Director of Product at The Sleep Company · Mumbai · 10 - 20 years · ₹40L - ₹60L / yr (ESOP available) · Raised funding · Posted 23 Mar 2026
Role Overview
At The Sleep Company, innovation doesn’t stop at comfort — it extends to how customers discover, buy, and experience our products across every touchpoint.
As Director – Product, you will lead the complete consumer journey — from discovery to post-delivery — building frictionless, insight-led experiences that drive growth, efficiency, and customer delight.
You’ll head a multidisciplinary team spanning Product Management, UI/UX, and Analytics, acting as the strategic bridge between business, technology, and operations to deliver end-to-end impact across the ecosystem.
Key Responsibilities
1. Pre-Purchase (Discovery, Engagement & Consideration)
- Lead the digital product roadmap for website and app — including PLP, PDP, configurators, and lead journeys.
- Drive experimentation frameworks such as A/B testing, personalization, and funnel optimization.
- Build analytics models to identify high-intent user segments and optimize engagement and conversion depth.
2. Purchase (Conversion & Checkout)
- Own the end-to-end conversion experience across cart, checkout, and payment flows.
- Collaborate with Pricing, Payments, and Inventory teams to maximize order success and reduce drop-offs.
- Integrate omnichannel purchase journeys — online, in-store, and quick commerce — ensuring consistency and reliability.
- Govern pricing logic, delivery promise visibility, and PDP accuracy to strengthen customer trust.
3. Post-Purchase (Delivery, CRM & Logistics Experience)
- Delivery Experience:
- Build and optimize post-purchase flows — including order tracking, shipment visibility, and proactive notifications.
- Integrate with 3PLs, warehouse systems, and customer-facing delivery tracking tools for promise-to-delivery accuracy.
- Define and monitor SLA adherence, OTIF performance, and exception management systems.
- CRM & Service Systems:
- Partner with Leadsquared/CRM teams to enhance service workflows, escalation journeys, and ticket analytics.
- Enable a unified customer view across purchase, delivery, and service touchpoints.
- Leverage analytics to improve NPS, first-time resolution, and service turnaround.
- Returns, Replacement & Warranty:
- Streamline digital flows for returns, repairs, and warranty claims through robust reverse logistics.
- Build insight dashboards for product quality, defect tracking, and RCA feedback loops with manufacturing and operations.
- Experience Analytics:
- Develop real-time visibility on post-purchase KPIs such as delivery timeliness, customer satisfaction, and repeat intent.
- Create a closed feedback loop between Product, CX, and SCM teams to continuously enhance customer experience.
Analytics & Insights Leadership
- Establish a central analytics charter connecting marketing, product, and supply chain data.
- Build predictive models for demand, delivery lead-time, and defect reduction.
- Develop self-serve dashboards and KPI frameworks for leadership visibility.
- Drive a culture of experimentation, data literacy, and evidence-based decision-making across teams.
Team & Collaboration
- Lead a cross-functional team of Product Managers, UX Designers, and Data Analysts.
- Partner closely with Growth, CX, Tech, and SCM leaders to align priorities and deliver measurable outcomes.
- Run agile sprints with clear business objectives, defined deliverables, and strong governance.
Ideal Candidate
- 10–14 years of experience in Product, Analytics, or CX leadership roles within e-commerce, logistics, or consumer tech.
- Proven experience in building and scaling delivery-tech or post-purchase systems (order tracking, CRM, 3PL integration).
- Strong proficiency in analytics and visualization tools — GA4, Mixpanel, SQL, Tableau, Looker, etc.
- Strategic thinker with an operational mindset and a strong bias for execution.
- Exceptional stakeholder management, communication, and leadership skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
About The Sleep Company
About
Founded in 2019, The Sleep Company is India’s fastest-growing comfort-tech brand, revolutionising the way the nation sleeps, sits, and relaxes.
At the heart of our innovation is SmartGRID, India’s 1st & only patented sleep technology, engineered to deliver science-backed comfort that intelligently adapts to your body, offering the perfect balance of softness and support.
With over 4 lakh happy customers, a 4.9-star rating on Google, and a strong retail presence with 157+ stores across India, we’ve become one of the country’s most loved names in comfort.
From mattresses to recliners, our products are trusted by Anil Kapoor, Farah Khan, Shubman Gill, and countless others who value Quality Comfort and Peaceful Sleep.
Backed by a team of 1500+ people and certified as a Great Place to Work, we’re building not just better products, but a better culture and a better way to live.
Tech stack
NodeJS (Node.js)Candid answers by the company
The Sleep Company is a comfort-tech brand that designs and sells innovative sleep and seating solutions. Founded in 2019, it is best known for its SmartGRID technology—India’s first and only patented sleep technology that adapts to the body to provide the right balance of softness and support.
They offer products such as mattresses, recliners, and chairs, aiming to improve sleep, sitting, and relaxation experiences.
With 4 lakh+ customers, 150+ stores across India, and endorsements from celebrities like Anil Kapoor, Farah Khan, and Shubman Gill, the company has established itself as one of India’s most trusted names in comfort.
Company social profiles
Similar jobs (10)
Strong D2C Retention Marketing / CRM Marketing Profiles.
Mandatory (Experience 1): Must have 2+ years of hands-on experience in D2C Retention Marketing, managing customer engagement and repeat purchase strategies for D2C or E-commerce brands
Mandatory (Experience 2): Proven experience in designing and executing end-to-end lifecycle journeys across channels like WhatsApp, Email, and SMS, including flows such as welcome series, abandoned cart, post-purchase, and re-engagement campaigns
Mandatory (Experience 3): Strong hands-on expertise in WhatsApp Marketing & Automation (core focus), including building chatbot flows, broadcast campaigns, segmentation strategies, and optimizing messaging for higher conversion rates
Mandatory (Experience 4): Deep understanding of key retention metrics such as Repeat Purchase Rate, Customer Lifetime Value (LTV), retention revenue, and engagement metrics, with the ability to improve these through structured lifecycle programs
Mandatory (Experience 5): Strong experience in CRM data handling, including user segmentation based on behavior, lifecycle stages, and purchase patterns, along with cohort analysis to identify drop-offs and growth opportunities
Mandatory (Experience 6): Hands-on experience with lifecycle marketing and automation tools such as Klaviyo (Email & SMS), CleverTap / WebEngage, WhatsApp automation tools, and CRM platforms
Mandatory (Experience 7): Proven ability to build, manage, and optimize automated workflows and retention systems that are scalable, conversion-focused, and data-driven
Mandatory (Domain): Must have prior experience working with D2C / E-commerce / Consumer brands (in-house preferred over agency-only experience
· Knowledge of Appian architecture and its objects best practices
· Participate in analysis, design, and new development of Appian based applications
· Team leadership and provide technical leadership to Scrum teams
· Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced
by team
· Build applications: interfaces, process flows, expressions, data types, sites, integrations, etc.
· Proficient with SQL queries and with accessing data present in DB tables and views
· Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart
services, integration services and web services
· Experience working with different Appian Object types, query rules, constant rules and expression
rules
Qualifications
· At least 3 years of experience in Implementing BPM solutions using Appian 19.x or higher
· Over 8 years in Implementing IT solutions using BPM or integration technologies
· Certification Mandatory- L1 and L2 a
· Experience in Scrum/Agile methodologies with Enterprise level application development projects
· Good understanding of database concepts and strong working knowledge any one of the major
databases e g Oracle SQL Server MySQL
Additional information
Skills Required
· Appian BPM application development on version 19.x or higher
· Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
· Good leadership skills and the ability to lead a team of software engineers technically
· Experience working in Agile Scrum teams
· Good Communication skills
We are seeking an experienced Senior Software Engineer to join our Vet Healthcare Technology team. In this role, you will design, develop, and maintain cloud-native applications on Azure that power our Practice Management platform. You’ll collaborate closely with cross-functional teams—clinical SME’s, architects, QA, and DevOps—to deliver robust, scalable, and secure solutions utilizing .NET 8, React, and modern Azure services.
Key Responsibilities
- Architecture & Design
- Lead design discussions and apply proven design patterns (e.g., CQRS, Repository, Factory) to ensure clean, maintainable code.
- Define microservices boundaries and integration strategies (APIs, messaging) for HL7 and FHIR data flows.
- Development & Integration
- Build backend services in .NET 8, leveraging Azure Functions, Logic Apps, Service Bus, API Gateway, and Storage Services.
- Develop responsive front-end interfaces using React, TypeScript, and state-management libraries (e.g., Redux or Context API).
- Implement data persistence layers for SQL Server and PostgreSQL, including schema design, stored procedures, and performance tuning.
- Integrate with healthcare standards (HL7 v2/v3, FHIR R4) and third-party systems via secure, high-throughput interfaces.
- Quality & Compliance
- Write unit and integration tests to ensure code quality; participate in code reviews and pair-programming sessions.
- Follow best practices for security, privacy, and compliance in healthcare (HIPAA, GDPR, etc.).
- Mentorship & Collaboration
- Mentor mid-level engineers, drive knowledge-sharing sessions, and contribute to technical roadmaps.
- Work in an Agile/Scrum environment: estimate user stories, attend sprint ceremonies, and deliver incremental value.
Job Description:
Should be from broking industry and should have experience in on field sales.
Key Responsibilities:
- Acquisition of Point of Sales Persons (POSPs) / Associates.
- Identify the needs of POSPs / Associates and suggest suitable insurance products and payout rates from different insurers.
- Provide joint call support to POSPs along with direct sales exposure.
- Achieve individual business targets aligned with POSP acquisition and activation goals.
- Manage customer relationships effectively.
- Impart product training to POSPs acquired.
- Stay updated with developments in:
- Insurance products and services
- Company policies and procedures
- Sales processes
Required Skills and Attributes:
- Logical and analytical approach to sales
- Strong convincing and persuasion skills
- Knowledge of Life, General, and Health Insurance products
- Relationship-oriented with high energy levels
- Client-centric mindset
- Analytical thinking with a solution-oriented approach
Qualification:
• Graduate
Key Skills:
• Good communication skills
• Strong analytical skills
• Customer orientation
Functional Area:
• Sales
.NET
C#Qualifications & skills:
- C#.net, ASP.net MVC, Microsoft sql server, LINQ, Entity framework, .net Core.
- Repository / version management tools such as GIT, SVN, TFS.
- Diploma / bachelor degree / master degree in computer science or subjects related to computer software programming.
- Demonstrated knowledge of web technologies, such as HTML, CSS and JavaScript.
- Ability to work independently and multi-task effectively. Being a team player is more preferred.
- Ability to understand and work on requirements.
- Flexible in work and willing to accept a change in priorities as necessary.
Responsibilities & duties:
- Understanding requirements from the project manager or team leader and writing tasks associated.
- Develop and implement tasks while following project management guidelines to maintain coordination between teams.
- Test and maintain projects to ensure strong functionality and optimization along with performance.
- Clearly and regularly communicate with management and technically support colleague(s).
- Deliver projects / work on time to ensure we never fail our commitments.
- Recommend improvements to existing projects as necessary.
- Create requirement documents , write tasks and delivery manuals when needed or asked by your PM / TL.
- Help your co-workers if needed and support everyone in the company for their tasks.
NodeJS (Node.js)
React.js
Angular (2+)
AngularJS (1.x)
MongoDBAbout Merchandise Operation (Merch Ops): Merchandise Operations (Merch Ops) is a merchandise management system, it is positioned as a host system in the retail solutions, it has ability to maintain the Master/Foundation data, create and manage Purchase Orders, create, and manage Prices & Promotions, perform Replenishment, effective inventory control and financial management. Merc Ops provides Business users with consistent, accurate, and timely data across an enterprise by allowing them to get the:
Right Goods in the...
• Right Silhouettes, Sizes and Colors; at the...
• Right Price; at the...
• Right Location; for the...
• Right Consumer; at the...
• Right Time; at the...
• Right Quantity.
About Team:
• Proven, passionate bunch of disruptors providing solutions that solve real-time supply chain problems.
• Well mixed experienced team with young members and experienced in product, domain, and Industry knowledge.
• Gained Expertise in designing and deploying massively scalable cloud native SaaS products
• The team currently comprises of associates across the globe and is expected to grow rapidly.
Our current technical environment:
• Software: React JS, Node JS, Oracle PL/SQL, GIT, Rest API. Java script.
• Application Architecture: Scalable three tier web application.
• Cloud Architecture: Private cloud, MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD) • Frameworks/Others: Tomcat Apache, RDBMS, Jenkins, Nginx, Oracle Type ORM, Express.
What you'll be doing:
• As a Staff Engineer you will be responsible for the design of the features in the product roadmap
• Creating and encouraging good software development practices engineering-wide, driving strategic technical improvements, and mentoring other engineers.
• You will write code as we expect our technical leadership to be in the trenches alongside junior engineers, understanding root causes and leading by example
• You will mentor engineers
• You will own relationships with other engineering teams and collaborate with other functions within Blue Yonder
• Drive architecture and designs to become simpler, more robust, and more efficient.
• Lead designs discussion and come up with robust and more efficient designs to achieve features in product roadmap
• Take complete responsibility of the features developed right from coding till deployments
• Introduce new technology and tools for the betterment of the product
• Guides fellow engineers to look beyond the surface and fix the root causes rather than symptoms.
What we are looking for:
• Bachelor’s degree (B.E/B.Tech/M.Tech Computer science or related specialization) and minimum 7 to 10 years of experience in Software development, has been an Architect, within the last 1-2 years minimum. • Strong programming experience and background in Node JS and React JS.
• Hands-on development skills along with architecture/design experience.
• Hands-on experience on designing, building deploying and maintenance of enterprise cloud solutions.
• Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance, and High availability
• Experience with API management platforms & providing / consuming RESTful APIs
• Experience with varied tools such as REST, Hibernate, RDBMS, Docker, Kubernetes, Kafka, React.
• Hands-on development experience on Oracle PL/SQL.
• Experience with DevOps and infrastructure automation.
AngularJS (1.x)
Javascript
Java
HTML/CSSAngular JS applications
• Excellent application system design and development skills
• AngularJS
• JavaScript
• HTML, CSS
• JQuery
• Good experience on working in Java Applications.
• Good Knowledge on Java.
• Ability to adapt quickly to an existing, complex environment and learn new concepts / software
technologies as needs arise.
• Individual contributor who can work on end to end project development.
NodeJS (Node.js)JavascriptMongoDB
Amazon Web Services (AWS)- Minimum 2 years experience on MEAN Stack
- Extensive hands-on experience in Node JS/Express/Hapi JS, Moleculer and NoSQL DBs (Mongodb and Redis are preferred)
- Strong coding and designing skills
- Working understanding of Continuous Integration and Continuous Deployment concepts and tools such as (Gitlab CI/CD), Development tools (Git), Application Servers (nginx, Apache)
- Experience in consuming and developing secure RESTful API/web-services
- Comfortable using Unix / Linux machines from command prompt
- As a full-stack architect in the team, you'll bring your ideas to life on a technology stack of Node JS and NoSQL Databases among others.
- We are looking for tech geeks who are hands-on and in love with building scalable, distributed and large web / mobile products.
- You must be an excellent problem solver with passion to self-learn and implement backend technologies
- You would be responsible for the architecture design, code review and technology build and deployment activities of web/mobile applications.
- Own the product development from scratch - Architect scalable, distributed and large scale web and mobile solutions from scratch
- You would be responsible for writing SRS and require strong technical writing and communication skills
- You would be responsible for managing and mentoring your team members and help them advance in their learning and career goals
- Ensure test driven development (TDD) methodologies are deployed to execute project
- Define and ensure right coding practices
- Code for fresh development and to troubleshoot and resolve issues
- Lead web development efforts, including hiring, mentoring and advising peers
- Craft a coherent product vision, strategy, and roadmap
- Vision: Understand the company vision align the product vision and evangelize the same across the cross-functional teams
- Internalize existing products and then align your team's mission, strategy, and roadmap with this direction
- Execute: This means being constantly biased towards action, being in the details with data, focusing on the most important problems, building strong collaborative relationships with other teams, always thinking of the customer first, and rapidly iterating towards something demonstrably awesome.
- Champion and ship bold product bets that will significantly alter the business trajectory.
- 4+ years of experience with a minimum of 2 years of experience in Product Management delivering highly successful and innovative products.
- Computer science undergraduate degree or equivalent plus hands-on software engineering experience.
- Analytical chops. You live and breathe data. You find a way to get the data you need and whip it into an insightful story with no help. You know how to wield it but also where it can lead you astray
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon