Director - Enterprise Sales (B2B SaaS), US

An L2 Technical Support Engineer with Python knowledge is responsible for handling escalated, more complex technical issues that the Level 1 (L1) support team cannot resolve. Your primary goal is to perform deep-dive analysis, troubleshooting, and problem resolution to minimize customer downtime and ensure system stability.

Python is a key skill, used for scripting, automation, debugging, and data analysis in this role.

Key Responsibilities

• Advanced Troubleshooting & Incident Management:
• Serve as the escalation point for complex technical issues (often involving software bugs, system integrations, backend services, and APIs) that L1 support cannot resolve.
• Diagnose, analyze, and resolve problems, often requiring in-depth log analysis, code review, and database querying.
• Own the technical resolution of incidents end-to-end, adhering strictly to established Service Level Agreements (SLAs).
• Participate in on-call rotation for critical (P1) incident support outside of regular business hours.
• Python-Specific Tasks:
• Develop and maintain Python scripts for automation of repetitive support tasks, system health checks, and data manipulation.
• Use Python for debugging and troubleshooting by analyzing application code, API responses, or data pipeline issues.
• Write ad-hoc scripts to extract, analyze, or modify data in databases for diagnostic or resolution purposes.
• Potentially apply basic-to-intermediate code fixes in Python applications in collaboration with development teams.
• Collaboration and Escalation:
• Collaborate closely with L3 Support, Software Engineers, DevOps, and Product Teams to report bugs, propose permanent fixes, and provide comprehensive investigation details.
• Escalate issues that require significant product changes or deeper engineering expertise to the L3 team, providing clear, detailed documentation of all steps taken.
• Documentation and Process Improvement:
• Conduct Root Cause Analysis (RCA) for major incidents, documenting the cause, resolution, and preventative actions.
• Create and maintain a Knowledge Base (KB), runbooks, and Standard Operating Procedures (SOPs) for recurring issues to empower L1 and enable customer self-service.
• Proactively identify technical deficiencies in processes and systems and recommend improvements to enhance service quality.
• Customer Communication:
• Maintain professional, clear, and timely communication with customers, explaining complex technical issues and resolutions in an understandable manner.

Required Technical Skills

• Programming/Scripting:
• Strong proficiency in Python (for scripting, automation, debugging, and data manipulation).
• Experience with other scripting languages like Bash or Shell
• Databases:
• Proficiency in SQL for complex querying, debugging data flow issues, and data extraction.
• Application/Web Technologies:
• Understanding of API concepts (RESTful/SOAP) and experience troubleshooting them using tools like Postman or curl.
• Knowledge of application architectures (e.g., microservices, SOA) is a plus.
• Monitoring & Tools:
• Experience with support ticketing systems (e.g., JIRA, ServiceNow).
• Familiarity with log aggregation and monitoring tools (Kibana, Splunk, ELK Stack, Grafana)

Are you a UI whiz with a knack for crafting beautiful and intuitive interfaces? Do you love the

challenge of building cross-platform apps with cutting-edge technologies? If so, we want you on our

team!

About the Role:

We're seeking a talented and passionate Software Engineer with a deep understanding of

JavaScript, React, and Flutter to join our fast-growing team. You'll play a key role in designing,

developing, and implementing user interfaces for our web and mobile applications. You'll collaborate

closely with designers, product managers, and backend engineers to bring our vision to life and

create exceptional user experiences.

Responsibilities:

- Design and develop user interfaces (UI) using JavaScript, React, and Flutter

- Build reusable, maintainable, and performant UI components

- Implement responsive layouts that adapt seamlessly across different devices (web, mobile)

- Integrate UI components with backend APIs

- Write clean, well-documented, and testable code

- Collaborate with designers to translate design mockups into functional UIs

- Participate in code reviews and knowledge sharing

- Stay up-to-date on the latest UI development trends and technologies

Qualifications:

- 3+ years of experience as a software engineer with a focus on UI development

- Proficiency in JavaScript, including ES6+ features

- In-depth knowledge of React and experience building React applications

- Solid understanding of Flutter and experience building cross-platform mobile apps

- Experience with UI design principles (user experience, accessibility)

- Familiarity with CSS frameworks (e.g., Bootstrap, Material-UI) a plus

- Experience with state management libraries (e.g., Redux, MobX) a plus

- Experience with unit testing frameworks (e.g., Jest) a plus

- Excellent problem-solving and analytical skills

- Strong communication and collaboration skills

- Ability to work independently and as part of a team

Bonus Points:

- Experience with UI animation libraries (e.g., React Spring, Rive)

- Experience with continuous integration/delivery (CI/CD) pipelines

- Experience with accessibility best practices

- Experience with version control systems (e.g., Git)

Key Responsibilities

We are seeking an experienced Data Engineer with a strong background in Databricks, Python, Spark/PySpark and SQL to design, develop, and optimize large-scale data processing applications. The ideal candidate will build scalable, high-performance data engineering solutions and ensure seamless data flow across cloud and on-premise platforms.

Key Responsibilities:

• Design, develop, and maintain scalable data processing applications using Databricks, Python, and PySpark/Spark.
• Write and optimize complex SQL queries for data extraction, transformation, and analysis.
• Collaborate with data engineers, data scientists, and other stakeholders to understand business requirements and deliver high-quality solutions.
• Ensure data integrity, performance, and reliability across all data processing pipelines.
• Perform data analysis and implement data validation to ensure high data quality.
• Implement and manage CI/CD pipelines for automated testing, integration, and deployment.
• Contribute to continuous improvement of data engineering processes and tools.

Required Skills & Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Proven experience as a Databricks with strong expertise in Python, SQL and Spark/PySpark.
• Strong proficiency in SQL, including working with relational databases and writing optimized queries.
• Solid programming experience in Python, including data processing and automation.

• Designation: MAC and iOS Developer
• No of Vacancy: 2
• Reporting To:  CTO
• Permanent Remote Job 
• Work Experience: 2 to 4 years of experience in MAC OS and iOS Development
• Educational Qualification: Graduate in IT & above
  
  

Required Skills:

• Experience in creating applications for Mac OS X and iOS Applications
• Excellent in Objective-C and Swift
• Exposure working with C++ programming language for Mac application
• Integrate apps with authentication APIs
• Proficient understanding of code versioning tools like GitHub, firebase and Xcode so on.

Job Description:

• Execute full software development life cycle (SDLC)
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Write well-designed, testable code
• Produce specifications and determine operational feasibility
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards
• Ensure software is updated with latest features

Key Responsibilities:

• Tender Identification & Management:
• Identify and analyze relevant tenders, RFPs, RFIs, and RFQs in the cybersecurity domain from global and Indian markets.
• Manage the entire tender process, from tender registration, document preparation, submission, to follow-up.
• Maintain updated knowledge of procurement platforms (e.g., GeM, CPPP, and global e-tendering systems) and tender submission requirements.
• Proposal & Bid Writing:
• Draft and prepare well-structured, high-quality proposals that meet the requirements of both technical and commercial aspects of tenders.
• Collaborate with internal teams (technical, legal, finance) to ensure all aspects of the tender response align with the client's specifications.
• Tailor cybersecurity solutions based on the unique requirements of each tender and showcase Certcube Labs' capabilities effectively.
• Compliance & Documentation:
• Ensure that all tender documentation complies with legal, regulatory, and client requirements.
• Gather necessary supporting documents, including certifications, project references, and technical compliance documents.
• Review contracts and NDAs to ensure all legal and compliance aspects are covered.
• Risk & Financial Analysis:
• Assess the financial, legal, and operational risks associated with tenders and propose mitigation strategies.
• Prepare detailed pricing models and cost estimates for cybersecurity solutions and services.
• Market & Competitor Analysis:
• Conduct market research to stay informed about industry trends, competitor activities, and pricing strategies in cybersecurity.
• Provide insights on positioning Certcube Labs’ services to increase competitiveness in global and Indian tenders.
• Stakeholder Management:
• Build and maintain strong relationships with clients, government agencies, and key stakeholders involved in the tendering process.
• Coordinate and liaise with vendors, partners, and subcontractors to gather relevant inputs for tender responses.
• Post-Tender Activities:
• Manage follow-ups on tender submissions, respond to clarifications, and negotiate terms and conditions when required.
• Maintain a detailed database of all tenders, submissions, and outcomes for internal tracking and reporting.

Key Skills & Qualifications:

• Bachelor’s degree in Business Administration, Engineering, Information Technology, or a related field.
• Minimum 3-5 years of experience in tender/bid management, preferably in the cybersecurity or IT sector.
• Strong knowledge of cybersecurity concepts and services (e.g., penetration testing, SOC services, vulnerability assessments, compliance frameworks).
• Familiarity with procurement platforms (e.g., GeM, CPPP) and experience in both Indian and global tender submission processes.
• Excellent proposal and bid writing skills with the ability to articulate complex technical solutions clearly.
• Experience in financial analysis, risk assessment, and pricing strategies for large-scale contracts.
• Ability to work under pressure and meet tight deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and document management tools.
• Strong attention to detail, excellent communication, and negotiation skills.
• Ability to collaborate with technical teams and communicate effectively with clients and stakeholders.

1. Role: IoT Application Development (Java) Skill Set:

• Proficiency in Java 11.
• Strong knowledge of Spring Boot framework.
• Experience with Kubernetes.
• Familiarity with Kafka.
• Understanding of Azure Cloud services.

1 Experience: 3 to 5 years Location: Bangalore ; Notice period : Immediate Joiners

1. Job Description: We are seeking an experienced IoT Application Developer with expertise in Java to join our team in Bangalore. As a Java Developer, you will be responsible for designing, developing, and deploying IoT applications. You should have a solid understanding of Java 11 and the Spring Boot framework. Experience with Kubernetes and Kafka is also required. Familiarity with Azure Cloud services is essential. Your role will involve collaborating with the development team to build scalable and efficient IoT solutions using Java and related technologies.

• Collaborate with multiple stakeholders to understand the business context
• Take responsibility for developing product features
• Implement development best practices

• Rich experience in Javascript and front end frameworks like React, Angular or Vue
• Build a backend APIs using Java, Node, Python or GoLang
• Proficiency in leveraging Cloud Native components in AWS, Azure or GCP
• Experience in building scalable applications using Microservices principles is a plus
• Experience in designing for performance is a big plus
• Ability to write high quality code
• Experience in polygot persistence using databases like relational (MySQL, Postgres) and NoSQL (MongoDB, Cassandra, DynamoDB, Redis etc)
• Familiarity with DevOps tools and technologies is a plus
• Passion for continuous learning of new technologies

Key responsibilities:

• Plan and execute Web, SEO/SEM, Database Marketing, Email, Social media, and Advertising campaigns
• Design, Build, and maintain Social Media presence
• Measure and report performance of Digital marketing campaigns and assesses against goals (ROI and KPIs).
• Identify trends, insights and optimize approach based on the insights.
• Plan and execute periodic Content Calendar for Branding and Inbound lead acquisition
• Create landing pages and optimize user experience for Lead Acquisition
• Should be able to plan and execute Webinars, Seminars and Events

Skills:

• MBA or PGDM in Marketing
• 6+ years of experience in Digital Marketing for IT/ITES Services Industry
• Must have exposure in marketing of Digital Technologies and Services like Cloud, Analytics, APIs, Software Development & Channels
• Good to have experience in using HubSpot as Marketing Tool
• Must have excellent verbal and written Communication skills with exposure to Global Clients