Engineering manager, Plum

1. Collaborate with the team to develop design concepts and visual solutions.

2. Work with our draping software to create virtual draping experiences for our customers.

3. Assist in creating textile patterns and designs for our products.

4. Assist in video editing and video-making tasks to produce engaging promotional content for our brand

5. Apply your knowledge of digital marketing and Instagram marketing to strategize and execute effective social media campaigns that drive brand awareness and engagement.

6. Embrace design thinking principles to solve complex creative challenges and contribute innovative ideas to our design process.

7 Utilize Canva to develop aesthetically pleasing and visually appealing graphics for our online platforms and marketing materials.

We are looking for a good JavaScript developer who is proficient with React.js. Your primary focus will be on developing user interface components and implementing them following well-known React.js workflows (such as Flux or Redux). You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.

Requirements

• 3+ years of experience in React JS and Redux
• Expert in React.j, ideally using TypeScript language extensions
• Good understanding of JavaScript Design Patterns
• Good experience writing front-end test cases
• Exposure in React Native is preferred.
• HTML5, CSS3 and Responsive web design are mandatory
• Exposure to Scrum methodology and XP technical practices such as unit testing, pair programming, test-driven development, continuous integration or continuous delivery
• Self-motivated, fast learner, detail-oriented, team player and a sense of humour

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions 
  
  

Role:  Customer Service Representative

Job type: Full time 

Role type: Operations / Call center

Location: Mumbai

Functional Area:   Need to attend and make Inbound and outbound calls and maintain the service quality.

About the role: 

We are looking for a Customer Service Representative, or CSR, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

You will be responsible for -  

• Manage incoming phone calls from the Company’s Customer Service number
• Generate sales leads if needed for equipment upsells and trade-ins
• Understand and document Customers’ needs in order to help them with a resolution for their call and enter the same in a CRM system
• Provide accurate, valid and complete information by using the right methods / tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers

Requirements –

• All candidates must be proficient with the English as the primary language of communication with Hindi as a second language
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity working with Customer Relationship Management (CRM) systems and practices
• Customer orientation and ability to adapt/respond to unscripted scenarios that may come up
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Qualification & Experience: 

• Any Graduate or Post Graduate or HSC
• 1 Year of Professional Experience.

Great to have’s: Must have skills or competencies.

• Strong written and verbal communication skills
• A basic understanding of mobile phones and computers (Apple)
• Being able to work in a fast-paced multidisciplinary environment as in a competitive landscape new data keeps flowing in rapidly and the world is constantly changing

What we offer you? 

• An open minded, collaborative culture of enthusiastic technologists.
• Getting to work with our clients and be part of the next level evolution.

About Andesoft Consulting: 

Andesoft is a boutique interactive services shop strategically combining business analytics and design. The primary domain expertise covers, Web architecture, CMS and CRM technologies
Market and business analytics to achieve better market segmentation and campaign management
Custom off-line and on-line interactive applications
The 3 major business verticals we specialize in are Health Care, Financial Services, and Public and Non-profit Sectors.

Company Profile: http://www.andesoftconsulting.com

Job Title: Media Relations & Communication Executive

Years of Experience: 2-3

Working Geographies: International

Job Summary:

We are seeking to hire a Media Relations & Communication Executive who will be

responsible for building and maintaining a relation with media houses for the brand. The

Media Relations & Communication Executive will be responsible for promoting and

protecting the brand’s reputation by developing and executing media relations

strategies and plans for brand building/innovation, media promotions, news

communications, and public affairs initiatives.

Job Responsibilities:

• Responds to requests for information from the media.

• Establishes and maintains cooperative relationships with construction industry

bloggers, publishers, news portals, and media houses.

• Writes press releases and prepares information for the media to promote viAct.

• Plans or directs the development of media programs to maintain favourable public

and stakeholder views of the organization’s agenda and accomplishments.

• Ensure press releases for new product launch.

• Analyses the organization’s objectives, promotional policies, and needs to build

media relations strategies that influence public opinion and promote products,

ideas, and services.

• Maintains the organization’s image and identity.

• Draft’s speeches and schedules interviews.

• Prepares and edits organizational materials, newsletters and other publications for

external audiences.

• Collaborates with managers to identify trends and evaluate advertising to determine

whether it is in sync with the organization’s media relation efforts.

Public Relations Qualifications / Skills:

• Superior written and verbal communication skills

• Knowledge of writing media publishable drafts

• Ability to make media pitches

Job Description:

•          The resource needs to have experience of working in Exalogic admin activities and Oracle products (Oracle Banking Platform, Exalogic & Weblogic).
•          Technical role where he/she has to work on day to day assigned tasks
•          Schedules and organizes work assignments and help out in managing client's demands to ensure their satisfaction.

 
Preferred Skills:

•          Few of the activities are listed below
•          Operational Support for 3 Exalogic Racks with
•          Exalogic Infrastructure  patching/upgrade  (Compute Node, ILOM, Control Stack, IB Switch, ZFS Storage)
•          140+ VM’s  spreading across DEV/QV/PROD/DR/IT to support along with WebLogic
•          OEM12c/13c is used to monitor Exalogic machines
•          Platinum support  patching 2 times per year
•          Exalogic ZFS storage management & advisory for optimization