analytical tools and improve our underlying data infrastructure. Build tracking plans for new and existing products and work with engineering to ensure proper
• Analyze, forecast, and build custom reports to make key performance indicators and insights available to the entire company.
• Monitor, optimize, and report on marketing and growth metrics and split-test results. Make recommendations based on analytics and test findings.
• Drive optimization and data minded culture inside the company.
• Develop frameworks, models, tools, and processes to ensure that analytical insights can be incorporated into all key decision making.
• Effectively present and communicate analysis to the company to drive business decisions.
• Create a management dashboard including all important KPIs to be tracked on a company and department level

• Establish end to end campaign ROI tracking mechanism to attribute sales to specific google and Facebook campaigns

Skills and Experience

• Minimum 1-2 years of proven work experience in a data analyst role.
• Excellent analytical skills and problem-solving ability; the ability to answer unstructured business questions and work independently to drive projects to conclusion.
• Strong analytical skills with the capacity to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Experience extracting insights using advanced SQL or similar tool to work efficiently at scale. Advanced expertise with commonly used analytics tools including Google Analytics, studio and Excel.
• Strong knowledge of statistics, this includes experimental design for optimization, statistical significance, confidence intervals and predictive analytics techniques.
• Must be self-directed, organized and detail oriented as well as have the ability to multitask and work effectively in a fast-paced environment.
• Active team player, excellent communication skills, positive attitude and good work ethic.