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Director of Product
Director of Product

Director of Product at The Sleep Company · Mumbai · 10 - 20 years · ₹40L - ₹60L / yr (ESOP available) · Raised funding · Posted 23 Mar 2026

The Sleep Company's logo

Director of Product

Neeshi Mehta's profile picture
Posted by Neeshi Mehta
10 - 20 yrs
₹40L - ₹60L / yr (ESOP available)
Mumbai
Skills
Product Management
Product Strategy
Product development

Role Overview

At The Sleep Company, innovation doesn’t stop at comfort — it extends to how customers discover, buy, and experience our products across every touchpoint.

As Director – Product, you will lead the complete consumer journey — from discovery to post-delivery — building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.

You’ll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.


Key Responsibilities

1. Pre-Purchase (Discovery, Engagement & Consideration)

  • Lead the digital product roadmap for website and app — including PLP, PDP, configurators, and lead journeys.
  • Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.
  • Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.

2. Purchase (Conversion & Checkout)

  • Own the end-to-end conversion experience across cart, checkout, and payment flows.
  • Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.
  • Integrate omnichannel purchase journeys — online, in-store, and quick commerce — ensuring consistency and reliability.
  • Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.

3. Post-Purchase (Delivery, CRM & Logistics Experience)

  • Delivery Experience:
  • Build and optimize post-purchase flows — including order tracking, shipment visibility, and proactive notifications.
  • Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.
  • Define and monitor SLA adherence, OTIF performance, and exception management systems.
  • CRM & Service Systems:
  • Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.
  • Enable a unified customer view across purchase, delivery, and service touchpoints.
  • Leverage analytics to improve NPS, first-time resolution, and service turnaround.
  • Returns, Replacement & Warranty:
  • Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.
  • Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.
  • Experience Analytics:
  • Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.
  • Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.

Analytics & Insights Leadership

  • Establish a central analytics charter connecting marketing, product, and supply chain data.
  • Build predictive models for demand, delivery lead-time, and defect reduction.
  • Develop self-serve dashboards and KPI frameworks for leadership visibility.
  • Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.

Team & Collaboration

  • Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.
  • Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.
  • Run agile sprints with clear business objectives, defined deliverables, and strong governance.


Ideal Candidate

  • 10–14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.
  • Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).
  • Strong proficiency in analytics and visualization tools — GA4, Mixpanel, SQL, Tableau, Looker, etc.
  • Strategic thinker with an operational mindset and a strong bias for execution.
  • Exceptional stakeholder management, communication, and leadership skills.


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About The Sleep Company

Founded :
2019
Type :
Product
Size :
1000-5000
Stage :
Raised funding

About

Founded in 2019, The Sleep Company is India’s fastest-growing comfort-tech brand, revolutionising the way the nation sleeps, sits, and relaxes.


At the heart of our innovation is SmartGRID, India’s 1st & only patented sleep technology, engineered to deliver science-backed comfort that intelligently adapts to your body, offering the perfect balance of softness and support.


With over 4 lakh happy customers, a 4.9-star rating on Google, and a strong retail presence with 157+ stores across India, we’ve become one of the country’s most loved names in comfort.


From mattresses to recliners, our products are trusted by Anil Kapoor, Farah Khan, Shubman Gill, and countless others who value Quality Comfort and Peaceful Sleep.


Backed by a team of 1500+ people and certified as a Great Place to Work, we’re building not just better products, but a better culture and a better way to live.

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Tech stack

skill iconNodeJS (Node.js)

Candid answers by the company

What does the company do?
What is the location preference of jobs?

The Sleep Company is a comfort-tech brand that designs and sells innovative sleep and seating solutions. Founded in 2019, it is best known for its SmartGRID technology—India’s first and only patented sleep technology that adapts to the body to provide the right balance of softness and support.


They offer products such as mattresses, recliners, and chairs, aiming to improve sleep, sitting, and relaxation experiences.


With 4 lakh+ customers, 150+ stores across India, and endorsements from celebrities like Anil Kapoor, Farah Khan, and Shubman Gill, the company has established itself as one of India’s most trusted names in comfort.

Company social profiles

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How to Apply

Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and vision for the role plus previous experience align with key attributes, responsibilities, clear wins or learnings.   


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  • Founder-led innovation culture
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LeadSquared
at LeadSquared
8 recruiters
Agency job
via Right Hire by Vrishali Mishra
Bengaluru (Bangalore)
5 - 7 yrs
Best in industry
SaaS
Product Management

Senior Product Manager – AI / B2B SaaS

Location: Bengaluru

Work Mode: Work from Office

Experience: 5+ years

Department: Product Management

About LeadSquared

LeadSquared is a leading Sales CRM for high-velocity revenue teams, helping businesses manage leads, sales processes, customer interactions, marketing, and revenue workflows at scale.

 

We serve businesses where large sales teams manage high volumes of leads and customer interactions, making speed, prioritisation, automation, and effective sales execution critical to revenue growth.

 

Role Overview

We are looking for a Senior Product Manager – AI to own the roadmap and end-to-end execution of AI products within LeadSquared.

 

Key Responsibilities

 

  • Own the roadmap, prioritisation, and end-to-end execution for your AI product area.
  • Understand customer problems and identify where AI can create meaningful, scalable value and translate them into clear product requirements and scalable solutions.
  • Drive products from discovery and 0→1 development through launch, adoption, and iteration.
  • Build and scale end-user-facing AI experiences that work reliably within enterprise workflows. 
  • Make informed product decisions considering quality, latency, and scale trade-offs in production AI systems.
  • Work closely with Engineering, Design, AI/ML, Data, and GTM teams to ship high-quality products.
  • Define and track product adoption, engagement, customer outcomes, and business impact.
  • Drive GTM, adoption, and continuous product optimisation.

What We're Looking For

  • 5+ years of Product Management experience.
  • 2+ years of hands-on Product Management experience building AI products.
  • Strong B2B SaaS product experience.
  • Experience in 0→1 product development and launches.
  • Strong product discovery, prioritisation, roadmap management, and execution skills.
  • Familiarity with AI evaluations (evals), observability, guardrails, and human oversight.
  • Data-driven approach with strong understanding of product metrics.
  • Excellent communication, problem-solving, and stakeholder management skills.
  • Candidates from Tier 1 / Tier 1.5 / Tier 2 colleges preferred.

Good to Have

  • Experience building products using GenAI, LLMs, RAG, AI Agents / Agentic AI, or ML-based decision systems.
  • Experience in CRM, SalesTech, MarTech, or Enterprise SaaS.
  • Experience building AI products for sales, revenue, operations, or other enterprise users.
  • Experience taking an AI capability from an early prototype to a reliable, scalable enterprise product.
  • Candidates who have built AI side projects will have a preference. Share links to live products, prototypes, demos, GitHub repositories, agents, or apps you’ve built.
  •  
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