Engineering Manager at Jio Haptik · Mumbai · 4 - 11 years · ₹25L - ₹35L / yr · Profitable · Posted 25 Sep 2025

What we want to accomplish and why we need you?
Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore.
What will you do every day?
Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.
- Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
- Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
- Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
- Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
- Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
- Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
- Drive continuous improvements in tools, processes, and automation to accelerate implementations.
- Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
- Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
- Support recruitment and team scaling as we grow our services and delivery footprint.
Ok, you're sold, but what are we looking for in the perfect candidate?
- Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
- Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
- Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
- Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
- Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
- Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
- Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
- 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.
Requirements*:
- B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
- Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
- Deep understanding of best practices in development and testing processes.
- Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
- Excellent written and verbal communication skills.
- Exceptional organizational skills and time management abilities.
- Prior experience of working with Python Programming language.
- Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.
* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume.
Tell me more about Haptik
- On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
- Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
- Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
- Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
- Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
- Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
- Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.
Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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Location: Bangalore
Department: Engineering
Reports to: SVP
Experience required: 6+ years
About Tracxn:
Tracxn (Tracxn.com) is a Bangalore-based product company providing a research and deal sourcing platform for Venture Capital, Private Equity, Corp Dev, and professionals working around the startup ecosystem.
We are a team of 600+ working professionals serving customers across the globe. Our clients include Funds like Andreessen Horowitz, Matrix Partners, GGV Capital, and Large Corporations such as Citi, Embraer & Ferrero.
Founders
- Neha Singh (ex-Sequoia, BCG | MBA - Stanford GSB)
- Abhishek Goyal (ex-Accel Partners, Amazon | BTech - IIT Kanpur)
About Technology Team:
Tracxn's Technology team is 60+ members strong and growing. The technology team is subdivided into multiple smaller teams, each owning one or more services/components of the technology platform. Ours is a young team of motivated engineers with a minimal management structure where almost everyone is actively involved in technical development and design activities. We have a team-centric culture where the ownership and responsibility of a feature or module lie with a team compared to an individual.
We value ownership, continuous learning, consistency, and discipline as a team.
Our Tech Stacks:
We work on an array of technologies, including but not limited to backend and frontend systems such as Java, Python, Spring Boot, Node.js, ReactJS, Next.js, Webpack, and Storybook; cloud and serverless platforms like AWS, etc; data and infrastructure technologies such as Elastic Stack (Elasticsearch), MongoDB, MySQL, Redis, Kafka, and Ansible; large-scale web crawling solutions; modern data pipelines and ETL workflows; and AI/ML-driven projects.
Job Overview:
We are looking for experienced software engineers with 6+ years of overall software development experience, including backend development and proven people-management skills. The ideal candidate will lead the engineering team(s), drive technical excellence, and ensure timely delivery of high-quality software solutions.
Job Responsibilities:
- Lead, mentor, and manage a team of software engineers
- Own technical planning, architecture discussions, and execution
- Collaborate with product managers and stakeholders
- Drive best practices in software development, testing, and deployment
- Conduct code reviews and ensure high engineering standards
- Manage delivery timelines, resource planning, and technical risks
- Support hiring, onboarding, and performance management of engineers
Job Requirements :
Professional Experience
- Proven experience leading or managing software engineering teams
- Track record of delivering complex, scalable software systems
- Experience driving technical initiatives and influencing architectural decisions
- Strong collaboration experience with product, design, and cross-functional teams.
Technical Leadership & Management
- Ability to mentor, coach, and grow engineers across different experience levels
- Experience conducting performance reviews and providing technical feedback
- Strong ownership of team delivery, timelines, and quality
- Experience balancing hands-on technical work with people management
Backend & System Architecture Expertise
- Strong proficiency in modern backend architectures, design patterns, and microservices architecture.
- Proficiency in at least one server-side programming language (e.g., Java, Python, etc.)
- Solid understanding of API design principles and implementation
- Hands-on experience with relational and non-relational databases and knowledge of data pipelines and data warehousing concepts.
Technical Competencies
- Strong system design and problem-solving skills
- Knowledge of caching strategies, performance optimization, and scalability
- Understanding of data modeling and query optimization
- Familiarity with search and indexing technologies
- Understanding of security best practices in backend systems
Culture:
- Work with performance-oriented teams driven by ownership and passion.
- Learn to design systems for high accuracy, efficiency, and scalability.
- No strict deadlines, focus on delivering quality work.
- Meritocracy-driven, candid culture. No politics.
- Very high visibility regarding which startups and markets are exciting globally.
Title - Sr Engineering Manager
Location –Remote
EGNYTE YOUR CAREER. SPARK YOUR PASSION.
Egnyte is a place where we spark opportunities for amazing people. We believe that every role has meaning, and every Egnyter should be respected. With 22,000+ customers worldwide and growing, you can make an impact by protecting their valuable data. When joining Egnyte, you’re not just landing a new career, you become part of a team of Egnyters that are doers, thinkers, and collaborators who embrace and live by our values:
- Invested Relationships
- Fiscal Prudence
- Candid Conversations
ABOUT EGNYTE
Egnyte is the secure multi-cloud platform for content security and governance that enables organizations to better protect and collaborate on their most valuable content. Established in 2008, Egnyte has democratized cloud content security for more than 22,000 organizations, helping customers improve data security, maintain compliance, prevent and detect ransomware threats, and boost employee productivity on any app, any cloud, anywhere. For more information, visit www.egnyte.com
The Monetization Infrastructure team is responsible for all the systems that power Egnyte’s back office: billing, customer intake, account lifecycle and many others. This highly crucial function combines strong business attachment with technical complexity due to Egnyte’s scale and strong pace of innovation.
WHAT YOU’LL DO:
- Lead the Monetization Infrastructure engineering group, reporting to the Platform Engineering VP.
- Be hands-on and lead from the front; provide technical inputs and direction to the group, acting as a check and balance on key technical decisions and helping shape technical direction. Participate and contribute to system designs and code reviews.
- Ensure high quality operation of the systems under your responsibility. Drive a culture of ownership and continuous operational improvement.
- Collaborate with key stakeholders, such as Finance, Product Management and other Engineering groups, to implement end-to-end use cases and support high quality of service.
- Champion fluent use of AI tools across the team and drive adoption of advanced AI-assisted software development lifecycle (SDLC) practices.
YOUR QUALIFICATIONS:
- Managed engineering teams of 15+ people in SaaS product companies, including experience leading managers.
- Hands-on: understand and be able to contribute to system designs. Past background as a staff engineer or architect with a track record of releasing widely adopted solutions.
- Past background in Python (mandatory) and Java (desirable).
- Understanding of cloud platforms (GCP, Azure or AWS) and infrastructure as code concepts is highly desirable.
- Experience in leading distributed teams.
- Fluent in applying AI tools across the engineering workflow, with a track record of driving advanced AI-driven SDLC adoption within a team.
BENEFITS:
- Competitive salaries
- Company equity depending on role and level
- Medical insurance and healthcare benefits for you and your family
- Fully paid premiums for life insurance
- Flexible hours and PTO
- Gym reimbursement
- Childcare reimbursement
- Group term life insurance
Equal Employment Opportunity
At Egnyte, we celebrate our unique differences and thrive on our diversity for our employees, our products, our customers, our investors, and our communities. Our global Egnyte Employee Communities (EECs) support representation and inclusion across our diverse workplace. Egnyters are encouraged to bring their whole selves to work and to appreciate the many differences that collectively make Egnyte a higher-performing company and a great place to be.
Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of hrategnyte.com. Egnyte will not allow any form of retaliation against employees who raise issues of equal employment opportunity. If employees feel they have been subjected to any such retaliation, they should contact hrategnyte.com. To ensure the workplace is free of artificial barriers, violation of this policy including any improper retaliatory conduct will lead to discipline, up to and including discharge. All employees must cooperate with all investigations conducted pursuant to this policy.
What will you need to be successful in this role?
- Own end-to-end engineering and delivery for an organisation of ~150–200 people across client-deployed and product-owned engagements.
- Build and develop the leadership layer of Delivery Managers, Software Development Architects, and Solution Architects.
- Own P&L across all engagements – revenue, margin, cost, SOW governance, and contract negotiation.
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- Drive engineering quality, technical standards, and engineer career development across the organisation.
- Establish the operating rhythm – weekly delivery review, monthly engineering review, quarterly client governance.
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- 18+ years of total experience spanning engineering and delivery, with 5+ years in senior leadership.
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Good to have:
- Experience running both client-deployed (staff augmentation, embedded teams) and product-owned delivery models in one organisation.
- Technical awareness across Angular, React, .NET, Java, Node.js, Python, AWS, Azure, GCP, Docker, and Kubernetes.
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- Hands-on familiarity with Jira Align, MS Project, or similar portfolio tooling.
- MBA or equivalent business qualification; relevant certifications a plus (PMP, PgMP, SAFe).
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- Engineering leadership and technical depth – credible with architects and senior engineers on architecture and trade-offs.
- Strong commercial acumen across P&L ownership, contract governance, and margin management.
- Excellent communication (written, verbal, presentation), persuasion, and negotiation skills at executive level.
- Proven ability to coach and develop delivery managers, architects, and senior engineers as a manager-of-managers.
- Sound judgement under pressure, balancing multiple priorities and stakeholders.
- A proactive, can-do and can-think approach to organisational change and problem-solving.
- Excellent academic record – B.E./B.Tech CS/IT with MBA or M.S.
Location: Remote - India
Roles & Responsibilities
We’re looking for an Engineering Manager who treats engineering management as a systems problem, not a career milestone.
You’ll lead engineers while staying close to the technical core—owning architecture, modeling decisions, and execution quality in a domain where correctness matters as much as velocity.
Technical & Product Ownership
- Build and evolve core platform features
- Design and ship APIs, services, and integrations that power billing automation, usage metering, invoicing, revenue recognition, and financial reporting.
- Model complex financial workflows
- Work deeply on pricing logic, proration, true-ups, multi-currency handling, approval workflows, and event-driven billing pipelines—where small decisions have long-term consequences.
- Make architectural trade-offs
- Balance “ship it now” against “live with it forever” while scaling systems that process high-volume usage data and real-time financial calculations.
- Stay technically fluent
- You won’t write code every day, but you’ll review PRs, catch subtle bugs, and guide design discussions with confidence.
Team Leadership & Management
- Lead and grow the engineering team
- Mentor and manage engineers across experience levels, setting clear expectations and raising the bar on ownership, execution, and quality.
- Create high-output systems
- Establish clear problem definitions, focused execution cycles, code reviews that actually catch issues, and enough slack for engineers to think—not just ship.
- Debug team dynamics like software
- Observe signals, form hypotheses, intervene deliberately, and measure outcomes—whether the issue is delivery, alignment, or collaboration.
- Build the team intentionally
- Design interviews that surface real problem-solving ability, not just pattern matching. At this stage, every hire shifts the average.
Cross-Functional Collaboration
- Work closely with Product, Finance, and Customer Success to translate real-world contract terms into correct, scalable systems
- Partner with stakeholders to solve ambiguous problems where requirements evolve and trade-offs are unavoidable
- Ensure systems remain accurate, auditable, and compliant as the product scales
Ideal Candidate
1Strong Engineering Manager / Lead Profiles
2Mandatory (Experience 1) – Must have minimum 8+ years of overall Software Engineering / Development experience with a strong IC foundation.
3Mandatory (Experience 2) – Must have 2+ years of formal Engineering Manager experience with direct people-management responsibility (informal Senior Engineer / Tech Lead experience managing a team does not count)
4Mandatory (Experience 3) – Must have directly managed 4–6+ engineers, including 1:1s, performance management, growth plans, promotions, mentoring, and team development.
5Mandatory (Experience 4) – Must own technical direction and delivery for an engineering team/pod, including architecture, system design, code/PR reviews, execution planning, and engineering quality.
6Mandatory (Experience 5) – Must have strong backend/software engineering experience with hands-on technical depth in building APIs, services, integrations, and scalable systems; specific language/framework can vary.
7Mandatory (Experience 6) – Must have experience owning production operations, including on-call, incident management, debugging, and postmortems for their area.
8Mandatory (Experience 7) – Must have experience driving cross-functional alignment with Product and Design and translating ambiguous business/product requirements into scalable technical solutions.
9Mandatory (Company) – Must be from a Product Company / Startup, particularly B2B SaaS, Fintech, Payments, or similar technology product environments. (Refer Target Company List)
10Mandatory (Role Fit) – Role is 80% people/team management and 20% technical/IC involvement;
11Preferred (Education) - Tier 1 engineering college
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About Us
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Why You’ll Love Working Here
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We’re hoping to meet someone who has both deep technical expertise and natural leadership instincts. You think holistically about systems, enjoy digging into tricky problems, and can guide both teammates and customers to success.
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Bonus Points If You
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Who You Are
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At Metron Security, we’re all about helping security teams work smarter. If you’re excited to take on big engineering challenges, mentor others, and drive technical vision in a growing company, we’d love to talk.






