Digital Marketing Associate (PPC Specialist)

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Title: Data Platform / Database Architect (Postgres + Kafka) — AI‑Ready Data Infrastructure

Location: Noida (Hybrid). Remote within IST±3 considered for exceptional candidates.

Employment: Full‑time

About Us

We are building a high‑throughput, audit‑friendly data platform that powers a SaaS for financial data automation and reconciliation. The stack blends OLTP (Postgres), streaming (Kafka/Debezium), and OLAP (ClickHouse/Snowflake/BigQuery), with hooks for AI use‑cases (vector search, feature store, RAG).

Role Summary

Own the end‑to‑end design and performance of our data platform—from multi‑tenant Postgres schemas to CDC pipelines and analytics stores—while laying the groundwork for AI‑powered product features.

What You’ll Do

• Design multi‑tenant Postgres schemas (partitioning, indexing, normalization, RLS), and define retention/archival strategies.  

• Make Postgres fast and reliable: EXPLAIN/ANALYZE, connection pooling, vacuum/bloat control, query/index tuning, replication.  

• Build event‑streaming/CDC with Kafka/Debezium (topics, partitions, schema registry), and deliver data to ClickHouse/Snowflake/BigQuery.  

• Model analytics layers (star/snowflake), orchestrate jobs (Airflow/Dagster), and implement dbt‑based transformations.  

• Establish observability and SLOs for data: query/queue metrics, tracing, alerting, capacity planning.  

• Implement data security: encryption, masking, tokenization of PII, IAM boundaries; contribute to PCI‑like audit posture.  

• Integrate AI plumbing: vector embeddings (pgvector/Milvus), basic feature‑store patterns (Feast), retrieval pipelines and metadata lineage.  

• Collaborate with backend/ML/product to review designs, coach engineers, write docs/runbooks, and lead migrations.

Must‑Have Qualifications

• 6+ years building high‑scale data platforms with deep PostgreSQL experience (partitioning, advanced indexing, query planning, replication/HA).  

• Hands‑on with Kafka (or equivalent) and Debezium/CDC patterns; schema registry (Avro/Protobuf) and exactly‑once/at‑least‑once tradeoffs.  

• One or more analytics engines at scale: ClickHouse, Snowflake, or BigQuery, plus strong SQL.  

• Python for data tooling (pydantic, SQLAlchemy, or similar); orchestration with Airflow or Dagster; transformations with dbt.  

• Solid cloud experience (AWS/GCP/Azure)—networking, security groups/IAM, secrets management, cost controls.  

• Pragmatic performance engineering mindset; excellent communication and documentation.

Nice‑to‑Have

• Vector/semantic search (pgvector/Milvus/Pinecone), feature store (Feast), or RAG data pipelines.  

• Experience in fintech‑style domains (reconciliation, ledgers, payments) and SOX/PCI‑like controls.  

• Infra‑as‑Code (Terraform), containerized services (Docker/K8s), and observability stacks (Prometheus/Grafana/OpenTelemetry).  

• Exposure to Go/Java for stream processors/consumers.  

• Lakehouse formats (Delta/Iceberg/Hudi).

Key skills expected:

• WordPress Plugin Development
• WordPress Custom Theme Development
• HTML + CSS
• Core PHP
• MySQL

Job description:

• Extensive knowledge and experience of custom WordPress development using JavaScript and PHP frameworks.
• Experience and ability to build WordPress plugins from detailed briefs and mock ups using best practices, clean reusable and expandable code.
• Experience in using cPanel and deployment
• Development and Maintenance of high-traffic WordPress and WooCommerce based websites
• Developing front-end websites and applications using HTML, CSS, Javascript, jQuery, PHP
• Basic knowledge of JavaScript, JQuery, theme and color combination for websites.
• Good communication and interaction skills.

KRONOS WORKFORCE TIMEKEEPER, REPORTING, KRONOS, SQL, SCRUM METHODOLOGY

Role: CLIENT SERVICING - PERFORMANCE MARKETING

Company Industry: Marketing and Advertising

Experience: 2-5  years

Education: Bachelor’s degree or equivalent

Salary Bracket:  - 8L

You will have to develop a thorough understanding of Unigage's clients and drive customer engagement. You will be responsible for streamlining processes for the entire client lifecycle from on-boarding to churn. 

RESPONSIBILITIES:

• Responsible for achievement of digital marketing objectives of our clients
• Oversee overall quality of work being delivered on the account
• Demonstrate subject matter understanding of digital marketing, engage in strategic discussions around Performance marketing, Search Engine Marketing, Social, SEO and other channels

• Experience in fronting client relationships directly

• Handling operations and client management
• Briefing the creative team, helping in the creation of a concept.
• Facilitating communication between Client Service Operations & other business units to ensure an effective operating environment.
• Strategizing and executing campaigns for clients.
• Working with senior management keeping them informed of new developments, service issues and new business opportunities.
• Managing paid social media campaigns 

REQUIREMENTS:

• Should be hands-on experience in paid search, display, retargeting, email marketing, social, Conversion Optimization, and other key relevant channels that provide traffic and conversions for clients and to share this with internal teams too.

• Understanding and experience of the key analytical and market intelligence tools like Google Analytics and other sources across multi-channels – including PPC and display platforms is a must.

.

• Should have worked on social media calendar and interactions
• Should have advertising agency experience

Senior Python Backend Developer 

Notice Period: 45 days / Immediate Joining

Banyan Data Services (BDS) is a US-based Infrastructure Services Company, headquartered in San Jose, California, USA. It provides full-stack managed services to support business applications and data infrastructure.  We are looking for a Senior Python Developer to join our development team based out of Bangalore. This teamwork on building the next-generation SAS application on the Hybrid Cloud platform.  

It's a once-in-a-lifetime opportunity to join our rocket ship startup run by a world-class executive team. We are looking for candidates that aspire to be a part of the cutting-edge solutions and services we offer that address next-gen data evolution challenges.  

Key Qualificatisons

· Ability to write high-quality code efficiently.

· Design and develop new services/micro-services.

· Participate in planning and management of development process.

· Share architectural design vision with both technical and non-technical team members, including fellow engineers.

· Works on improvements in development toolset including testing frameworks, deployment scripts, and monitoring libraries.

· Experience solving complex problems and implementing solutions for performance and scalability.

· Write clean, well-structured, and maintainable code with automated test coverage and corresponding documentation.

· Explore new latest relevant technology, techniques, frameworks, tools, methodologies, and processes.

· Comfortable working with all aspects of software development; including dev-ops, quality assurance, research, and design.

Requirements

· Minimum 3 years of experience as a Python Developer in application development.

· Experience in Developing applications/software using Python, developing web services using Django/Flask, working with REST API, and working with any databases technology.

· Strong in Reg expression and string handling.

· Strong in python programming and should be able to develop both API, UI, and backend validations.

· Integration of user-facing elements developed by front-end developers with server-side logic and Implementation of security and data protection.

· Experience in Developing applications, software using Python, developing web services using Django, Flask, working with REST API, and working with any databases technology.

· Worked on open-source tools for logging, monitoring, search engine, caching, etc.

· Exposure to any of relation database technologies MySQL/Postgres/Oracle or any No-SQL database.

· Experience working on DevOps tools for continuous integration.

· Performed App servers, application deployments, web server deployments.

· Design and implementation of low-latency, high-availability, and performant applications.

· Working knowledge of AWS, enough to be able to set up the environment for application development.

· Good good analytical and execution skills.

· Worked on open-source software for development, logging, monitoring, search engine, caching, etc.

http://www.banyandata.com" target="_blank">www.banyandata.com 

• Work with developers to build out CI/CD pipelines, enable self-service build tools and reusable deployment jobs. Find, explore, and advocate for new technologies for enterprise use.
• Automate the provisioning of environments
• Promote new DevOps tools to simplify the build process and entire Continuous Delivery.
• Manage a Continuous Integration and Deployment environment.
• Coordinate and scale the evolving build and cloud deployment systems across all product development teams.
• Work independently, with, and across teams. Establishing smooth running. environments are paramount to your success, and happiness
• Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the[1]box thinking, teamwork, self-organization, and diversity.

Technical Skills

• Experience with AWS multi-region/multi-AZ deployed systems, auto-scaling of EC2 instances, CloudFormation, ELBs, VPCs, CloudWatch, SNS, SQS, S3, Route53, RDS, IAM roles, security groups, cloud watch
• Experience in Data Visualization and Monitoring tools such as Grafana and Kibana
• Experienced in Build and CI/CD/CT technologies like GitHub, Chef, Artifactory, Hudson/Jenkins
• Experience with log collection, filter creation, and analysis, builds, and performance monitoring/tuning of infrastructure.
• Automate the provisioning of environments pulling strings with Puppet, cooking up some recipes with Chef, or through Ansible, and the deployment of those environments using containers, like Docker or Rocket: (have at least some configuration management tool through some version control).

Qualifications:

• B.E/ B.Tech/ M.C.A in Computer Science, Electronics and Communication Engineering, Electronics and Electrical Engineering.
• Minimum 60% in Graduation and Post-Graduation.
• Good verbal and written communication skills