Engagement Manager / Delivery Manager at NeoGenCode Technologies Pvt Ltd · Hyderabad · 7 - 12 years · ₹18L - ₹34L / yr · Raised funding · Posted 22 Sep 2026

Job Title : Engagement Manager / Delivery Manager
Experience : 7 to 12 Years
Location : Hyderabad
Work Mode : Hybrid – 3 Days Office
Open Positions : 2
Shift : EST – 09:30 PM to 06:30 AM IST
Joining : Immediate Joiners Preferred
Job Summary :
We are looking for an experienced Engagement Manager / Delivery Manager to own end-to-end delivery of client engagements and serve as the primary point of contact for clients and stakeholders. The role requires strong experience in offshore delivery, client management, Agile project management, cross-functional team leadership, and stakeholder management.
The ideal candidate should have a strong consulting mindset, excellent communication skills, and the ability to manage multiple priorities while ensuring timely, high-quality delivery.
Key Responsibilities :
- Own end-to-end delivery of client engagements from planning through successful execution and closure.
- Define and manage project scope, timelines, milestones, resources, quality, risks, and dependencies.
- Act as the primary client-facing point of contact, ensuring effective communication and relationship management.
- Lead and coordinate cross-functional offshore teams working across different time zones.
- Drive Agile/Scrum ceremonies, including sprint planning, daily stand-ups, retrospectives, reviews, and release planning.
- Track project progress, delivery metrics, milestones, and provide regular status reporting to clients and leadership.
- Manage stakeholder expectations, escalations, scope changes, and change requests.
- Identify client/business needs and proactively recommend solutions, improvements, and delivery strategies.
- Identify and mitigate project risks, issues, dependencies, and delivery challenges.
- Drive continuous process improvement and delivery excellence across engagements.
- Collaborate with business, product, technology, QA, and other functional teams to ensure successful project outcomes.
- Ensure adherence to delivery standards, governance processes, and quality expectations.
Mandatory Skills :
- 7+ years of experience in Engagement Management / Delivery Management / Program Management
- Strong offshore delivery & client management
- Excellent stakeholder management & communication
- Cross-functional team leadership across time zones
- Strong Agile / Scrum, project & risk management
- Consulting / problem-solving mindset
- Willingness to work EST hours (9:30 PM–6:30 AM IST).
Good to Have :
- Experience in the Insurance domain.
- Experience delivering No-Code / Low-Code projects.
- PMP, CSM, SAFe, or other relevant project / agile certifications.
- Experience managing enterprise clients and large-scale transformation / digital initiatives.
Candidate Profile :
- Strong client-facing and relationship management skills.
- Proven ability to lead distributed/offshore teams.
- Excellent verbal and written communication skills.
- Strong ownership of delivery, timelines, quality, and outcomes.
- Ability to work effectively with senior stakeholders and handle escalations.
- Strong analytical, problem-solving, and decision-making abilities.
- Comfortable working in a night / EST shift environment.

About NeoGenCode Technologies Pvt Ltd
About
Welcome to Neogencode Technologies, an IT services and consulting firm that provides innovative solutions to help businesses achieve their goals. Our team of experienced professionals is committed to providing tailored services to meet the specific needs of each client. Our comprehensive range of services includes software development, web design and development, mobile app development, cloud computing, cybersecurity, digital marketing, and skilled resource acquisition. We specialize in helping our clients find the right skilled resources to meet their unique business needs. At Neogencode Technologies, we prioritize communication and collaboration with our clients, striving to understand their unique challenges and provide customized solutions that exceed their expectations. We value long-term partnerships with our clients and are committed to delivering exceptional service at every stage of the engagement. Whether you are a small business looking to improve your processes or a large enterprise seeking to stay ahead of the competition, Neogencode Technologies has the expertise and experience to help you succeed. Contact us today to learn more about how we can support your business growth and provide skilled resources to meet your business needs.
Candid answers by the company
IT & Engineering Talent Staffing
- Provides full-time and contract-based hiring, delivering handpicked, pre‑screened developers across tech stacks—ranging from web, mobile, AI/ML, Web3/blockchain.
- Maintains a bench o vetted candidates, offering fast delivery of interview-ready profiles—often within 24 hours.
- Offers payroll management, handling compliance, tax, attendance, and documentation for both contractors and full-time employees.
2. End-to-End Project Delivery
- Delivers full-stack development solutions: web, mobile, cloud, AI/ML, Blockchain/Web3.
- Manages entire project lifecycle—requirements gathering, design (UI/UX), development, deployment, and ongoing support .
3. Additional Offerings
- Expands into cybersecurity consulting, digital marketing, and cloud platform services (like AWS, GCP, Azure) .
- Provides strategic IT consulting to align technology solutions with business objectives
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Supercharge Your Career as a Technical Project Manager at Technoidentity!
At Technoidentity, we're a Data & AI product engineering company with over 15 years of expertise in building durable digital products, intelligent enterprise solutions, and scalable Data & AI platforms. As we continue expanding globally, it's the perfect time to join our team of tech innovators and make a lasting impact.
What’s in it for You?
We are looking for a seasoned, techno-functional Project Manager who can own end-to-end delivery for multiple projects while building and growing a high-performing team of 15–18 people. This is a hands-on project management role that blends three dimensions: delivery excellence (on-time, first-time-right, within scope and cost), customer partnership (building trusted relationships and delivering measurable business impact), and people leadership (developing, upskilling, and growing your team).
The ideal candidate is equally comfortable in a technical design discussion, a customer QBR, and a career conversation with a team member.
What Will You Be Doing?
Key Responsibilities
1. Delivery Execution & Ownership
- Own end-to-end delivery of projects/releases — on-time, first-time-right, and within the agreed cost, timeline, and scope.
- Drive project and release planning, including work breakdown, estimation, resource planning, dependency mapping, and risk-adjusted scheduling.
- Track and manage scope changes with disciplined change control; balance customer asks against commercial and timeline commitments.
- Proactively identify delivery risks and drive mitigation before they become escalations.
2. Quality & Continuous Improvement
- Define, track, and report quality metrics (defect density, leakage, first-time-right rate, SLA adherence, velocity/predictability).
- Institutionalize first-time-right practices: reviews, definition of done, test coverage, and release readiness gates.
- Drive continuous improvement through retrospectives, root-cause analysis, and measurable corrective actions carried into subsequent releases.
3. Customer & Stakeholder Management
- Build and deepen relationships with customer stakeholders at working and leadership levels; act as a trusted delivery partner, not just a status reporter.
- Own the cadence of customer communication — Weekly Status Reports (WSR), Monthly Business Reviews (MBR), and Quarterly Business Reviews (QBR) — with crisp, data-backed narratives on progress, risks, and value delivered.
- Build deep business and domain knowledge of the customer and the projects under the client portfolio; use that context to anticipate needs, shape solutions, and identify growth opportunities.
- Manage expectations transparently — communicate early on risks, trade-offs, and course corrections.
4. Governance, Reporting & Delivery Standards
- Ensure adherence to organizational delivery standards, processes, and governance frameworks across all projects.
- Maintain rigorous delivery hygiene: minutes of meetings, action-item tracking to closure, and up-to-date RAID logs (Risks, Assumptions, Issues, Dependencies).
- Provide accurate and timely internal reporting — project health, margins, utilization, staffing, and escalations — to delivery leadership.
- Work in synergy with support functions (HR, Talent Acquisition, Finance, IT, Operations) for staffing, invoicing, compliance, and enablement needs.
5. People Leadership & Development
- Manage, mentor, and grow a team of 15–18 engineers and leads — spanning goal setting, regular 1:1s, performance management, and career development conversations.
- Build individual upskill plans aligned to project needs and career aspirations; track progress and create stretch opportunities.
- Develop a leadership pipeline by identifying and grooming leads and anchors within the team.
- Foster a culture of customer-first, ownership, accountability, and continuous learning; manage performance issues early, fairly, and constructively.
- Drive team engagement, retention, and recognition.
6. Techno-Functional Contribution
- Participate credibly in solution and architecture discussions; challenge estimates and technical approaches where needed.
- Translate business requirements into technical direction for the team, and technical constraints into business language for the customer.
- Stay current with engineering practices (Agile/Scrum, DevOps, CI/CD, cloud, and AI-assisted development) and drive their adoption where they improve delivery outcomes.
Requirements
What Makes You the Perfect Fit?
- 8–10 years of overall experience in IT services, with at least 3–4 years managing delivery and teams of 12+ members.
- Strong techno-functional profile: an engineering background with hands-on technical experience earlier in the career, now combined with delivery and domain depth.
- Proven track record of on-time, within-budget delivery across multiple releases or projects.
- Demonstrated experience running customer governance cadences (WSR/MBR/QBR) and managing senior client stakeholders.
- Solid command of estimation techniques, release planning, quality metrics, and delivery governance artifacts (RAID logs, MoM, action trackers, status dashboards).
- Experience with Agile/Scrum and hybrid delivery models; working knowledge of tools such as Jira, Azure DevOps, or equivalent.
- Strong people-management credentials: performance management, upskilling, career development, and conflict resolution.
- Excellent written and verbal communication — able to produce crisp executive-level reporting and lead difficult conversations with confidence and empathy.
Good to Have
- PMP, PRINCE2, CSM/PSM certification.
- Exposure to AI-assisted delivery practices and productivity tooling.
- Domain exposure (e.g., energy/utilities, real estate, or public sector).
- Experience contributing to presales, account growth, or delivery excellence initiatives.
Education
- Bachelor's degree in Engineering / Computer Science or equivalent; MBA or equivalent management qualification is a plus.
Manage engineering projects from requirements gathering and planning through development, testing, release, and closure. Create project plans, timelines, milestones, dependencies, and delivery schedules. Coordinate with Engineering Managers, Tech Leads, Software Engineers, QA, Product Managers, and other stakeholders. Track project progress, identify delays and dependencies, and drive corrective actions. Facilitate sprint planning, daily stand-ups, sprint reviews, retrospectives, and other project ceremonies where required. Maintain project trackers, RAID logs, action items, and status reports. Identify and proactively manage project risks, technical dependencies, resource constraints, and delivery issues. Communicate project status, risks, dependencies, and key decisions to leadership and stakeholders. Coordinate releases and ensure development, QA, deployment, and business teams are aligned. Manage scope changes and assess their impact on timelines, resources, and deliverables. Ensure engineering deliverables meet agreed requirements, timelines, and quality standards. Work with technical teams to understand project dependencies and translate them into actionable project plans. Help resolve cross-team blockers and facilitate effective communication between technical and business teams. Monitor resource allocation and work with engineering leadership to address capacity constraints. Drive continuous improvement in project delivery processes and engineering collaboration.
Mactores is the agent-native AWS modernization firm. We ship modernization to production in weeks — data platforms migrated, applications refactored, AI agents running against real data. Our delivery is built on the agent platform built by our team, and executed by forward-deployed engineers who own outcomes end-to-end. Fixed-date commitments. Real production systems. Retired legacy.
We are an AWS Premier Tier Services Partner with the AWS Agentic AI Specialization, seven AWS Consulting Competencies (including Migration and Modernization, Data and Analytics, Machine Learning, and AI Services), and seventeen AWS Service Validations. Our named production customers include Synaptics, Flipboard, Poshmark, Tilia, KlearTrust, and Safaricom.
Most modernization work doesn't ship. Ours does. That's the job.
Mactores is looking for a Project Manager who will own the delivery, which means scope, timelines, budget, and the team's sprint execution — not just facilitation. The ideal candidate will run the daily, sprint, and client cadences for distributed engineering teams across India and three US timezones, translate fluently between engineering and business stakeholders, and push back on scope creep with data.
We are looking for a PM who gets things done — the person who personally removes blockers, drives escalations to closure, and makes sure no risk reaches the client as a surprise.
Note: This role is not for you.
- If your default is to forward messages between the client and engineering.
- Your role has primarily been reporting/coordination without delivery or ownership.
- You have only facilitated agile ceremonies without driving delivery outcomes.
- Sprint ownership and execution were largely driven by a Business Analyst or Product Owner in your previous roles.
What you will do
- Build the project plan in Smartsheet from the Solutions Architect's scope of work — real dependencies, a defensible critical path, and sprint boundaries overlaid on the timeline.
- Track scope, hours, and budget in real time. Flag burn-rate risk early and push back on scope creep with numbers, not gut feel.
- Maintain a live risk register. Identify risks before they become issues, surface the right ones to the client at the right time, and drive mitigation actively.
- Maintain a live RAID log (Risks, Assumptions, Issues, Dependencies) along with an action tracker to ensure clear ownership, accountability, and timely closure.
- Run crisp daily stand-ups, sprint planning, and sprint retrospectives that produce decisions, not discussions.
- Remove sprint blockers personally. Chase the client-side data dependency, escalate the stuck cloud permission, redirect pulled resources — do not let "waiting on" sit in a log for days.
- Handle sprint-level risks in real time: reprioritize, descope, swap stories, or escalate before commitments slip.
- Keep trackers honest. Action items have owners and dates; delays are visible and followed up on time.
- Translate technical progress into business language for the customer, and business priorities into clear, estimable requirements for engineers.
- Facilitate internal and external architecture reviews across India and three US time zones; document decisions and circulate them the same day.
- Produce weekly customer status updates that a senior business leader can absorb in 90 seconds — RAG colors backed by evidence, not sentiment.
- Own customer escalations end-to-end and drive them to resolution. Communicate status, risks, and decisions needed — proactively, not reactively.
- Onboard engineers on customer systems, scope, process, deliverables, and documentation standards.
- Create kick-off presentations, project charters, and tracking mechanisms in collaboration with the customer.
- Maintain meeting notes, recorded calls, and a clean project documentation library.
- Review and approve timesheets and leaves; keep capacity planning and team calendar management accurate.
- Negotiate scope changes with data. Produce formal change requests with impact analysis — hours, timeline, trade-offs, options — before anyone commits the team to additional work.
- Drive sprint predictability using velocity planning and burndown tracking; ensure commitments are realistic and consistently met.
- Conduct backlog refinement sessions in collaboration with Principal Consultants or Technical Leads to ensure stories are clear, prioritized, and estimable.
What are we looking for
- 3+ years of delivery experience on cloud engineering or data engineering projects.
- 3+ years as a Project Manager working with customers in US timezones.
- Hands-on fluency with Smartsheet, Jira / Confluence, and Clockify — you can stand up the tooling on day one.
- Excellent written and spoken communication, facilitation, negotiation, and coaching skills; able to hold your ground with a skeptical client engineering director and coach a junior engineer in the same afternoon.
- Strong prioritization and problem-solving instincts. You make trade-offs explicit rather than quietly absorbing them.
- A demonstrable track record of driving outcomes — not just reporting on them.
- Demonstrated experience managing at least one fixed-bid project end-to-end, including scope change negotiation with clients.
- Strong understanding of Agile delivery metrics such as velocity, burndown, and sprint predictability, and the ability to use them to drive execution.
- Comfortable operating in ambiguous, fast-changing environments where requirements evolve, and expected to bring structure proactively.
You will be preferred if you posses
- Experience managing Data Lake projects on AWS.
- Professional Scrum Master™ (PSM) certification.
- Managing Jira Projects certification.
- Smartsheet certification.
What will you need to be successful in this role?
- Own end-to-end engineering and delivery for an organisation of ~150–200 people across client-deployed and product-owned engagements.
- Build and develop the leadership layer of Delivery Managers, Software Development Architects, and Solution Architects.
- Own P&L across all engagements – revenue, margin, cost, SOW governance, and contract negotiation.
- Own senior client relationships and lead governance forums (QBRs, steering committees) for top accounts.
- Drive engineering quality, technical standards, and engineer career development across the organisation.
- Establish the operating rhythm – weekly delivery review, monthly engineering review, quarterly client governance.
- Support pre-sales through estimates, proposals, and client pitches, and identify growth opportunities within accounts.
- 18+ years of total experience spanning engineering and delivery, with 5+ years in senior leadership.
- Proven track record running an organisation of 100+ engineers with direct P&L responsibility.
Good to have:
- Experience running both client-deployed (staff augmentation, embedded teams) and product-owned delivery models in one organisation.
- Technical awareness across Angular, React, .NET, Java, Node.js, Python, AWS, Azure, GCP, Docker, and Kubernetes.
- Exposure to AI-enabled delivery (RAG, agentic systems, MCP, A2A).
- Hands-on familiarity with Jira Align, MS Project, or similar portfolio tooling.
- MBA or equivalent business qualification; relevant certifications a plus (PMP, PgMP, SAFe).
Competencies:
- Engineering leadership and technical depth – credible with architects and senior engineers on architecture and trade-offs.
- Strong commercial acumen across P&L ownership, contract governance, and margin management.
- Excellent communication (written, verbal, presentation), persuasion, and negotiation skills at executive level.
- Proven ability to coach and develop delivery managers, architects, and senior engineers as a manager-of-managers.
- Sound judgement under pressure, balancing multiple priorities and stakeholders.
- A proactive, can-do and can-think approach to organisational change and problem-solving.
- Excellent academic record – B.E./B.Tech CS/IT with MBA or M.S.
Location: Remote - India
Job Summary
Project Manager is responsible for planning, executing, monitoring, and successfully delivering technology projects within agreed scope, timeline, budget, and quality standards. The role requires close coordination with business stakeholders, technical teams and senior management to ensure projects achieve their intended business outcomes.
Key Responsibilities
- Define project scope, objectives, deliverables, timelines, and success criteria.
- Develop and maintain detailed project plans, schedules, budgets, and resource requirements.
- Lead cross-functional teams including developers, infrastructure, QA, and business analysts.
- Coordinate release planning, sprint goals, release timelines, dependencies, and deployment activities.
- Manage project scope, risks, issues, dependencies, and change requests.
- Track project progress and provide regular status reports to stakeholders and management.
- Identify potential risks and implement appropriate mitigation and contingency plans.
- Coordinate requirements gathering and ensure alignment between business and technical teams.
- Facilitate project meetings, reviews and steering committee meetings.
- Ensure projects follow organizational IT governance, security, compliance, and quality standards.
- Coordinate testing, deployment, implementation, and transition to operational teams.
- Manage stakeholder expectations and resolve conflicts or escalated issues.
- Manage testing, deployment, documentation, and project closure.
- Conduct project closure activities and evaluate project performance and outcomes.
Required Qualifications
- Minimum 8 years of experience in IT project management or a related technology role.
- Proven experience managing end-to-end IT projects.
- Strong understanding of project management methodologies such as Agile, Scrum, Waterfall, or hybrid methodologies.
- Experience with project management tools such as Jira, Azure DevOps, Microsoft Project, Smartsheet, or similar platforms.
- Strong knowledge of software development lifecycle (SDLC), IT infrastructure, cloud technologies, or enterprise applications, depending on the project portfolio.
- Strong communication, leadership, organizational, and problem-solving skills.
Key Skills
- Project planning and execution
- Stakeholder management
- Risk and issue management
- Budget and resource management
- Agile/Scrum methodology
- Change management
- Team leadership
- Negotiation and conflict resolution
- Reporting and documentation
- Strategic thinking and problem solving
Require Experience : Minimum 8 years
Location : Indore -Onsite
Interview mode : Virtual
Role Purpose
The Program Manager is responsible for governing and coordinating multiple customer implementations and support engagements, ensuring successful delivery of IAN products and solutions across customers, teams, and delivery streams.
The role provides portfolio-level oversight across implementation, configuration, integration, quality assurance, data validation, cloud deployment, and support functions while driving delivery excellence, customer satisfaction, operational scalability, and successful business outcomes. The Program Manager works closely with Technical Project Managers, Implementation Architects, Delivery Leads, Product Teams, and Customer Stakeholders to ensure delivery commitments are met.
Key Responsibilities
- Govern and oversee multiple customer implementations and support engagements.
- Manage program-level planning, resource allocation, capacity management, and delivery forecasting.
- Ensure successful delivery of customer commitments, implementation milestones, support obligations, and business outcomes.
- Monitor overall program health, risks, dependencies, budgets, and delivery performance across customers.
- Partner with Technical Project Managers to ensure successful execution of customer implementation projects.
- Work closely with Implementation Architects, Lead Business Analysts, Lead Configurators, Lead Integration, Lead QA, AI & Data Validation Specialists, and Support Delivery Leads to align delivery activities.
- Oversee implementation and adoption of workflow automation solutions leveraging technologies such as n8n, Camunda, Apache Camel, and related orchestration platforms.
- Coordinate environment readiness, deployment planning, release activities, production cutovers, and support transitions.
- Act as the primary escalation point for delivery, support, resource, and customer management issues.
- Drive customer governance meetings, steering committee reviews, executive reporting, and stakeholder communications.
- Track and report implementation progress, delivery performance, resource utilization, risks, and customer satisfaction metrics.
- Ensure smooth transition from implementation to production support and operational ownership.
- Support implementation planning, prioritization, staffing, and delivery optimization initiatives.
- Drive continuous improvement initiatives across delivery, implementation, support, and operational processes.
- Collaborate with Product, Engineering, and Leadership teams to align customer needs with platform capabilities and product roadmap priorities.
Required Skills & Experience
- Bachelor's degree in computer science, Engineering, Information Systems, Business, or related field.
- 18–21 years of experience in technical program management, delivery management, implementation management, or professional services leadership.
- Strong experience in the Property & Casualty (P&C) Insurance domain; Knowledge of Commercial Lines and Specialty Insurance, considered an advantage.
- Experience managing multiple concurrent enterprise software implementations and customer engagements.
- Strong understanding of enterprise software implementation and delivery lifecycles.
- Good understanding of workflow automation platforms, configurable enterprise applications, and implementation-driven delivery models.
- Good understanding of BPMN-based workflow automation, business process orchestration platforms such as Camunda, Flowable, Appian or similar technologies.
- Understanding enterprise integrations, APIs, data migration, and cloud-based solution deployments.
- Understanding of cloud hosting models, environment management, deployment planning, and release coordination across Azure environments.
- Ability to manage delivery dependencies across workflows, integrations, business rules, forms, cloud environments, data validation, and customer onboarding activities.
- Experience managing cross-functional delivery teams comprising Architects, Business Analysts, Configurators, Developers, QA, Data Validation, and Support teams.
- Strong understanding of Agile delivery, release management, customer onboarding, and support transition processes.
- Experience managing customer escalations, delivery risks, budgets, and program dependencies.
- Strong understanding of resource planning, capacity management, utilization tracking, and delivery forecasting.
- Excellent stakeholder management, executive communication, leadership, and decision-making skills.
- Proven experience working with insurance carriers and clients across North America or Europe.
Desired Skills
- Experience with intelligent automation, document processing, AI-enabled solutions, or workflow-driven platforms.
- Experience working with SaaS platforms, InsurTech solutions, or enterprise workflow automation products.
PMP, PgMP, SAFe, PRINCE2, or equivalent program management certification
Project Manager – Capital Markets
Chella Software are a global software provider of fintech solutions for central banks, exchanges, central counter parties, and financial market intermediaries. They meet the software needs of customers in India, the Middle East, Africa, Singapore, and the USA.
Key Responsibilities:
1. Project Planning & Documentation
2. Risk & Dependency Management
3. Stakeholder & Client Communication
4. Review & Governance Cadence
5. Reporting & Visibility
6. Coordination & Collaboration
7. Client Relationship Management
We are looking for a detail-oriented Project Planning professional to manage project timelines, documentation, and stakeholder coordination. The role involves maintaining and updating project planning templates including milestones, deliverables, risk logs, and dependency trackers. You will be responsible for driving regular review cadences (weekly/fortnightly), stakeholder meetings, and ensuring clear communication with clients including MOMs, scope changes, and escalations. The candidate will identify bottlenecks, manage internal and external dependencies, and ensure smooth cross-functional coordination. Additionally, the role requires maintaining visibility across projects, managing escalation matrices, and supporting timeline renegotiations when required. Strong organizational skills, communication, and proficiency in Excel and PPT are essential.
Interview process
1st round Virtual
2nd round Face to Face
Skills:
Required Skills & Qualifications
- M.B.A or equivalent in sales and marketing with a B.E / B.Tech in Computer Science, Information Systems, Electrical, Electronics or a related field.
- 5+ years of experience in a IT Project management
- Ability to understand and explain technical concepts to technical and non-technical stakeholders.
- Basic knowledge of databases, APIs, and enterprise systems integration.
- Strong communication and presentation skills.
- An analytical mindset with attention to detail and problem-solving skills.
- Familiarity with capital markets concepts such as trade lifecycle, securities
- settlement, depositories, custodians, and regulations will be an advantage.

What You’ll Do:
In the Platform (30–40% of your time)
- Review cloud and data architectures to identify gaps and risks.
- Lead technical triage on P1 incidents — be comfortable on bridge calls and know the right questions to ask.
- Stay hands-on with automation, scripting, and platform operations; you're not above writing the runbook yourself.
- Conduct FinOps reviews including cost anomaly analysis, licence audits, and resource right-sizing, bringing a technical and commercial lens.
- Stress-test transition readiness and define the gates before services move into BAU.
Running the Service (60% of your time)
- Own SLA performance and the RAID log across multiple client engagements.
- Lead sprint retrospectives and daily stand-ups with a strong understanding of Agile ways of working.
- Create executive service review packs that are crisp, data-driven, and actionable.
- Manage the Run / Change / Project boundary and protect BAU capacity from scope creep.
- Mentor and performance-manage a team of engineers, with a strong understanding of technical quality and delivery.
- Navigate commercial structures including fixed retainers, capacity tokens, and NTE caps.
With Clients
- Build trusted relationships with CXO and VP-level stakeholders through technical credibility.
- De-escalate challenging situations with empathy, clarity, and precision.
- Run effective Executive Business Reviews (EBRs) that build client confidence and demonstrate tangible value.
What We’re Looking For
You came up through the technical side — cloud engineering, data engineering, platform, or DevOps — and over time started solving problems beyond purely technical challenges. You now want a role that explicitly combines technical depth, service delivery, operations, and client leadership.
Specifically:
- 8+ years of experience working in cloud and data environments, with meaningful experience in managed services or operational delivery.
- Hands-on expertise in at least one major platform: Azure, AWS, GCP, Snowflake, or Databricks.
- Ability to read infrastructure and diagnose issues at the code/configuration level, not just through dashboards.
- Experience managing complex client relationships, including difficult or escalated conversations.
- Practical working knowledge of ITIL (Incident, Problem, Change) and Agile methodologies.
- Commercial exposure to SOW management, scope negotiation, and capacity planning.
- Strong operational judgment developed through handling critical incidents and making decisions with incomplete information.
- Strong communication, stakeholder management, and team leadership skills.
You don't need to have had "Service Delivery Manager" in your previous title. If your background is in senior data, cloud, platform, or DevOps engineering and you've also handled operations, governance, service delivery, and client-facing responsibilities, we'd like to hear from you.
What You’ll Get
- Opportunity to work across industries, clients, and technologies.
- Exposure to global businesses and complex technology environments.
- Access to technical IP, frameworks, playbooks, and accelerators.
- Exposure to a broad ecosystem of technologies.
- Mentorship and support from experienced senior consultants and technical leaders.
- Strong learning and development support, including certifications, training, hackathons, and mentoring.
- Transparent career progression and structured performance reviews.
- Opportunities to strengthen public speaking, consulting, and leadership skills.
- Comprehensive health insurance.
- Recognition, rewards, and long-term incentives.
- A collaborative environment with regular team and social activities.
Interview Process
The interview process consists of four stages:
- Technical Online Screening – Baseline assessment of problem-solving and technical capabilities.
- Introductory & Cultural Assessment – Discussion around experience, career goals, and alignment.
- Technical Assessment – Detailed evaluation of technical competency by the technical panel.
- Final Round – Final assessment covering technical depth, leadership, and overall fit.
ROLE SUMMARY:
In this role, you will be responsible for supporting people, technical processes, and engineering execution to ensure projects are delivered as per scope, budget, and timelines.
This role includes developing detailed project plans and comprehensive technical documentation, managing project Engineers and their availability, measuring engineering performance, tracking progress, and communicating project status to clients and internal stakeholders. You will work directly with Solutions Architects, Tech Leads, and Engineering teams to evaluate technical trade-offs, drive system design feasibility, and unblock engineering bottlenecks.
You will be a reliable and crucial team member who can anticipate client needs and translate complex technical requirements into actionable project milestones.
As a Technical Project Manager, you will be the point of contact for all stakeholders from initiation to closure and will be responsible for leading the technical delivery team to achieve project objectives. You will work towards balancing technical constraints, technical debt, and Engineer availability on the project. You will report project status to client and internal stakeholders, escalate technical and operational issues as needed, and perform risk management to identify and mitigate architectural and delivery risks while maintaining strong advocacy within your spheres of influence.
QUALIFICATIONS:
Technical Project Manager with 7+ years experience: Including minimum 3 years of IT (Mobile/Web) project management experience and a prior background as a Software Engineer, Tech Lead, or Developer.
Strong expertise in Agile methodologies (Scrum/Kanban).
Must have handled end-to-end SDLC projects as a Technical Project Manager or Scrum Master.
WHAT WILL YOU NEED TO BE SUCCESSFUL IN THIS ROLE?
Handle a portfolio of technical projects and clients in parallel and across geographies.
Develop an execution plan for projects, release schedules, CI/CD milestones, and team allocation.
Partner with technical leads to review high-level system designs, break down complex requirements into epics and user stories, and challenge technical estimates effectively.
Maintain strong relationships with product delivery, engineering leads, sales teams, clients, and account managers.
Expertise in project estimation, planning, tracking, scope control, technical risk and issues management, as well as engineering status reporting.
GOOD TO HAVE:
Hands-on or architecture exposure to.NET/Java/AWS/Azure or microservices architectures.
PMP / PMI-ACP / CSM (Certified ScrumMaster) certification.
Jira/Confluence project management tools expertise, Git workflows, and strong working knowledge of Microsoft Office.
COMPETENCIES:
Strong commitment to professional client service and engineering excellence.
Excellent communication (written, verbal, and presentation), persuasive, and negotiating skills—with the ability to bridge technical and non-technical stakeholders.
Encourage, motivate, and mentor team members on agile practices and technical ownership.
Proactive can-do and technical problem-solving approach to the job.
Regards
About the Role
We are looking for a highly organized and proactive Program Manager to act as the central operational hub for our team at Innovxcare. As we build next-generation AI solutions for radiology, you will lead sprint execution for our Software and AI engineering teams while maintaining tight alignment with our Product Management and Commercial teams to deliver critical releases on schedule.
Location & Work Model
- Location: Whitefield, Bangalore.
- Work Arrangement: Hybrid (4 days on-site, 1 day work-from-home per week).
Key Responsibilities
- Facilitate Agile Ceremonies: Lead all core sprint meetings, including daily standups, sprint planning, retrospectives, and end-of-sprint demos.
- Manage Tech Execution: Oversee daily workflows and task progress for the Software and AI engineering teams to keep deliverables moving smoothly.
- Drive Cross-Functional Alignment: Coordinate continuously with Product and Commercial teams to ensure shared clarity on product timelines and release dates.
- Identify & Mitigate Risks: Proactively flag execution bottlenecks, technical blockers, and potential delays, facilitating immediate solutions.
- Own Team Reporting: Serve as the single source of truth for timelines by maintaining regular progress reports and visibility for the whole company.
What We Are Looking For
- Proven experience in technical program or project management, ideally within a fast-paced startup or healthcare technology environment.
- Strong hands-on experience running Scrum/Agile ceremonies (standups, retros, demos).
- Solid understanding of software development lifecycles (SDLC) and an ability to grasp AI development workflows.
- Exceptional communication skills, capable of bridging technical engineering discussions with commercial and product strategies.
- Proficiency with modern team management and ticketing tools (Jira)
Compensation
- Salary Range: ₹10,00,000 to ₹20,00,000 per annum, commensurate with experience.





