Site Reliability Engineer

Conversation Designer

The Opportunity 

Digit88 is establishing a new product development team for its US based partner and helping multiple clients achieve their AI and automation goals by designing effective, innovative, and delightful conversational experiences. 

Job Profile: 

Digit88 is looking for an enthusiastic, self-motivated, hands-on Conversational Designer to help kickstart the offshore conversational design team for our partner. Candidates must be responsible for designing the user experience of a virtual assistant. They ensure that the virtual assistant is conversationally engaging, impactful for the end-user, and matches the voice of the brand. Experience with a fast-paced India/US product start-up or a product engineering/design company who is capable of making user-centric design, having knowledge of NLP & customer journeys is desired. Applicants must have a passion for AI, be highly motivated and organized, able to work as part of a team, and also possess the ability to work collaboratively in a dynamic environment. 

Roles and Responsibilities: 

•  Design effective, innovative, and delightful conversational experiences using user-centric design methodologies 
• Work with major enterprise brands to understand their business goals, their customer personas and intents to define an automation roadmap 
• Research and analyze intents and the associated customer journeys. Evaluate when bots are appropriate and in what form 
• Create bot design documents, including bot personas, example dialogs, conversation flow diagrams, error handling patterns 
• Define the intent portfolio for natural language understanding and how it maps in to conversation designs ● Review customer transcripts to identify gaps in the conversation design; modify design patterns to bridge those gaps 
• Write copy suitable for automated conversations in the messaging medium 
• Interpret bot performance metrics to hypothesize where design changes can be made and tested to drive specific goals 
• Review and give feedback on designs from peers, including mentoring colleagues who may or may not be designers 
• Create and evangelize conversation design best practice standards, reusable design patterns and processes ● Should be comfortable in a client-facing role, advising customers and evangelizing non-design team members on conversation design best practices, processes, and reusable patterns. 
• Demonstrate effective verbal and written communication to internal executives, C-level clients, partners, and team members

Skills Requirements:

• To be successful in this role, you should possess:
• Bachelor’s Degree with experience in design, human-computer interaction (HCI), or equivalent
• professional experience
• At least 1 year prior experience in bot strategy, conversation design, and AI optimization.
• We consider diverse backgrounds - prior UX Content Strategy, Information Architecture, or UX Writing
• experience
• Strong prioritization skills.
• Excellent mastery of verbal and written english language.
• Knowledge of Natural Language Understanding technologies and platforms such as Dialog Flow, Watson,
• LUIS, etc. and how it impacts conversation designs
• Knowledge of messaging channels such as web messaging, SMS, Whatsapp, etc. and what the advantages
• and disadvantages are of each
• Contact center and/or customer service experience a plus

Job Description

· Design technical specifications for RPA (Uipath) that meets the requirements and handled all the non functional requirements of concurrency, scalability, security requirements, restart and recovery.

· Develops and configures automation processes as per the technical design document to meet the defined requirements. Works on the coding the more complicated automations or reusable components, and delegates and mentors junior developers for the less complex components.

· Develops new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable and easy to understand.

· Complies with and helps to enforce design and coding standards, policies and procedures.

· Ensures documentation is well maintained.

· Ensures quality of coded components by performing thorough unit testing.

· Works collaboratively with test teams during the Product test and UAT phases to fix assigned bugs with quality.

· Reports status, issues and risks to tech leads on a regular basis

· Improves skills in automation products by completing automation certification.

· Mentors junior developers and performs code reviews for quality control.

Qualifications

Bachelor degree in Engineering / Computer Science

Additional Information

· 5- 8 years of IT experience and having good understanding of programming concepts. Should be from a programming background on any coding language (.Net, Java).

· Working experience in RPA for a minimum of 2 years and having project experience of a minimum 3 RPA implementations.

· Understands development methodology and lifecycle

· Should be trained on RPA tools (Uipath).

· Self-motivated, team player, action and results oriented.

· Well organized, good communication and reporting skills.

Skills Required 

• 5+ years of strong programming experience on the .NET platform(C#.NET)
• Proficient with Web application development – we leverage ASP.NET MVC/Asp.net core / Web API / Typescript / Angular (open to candidates experienced with Web development and zeal to learn) 
• Experience building applications leveraging Azure (or AWS) 
• Hands on experience on Html, CSS, JavaScript, and Bootstrap (or any other CSS framework) 
• Experience with SQL Server (Stored Procedures & UDF) and NoSQL (Cosmos DB or others) 
• Good grip on Fundamentals of CS, OOPS Concepts, SOLID Principles, Design Patterns and its usages 
• Ability to prepare both high level and low-level design of the system 
• Familiarity with TDD, CI/CD, GIT, DevOps 
• Experience with microservices architecture 
• Hands-on exposure to cloud technologies like( azure/ AWS)

Expectations 

• Provide technical leadership and functional help working closely with team members 
• Design, implement and maintain application within all phases of the software development life cycle (SDLC) on Microsoft Azure (or AWS)  
• Independently carry out the activities without much of guidance  
• Create, understand, and validate design and estimates and be able to justify them 
• Applies knowledge of principles and techniques to solve technical problems. 
• Works closely with other functions to understand customer needs and to develop product roadmaps 
• Strong troubleshooting and analytical skills and detail oriented 
• Comprehensive understanding of OOPS concepts, data structures, algorithms and product development techniques and theories  
• Should be able to design schema for enterprise level applications 
• Should be able to apply design patterns 
• Should be open to face new challenges and learn new technologies.
• Should be ready to create proof of concepts and explain the value created out of it.
• Responsible for Deliverables on time
• Experience with debugging, performance profiling and optimization 

JOB DESCRIPTION - Inside Sales Specialist Company Profile: Skolar aims to provide the finest project based education to learners, helping them in getting placed in their dream companies by providing them with the right training and path to outperform their interviews. We dedicate our platform to providing you with the very best mentorship on our courses, with an emphasis on Interactive learning style, a great mentorship workaround, and affordability across all the courses thus helping students achieve more holistic education and prepare them for better career opportunities.

Designation: Inside Sales Specialist

Job Overview: We are seeking a highly motivated and results-driven Inside Sales Specialist to join our dynamic team in the EdTech industry. As an Inside Sales Specialist, you will play a crucial role in driving revenue growth by actively engaging with potential customers, understanding their needs, and effectively promoting our EdTech solutions. Your ability to build strong relationships and articulate the value of our products will be key to your success. If you are passionate about education and technology and possess excellent communication and sales skills, we invite you to join us in revolutionizing the way education is delivered.

Roles and Responsibilities: ● Conduct proactive outreach to potential clients via phone calls, emails, and other communication channels to generate new leads and opportunities.

● Build and maintain a robust sales pipeline by identifying and qualifying potential customers, understanding their needs, and presenting tailored solutions.

● Develop a deep understanding of our EdTech products, their features, and benefits to effectively articulate their value to potential customers.

● Collaborate closely with the sales team, marketing, and product development to ensure a consistent approach to customer engagement and maximize sales effectiveness.

● Conduct product demonstrations and presentations to showcase the capabilities and advantages of our EdTech solutions.

● Respond to customer inquiries, provide accurate information, and address any concerns promptly.

● Negotiate and close deals while adhering to company pricing and sales strategies.

● Keep up-to-date with industry trends, market dynamics, and competitive landscape to identify new opportunities and stay ahead in the EdTech space.

● Collaborate with customer success teams to ensure a seamless onboarding experience for new clients and foster long-term customer relationships.

Requirements: ● Bachelor's degree or equivalent experience.

● Proven track record in inside sales, preferably in the EdTech industry(Optional).

● Strong passion for education and technology, with a genuine desire to make a positive impact on the educational landscape.

● Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with customers.

● Demonstrated ability to handle objections and turn them into opportunities.

● Results-driven with a proven ability to meet and exceed sales targets. ● Highly organized and able to manage multiple tasks and priorities simultaneously.

● A team player with a collaborative approach and willingness to contribute to the success of the overall sales team.

● Flexibility to adapt to a fast-paced and rapidly evolving work environment

Company Overview: Vision 360 Visionary Business Solutions Private Limited is a rapidly growing business consulting firm that provides comprehensive solutions to businesses in various industries. We are committed to providing our clients with exceptional service and innovative solutions that help them achieve their goals.

Job Overview:

We are looking for an experienced HR Manager to join our team. The HR Manager will be responsible for managing all aspects of human resources, including but not limited to recruitment, employee relations, performance management, compensation and benefits, and compliance. The successful candidate will be a strategic thinker with excellent communication and leadership skills.

Key Responsibilities:

• Develop and implement HR policies and procedures that are aligned with the company's goals and objectives.
• Manage the full cycle of recruitment, including sourcing, screening, interviewing, and onboarding new employees.
• Foster positive employee relations and provide guidance and support to employees on HR-related matters.
• Manage performance management processes, including setting goals, conducting performance reviews, and developing performance improvement plans.
• Manage compensation and benefits programs to ensure competitiveness and compliance with relevant laws and regulations.
• Ensure compliance with labor laws and regulations and maintain accurate HR records.
• Develop and implement employee training and development programs.
• Oversee the administration of the company's employee engagement programs.
• Develop and maintain effective relationships with key stakeholders, including managers, employees, and external partners.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration or a related field.
• At least 5 years of experience in HR management, preferably in a consulting or professional services environment.
• Strong understanding of HR policies, practices, and regulations.
• Excellent communication and interpersonal skills.
• Demonstrated leadership skills and ability to manage a team.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

We offer a competitive salary package, a positive and dynamic work environment, and opportunities for growth and development. If you are passionate about HR and are looking for an exciting new opportunity, we encourage you to apply for this position.

• Proven experience as a Full Stack Developer or similar role
• Experience developing desktop and mobile applications
• Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML, jQuery)
• Minimum 1 years of experiance in ROR or Angular.
• Excellent communication and teamwork skills
• Great attention to detail
• An analytical mind

Job Description

• Design & implement backend APIs
• Mentor junior developers technically.
• Actively work to reduce tech debt in the backend
• Work towards more stability & scalability of the backend
• Tech stack - Java, AWS etc. 

Eligibility

• 2-8 years of product company experience
• Advanced understanding of AWS stack
• Prior knowledge of solving problems at scale.

• Write a significant amount of code for new and existing databases and related systems
• Scale and own these backend systems and databases
• Ship high-quality code and architecture
• Mentor engineers on the team, developing their skills and helping advance their careers
• Work with the founders to flesh out the future of the product
• Help shape the future of our engineering organization

Requirements

• A passion for working on deeply technical projects and wanting to work on distributed systems, concurrency & parallelism, replication protocols, file systems & correctness
• You have been building applications for 5+ years with C/C++ or Rust and have significant backend, database, or systems-level programming experience
• You have a BS/MS/Ph.D. in a scientific field or equivalent experience
• You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
• You are comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter

Bonus points:

• Experience working on databases or other storage systems internals
• Experience with Apache Arrow, Apache Parquet
• Know how columnar databases work
• Know how to convert an algorithm to use SIMD instructions
• Good knowledge of Linux internals
• You’ve contributed to open-source libraries and actively participate in the development community (blogging, giving talks, meetups, tweeting, etc.)