Call Centre Manager

• Proven work experience of a minimum 3 years as a Technical Content Writer.
• Portfolio of published articles.
• Ability to write clear marketing copy to promote our products/services.
• Researching and writing high-quality content for websites, blogs, whitepapers, and case studies.
• Coordinate with other teams like marketing, designers and developers to align content with the company’s services and branding.
• Ensure all-around consistency (content style, intent and tone)

Responsibilities:

• Translate designs and wireframes into high quality code.
• Write and maintain modular and high performance code.
• Collaborate with BE devs and UX designers to improve usability.
• Participate in technical discussions and communicate across teams.
• Lead frontend technical development efforts.
• Take ownership and drive projects end-to-end.
• Mentor junior developers

• Design front-end architecture (secure, high-performing, scalable, extensible, flexible, simple).

Requirements:

• Should have strong JavaScript fundamentals.
• HTML/CSS experience, including concepts like layout, specificity, cross browser compatibility, and accessibility.
• Strong proficiency in JavaScript, the JavaScript object model and ES6
• Understanding of React.js / Angular/ Vue.js and its core principles.
• 2+ years of hands-on experience with React.js /Vue.js/ Angular.
• Good communication skills.
• Good understanding of FE build systems and tools like Babel(ES6), Webpack, Grunt, npm,. is a plus.
• Experience with browser APIs and optimising front end performance is a plus.

Experience Required :

- Must have hands on development experience of 4 to 8 years.

Skills Required :

Candidate must have good experience in the following :

- Angular JS/Vue JS

- Java script/Jquery

- ASP.Net,

- SQL Server

- C#/LINQ

- WEB API Good To Have :

1. DevExpress / DevExtreme Third Party Control

2. HTML, CSS.

• Taking brand ownership and managing brand strategy, PR activities
• Collaborating with external stakeholders and internal teams to establish superior brand positioning and a strong value proposition to our target group, defining our corporate identity
• Strategizing and drafting all external communication material for corporate partnerships, website, public relations and media
• Translating brand strategy into the brand plan and go-to-market strategy
• Working closely with the Marketing team
• Ensuring content meets business objectives while adhering to brand guidelines

Desired Candidate Profile

• Master's/ Bachelor's degree in journalism, marketing, public relations, or communications
• 1-3 years of experience in content writing; experience in digital content would be a plus
• Superior writing, editing, and verbal communication skills
• Solid written and verbal communication skills
• Ability to craft and deliver key messages to a variety of audiences
• Reputation for being a grammar Nazi
• Ability to identify and leverage opportunities to advance the team's communications objectives in creative and memorable ways that utilize a variety of media
• Ability to manage multiple projects and engagements simultaneously

Responsibilities:

• Design and deliver scalable web services, APIs and backend data modules.
• Understand requirements and develop reusable code using design patterns & component architecture and write unit test cases
• Collaborate with product management and engineering teams to elicit and understand the requirements and develop solutions
• Stay current with latest tools, technology ideas and methodologies; share knowledge by clearly articulating results and ideas to key decision makers.

Required Qualifications:

• 6+ years of experience writing multithreaded programs running in Java
• Experience on Java, Spring Boot,, Apache Nifi ,  workingDocker, EKS, Azkaban, Jenkins
• Experience with Git and build tools like Gradle/Maven/SBT.
• Strong understanding of object-oriented design, data structures, algorithms, profiling, and optimization.
• Have elegant, readable, maintainable and extensible code style.
• Experience on AWS is preferable
• Knowledge on top algorithms like sorting, heap/stack, queue, search, etc.
• Familiarity with test-driven development
• Thrive in a fast-paced environment, with ability to deliver code of quality quickly.
• Attention to details. Strong communication and collaboration skills.
• BS in Computer Science or equivalent

This role is at high growth startup providing secure video hosting to media and e-learning businesses and thus in high requirement in current market. Site is at www.vdocipher.com. Already in revenues , profitable with 2000+ business customers across 40+ countries. Serving Petabytes of online video content. 

We use API-first approach to implement new features and create developer-friendly interfaces. We have a hybrid model between monolithic and micro-service system based on separation of concern and function.

Salary range -  is 21 to 26 LPA (CTC=Gross), The wide range is to accommodate candidates based on actual experience and skill set. ESOPs will also be granted.

2 to 5+ yrs of work experience expected.

Responsibilities

1. Developing new web services
2. Implementing new features to API
3. Provide secure authentication with role-based-access-controls.
4. Ensuring inter-operability of API with diverse customer frameworks through SDKs
5. Future-proofing of the API with unit testing and extensible design
6. Write and maintain API documentation
7. Choosing the right database and information flow for new features
8. Designing and maintaining the Database schema

Required skills

* Thorough knowledge of Nodejs development ecosystem

* Understanding of security practices and exploits on the web

* Handling authentication frameworks with jwt, oauth and related technologies

* Experience with stateless server apps for horizontal scaling

* Database best practices for optimizing query performance

* Understanding applications of relational vs no-sql databases

* Understanding of version control (Git, SVN)

* Basic understanding of a front-end web environment (HTML5, CSS)

* Write clean and reusable code by following coding standards

* Understanding of writing tests and automation frameworks

Hiring Process

1. Resume Shortlisting
2. 15 min Short introductory phone call 
3. Tech Round Interview 1 (75 mins)
4. 2nd Round Interview (Tech + HR , 1 hour 45 mins)

Perks

• Best hardware and software to help you get the job done in the best way possible
• Remote office allowance to support you regardless of where you work
• Learning and development allowance to help you grow your career
• Flexible leave policy to give you more control over your time.
• Health insurance for your family and you to keep you well.

Required experience and skills

• Bachelors degree in Computer Science and Engineering. Bonus: Masters degree.9+ years of total full-time work experience, preferably shipping SaaS applications.
• Startup experience strongly desired.
• Played a pivotal role in scaling a company and led teams in an agile environment where iteration has led to perfection.
• Proven track record of on time project deliveries with balanced calls on technical designs and tech debt.
• Expert proficiency in:
• 1. Ruby, Ruby on Rails, Mysql, Linux, Git, AWS, CI/CD, NewRelic.
• 2. broad range of internet technologies and applications.
• 3. interacting, building, and improving the performance of systems end-to-end.
• 4. architecting/designing complex systems
• Strong collaborator and thought partner to Product team.Driven by outcomes more than output.
• Have led projects with small, dynamic, and fast-paced teams (3-5 engineers), with great flexility and adaptability on large projects, delegating working effectively.
• Viewed by the team as their evangelist, role model and bar raiser.
• Past teams and co-workers attest to your prowess & agility in building great products, and driving sound technical decision making.Mentored engineers within and outside own team.
• High on EQ, humility, curiosity and self drive.

Responsibilities

We use a rubric / career ladder as a framework to help our engineers grow in their careers. Please refer to the SDE IV section in the rubric (https://docs.google.com/spreadsheets/d/1z_51E1mZ3qf0MBuAyfHjKE1HN6h_yghAx2WMaB1z-Ms/edit?usp=sharing">click to view) to understand our expectations on your role and responsibilities.

Your responsibilities include:

• Leading completion and delivery of multiple concurrent projects with clear deliverable timelines and milestones
• Providing key input and guidance in helping to solve our most difficult and challenging issues, and providing recommendations for preventing or mitigating the effects of the issues in the future
• Identifying inconsistencies caused by lack of best practices and patterns, and proactively collaborate with the team to gather input to define and rollout new best practices
• Mentoring other engineers on increasing their impact both within and outside of their team, including identifying opportunities for them to do so
• Participate in shaping longer term technical and architectural goals in consideration of product/company strategy, organizational growth, scalability, security, and other factors