Digital Support Executive

What you will do:-

● Partnering with Product Managers and cross-functional teams to define metrics, build dashboards, and track product performance.

● Conducting deep-dive analyses of large-scale data to identify trends, user behavior patterns, growth gaps, and improvement opportunities.

● Performing competitive benchmarking and industry research to support product strategy and prioritization.

● Generating data-backed insights to drive feature enhancements, product experiments, and business decisions.

● Tracking post-launch impact by measuring adoption, engagement, retention, and ROI of new features.

● Working with Data, Engineering, Business, and Ops teams to design and measure experiments (A/B tests, cohorts, funnels).

● Creating reports, visualizations, and presentations that simplify complex data for stakeholdersand leadership.

● Supporting the product lifecycle with relevant data inputs during research, ideation, launch, and optimization phases.

What we are looking for:-

● Bachelor’s degree in engineering, statistics, business, economics, mathematics, data science, or a related field.

● Strong analytical, quantitative, and problem-solving skills.

● Proficiency in SQL and ability to work with large datasets.

● Experience with data visualization/reporting tools (e.g., Excel, Google Sheets, Power BI, Tableau, Looker, Mixpanel, GA).

● Excellent communication skills — able to turn data into clear narratives and actionable recommendations.

● Ability to work collaboratively in cross-functional teams.

● Passion for product, user behavior, and data-driven decision-making

● Prior internship or work experience in product analytics, business analysis, consulting, or growth teams.

● Familiarity with experimentation techniques (A/B testing, funnels, cohorts, retention metrics).

● Understanding of product management concepts and tools (Jira, Confluence, etc.).

● Knowledge of Python or R for data analysis (optional but beneficial).

● Exposure to consumer tech, mobility, travel, or marketplaces. .

- Candidate Must be a graduate from IIT, NIT, NSUT, or DTU.

- Need candidate with 1–2 years of pure Product Analyst experience is mandatory.

- Candidate must have strong hands-on experience in Product + Data Analysis + Python.

- Candidate should have Python skill on the scale of 3/5 at least.

- Proficiency in SQL and ability to work with large datasets.

- The candidate must experience with A/B testing, cohorts, funnels, retention, and product metrics.

- Hands-on experience with data visualization tools (Tableau, Power BI, Looker, Mixpanel, GA, etc.).

- Candidate must have experienece in Jira.

Title: Hands‑on Tech Lead (AI Agents, Automations, Chatbots)

Type: Full‑time (preferred) or full‑time‑equivalent contractor

Location: Remote (India-friendly), must overlap with founder for live collaboration

Comp: Flexible; you indicated up to ~$50k/year is comfortable for the right person

Why this role exists

We build and deploy rough-but-working “minimum viable applications” fast (days/weeks, not months) for small businesses, then gradually extract reusable components so the best solutions become repeatable products.

You’ll be the engineering owner who can design + ship, keep quality “clean enough,” and avoid the long-term trap of one-off scripts.

What you’ll build

• AI-agent driven automations using n8n (including agentic workflows, tool usage, memory/DB access, and production hardening). n8n explicitly positions AI Agents as autonomous workflows that make decisions and execute tasks, and provides dedicated AI agent capability pages/docs.  
• Conversational chatbots (web + messaging + optionally voice) with reliable orchestration, state, and analytics
• Voice experiences using ElevenLabs Text‑to‑Speech (and optionally Speech‑to‑Text), including real-time or low-latency flows.  
• Admin/internal tooling (e.g., Retool) to manage clients, prompts, workflows, logs, and operations. Retool’s own positioning: connect to databases/APIs/LLMs and build internal tools.  
• (If applicable) Voice agent platforms such as Retell AI (inbound/outbound voice agent platform + docs).  

Responsibilities

Shipping (hands-on)

• Build the first end‑to‑end “vertical slices” yourself (agent/workflow → backend/service → DB → UI/admin → deployment).
• Deliver working MVAs rapidly; optimize for time-to-deploy while maintaining baseline reliability.

Architecture & productization

• Define a lightweight but real architecture that supports:
• multi-client deployments (config/tenant separation)
• prompt/version management
• logging + observability
• secure secret handling
• repeatable integrations and “workflow templates”
• 
  
• Establish “golden path” patterns so new projects are mostly configuration + reuse.

Leadership

• Lead (and unblock) an Implementation Engineer: tickets, code review, standards, and technical direction.
• Produce short docs and checklists so others can build consistently.

Required experience (must-haves)

• Strong full‑stack fundamentals (API design, auth, data modeling, debugging, deployments).
• Proven experience building automation/workflow systems (preferably n8n in production).
• Experience with LLM + agent patterns: tool calling, retrieval/RAG, structured outputs, prompt/versioning, evaluation, failure handling.
• Conversational chatbot experience (web or messaging). Voice is a plus.
• Ability to design databases and data flows (Postgres/MySQL/etc.), including migrations and indexing.
• Strong written communication: can turn ambiguous needs into a plan, and can document the “how to run it.”

Strong plus

• Retool (or similar low-code internal tooling) experience.  
• ElevenLabs voice integration (TTS/STT) in production.  
• Experience with Retell AI or similar voice-agent platforms (Vapi/Retell/etc.).  
• Experience self-hosting and operating systems: Docker, CI/CD, monitoring, secrets.

Skills- .net, asp.net, SPFX, MVC, API, SQL, angular, javascript, jquery, devops, sharepoint, .net core, GitHub, agile, Angular JS, .net framework

Location: Chennai, Bangalore, Kochi, Coimbatore, Hyderbad

Requirement:

We are looking for dotnet developer with the skillset of

1. Dot Net. Sharepoint Online, SPFX (3-6yrs exp)
2. Dot Net. Sharepoint Online, SPFX, Knowledge Management, Power BI(6-9yrs exp)
3. Dot Net, SQL(3-6yrs exp)
4. Dotnet framework, Asp.Net, C#.Net, SQL Server(3-6yrs exp)
5. .net, SQL, Angular(3-6yrs exp)
6. MVC .net,.Net core,API & SQL Server,Angular,Agular JS(3-6yrs exp)
7. .Net, ASP .Net, MS SQL Server, Agile, GitHub, ADO(3-6yrs exp)
8. ASP.Net, javascript, J query(3-9yrs exp)
9. MVC.Net, SQL, Jquery, DevOps, GitHub(3-6yrs exp)

Roles and Responsibility

Utilize design tools and processes to create new product design elements Participate in peer reviews of design work to evaluate design techniques and overall success in meeting the compelling user experience objectives Lead the enhancement the current design system containing our re-usable design elements and components, style guide, WCAG compliance standards, and developer instructions Work with team members of all levels to complete daily tasks, share design and development knowledge, follow-up and escalate issues appropriately, and recommend design and process enhancement Take part in user-centered design methods including user research & synthesis, exploration, story-telling, detailed design, journey mapping and prototyping Design and present findings to the business on 2 to 3 actionable items to enhance the customer experience Create and communicate your design and user experience insights to company leaders Document design notes, element construction, development processes, and other supporting materials Manage project plans, feature design and delivery Work alongside a UX Designer to conduct user research into how users work through data entry forms and obtain user feedback on existing designs that will help inform new design improvements

What you need to have:

This role requires you to work and collaborate with the customers, product & Engineering teams to meet and fit customer to our product. This role will be responsible for building technical project plans for Compass as well as tracking and driving the delivery of those projects. Additionally, the ideal candidate will be a driving force in the continuous improvement of our planning and execution pipeline. This role heavily involves mathematical and analytical skills, since you would be directly responsible to set incentives programs for customers and consult them over that.

• Strengthen and maintain relationship with the new & existing clientele.
• Partners with Product, Project Manager, and other business owners to define the business need for the project.
• Provides domain knowledge for project feasibility and software solution by researching customer needs and problem areas with internal/external stakeholders, understanding system flow, reporting need and regulatory impact.
• Coordinate with internal and external stakeholders to meet customer requirements and expectations. 
• Ensures problem definition, requirements, user stories, success criteria and interface design efforts.
• Understand and manages changing business and technical requirements.
• Support and contribute to stakeholders with information needed for publication and user training documentation.
• Delivers innovative and best value options to increase ease of implementation and outperform the competition.
• Ability to contribute to implementation/Onboarding process improvements
• Follows the company’s software development life cycle.
• Performs other duties as assigned.

• BTech or MCA or MBA required
• 2+ years of Business Analyst experience and in a customer facing role
• Good exposure to SAAS product.
• Exceptional soft skill, including the ability to talk with both technical and business concerns.
• Good Microsoft Excel which involves using Pivots and mathematical formulae
• Ability to think logically and constructively about complex problems.
• Must be able to work independently. 
• Ability to work effectively in team environment.
• Ability to conduct cost/benefit analysis.
• Ability to easily pivot from one task to another, including managing multiple project and timelines.

A wholesome opportunity in a fast paced environment that will enable you to juggle between concepts, yet maintain quality on content, interact and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore and Dublin. We have three products in our portfolio: Plum, Empuls and Compass. Xoxoday works with over 1000 global clients. We help our clients in engaging and motivating their employees, sales teams, channel partners or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Build large scale web applications with Single Page Applications (SPA) architecture.

Experience to develop MV(C) based front end frameworks.

Experience with JavaScript, HTML, CSS.

Experience with JavaScript frameworks like Angular, preferably React.JS.

Good understanding of asynchronous request handling, partial page updates, AJAX and Redux.

Proficient with Chrome Developer Tools.

Additional Preferred Qualifications

Experience in Restful API services.

Experience in using performance, analytics and UX tools.

Experience with pull request process and contributing to OSS on github.com.

Experience with unit testing frameworks Mocha and Chai.

Experience with Jenkins.