Engineering Manager

Position Overview:

As the Operations Manager, you will play a crucial role in ensuring that disabled individuals receive the best possible care and support from our team of associates. You will be responsible for managing the day-to-day operations, client relations, associate recruitment, training, and overall quality of services provided.

Key Responsibilities:

Onboarding

·       Create a team of associates who will visit the customers and provide services as mentioned in the introduction note. Will be responsible for onboarding this team.

Quality Assurance:

·       Establish and oversee quality assurance programs to monitor and evaluate the performance of associates.

·       Conduct regular assessments, feedback sessions, and performance reviews to maintain high standards of care.

Scheduling and Coordination:

·       Manage the scheduling and coordination of associates to ensure that clients receive timely and appropriate support.

·       Collaborate closely with the scheduling team to accommodate individual client needs and preferences.

Compliance and Regulations:

·       Stay informed about industry regulations and ensure that all operations adhere to legal and ethical standards.

·       Implement and enforce compliance protocols and guidelines.

Budget Management:

·       Efficiently manage the operations budget, allocating resources for recruitment, training, and ongoing support while maintaining cost-effectiveness.

Emergency Response:

·       Lead the development of emergency response protocols and ensure that associates are well-prepared to handle unforeseen situations while caring for disabled clients.

Continuous Improvement:

·       Seek feedback from clients, associates, and their families to identify areas for enhancement and innovation in the services provided.

·       Drive continuous improvement initiatives to enhance client outcomes.

Client Relations:

·       Build and maintain strong relationships with clients and their families.

·       Ensure that individual client needs and preferences are understood and met by our associates.

Associate Recruitment and Training:

·       Lead the recruitment process for associates, identifying candidates with the skills and empathy required to support disabled clients effectively.

·       Develop and implement comprehensive training programs to equip associates with the knowledge and sensitivity needed to deliver exceptional care.

Qualifications:

·       Bachelor's degree in Healthcare Administration, Business Management, or a related field (Master's degree preferred).

·       Proven experience of 4 -6 years in healthcare management, disability services, or a related field.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Knowledge of industry regulations and compliance standards.

·       Ability to analyze data and make informed decisions.

·       Compassion, empathy, and a genuine commitment to improving the lives of disabled individuals.

We are seeking a dynamic and results-driven Business Development Specialist with experience in the digital marketing industry to help drive growth and expand our client base. The ideal candidate will have a deep understanding of digital marketing services, including SEO, PPC, content marketing, and social media, combined with a proven ability to generate leads, close deals, and build strong client relationships.

Key Responsibilities:

• Identify and pursue new business opportunities within the digital marketing industry.
• Develop and execute strategies to expand the company’s market presence and drive revenue growth.
• Build and maintain long-term relationships with clients and stakeholders.
• Conduct market research to identify emerging trends, client needs, and potential partnerships.
• Collaborate with internal teams (SEO, PPC, content, and social media) to ensure seamless integration of marketing solutions for clients.
• Prepare and deliver compelling sales presentations, proposals, and pitches tailored to client needs.
• Manage and track the sales pipeline, from lead generation to contract negotiation and closing.
• Meet or exceed sales and revenue targets by converting prospects into clients.
• Attend industry events, networking opportunities, and conferences to build brand presence and client relationships.

Qualifications:

• Proven experience in business development, sales, or account management within the digital marketing industry.
• Strong understanding of digital marketing services, including SEO, PPC, content marketing, social media, and web development.
• Excellent communication, negotiation, and presentation skills.
• Ability to work independently and manage multiple client relationships simultaneously.
• Strong analytical skills and the ability to understand client needs and translate them into effective marketing solutions.
• Proficiency with CRM software and digital marketing tools (e.g., HubSpot, Google Analytics, SEMrush) is a plus.
• Bachelor's degree in marketing, business, or a related field is preferred.

Why Join Us:

• Opportunity to work in a fast-paced, growing digital marketing agency.
• Collaborative team environment with opportunities for career growth and professional development.
• Competitive salary and performance-based incentives.

We are looking for a Content enthusiast to join our fast-growing EdTech brand. You will assist in creating, managing and improving content for various marketing channels. You will work on assets that create sales conversions, website, mobile app, direct user communications, and engagement campaigns and will analyze the performance of those assets in detail, crunch the numbers, and optimize them.

Our ideal candidate is a driven professional with demonstrable creative writing skills and also has a knack for data analysis. You should have the willingness to broaden your expertise and go the extra mile. As a content manager for a fast-paced EdTech brand, you should be tech-savvy, a critical thinker and problem-solver, and demonstrate a passion for growth and success.

Ultimately, you should be able to assist in overseeing all marketing content to ensure sales conversions, brand consistency, and a positive customer experience.

Responsibilities

• Work alongside copywriters, UI/UX designers, graphic designers, and team members from other departments to create and deliver assets
• Manage content distribution to online and offline channels 
• Proofread, edit and improve content created by copywriters and ensure brand consistency
• Develop a thorough understanding of conversion optimization and apply it across our brands, platforms, and channels
• Analyze performance data and find creative ways for optimization
• Ensure compliance (e.g. copyright and data protection)

Requirements

• Excellent writing skills 
• Good command on English and Hindi
• Good organizational and time-management skills
• Ability to multi-task and follow deadlines
• Willingness to learn skills outside of comfort zone
• Not afraid of challenges and hard work
• Reliable team player with a sense of ownership
• Attention to detail
• Willingness to grow in a fast-paced environment
• Ability to take initiative
• Hands-on experience with MS Office, particularly Excel

Impeccable English, good communication skills, a humble and cooperative attitude, and lots of hard work are the other expectations of the firm.

We are a hardcore, fast-growth-focused environment and a place where only dedicated, stable, dependable individuals who are willing to immerse themselves completely in this cause can thrive.

This is a full-time work-from-office role based out of Gurgaon.

If you're extremely driven to succeed and grow and willing to go the distance, please apply.

You’ll be our: Interaction Design Manager

You’ll be based at: IBC Knowledge Park, Bengaluru

You’ll be aligned with: Customer Experience Lead

You’ll be the member of: Customer Experience Team

What you’ll do :

As a design leader, you will be working with Product managers, Experience managers and Engineering teams to define strategies and lead the creation of great unparalleled customer experiences

You will be owning & driving the quality of Customer and Business-facing interfaces designed across customer journeys

You will be designing how designers design. Dream, explore, create, and nurture other designers’ skills and processes, identifying areas for improvement through collaborating across functions at company

Involve yourself in increasing the effectiveness of the entire team by helping to define and adapt design processes that elevate the productivity and well-being of the Interaction Design Team

Manage communication and documentation within the interaction design team, partner with other functions, external contacts, and contribute to a company-wide understanding of the role of design

Introduce new ideas, new processes, and new tools to best support an efficient process, creative work, and consistently high-quality execution

Facilitate project scheduling, establish deadlines, ensure the team is aware of key milestones, lead team meetings, and coordinate creative/design reviews throughout the entire product lifecycle

Here’s what we are looking for:

6-9 years in Interaction Design, with an emphasis on digital product design

Experienced in managing design team and comes with a deep understanding of design methodology and the creative process

Experienced in collaboration and building relationships - interfacing with Research, Product, Marketing, and Engineering teams

Experienced in scoping, managing, and facilitating design sprints and workshops with large interdisciplinary teams

Must be driven by outcomes and committed to continuous learning

Experience in working with rapid-growth companies or startups is an added advantage

What you'll bring :

Degree in design from Tier 1 Design schools would be preferred but is not a mandate

6-9 years of relevant experience

Who we look for

• Strong technical expertise and building ability 
• Ability to envisage how your technical knowledge could be applied outside of academia - with a focus on impact/disruption
• Ability to explain and articulate complex ideas, simply
• Ability to digest difficult questions/information

• Subject Matter Expert (SME) will have the complete market level expertise and proficiency as required to create, develop and teach contents in the given subject area.
• Experience 0 to 5 yrs teaching Chemistry, Physics and Mathematics
• Educational qualification: Masters(M.Sc, M.Phil, P.hd) in Chemistry, Physics and Mathematics
• SME for NEET and JEE competitive exams should possess equivalent field experience in teaching student segments of the market space or students in the relevant institutions.
• The primary requirement from the SME will be the creation of highly relevant teacher Lesson planners, teaching modules as expected in the project architecture which is content in-line with the learning material of Raptor entrance expert.
• The SME should gain enough knowledge about the product developed through the induction program and should be prepared for workflow within the first 3 days of joining.
• Proficiency of the theoretical knowledge and equivalent application knowledge is a prerequisite to developing contents for the given assignment. The SME should be posses and be increasingly willing to upgrade one’s knowledge on a regular basis.
• The SME should thoroughly research the curriculum framework, market expectation, syllabus and other essential criteria for the assignment taken.
• The SME will stick on to the time schedules regularly to avoid any delay to the project completed within the stipulated project delivery time and will be solely responsible for the completion of any work given in the subject area within the scope of the given assignment.
• The work files should be appropriately organized in the allocated work system as they will be subjected to frequent auditing.
• The SME will have a parallel discussion and can take guidance from the Project Head and the academic expert team Lead (TL) to build contents analogous to the learning material and ensure organized content delivery.