Ecommerce Manager

Job Summary

We are looking for an experienced L2/L3 Support Analyst / Engineer to provide advanced technical support, troubleshoot complex application and cloud issues, perform root-cause analysis, and ensure platform stability across modern digital, data, AI, and Microsoft Azure environments. The role requires strong problem-management capabilities, ownership of critical incidents, effective escalation handling, and collaboration with development and infrastructure teams.

Key Responsibilities

• Provide L2/L3 technical support for business-critical applications and platforms.
• Perform advanced troubleshooting, incident diagnosis, root-cause analysis, and resolution of complex technical issues.
• Manage and resolve P1/P2 incidents, service disruptions, and recurring production issues within agreed SLAs.
• Perform problem management, identify recurring issues, and implement permanent corrective actions.
• Support and troubleshoot Sitecore XM Cloud / Experience Edge, Next.js, Vercel, React Native, and Dynamics 365 CE/Dataverse environments.
• Troubleshoot APIs, Azure API Management, Azure Integration Services, and related integration issues.
• Provide support for Microsoft Fabric, Power BI, Azure AI, and Azure-based data services.
• Monitor and troubleshoot applications hosted on Azure Kubernetes Service (AKS) and Azure App Service.
• Use Azure Monitor, Application Insights, Log Analytics, and Microsoft Sentinel for monitoring, diagnostics, alert analysis, and security-related troubleshooting..
• Prepare and maintain RCA, problem records, knowledge articles, troubleshooting guides, and operational documentation.
• Support knowledge transfer and mentor L1/L2 support teams on complex technical issues.
• Ensure application availability, reliability, performance, and overall platform stability.

Preferred Profile

• 6–8 years of experience in application production support / L2-L3 support / cloud application support.
• Hands-on experience supporting complex Azure-based digital applications and integrations.
• Experience working with enterprise ITIL processes, including Incident, Problem, Change, and Knowledge Management.
• Strong communication skills with the ability to interact with technical and business stakeholders.

Company Description

Appiness Interactive Pvt. Ltd. is a Bangalore-based product development and UX firm that

specializes in digital services for startups to fortune-500s. We work closely with our clients to

create a comprehensive soul for their brand in the online world, engaged through multiple

platforms of digital media. Our team is young, passionate, and aggressive, not afraid to think

out of the box or tread the un-trodden path in order to deliver the best results for our clients.

We pride ourselves on Practical Creativity where the idea is only as good as the returns it

fetches for our clients.

About the Role

You will own the reliability of the distributed data systems, the streaming runtime and

processing engines that move hundreds of billions of rows per day for top-tier enterprises. This

is an SRE role for our big data stack: Kafka, Spark, Flink, Ray, Redis, and data warehouses, all

running on Kubernetes.

This is not a cloud-provisioning role. We are looking for someone who has lived inside stateful,

high-throughput systems in production who has chased down a broker outage, a checkpoint

stall, a crashlooping cache, and a sink that silently stopped writing, and who fixes the

architecture rather than the symptom. If keeping a large, busy data platform alive and fast is the

kind of problem you find satisfying, you will have a lot of fun working with us. This is a unique

opportunity to shape the foundation of a product that is defining the next wave of intelligent,

context-aware data movement.

Responsibilities

● Streaming & Data Plane Reliability: Own the health of our Kafka-based runtime

(managed via Strimzi on Kubernetes) - broker health, topic lifecycle and count

management, partition and throughput tuning, certificate/secret rotation, and version

upgrades - at a scale of hundreds of thousands of topics and hundreds of billions of rows

per day.

● Distributed Processing Engines: Operate and tune distributed system workloads in

production in collaboration with backend teams, resource allocation, autoscaling,

checkpointing, backpressure, and failure recovery for both batch and streaming jobs.

● Stateful Services: Run Redis clusters and other stateful systems reliably - failover,

persistence, liveness/readiness tuning, and capacity planning under heavy and bursty

load.

● Kubernetes & Operators: Take end-to-end ownership of Amazon EKS, Google GKE and

the operators (Strimzi and others) running our stateful data workloads - cluster lifecycle,

scaling, version upgrades, and resource governance.

● Observability: Build deep, data-aware monitoring - consumer lag, throughput, partition

skew, job latency, error rates - not just host and CPU metrics. Make the data plane's

behavior legible before it breaks.

● Incident Management: Lead root-cause analysis for distributed-systems failures (broker

outages, crashloops, sink decommissions, control-plane race conditions) and drive

durable fixes. Mitigate fast, but design out the recurrence.

● Infrastructure as Code & Automation: Provision and manage cloud infrastructure with

Terraform; build operational runbooks and automation, including for air-gapped/private

enterprise installs (pre-staged images, operator-facing procedures).

● Collaboration: Partner with platform, runtime, and connector engineering - and with

SREs and support - to ship and scale new data-movement features reliably in a

large-scale Linux environment.

Qualifications

● Experience: 6+ years in infrastructure, SRE, or DevOps, with significant time spent

operating production distributed data systems (not just application/cloud infra).

● Kafka: Deep, hands-on operational experience running Kafka at scale in production -

ideally on Kubernetes via Strimzi - including upgrades, topic/partition management,

performance tuning, and TLS/secret rotation.

● Distributed Processing (Strong Plus): Production experience operating one or more of

Spark, Flink, or Ray - resource tuning, checkpointing, failure recovery.

● Stateful Systems (Must Have): Production experience with Redis (clustering, persistence,

failover) and a solid understanding of operating stateful workloads on Kubernetes

(StatefulSets, PVCs, probes, operators).

● Data Warehouses: Familiarity operating against Snowflake, BigQuery, or similar, and an

understanding of JDBC connectivity and sink reliability.

● Kubernetes & EKS: Strong hands-on EKS cluster creation, scaling, version upgrades, and

operator management.

● Infrastructure as Code: Advanced proficiency with Terraform.

● Programming: Proficiency in Python (or similar) for automation and tooling. Comfort

reading and debugging JVM-based systems is a strong plus.

● Reliability Mindset: Demonstrated ownership of incident management, RCA, capacity

planning, and performance tuning for high-throughput systems.

● CI/CD: Solid understanding of CI/CD methodology (Jenkins, GitHub Actions, or GitLab CI)

for containerized and non-containerized apps. Supporting, not the core of the role.

● Nice to Have: Configuration management (Ansible preferred); broader AWS services

(IAM, VPC, EC2, S3, Lambda); AWS CloudFormation.

● Soft Skills: Excellent communication and organizational skills; ability to coordinate

effectively within a team and with customers.

Why This Might Be Worth It

● You own the hard part. The stateful, distributed systems that move billions of rows are

the platform's most demanding reliability problems - and they'd be yours.

● Impact at scale from day one. Your work keeps mission-critical data flowing for

companies like DoorDash and LinkedIn.

● The AI wave is real for us. We're not bolting AI onto a legacy product. Intelligent

connectors, context-aware data movement, and agentic workflows are the core of what

we're building next - on top of the runtime you'd run. ○ Small team, big problems. Direct

access to the CTO, real influence over product direction, and the autonomy to make

significant technical bets. ○ Recognized platform, startup energy. Enterprise validation

with the speed and ownership of an early-stage company.

Work Mode: 5 days in office

Notice: Max 30 days

*1 final round will be in-person

Responsibilities

●      Own and champion the development process of our web-based applications, including: SDLC, coding standards, code reviews, check-ins and builds, issue tracking, bug triages, incident management. and testing.

●      Build and maintain a high-performing software development team including hiring, training, and onboarding.

●      Identify opportunities to eliminate non-value add activities to enable our developers to do what they love best—developing! No pointless meetings, no unnecessary interruptions, no random changes of course, no new problems from on high dumped in their lap each month.

●      Identify growth opportunities for team members to continue to learn and develop in a supportive environment.

●      Provide an engaging and challenging landscape for career growth.

●      Provide leadership, mentorship, and motivation to the engineering team to sustain high levels of productivity and morale.

●      Collaborate with Product Management on product requirements.

●      Champion and advocate for the engineering team to the rest of the organization.

●      Create a positive culture of fairness, quality, and accountability while challenging the status quo and bringing new ideas to light.

●      Participate as a member of company’s Engineering Leadership team to build a high performing organization across multiple locations.

Requirements

●      12+ years of software development experience, 2+ years of development leadership experience.

●      Demonstrated technical leadership and people management skills.

●      Experience with agile development processes.

●      Hands-on experience in driving/leading technical efforts in cloud-based applications.

●      Proven track record of driving quality within a team, with a commitment to automated testing.

●      Strong communication skills with the ability to effectively influence product at different levels of abstraction and communicate to both technical and non-technical audiences.

●      Excellent coding skills to provide guidance and craftsmanship for our engineers

●      Technical acumen to provide solid judgment in situations so you can provide the optimal short term decisions without sacrificing long term technology goals

●      Demonstrated critical analysis skills to provide continuous improvement of technology, process, and productivity

Technical Experience

We are looking for someone who has experience working in environments that utilize some of the following technologies:

●      AWS & Azure

●      Typescript

●      Node.js

●      React.js

●      Material UI

●      Jira

●      GitHub

●      CI/CD

●      SQL (MySQL, PostgreSQL, SQL Server)

●      MongoDB

• Expertise Area – CMS is must
• Preference – Prior SBIC working experience

Responsibilities:

● Promote and sell our products to new and existing customers through effective sales techniques, presentations, and demonstrations.

● Build and maintain strong relationships with clients, understanding their business requirements, and providing solutions to meet their needs.

● Achieve sales targets and objectives by proactively prospecting and closing sales deals.

● Collaborate with the other GTM teams to develop and implement sales strategies, including pricing, discounts, and promotions, to drive revenue growth.

● Keep abreast of product knowledge, industry trends, and competitors to effectively communicate value propositions and differentiate our offerings.

● Prepare and deliver sales proposals, quotes, and contracts, ensuring accuracy and timely follow-up to secure customer commitment.

● Provide regular reports and updates on sales activities, including pipeline status, sales forecasts, and customer feedback.

● Attend industry events, trade shows, and conferences to network with potential clients and promote our products or services.

● Collaborate with the customer service team to address customer inquiries, resolve issues, and ensure high customer satisfaction.

Job description for Backend Developer:

Responsibilities
• Hands-on experience in Springboot and good knowledge of MySQL, MongoDB
• Hands-on experience in building RESTful based APIs
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Integration of user-facing elements developed by front-end developers with server-side logic
• Building reusable code and libraries for future use
• Optimization of the application for maximum speed and scalability•
• Implementation of security and data protection

Skills And Qualifications
• Basic understanding of front-end technologies and platforms, such as JavaScript, HTML5, and CSS3
• Understanding accessibility and security compliance (Depending on a specific project)
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Management of hosting environment, including database administration and scaling an application to support load changes
• Data migration, transformation, and scripting
• Outputting data in different formats
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Proficient knowledge of a back-end programming language (Java 8 and above and Spring Boot)
• Proficient understanding of code versioning tools, such as Git
• Proficient understanding of OWASP security principles
• Understanding of “session management” in a distributed server environment

Required qualification:

*)  Any degree from a reputed university

*) Proven software development experience and Java/J2EE skills development.