Director - Backend

Who are we?

We are incubators of high-quality, dedicated software engineering teams for our clients. We work with product organizations to help them develop new products, scale existing products or modernize their legacy technology solutions. Incubyte strives to find people who are passionate about products, and want to learn and grow along with us. We work with a limited number of clients at a time on dedicated, long term commitments with an aim to bringing a product mindset into services.

What we are looking for

We’re looking to hire motivated and energetic Product Analysts. People who can communicate effectively and clearly by crafting, articulating, and executing a clear product vision that is consistent with the client’s short and long term business strategy. People who are proud of the work they do and are continuously on a lookout for improvement opportunities. High quality, motivated and passionate people who make great teams.  

What you’ll be doing

You’ll be working with product managers and clients to identify, document, evaluate product requirements and roadmaps, and define measures of success. Understand customer and business needs and develop relevant documentation. Managing business requirements through design, develop, testing, and delivery phases to ensure business needs are met.

You will be responsible for all aspects of the product – from writing requirements, maintaining prioritized backlogs, analyzing product performance for improvement opportunities and working with the design and engineering teams during execution. You will make data driven decisions and gather the data you need to prove/disprove your hypothesis. You own every aspect of the product, and obsessively track usage to drive constant evolution. And, most importantly, you’ll be making a pledge that you’ll never stop learning!

Incubyte Values:

        Relentless Pursuit of Quality with Pragmatism: We uphold the highest standards and strive for technical excellence while balancing ambition with practicality.

Extreme Ownership: We take complete responsibility for our work, decisions, and outcomes, fostering a culture of accountability.

Proactive Collaboration: We actively seek opportunities to collaborate, leveraging team strengths for collective success.

Active Pursuit of Mastery: We are committed to continuous learning and improvement, aiming for excellence in our craft.

Inviting and Giving Feedback Effectively: We provide timely, respectful feedback and create a safe space for open communication.

Ensuring Client Success: We are dedicated to building software that helps our clients succeed, treating their goals as our own.

Skills you need in order to succeed in this role

• Sense of Ownership: Do whatever it takes to meet development timelines
• Ability to understand complex business environments and interdependent relationships for business requirements
• Experience working in Agile and Extreme Programming methodologies in a continuous deployment environment
• Excellent communication skills: You will be communicating with our clients’ teams during the integration/deployment phase and business teams. Strong consultative, listening and analytical skills are a must
• Exceptional presentation skills to clearly and concisely report on product status/performance to management and client stakeholders
• Attention to detail and clarity of thought to be able to create product documentation and assist in the sales and pre-sales process
• Solid product mindset to be able to coordinate between different functional teams that build, manage and support the product 
• Solid understanding of software engineering concepts: While you won’t be leading the development team directly, you should have a solid grasp of how any technology product is built, to be able to drive strategy
• Exceptional problem solving and data analysis skills. Highly organized with the ability to meet internal and external deadlines
• Strong Excel and SQL: You must be extremely comfortable handling large chunks of disparate data sets and dive into the data yourself to derive meaningful insights out of those
• Knowledge of customer experience and user experience design principles would be a plus

Alorica is a leading provider of Business Process and Customer Satisfaction Outsourcing solutions that span the entire customer lifecycle. But that’s just a very technical way of saying what we really do, which is to make lives better…one interaction at a time.

100,000 strong and dedicated to delivering insanely great customer experiences to people across the globe. It’s our privilege to partner with the world’s largest and most respected brands—embracing every day and every challenge with Passion, Performance, and Possibilities.

The world’s largest provider of customer experiences to North American consumers.

We Serve More than 200 Major Clients Worldwide, Including:

• 4 of the top 5 wireless providers
• 4 of the top 8 healthcare companies on the Fortune 500
• 4 of the top 10 banks on the Fortune 500
• 5 of the world’s largest retailers
• 4 of the top 10 largest car manufacturers
• 10 of the top 20 regulated utility companies
• 3 of the 5 largest technology companies
• Provide customer support and resolve customer queries via call.
• Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Candidate should be flexible to work in 24*7 environments (US Shift).
• Freshers to 5yrs of experience with Customer Support * 
• Experience in an International Voice Process.
• The candidate should have excellent command over English - fluency in spoken English, customer service skills and high energy levels.
• Candidates who have experience into domestic Voice Process can be considered as freshers.

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. 

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

• Job Category
• Customer Experience
• Posting Date
• 10/01/2025, 11:42 AM
• Locations
•  Pritech Park SEZ Block12, IN
• Apply Before
• 10/06/2025, 11:42 AM
• Job Schedule
• Full time
• Job Shift
• Night

JOB DESCRIPTION

Job Title

Sales Coordinator

Department

Sales

1.  Job PURPOSE:

Planning, developing, implementing and managing the overall sales strategy. This position reports to the Sales Manager

2.  ROLES & RESPONSIBILITIES:

l  Understand the business and the potential                                                 

l Analyzing market and sales information                                                       

l Identification of prospective clients.                                                               

l Set up a Brand identification strategy and execution plan                                                  

l Research competitive products by identifying and evaluating product characteristics, market share, pricing, and maintaining research databases.

l Set and track sales targets for team                                                  

l Suggest and implement improvements in the sales administration process            

l Coordinate department projects to meet deadlines                                                              

l Use customer feedback to generate ideas about new features or products              

l Research and discover methods to increase customer engagement                             

l Ensure sales, finance and legal policies and procedures are met                                    

l Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales                                                                                     

3.  EXPERIENCE REQUIRED:

Overall :   4 - 6 yrs

4.  TECHNICAL SKILLS:

l The candidate should have experience in the preparation and execution of a sales strategy.

l In depth Understanding of sales process

l Sales Matrix

l B2B Product Sales experience is mandatory

l Experience in Salesforce and or other CRM tool

l Client Engagement

l Campaign management and active followup experience is must.

l Sales Techniques                      

5. ABILTY

l Excellent Communication Skills                                                          

l Conceptual Skill                                              

l Analytical Ability                                                          

l Solution Oriented                                                         

l Ownership of tasks

6. EDUCATIONAL QUALIFICATION:

Preference: MBA –Marketing ( tier 1 or 2 college)

                      BA, B.Com, BBM, Non tech is preferred

Age: between 28 to 32 Years

About Insane

Insane helps and supports to scale the of meaningful Coaches and experts to expand their reach to the people. Since starting in 2016 we have grown our clients' journey creating an impact in people's lives in their personal and professional growth.

About the Role

We are looking for an experienced and creative Video Editor to join our team! As video has become the best way for communicating a company's messages on online platforms, your position will play an important role in our client's success.

You will have worked in an agency or busy in-house team, and have experience in editing compelling, shareable digital and social content for consumer/lifestyle brands.

You are excited about editing video campaigns and high-impact story-telling content for a wide range of clients.

Responsibilities

• Create and optimize video templates to grab attention and engage the audience
• Use elements and audio to improve the scroll-stop ratio and avg time spent on video
• Plan new tests fortnightly and experiment with them on small budgets.
• Share reports with Campaign Managers and discusses the insights
• Assist with motion graphics as needed

Who you are

• 1-2 years of video editing experience
• Great with Adobe Premiere, Adobe After Effects, and Adobe Photoshop
• Have a sound design and a passion for experimenting
• A passionate and detail-oriented team player: you have clarity in your thought processes

Why Insane?

• We believe in both personal and professional growth because that is what makes a team impactful and successful
• Competitive salary and benefits compared to the industry average
• Flexible vacation/ time-off policy
• Opportunity to create, design, and envision the mission of industry leaders
• The best culture you can find in an agency where we encourage and promote professional growth with various learning incentives
• We don't micromanage: we expect you to do your job right by yourself without any external pressure
• We try to provide all the support that you need (that includes training and upskilling as well)

Schedule:

• Day shift
• Flexible schedule
• Monday to Friday
• Need to have a laptop
• Based in Bangalore/willing to relocate to Bangalore for this position.

Job description

As a Front Desk Officer cum Admin Assistant, you will be the first point of contact for the school. Duties include offering administrative support across the school. You will welcome parents and greet people who visit the school. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.

Multitasking skill is essential for this position. Ultimately, a Front Desk cum Admin Executive's duties and responsibilities are to ensure the front desk welcomes parents positively and executes all administrative tasks to the highest quality standards.

Responsibilities

• Greet and welcome parents/visitors as soon as they arrive at the office
• Direct visitors to the appropriate person and office
• Answer, screen, and forward incoming phone calls
• Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g., pens, forms, and brochures)
• Provide basic and accurate information in person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk
• Collect cash fees and issue receipts
• Order office supplies and keep an inventory of stock
• Arrange internal and external transportation for school events, activities, trips, guests, etc
• Staff, students, and parents access card printing
• Perform other clerical receptionist duties such as filing, photocopying, etc.
• Perform all other ad-hoc tasks assigned by the line manager.

Qualifications

• Excellent verbal and written communication skills
• Prior experience in a similar role is preferable
• Graduation/post-graduation in any one of the streams

• Our health products’ engineering team that works on initiatives fuelling the growth of our recent health retail insurance products
• Collaboration across cross-functional stakeholders to ensure delivery timelines are met
• Implementing product engineering best practices, and evangelizing them within the org
• Your Experience Across The Years in the Roles You’ve Played -
• 6 years of technology experience (at least 2 years in direct engineering management)
• Managing a 5-15 member engineering team in an agile product org
• Track record of collaborative working with multiple stakeholders
• Planning and analysis with effective communication skills