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Engineering Manager
Engineering Manager

Engineering Manager at Jio Haptik · Mumbai · 4 - 11 years · ₹25L - ₹35L / yr · Profitable · Posted 25 Sep 2025

Jio Haptik's logo

Engineering Manager

Arjun Pillai's profile picture
Posted by Arjun Pillai
4 - 11 yrs
₹25L - ₹35L / yr
Mumbai
Skills
skill iconPython
API
Cloud Computing
Software Testing (QA)
Software Development
CI/CD

What we want to accomplish and why we need you? 

Jio Haptik is an AI leader having pioneered AI-powered innovation since 2013. Reliance Jio Digital Services acquired Haptik in April 2019. Haptik currently leads India’s AI market having become the first to process 15 billion+ two-way conversations across 10+ channels and in 135 languages. Haptik is also a Category Leader across platforms including Gartner, G2, Opus Research & more. Recently Haptik won the award for “Tech Startup of the Year” in the AI category at Entrepreneur India Awards 2023, and gold medal for “Best Chat & Conversational Bot” at Martequity Awards 2023. Haptik has a headcount of 200+ employees with offices in Mumbai, Delhi, and Bangalore. 


What will you do every day?


Our Implementation & Professional Services team plays a pivotal role in ensuring clients derive maximum value from our solutions. We are looking for an Engineering Manager to lead a delivery-focused team that bridges technology, client success, and execution excellence. You will ensure seamless solution implementation, timely project delivery, and a high-quality client experience.


  • Manage and lead a team of solution engineers, developers, and QA professionals working on client implementations and custom delivery projects.
  • Collaborate with project managers and client-facing teams to ensure smooth execution of implementation roadmaps.
  • Translate client requirements into scalable, maintainable technical solutions while ensuring alignment with Haptik’s platform architecture.
  • Own sprint planning, resource allocation, and delivery commitments across multiple concurrent client projects.
  • Establish and enforce delivery best practices across coding, testing, deployment, and documentation.
  • Act as the escalation point for technical challenges during delivery, unblocking teams and ensuring minimal disruption to project timelines.
  • Drive continuous improvements in tools, processes, and automation to accelerate implementations.
  • Coach and mentor engineers to develop their skills while keeping them aligned to client-centric delivery goals.
  • Partner closely with cross-functional teams (Product, Solutions, Customer Success, and Sales Engineering) to ensure successful hand-offs and long-term customer satisfaction.
  • Support recruitment and team scaling as we grow our services and delivery footprint.


Ok, you're sold, but what are we looking for in the perfect candidate? 


  • Strong technical foundation with the ability to guide teams on architecture, integrations, and scalable solution design.
  • Demonstrated experience managing agile delivery teams that have implemented enterprise-grade software solutions.
  • Experience in Professional Services, Client Implementations, or Delivery Engineering is highly preferred.
  • Proven ability to balance customer requirements, delivery commitments, and engineering best practices.
  • Strong exposure to technologies relevant to distributed systems: programming languages (Python preferred), APIs, cloud platforms, databases, CI/CD, containerization, queues, caches, Elasticsearch/SOLR, etc.
  • Excellent stakeholder management and communication skills — comfortable working with both internal teams and enterprise customers.
  • Ability to mentor, motivate, and inspire teams to deliver on ambitious goals while ensuring a culture of ownership and accountability.
  • 5–8 years of professional experience, including 2–4 years in leading delivery or implementation-focused engineering teams.

Requirements*:


  • B.E. / B.Tech. / MCA in Computer Science, Engineering or a related field is required.
  • Overall 5-8 years of professional experience. 2-4 years of hands-on experience in managing and leading agile teams delivering tech products.
  • Deep understanding of best practices in development and testing processes.
  • Good exposure to various technical and architectural concepts of building distributed systems - not limited to but including at least one programming language/framework, version control, CI/CD, queues, caches, SOLR/Elasticsearch, databases, containerization, cloud platforms.
  • Excellent written and verbal communication skills.
  • Exceptional organizational skills and time management abilities.
  • Prior experience of working with Python Programming language.
  • Background of being part of a high-paced development team having delivered client-facing products with hands-on involvement.


* Requirements is such a strong word. We don’t necessarily expect to find a candidate who has done everything listed, but you should be able to make a credible case that you’ve done most of it and are ready for the challenge of adding some new things to your resume. 


Tell me more about Haptik


  • On a roll: Announced major strategic partnership in April 2019 with Jio in a $100 million deal.
  • Great team: You will be working with great leaders who have been listed in Business World 40 Under 40, Forbes 30 Under 30 and MIT 35 Under 35 Innovators.
  • Great culture: The freedom to think and innovate is something that defines the culture of Haptik. Every person is approachable. While we are working hard, it is also important to take breaks to not get too worked up.
  • Huge market: Disrupting a massive, growing AI market. The global market is projected to attain a valuation of $9 billion by the end of 2024.
  • Emerging technology: We are moving to a Gen AI first world, and Haptik is one of the largest Generative AI first companies globally, based out of India.
  • Great customers: Some of the most notable brands in the world - Jio, Paytm, Adani, Paisabazaar, Puma & Whirlpool
  • Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.


Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

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About Jio Haptik

Founded :
2013
Type :
Product
Size :
100-500
Stage :
Profitable

About

N/A

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What You'll Own

Team & Culture

  • Build, hire, and develop a high-performing full-stack engineering team  including setting the bar for what "high-performing" means at SolarSquare
  • Create genuine career growth paths for engineers.
  • Maintain team health, retention, and motivation through periods of rapid change and ambiguity

Technical Strategy

  • Define and drive the architectural roadmap
  • Make and own technical bets: when to invest in platform, when to ship fast, when to pay down debt
  • Establish observability, reliability, and security standards before they become production fires

Delivery

  • Translate business goals into engineering priorities  and push back when the translation is wrong
  • Set clear goals, metrics, and delivery expectations; hold yourself and the team accountable to them
  • Manage trade-offs between short-term product velocity and long-term engineering health


Cross-Functional Influence

  • Partner with Product, Design, and Business stakeholders  and influence decisions upstream.
  • Communicate technical risk, cost, and complexity clearly to non-technical leadership

What We're Looking For

  • 7–10 years of engineering experience, with at least 3 years leading teams.
  • Strong understanding of distributed systems design: idempotency, retries, DLQs, circuit breakers, eventual consistency, you've had to debug these in production.
  • Proven experience with event-driven architecture and Kafka including schema design, consumer group management, and failure recovery patterns.
  • Comfort with relational (PostgreSQL) and NoSQL (MongoDB, Redis, ) databases  including query optimisation and schema design decisions at scale.
  • You've designed or operated systems handling meaningful traffic  ideally 10K+ RPS. significant daily transaction volumes, or consumer-scale user bases (1M+ users)
  • You understand what 99.99% uptime actually costs to maintain and you've made the infrastructure and on-call decisions to back it.
  • You've written or enforced SLOs, SLAs, and incident management processes.
  • You've done a postmortem that changed something real about how the team operates.
  • Hands-on experience with AWS, GCP, or Azure beyond just deploying services, cost optimisation, right-sizing, architecture decisions that meaningfully reduced spend
  • Working knowledge of containerisation (Docker) and orchestration (Kubernetes) enough to unblock your team.
  • CI/CD pipeline ownership  you've built or significantly improved a pipeline.
  • Experience with observability tooling: Prometheus, Grafana, Datadog, ELK, or equivalent  and more importantly, a philosophy about what to instrument and why
  • You've made the call between monolith and microservices  and you can defend it with context.
  • You've managed technical debt consciously: triaged it, prioritised it, and made the case to stakeholders for when to pay it down
  • You've navigated a hard conversation with a product or business stakeholder  and changed the outcome
  • Your engineers grow under you. You can point to people you've promoted, coached, or unblocked
  • You know how to build alignment across functions where incentives don't naturally align
  • You have clear examples of decisions you made under ambiguity  and you can articulate the trade-offs you weighed
  • You've identified a systemic problem and fixed it without being asked
  • You've built or rebuilt something that wasn't working  a team, a process, a system

Work Arrangement

Flexible work setup, including hybrid options. Monday to Friday. Learn more about us at https://www.solarsquare.in.



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100 network
100 network
Agency job
via TalentXO by tabbasum shaikh
Bengaluru (Bangalore)
14 - 15 yrs
₹70L - ₹90L / yr
Engineering Leadership
GenAI / LLMs
AI Agents
Platform Architecture
Document Intelligence
+3 more

About the role

You will be a pivotal member of the leadership team, responsible for driving the company's product and platform strategy while overseeing engineering excellence across AI, data, platform, DevOps and infrastructure. This is a mission-critical role for an engineering leader who is both strategic and hands-on, and who can build scalable technologies for global enterprise clients in a fast-paced innovation ecosystem.

Reports to: CEO · Location: Bengaluru, India — hybrid, 3 days a week in office

What you will do

Technology & product leadership

  • Define and drive the technology vision, architecture and long-term platform roadmap.
  • Oversee the architecture, design and delivery of highly scalable enterprise systems.
  • Ensure engineering excellence, velocity and reliability across the product lifecycle.

Engineering & platform management

  • Lead platform engineering, product technology, DevOps, infrastructure and Quality Engineering.
  • Build robust cloud-native systems using the Azure, AWS and GCP ecosystems.
  • Oversee operational effectiveness, including uptime, production reliability and cost optimisation.

Innovation & AI strategy

  • Spearhead Mission AI by developing scalable, production-grade AI/ML and GenAI capabilities.
  • Own the GenAI/LLM solutions architecture.
  • Core specialisation in AI agents and autonomous workflows, data extraction and intelligent automation.
  • Direct hands-on architectural oversight of large language models, applied AI and multi-layered deep learning products.
  • Extensive expertise in building intelligent document automation systems — similar in complexity to patent parsing, legal workflow automation and structured decision intelligence tools.

Technical leadership

  • A proven track record overseeing product architecture, tech strategy and cross-functional engineering execution across core full-stack and AI platforms.
  • Collaborate with executive leadership on business strategy, client requirements and product delivery.
  • Build, mentor and scale high-performing engineering teams with a growth mindset.
  • Establish a strong technology culture grounded in ownership, innovation and continuous learning.

What success looks like

  • Mission AI: build a world-class AI system leveraging GenAI, ML and enterprise-grade data engineering.
  • Hyper-scaling: architect and scale the platform to match global industry leaders in the IP space.
  • Culture building: develop a strong engineering organisation with high ownership, performance and innovation DNA.

Qualifications & experience

  • Preferably under 15 years of enterprise software engineering experience across B2B SaaS or technology-first companies; fewer is fine for an exceptional engineer.
  • A proven track record of taking early-stage AI/ML prototypes and scaling them into robust enterprise SaaS platforms featuring multi-agent orchestration, complex workflows and decision intelligence.
  • Experienced in building and mentoring agile, lean startup teams of full-stack and machine learning engineers from the ground up.
  • Proven leadership in defining and executing technology strategy and platform roadmaps.
  • Extensive cloud-native engineering experience with Azure, AWS and GCP.

Technical expertise

  • Strong full-stack engineering background (Java, Python, JavaScript frameworks).
  • Expertise with JS frameworks such as React, Angular and Node.js.
  • Experience building and scaling distributed systems and microservices.
  • Strong knowledge of databases (SQL, NoSQL), data modelling and unstructured data management.
  • Strong understanding of Agile methodologies and tools (Atlassian, Git, CI/CD pipelines).

Behavioural & leadership competencies

  • Product and delivery management expertise, end to end, including delivery and customer support.
  • Excellent communication, with the ability to influence executive stakeholders.
  • High technical proficiency combined with strong business acumen.
  • Strong analytical and decision-making skills.


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Metron Security Private Limited
Chanchal Kale
Posted by Chanchal Kale
Pune, Bengaluru (Bangalore)
7 - 12 yrs
₹10L - ₹20L / yr
skill iconPython
skill iconNodeJS (Node.js)
Integration
Team Management
MERN Stack
+6 more

About the company

Metron Security provides automation and integration services to leading Cyber Security companies. Our engineering team works on leading security platforms including - Splunk, IBM’s QRadar, ServiceNow, Crowdstrike, Cybereason, and other SIEM and SOAR platforms. 


Software Engineer is a challenging role within Cyber Security Engineering integration development. The role involves developing a product/service that achieves high-performance data exchange between two or more Cyber Security platforms. A Software Engineer is at the core of the evolution process and is responsible for the End-to-End delivery of the project, right from getting the requirements from customers to deploying the project for them on-prem or on the cloud, depending on the nature of the project. We follow the best practices of engineering and keep evolving. We are agile. 


Each integration needs reskilling yourself with the required technology for that project. If you are passionate about programming and believe in the best practices of software engineering, the following are the skills we are looking for: 

● Developer-centric culture - No bureaucracy or red tape. 

● Chance to work on 200+ security platforms. 

● Opportunity to engage with end-users (customers) and just a cog in the wheel.


About the role

We are looking for passionate developers with 4-7 years of experience in software development to join the Metron Security team as Software Engineers. 


Mandatory Skills 

  • 6+ years of experience in software engineering, with a proven track record of leading engineering teams and mentoring junior developers. 
  • Expertise in at least one or two Object-Oriented Programming language (Python, typescript, Java,Node.js,Angular, react.js C#, C++) . 
  • Good knowledge of Data Structure and its correct usage. 
  • Oversee code reviews, ensuring adherence to best practices and maintaining high code quality standards. 
  • Imbibe and maintain a strong customer delight attitude while designing and building products/services.


Other Requirements 

  • Open to learn any new software development skill if needed for the project.
  • Alignment and utilisation of the core enterprise technology stacks and integration capabilities throughout the transition states. 
  • Participate in planning, definition, and high-level design of the solution and exploration of solution alternatives. 
  • Define, explore, and support the implementation of enablers to evolve solution intent, working directly with Agile teams to implement them. 
  • Good knowledge of the implications of Cyber Security on production.
  • Experience in architecting & estimating deep technical custom solutions & integrations. 
  • Manage the customer to ensure we have a continuous flow of work from them so that the team has enough work for at least a month. 
  • Mentor and coach team members, providing technical guidance and fostering professional development. 


Added advantage: 

  • Experience in the Cyber Security domain.
  • Experience in developing software using web technologies. 
  • Experience in handling a project from start to end. 
  • Hands-on experience in an Agile Development project and in writing and estimating User Stories. 
  • Contribution to open source - Please share your link in the application/resume if any.


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NAM Info Pvt Ltd
Pune
8 - 12 yrs
₹5L - ₹23L / yr
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure

Job Title: DevOps Manager

Experience: 8+ Years

Location: Pune

Employment Type: Full-time


About the Role

We are looking for an experienced DevOps Manager with strong hands-on technical expertise and leadership capabilities to manage cloud infrastructure, automation, CI/CD, deployments, and platform reliability. The ideal candidate should have strong experience in Shell Scripting, cloud platforms, Kubernetes, Terraform, and production DevOps environments.


Key Responsibilities

• Lead and mentor the DevOps engineering team.

• Design, implement, and optimize CI/CD pipelines and deployment processes.

• Manage scalable and highly available cloud infrastructure across AWS / Azure / GCP.

• Drive Infrastructure as Code (IaC) using Terraform and configuration automation using Ansible.

• Manage Docker and Kubernetes based environments.

• Develop and maintain automation scripts using Shell/Bash Scripting and Python.

• Implement monitoring, logging, alerting, and observability.

• Handle production incidents, troubleshooting, root cause analysis, and preventive actions.

• Drive infrastructure security, performance, scalability, and cloud cost optimization.

• Collaborate with Development, QA, Security, Architecture, and Delivery teams.


Required Skills & Qualifications

• 8+ years of experience in DevOps, Cloud Engineering, Platform Engineering, or related roles.

• Strong hands-on experience in Shell / Bash Scripting.

• Experience with AWS / Azure / GCP cloud platforms.

• Strong knowledge of CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, or Azure DevOps.

• Hands-on experience with Docker, Kubernetes, and Helm.

• Strong experience with Terraform and Ansible.

• Experience with Linux administration, Git, networking, IAM, and cloud security.

• Experience with monitoring tools such as Prometheus, Grafana, ELK, or equivalent.

• Strong troubleshooting, communication, stakeholder management, and team leadership skills.


Preferred Skills (Nice to Have)

• Python scripting experience.

• Cloud / Kubernetes / Terraform certifications.

• Experience with SRE, observability, high-availability architecture, and cloud cost optimization.

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