Engineering manager, Plum

Job Title: Telecaller

Experience Required: 1 to 2 years

Location: Bhopal

Job Summary:

We are looking for an experienced Telecaller with excellent communication skills, proficiency in MS Excel & Word, and prior experience in telecalling. The candidate will be responsible for handling outbound/inbound calls, maintaining records, and ensuring customer satisfaction.

Key Responsibilities:

• Make outbound calls to potential and existing customers.
• Answer incoming calls and resolve customer queries.
• Provide accurate information about products/services.
• Maintain call records, customer details, and follow-up status in Excel/Word.
• Achieve daily/weekly/monthly call and conversion targets.
• Build and maintain good customer relationships.
• Work closely with the sales/support team for smooth operations.

Required Skills:

• Minimum 1 years of telecalling/inside sales experience.
• Strong verbal and written communication skills (English/Hindi/).
• Proficiency in MS Excel & MS Word.
• Ability to handle customer objections and provide solutions.
• Target-driven, confident, and self-motivated.

Qualifications:

• Graduate/12th Pass (with relevant experience).
• Prior experience in telecalling, customer service, or sales preferred

🧾 Job Description – Technical Writer

Position Title: Technical Writer

 Department: Business Solution Group

 Reports To: BSG Head

 Location: Onsite (Mumbai)

 Employment Type: Full-time

Role Summary

We are looking for a detail-oriented Technical Writer who will be responsible for creating, curating, and maintaining high-quality technical documentation for our products, APIs, integrations, and deployment guides. The ideal candidate will collaborate with engineering, product, QA, and customer support teams to translate complex technical concepts into user-friendly content for internal and external stakeholders.

Key Responsibilities

●    Create and maintain detailed technical documentation including:

○    API guides (Swagger/OpenAPI)

○    Product manuals

○    Integration documents

○    Deployment & configuration guides

○    Architecture diagrams and functional flows

●    Collaborate with engineering and product teams to understand features, flows, and business logic

●    Coordinate with SMEs (developers, QA, infra) to extract technical insights

●    Own version control of documents for each release or sprint

●    Maintain documentation repository (e.g., Confluence, GitHub, Notion)

●    Ensure all customer-facing documents are reviewed and approved before release

●    Translate engineering JIRA tickets and release notes into readable, structured release documentation

●    Align documentation structure with ISO/Infosec and compliance audit requirements

●    Proofread and review documents for grammar, formatting, and consistency

●    Create templates and documentation standards to be followed across teams

Required Skills & Qualifications

●    3–5 years of experience as a Technical Writer, preferably in software, fintech, or BFSI

●    Strong command of English language (grammar, structure, clarity)

●    Experience in creating API documentation (Swagger/OpenAPI/Postman)

●    Proficiency in documentation tools like MS Word, Confluence, Markdown, Google Docs, etc.

●    Basic understanding of software development life cycle (SDLC) and Agile

●    Ability to read/understand code snippets and translate technical details clearly

●    Ability to handle multiple priorities

●    Familiarity with versioning tools (Git), JIRA, and RESTful APIs

●    Bachelor’s degree in English, Technical Communication, Engineering, or related field

Nice to Have

●    Experience in documenting cloud-based SaaS systems

●    Exposure to fintech/banking APIs and workflows

●    Knowledge of JSON, YAML, and Postman collections

●    Working knowledge of video-based documentation or walkthroughs

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

Job Responsibilities:

● Conceptualizing, executing & managing branded campaigns across LBB formats on web, app & social media based on client briefs

ensuring high repeat rate

Should have worked on branded content / content marketing

● Ensuring a mix of client objectives & LBB tonality

● Social Media Marketing & execution for sales collaborations

● Client servicing: Being the SPOC for a partner brand, daily liaison, end to end life cycle management of the brand campaigns from

brief to deliverables

● Creating pitches, briefs, presentations, campaign plans, innovations & partners to maximize conversion

● Mapping daily progress of branded content & reporting the success of a campaign post closure

● Keeping up with client deadlines & incorporating feedback/changes

Job Functions / Responsibilities:

• Find technical resolutions on issues or queries related to unknown or new scenarios
• Meet cases resolution SLA"s
• Manage relationships with clients
• Work with cross-functional teams as and when required
• Keep up to date with all eCW products and their enhancements
• Maintain excellent customer satisfaction level
• Other duties as assigned

Requirements: 

• Proficient with relational databases (MySql, MsSql)
• Knowledge / Experience with Java or C++ (OOPs Concepts)
• Experience with Internet Protocols, HTTP / HTTPs
• Default ports for HTTP / FTP / MYSQL etc
• Experience with Web Application Server(s)
• Understanding of 3 -Tier / N-Tier Architecture
• Knowledge of SQL Server 
• Basic Knowledge of Network Concepts (VPN, Telnet, Ping, Protocols)

Other Skills / Abilities: 

• Telephone etiquette
• Fluency in English Communication.
• Ability to balance multiple priorities
• Strong analytical and problem-solving skills

• Strong grasp of computer science fundamentals and excellent problem-solving skills.
• Good understanding of software engineering practices, Data Structures & Algorithms.
• Solid programming skills in Java/Kotlin.
• Good communication skills.
• Strong sense of ownership and accountability.
• Experience in Reactive programming, Asynchronous programming and Unit Testing will be an added advantage.
• 4-7years of experience in product driven organization.