Call Centre Manager at TLC DigiTech Pvt Ltd (Formerly TLC Relationship Management (P) Ltd) · Delhi, Gurugram, Noida · 6 - 10 years · ₹6L - ₹10L / yr · Profitable · Posted 10 Feb 2020

Call Centre Manager
- Plan and execute strategies to increase lead generation, sales through the use of innovative means, database analytics and team management and monitoring.
- Plan and test databases to ensure Tele Sales team has good database at all the times.
- Setting and Meeting sales performance targets.
- Ensure tele sales team is adequately trained on software & processes and the same are followed diligently, including DNC rules without fail.
- Monitor and train the team.
- Supervising Tele calling to persuading customers to become Members as per approved scripts and objections. Monitoring random calls to improve quality minimize errors and track operative performance. At 25% of all Sales must be closed by this Position.

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· Translating designs and wireframes into high-quality code
· Optimizing components for maximum performance across various web browsers
· Staying up-to-date with the latest industry trends and technologies
· Troubleshooting and debugging issues to ensure smooth user experiences
· Participating in code reviews to maintain code quality and consistency
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· Proficiency in React.js and its core principles
· Strong JavaScript, HTML5, and CSS3 skills
· Experience with popular React.js workflows (such as Redux)
· Familiarity with RESTful APIs and integration
· Knowledge of modern authorization mechanisms, such as JSON Web Tokens
· Understanding of front-end build tools and pipelines
· Excellent problem-solving and communication skills
· A strong attention to detail, and a passion for delivering high-quality code
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· Experience with version control systems (e.g., Git)
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Review Criteria
- Strong Oracle Integration Cloud (OIC) Implementation profile
- 5+ years in enterprise integration / middleware roles, with minimum 3+ years of hands-on Oracle Integration Cloud (OIC) implementation experience
- Strong experience designing and delivering integrations using OIC Integrations, Adapters (File, FTP, DB, SOAP/REST, Oracle ERP), Orchestrations, Mappings, Process Automation, Visual Builder (VBCS), and OIC Insight/Monitoring
- Proven experience building integrations across Oracle Fusion/ERP/HCM, Salesforce, on-prem systems (AS/400, JDE), APIs, file feeds (FBDI/HDL), databases, and third-party SaaS.
- Strong expertise in REST/JSON, SOAP/XML, WSDL, XSD, XPath, XSLT, JSON Schema, and web-service–based integrations
- Good working knowledge of OCI components (API Gateway, Vault, Autonomous DB) and hybrid integration patterns
- Strong SQL & PL/SQL skills for debugging, data manipulation, and integration troubleshooting
- Hands-on experience owning end-to-end integration delivery including architecture reviews, deployments, versioning, CI/CD of OIC artifacts, automated testing, environment migrations (Dev→Test→Prod), integration governance, reusable patterns, error-handling frameworks, and observability using OIC/OCI monitoring & logging tools
- Experience providing technical leadership, reviewing integration designs/code, and mentoring integration developers; must be comfortable driving RCA, performance tuning, and production issue resolution
- Strong stakeholder management, communication (written + verbal), problem-solving, and ability to collaborate with business/product/architect teams
Preferred
- Preferred (Certification) – Oracle OIC or Oracle Cloud certification
- Preferred (Domain Exposure) – Experience with Oracle Fusion functional modules (Finance, SCM, HCM), business events/REST APIs, SOA/OSB background, or multi-tenant/API-governed integration environments
Job Specific Criteria
- CV Attachment is mandatory
- How many years of experience you have with Oracle Integration Cloud (OIC)?
- Which is your preferred job location (Mumbai / Bengaluru / Hyderabad / Gurgaon)?
- Are you okay with 3 Days WFO?
- Virtual Interview requires video to be on, are you okay with it?
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- Create reusable integration patterns, error-handling frameworks, security patterns (OAuth2, client credentials), and governance for APIs and integrations.
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- Drive performance tuning, monitoring and incident response for integrations; implement observability using OIC/OCI monitoring and logging tools.
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Ideal Candidate
- 5+ years in integration/enterprise middleware roles with at least 3+ years hands-on OIC (Oracle Integration Cloud) implementations.
- Strong experience with OIC components: Integrations, Adapters (File, FTP, Database, SOAP, REST, Oracle ERP), Orchestrations/Maps, OIC Insight/Monitoring, Visual Builder (VBCS) or similar
- Expert in web services and message formats: REST/JSON, SOAP/XML, WSDL, XSD, XPath, XSLT, JSON Schema
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- SQL & PL/SQL skills for data manipulation and troubleshooting; exposure to FBDI/HDL (for bulk loads) is desirable
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Nice-to-have / Preferred:
- Oracle OIC certification(s) or Oracle Cloud certifications
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- Experience with Oracle Fusion functional areas (Finance, Supply Chain, HCM) and business events/REST APIs preferred.
- Background with SOA Suite/Oracle Service Bus (useful if migrating legacy SOA to OIC)
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Role Overview:
We are looking for a detail-oriented Finance Intern to support our finance team with day-to-day accounting and financial operations. This is a great opportunity to gain hands-on experience in corporate finance.
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