Engineer Architect

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

Position Title: Admission Counselor

Job Location: Jodhpur.

Experience: min 3 years of experience in the educational field only

*Only Female candidates are required for this position*

Job Summary:

As an Admission Counselor, you will be responsible for recruiting, advising, and admitting prospective students to the institution. You will serve as a liaison between the institution and potential students, guiding them through the admissions process and providing information about academic programs, campus life, financial aid, and other relevant topics. Your goal will be to attract a diverse and qualified pool of female applicants and ensure a seamless transition from application to enrollment.

Key Responsibilities:

• Represent the institution at high schools, college fairs, and community events to promote programs and opportunities.:
• Provide personalized guidance to prospective students, addressing their questions and concerns about academic programs, admissions requirements, and campus resources.
• Assist students in identifying their academic and career goals and how they align with the institution's offerings.
• Cultivate positive relationships with high school counsellors, community organizations, and other stakeholders to promote the institution and foster partnerships.
• Maintain contact with admitted students to facilitate their transition to enrollment and address any concerns they may have.
• Maintain accurate records of recruitment activities, applicant interactions, and admissions decisions using the institution's CRM or admissions software.

Qualifications:

• Bachelor's degree in education, counselling, marketing, or a related field (Master's degree preferred).
• Previous experience in admissions, recruitment, or counselling, preferably in a higher education setting.
• Strong communication and interpersonal skills, with the ability to engage and connect with diverse audiences.
• Knowledge of admissions processes, financial aid options, and higher education trends.

Additional Requirements:

• Willingness to travel occasionally and work flexible hours, including evenings and weekends, to accommodate recruitment events and deadlines.
• Ability to work independently and as part of a team in a fast-paced environment.
• Empathy, patience, and a genuine desire to help students achieve their educational goals.

• Reviews design specifications to understand the scope, requirements, and function of the software product.
• Preparation of test data and execution of test cases (including functional, system, regression, performance, API and database layer etc.)
• Identifies appropriate processes, parameters, functions, and data to test and validate; parameters may include general function, the validity of results, accuracy, reliability, and compliance with industry standards.
• Lead and participate in test case reviews with Business, Developers, other team members
• Estimate, prioritize, plan and coordinate testing activities
• Ensure that user expectations are met during the testing process
• Design, develop and execute automation scripts using open source tools
• When a product does not perform within specifications, reporting defects to programmers while identifying and recommending solutions, improvements, and updates.
• Identifies, logs, and recreates error codes, bugs, and defects.
• Draft quality assurance policies and procedures
• Investigate production issues
• Conducts testing to ensure products perform according to product requirements and within established guidelines.

Summary:

Smart Joules is looking for a Chief Technology Officer (CTO) to drive the evolution of our technology platform (DeJoule) to make continuous energy optimization simple and profitable at scale. DeJoule is designed on the latest IOT and web technologies to continuously identify and correct for hidden inefficiencies in dynamic energy systems such as air conditioning and compressed air. It 1) collects data in real time from buildings and factories, 2) analyses real time and historical data using heuristic and machine learning algorithms to find hidden energy inefficiencies and optimum set points, and 3) continuously adjusts (controls) set points of various equipment installed in buildings and factories to minimize energy use. We are looking to build new capabilities in data-driven intelligence, user delight, universal compatibility and continuous optimization through full automation.

You will engage deeply with Smart Joules’ leadership and management team and customers to connect our software and its capabilities to our mission. The technology we build together will save 30% or more of the energy consumed in India’s most prominent buildings and factories that stand today and are yet to be built, and will displace the largest multi-nationals as the highest selling automation product in the Indian and other developing markets.

If you are passionate about stopping climate change, a believer in collaborative and multi-disciplinary innovation, capable of building and leading young and passionate technology teams, an expert in IoT and ready to commit yourself wholeheartedly to build the company that will manage the largest number of Joules in India by 2025, we’d like to meet you.

Overall Responsibilities:

• Build DeJoule into a product that can outcompete any other globally on automatic and continuous performance optimization at scale, user engagement and cost.
• Recruit, motivate, train and lead India’s #1 energy tech team.
• Strengthen the company culture around innovation and excellence so that DeJoule consistently remains ahead of the pack.
• Develop the company’s image as a global leader in the digital energy transition.

The Right Candidate:

• Is ready and hungry to work on the defining project of their professional career.
• Is able to cite specific experiences from their personal life and professional career where they have demonstrate that they have the ability to make tough decisions, to fight and win.
• Has 7+ years of experience building IOT & cloud technology platforms with mastery in System Design and Architecture, Database Administration, Data Structuring and Algorithms, Javascript frameworks (Angular.js, Node.js), AWS managed services (SNS,SQS, IoT core, Dynamo DB, Lambdas, Kinesis and others), Python and related technologies.
• Is humble and collaborative, with a deep-seated ambition to have a significant impact at a global scale.
• Has worked in a start-up or in start-up-like conditions with volatility, uncertainty, complexity and ambiguity.

About Smart Joules:

Smart Joules is India’s leading energy efficiency company on a mission to stop climate change by making continuous energy optimization simple and profitable at scalable for buildings and factories. We have pioneered the servitization model in the energy efficiency space in India and established leadership position in the healthcare industry with long-term projects in almost all states. Our clients are saving up to 70% in energy costs and have modernized their facilities with industry-leading technologies without making any up-front investments.

Led by an MIT/Berkeley Alumnus, an award-winning engineer from the Indian Navy, and a financial wizard, our team of 100+ professionals has a comprehensive set of capabilities spanning project development, design, financing, execution, cutting-edge IOT technologies, analytics and operations. We have won national and international awards, including recognition as a “Champion of Change” by the Prime Minister’s Office.

Our financial supporters include Asian Development Bank, Sangam Ventures, Max Ventures & Industries, Raintree Family Office, Echoing Green, Harvard University, TATA Trusts, David & Lucile Packard Foundation, TATA Cleantech Capital, Yes Bank, World Bank, SIDBI and some of India’s most prominent business families.

We like to work hard and play hard. Inspired by MIT’s motto “Mens et Manus”, we believe in using our minds and hands to develop and utilize technology for practical application. If you are curious to learn more about us, visit our LinkedIn page and the links we have posted.

Responsibilities and Duties

1.Create, categorize and refine keyword lists to create a comprehensive campaign that drives qualified visitors to our site

1. Perform management of PPC accounts on Google AdWords, Yahoo, Bing, and other search platforms for a variety of clients.
2. Assist in the maintenance and monitoring of keyword bids, budget caps, and other important account metrics.
3. Create online banner adverts and oversee pay per click (PPC) ad management
4. Track and analyze website traffic flow and provide regular internal reports
5. Manage and maintain updates for keyword lists.
6. Provide recommendations and execute strategies for keyword opportunities, campaign structuring, targeting,

 display network, and other facets of paid search in accordance with client goals.

1. Familiarity with Google Adwords reporting interface

Job Requirements:

• Experience in Search Engine Optimizations (SEO) Search Engine Marketing (SEM) and Paid Search (PPC).
• Proficiency in MS Office
• Experience working with AdWords and Bing Ads
• AdWords certification required
• Ads 360 experience (previously Double-click Search)
• BS/BA degree preferred
• Agency experience preferred
• High proficiency with Google Analytics, Bing Analytics, and other website analytics software