eblity Careers

Position: Manager, Operations & Inside Sales
Contract: Full-time
Location: India
ABOUT EBLITY:
Eblity’s manifesto is to enable carers of children with Academic, Behavioural and Emotional Challenges including Special Needs to realize the children's full potential. Eblity has been providing training and skills development to over 80,000 educators, professionals and parents from over 80 countries.

We are looking for a driven, committed, dynamic, resourceful, confident, empathetic, organized, and “roll-up-your-sleeves” leader to lead all aspects of inside sales and service delivery, from lead conversion to providing the best service quality experience to our partners at every operations touch point.
Join a great team of passionate professionals committed to improving the lives of children with challenges.

WHAT YOU’LL DO
Operations
● Oversee overall end-to-end service delivery and quality and achieve service excellence of online training and other online services
● Work closely with cross-functional teams within Eblity to define and improve/optimise internal operational workflows and project as well as product implementations Inside Sales
● Build meaningful relationships with clients - school leadership and their points of contact to encourage trust and loyalty
● Oversee the overall lead conversion - follow up, nurture and close leads through the sale process
● Develop an understanding of the education landscape; ministry-school-teacher-parent-student dynamic and its unique requirements to strategically nurture the leads
● Work closely with cross-functional teams within Eblity to better understand customer needs, maximize conversion, retention and growth, and share learnings
General
● Build the team based on the stage and progress of the company
● Lead strategic direction and all areas pertaining to inside sales, service delivery, quality and recovery
● Design and create key metrics for lead conversion and service delivery and improvement
● Lead and manage inside sales and operations playbook, training and communication programs to
achieve service excellence culture in Inside Sales and Operations Team
● Support all partners’ reviews

ABOUT YOU
● Passionate about Eblity mission
● Proven experience in 2-sided platform startup experience
● Proven experience in inside sales operations, operations and/or project management
● Bachelor degree in Business, Engineering, or equivalent
● Excellent communication (written and verbal skills), with an eye for detail and a quick wit, and interpersonal skills
● Highly organized and able to multi-task
● Self-driven and proactive nature
● Familiar with performance metrics and process improvement
● Experience with full staffing lifecycle, including interviewing, hiring and performance management

Position: Online Teacher Trainer cum Host
Contract: Full-time
Location: Remote (India)
ABOUT EBLITY
Eblity’s manifesto is to enable carers of children with Academic, Behavioural and Emotional Challenges including Special Needs to realise the children's full potential. Eblity has been providing training and skill development to over 80,000 educators, professionals and parents from over 80 countries.
We are looking for a passionate teacher trainer who can host online trainings. The trainings will focus on classroom management and strategies for children with challenges, with the aim to help these children excel based on their own strengths.
Join a great team of passionate professionals committed to improving the lives of children with challenges.
WHAT YOU’LL DO
● Be the lead trainer hosting online training sessions and events creating wow experiences for schools, teachers and parents
● Be the facilitator working with other trainers delivering online mentorship sessions
● Ensure smooth running of each live training session, keeping the energy and engagement high during the sessions
● Interpret participants’ feedback, receive questions and facilitate answering of the questions from multiple channels, including private messages within the live streaming software, social media, etc.
● Co-lead the recruitment process and selection of trainers (only applicable to full-time role)
● Lead on-boarding and dry-run/practice sessions with every trainer; trainers can be from various countries and cultures (only applicable to full-time role)
● Support adhoc projects as assigned (only applicable to full-time role)

ABOUT YOU
● Passionate about Eblity mission
● Committed, confident, charismatic, organized and focused
● Have significant experience in hosting online events
● Have significant experience in training teachers online and offline
● Tech savvy with various online tools (Zoom, Canva, MS Office etc.)
● Great team player and can build excellent rapport with experts outside the organization
● Communication skills – excellent command in English, and ability to connect with participants from various countries & cultures
● Organisation skills – ability to organise and focus to make sure the session/event is well coordinated and that everything goes off without a hitch
● Problem-solving skills – it’s inevitable that some things won’t go as planned during an online session/event, so you should be able to quickly solve any issues that arise
● Poise – ability to interact with participants in a empathy and professional manner, with a neat appearance, preferable someone who can be charming, witty, and graceful in dealing with others
● Experience in life skills training is preferred but not essential
● Bachelor’s Degree in Education, Special Needs, Communication or equivalent

Eblity is focused on improving outcomes for children with special needs and academic challenges. 

At the heart of our mission is to make things easier for the carers of children with special needs. We provide education, tools and connections to help the carers and improve outcomes. 

For children with special needs, technology is not merely about convenience, it makes things possible. 

We already impact over 100,000 children through our training programs for the special educators, therapists and parents. Your role will play a critical role in scaling this impact by many orders.

You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment.

You,

• Feel strongly about this mission to improve outcomes for children with special needs and academic challenges
• Are excited by the possibilities technology brings to level the playing field and create new opportunities
• Know this is a marathon and not a sprint. Think long term
• Comfortable taking ownership of the tech stack and excel at it
• Have more than 3 years of experience as a full stack developer or in a similar role
• Are very familiar with HTML/CSS, Vue.Js, Nuxt.js, Beautify.js, Django, Postgres
• Have strong experience in managing AWS infrastructure
• Have knowledge of UI/UX design
• Very familiar with agile methodologies
• Are comfortable in playing a very key role as part of a small remote team 
• A good communicator and a team player

• Work with development teams and product managers to ideate software solutions
• Design client-side and server-side architecture
• Build the front-end of applications through appealing visual design
• Develop and manage well-functioning databases and applications
• Write effective APIs
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with product team to improve software