Executive - Technical sales and service

Experience - 10-20  Yrs

Job Location - CommerZone, Yerwada, Pune

Work Mode - Work from Office

Shifts - General Shift

Work days - 5 days

Quantification - Graduation full time mandatory

Domain - Payment/Card/Banking/BFSI/ Retail Payments

Job Type - Full Time

Notice period - Immediate or 30 days

Interview Process -

1) Screening

2) Virtual L1 interview

3) Managerial Round Face to Face at Pune Office

4) HR Discussion

Job Description 

Job Summary:

The Production/L2 Application Support Manager will be responsible for managing the banking applications that supports our payment gateway systems in a production environment. You will oversee the deployment, monitoring, optimization, and maintenance of all application components. You will ensure that our systems run smoothly, meet business and regulatory requirements, and provide high availability for our customers.

Key Responsibilities:

• Manage and optimize the application for the payment gateway systems to ensure high availability, reliability, and scalability.
• Oversee the day-to-day operations of production environments, including managing cloud services (AWS), load balancing, database systems, and monitoring tools.
• Lead a team of application support engineers and administrators, providing technical guidance and support to ensure applications and infrastructure solutions are implemented efficiently and effectively.
• Collaborate with development, security, and product teams to ensure application support the needs of the business and complies with relevant regulations.
• Monitor application performance and system health using monitoring tools and ensure quick resolution of any performance bottlenecks or system failures.
• Develop and maintain capacity planning, monitoring, and backup strategies to ensure scalability and minimal downtime during peak transaction periods.
• Drive continuous improvement of processes and tools for efficient production/application management.
• Ensure robust security practices are in place across production systems, including compliance with industry standards
• Conduct incident response, root cause analysis, and post-mortem analysis to prevent recurring issues and improve system performance.
• Oversee regular patching, updates, and version control of production systems to minimize vulnerabilities.
• Develop and maintain application support documentation, including architecture diagrams, processes, and disaster recovery plans.
• Manage and execute on-call duties, ensuring timely resolution of application-related issues and ensuring proper support coverage.

Skills and Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 8+ years of experience managing L2 application support in high-availability, mission-critical environments, ideally within a payment gateway or fintech organization.
• Experience with working L2 production support base on Java programming.
• Experience with database systems (SQL, NoSQL) and database management, including high availability and disaster recovery strategies.
• Excellent communication and leadership skills, with the ability to collaborate effectively across teams and drive initiatives forward..
• Ability to work well under pressure and in high-stakes situations, ensuring uptime and service continuity.

About Company

Company is a fast-growing start-up with a world-class platform that simplifies network monetization. Our mission is to enable any company to launch services atop any network infrastructure with radical simplicity. Leveraging the power of our platform, Reach also operates a top-rated mobile service Reach Mobile in the U.S. that donates 10% of data plan costs to provide life changing connectivity to women and students in need. About the Role: It’s a global role responsible for managing the product throughout the product lifecycle from planning to execution in support of organizational strategy and objectives.

Responsibilities:

• Write detailed user stories and acceptance criteria, draft user flows, communicate project scope effectively, and manage products through development, QA, UA Testing, and launch • Ability to understand business and technical requirements & conceptualize end-toend solutions

• Ensure requirements are communicated effectively to the business, design, operations, CS and development teams.

• Manage agile product development process from a product management point of view

• Participate in scrum meetings, planning, reviews and retrospectives • Maintain and prioritize the product backlog and track feature releases with different stakeholders

• Work with QA and engineering teams to streamline system integration, test and improve product features

• Serve as an in-house expert for our products and become the go-to person for all functional issues

• Manage all aspects of in-life products, including customer feedback, requirements, and issues

• Have Strong OSS/BSS requirement gathering and solution experience (Telecom domain).

• Minimum 5-7 years of experience in Telecom products e.g CRM, SDP, Billing & Service provisioning. Skills and Qualifications:

• A Bachelor’s degree in Computer Science, Engineering or equivalent preferred 

Company and Founders
Egregore Labs (http://www.egregorelabs.com/" target="_blank">www.egregorelabs.com) is a financial software company founded in 2017 by Prashant Vijay (ISB, Tulane) & Hari Balaji (IIM Ahmedabad, IIT Madras) both of whom have spent over a decade each in Financial Services, with a majority of their experience at Goldman Sachs across New York, Hong Kong & Singapore in roles across Trading, Quant & Technology. More about the founders is available here and here

We operate at the intersection of Unstructured Data and Finance. We run multiple products, including Romulus (http://www.romulus.co/" target="_blank">www.romulus.co) and Robana (http://www.robana.ai/" target="_blank">www.robana.ai) - all our products work on the same underlying principles and set of technologies.

Ideal Background

• At least 2 years experience in back-end development in a fast-paced environment, working in Python
• Deep understanding of technologies used in web-deployed SaaS products, including Rest APIs
• Exposure to AWS, Azure, or other cloud providers
• Sound understanding of computer science principles
• Exposure to any of the following
  • Financial services
  • Natural Language Processing
  • Robotic Process Automation
  • Intelligent Document Processing
  • Document Management and Repositories

Opportunity
We will share our workload as a team and we expect you to work on a broad range of tasks. Here’s are some of the things you might have to do on any given day:

• Developing APIs and endpoints for deployments of our product
• Infrastructure Development such as building databases, creating and maintaining automated jobs
• Build out the back-end to deploy and scale our product
• Build POCs for client deployments
• Integrate our products with 3rd party products/tools/services
• Document your code, write test cases, etc.

Skills

• Hands-on experience with Python (2+ years)
• Sound understanding of Postgres and NoSQL databases such as MongoDB
• Deep familiarity with UNIX, major cloud platforms (AWS, Azure), DevOps
• Understanding of databases, and related tools, paradigms
• A computer science education would be great, but other engineering disciplines are ok as well

Desirables
We are looking for a person who has :

• Resourcefulness- - we're looking for versatile developers who are good at figuring out what they need to use, learn, build, re-purpose to get the job done quickly and efficiently.
• Ownership- - We like to be directive and not prescriptive in our management. We- d love for you to take ownership of what you work on, and tell us what to do, rather than the other way round.
• Work Ethic- - We've grown up on Wall Street. We work hard and have aggressive goals. We want our teammates to be focused, goal-oriented, and consistent high achievers.
• Execution Focus- - Our business is about getting things done and getting things done right. We want outcome-focused colleagues who can multi-task, and execute quickly and elegantly.

Interested?
We are an early-stage company. Working here is not for the faint-hearted. An intense and unstructured work environment, lots of excitement, and a group of motivated colleagues are what we bring to the table. We ask you to bring your undivided attention, strong worth ethic & resourcefulness. We are Delhi-based and work 6 days a week. Currently, due to the pandemic, we are operating remotely since Feb 2020.

• 2 – 5 years of experience selling a SaaS solution, ideally selling B2B Enterprise Solutions.
• A classic enterprise solution seller with hands-on experience in technology.
• A strong passion for overachieving enterprise sales numbers in a hunting profile.
• Having a sterling career so far already in achieving sales targets and wants to look at fast growth in a sales career and therefore being totally performance-driven.
• On-the-foot thinker and ability to build long-lasting professional relationships.
• You are interested in selling technology related to AI, SAAS solutions, and/or predictive analytics.
• Would be an Individual contributor but aiming to become a Sales Leader.
• Would already have working relationships across enterprise leaders in HR / IT / PMO teams
• Hunter - appetite for opening and closing new accounts.
• Track record of outstanding sales performance including exceeding quotas, winning sales awards, etc.
• Experience managing complex sales cycles.
• Driven, self-motivated, proactive, and excited about being at a start-up
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Partner with Customer Success to onboard the right customers and drive adoption/engagement in the first year.
• Strong executive presence.
• Experience selling to HR and TA leads would be an added advantage.
• Experience selling to the IT and ITES/BPO sector will be an added advantage.
• Experience selling HR tech solutions will be an added advantage

• Must have very strong concepts of Software development process
• Must have hands-on and training experience on Core Java 8, Advance Java, Java Script, HTML, CSS, Web Architecture, Database Storage, HTTP & Rest
• C# & C++ or any backend language like Python preferred
• 2 to 6 years of experience in imparting technical training/ mentoring
• Should be good in Operating systems GNU/Linux, Network fundamentals,
• Must have knowledge on MS office (Excel/ Word/ PowerPoint)
• Must have knowledge on NetBeans/ Eclipse or any other IDE.
• Should have knowledge on any of the Unit Testing tools.
• Self-Motivated and passionate about technology
• Excellent analytical and logical skills and team player                          
• Must have exceptional Communication Skills/ Presentation Skills
• Good Aptitude skills is preferred

Responsibilities:                                                                                             

• Should be able to explore students to the whole development environment.
• Ability to quickly learn any new technology and impart the same to other employees
• Ability to resolve all technical queries of students
• Should be able to explain multiple ways of writing a program and help students analyze the best way to write the same program
• Conduct training sessions and drive the placement driven quality in the training
• Must be able to work independently without the supervision of a senior person
• Participate in reviews/ meetings