Digital Marketing Associate (PPC Specialist)

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

Backend - Software Development Engineer II

Experience - 4+ yrs 

About Wekan Enterprise Solutions

Wekan Enterprise Solutions is a leading Technology Consulting company and a strategic investment partner of MongoDB. We help companies drive innovation in the cloud by adopting modern technology solutions that help them achieve their performance and availability requirements. With strong capabilities around Mobile, IOT and Cloud environments, we have an extensive track record helping Fortune 500 companies modernize their most critical legacy and on-premise applications, migrating them to the cloud and leveraging the most cutting-edge technologies.

Job Description

We are looking for passionate software engineers eager to be a part of our growth journey. The right candidate needs to be interested in working in high-paced and challenging environments. Interested in constantly upskilling, learning new technologies and expanding their domain knowledge to new industries. This candidate needs to be a team player and should be looking to help build a culture of excellence. Do you have what it takes?

You will be working on complex data migrations, modernizing legacy applications and building new applications on the cloud for large enterprise and/or growth stage startups. You will have the opportunity to contribute directly into mission critical projects directly interacting with business stakeholders, customer’s technical teams and MongoDB solutions Architects.

Location - Bangalore

Basic qualifications:

• Good problem solving skills
• Deep understanding of software development life cycle
• Excellent verbal and written communication skills
• Strong focus on quality of work delivered
• Relevant experience of 4+ years building high-performance backend applications with, at least 2 or more projects implemented using the required technologies

Required Technical Skills:

• Extensive hands-on experience building high-performance web back-ends using Node.Js. Having 3+ hands-on experience in Node.JS and Javascript/Typescript and minimum
• Hands-on project experience with Nest.Js
• Strong experience with Express.Js framework
• Hands-on experience in data modeling and schema design in MongoDB 
• Experience integrating with any 3rd party services such as cloud SDKs, payments, push notifications, authentication etc…
• Exposure into unit testing with frameworks such as Mocha, Chai, Jest or others
• Strong experience writing and maintaining clear documentation

Good to have skills:

• Experience working with common services in any of the major cloud providers - AWS or GCP or Azure
• Experience with microservice architecture
• Experience working with other Relational and NoSQL Databases
• Experience with technologies such as Kafka and Redis
• Technical certifications in AWS / Azure / GCP / MongoDB or other relevant technologies

Responsibilities:

• Engage directly with key clients through proactive communication, including outbound calls, virtual meetings, and in-person visits.
• Manage the complete sales cycle from lead generation to deal closure, ensuring a seamless end-to-end experience for the client.
• Understand client business needs, challenges, and objectives to offer tailored solutions that align with company services.
• Build and nurture strong, long-term relationships with key accounts to ensure high customer satisfaction and retention.
• Strategically follow up on leads and business inquiries, providing relevant information via email, calls, or meetings.
• Develop and maintain a comprehensive database of current and potential clients, tracking engagement and sales activity.
• Create and implement customized sales strategies, including cold outreach, networking, and lead qualification, to drive business growth.
• Proactively identify and pursue new business opportunities to consistently achieve and exceed revenue targets.
• Present and clearly explain services to prospective clients, showcasing value propositions and ROI.
• Conduct market research to identify emerging trends, competitor activity, and potential areas for business development.
• Meet and exceed monthly and quarterly sales targets by effectively managing a pipeline of key accounts.

Desired Candidate Profile:

• Experience: 1 to 4 years in key account management or B2B sales, with demonstrated success in end-to-end sales cycles.
• Strong communication, negotiation, and presentation skills.
• Ability to manage multiple client relationships and prioritize tasks effectively.
• Self-motivated, target-driven, and comfortable working in a dynamic, fast-paced environment.

Key Qualifications

1) BS/MS in Computer Science or relevant field and 6+ years of experience in building backend services with

Python 3.7.x using Django >= 2.2.1, Django REST framework >= 3.13.1, Flask >=1.1.2 and relational databases

design and maintenance.

2) At least 4 years of solid experience in working with front-end MVC framework React and caching strategies

(memcached, Redis).

3) Expertise in building microservices-based and cloud-based architectures including development and deployment

in AWS.

4) At least 3 years of experience with Web Application technologies: REST, MongoDB, MySQL, NoSQL, AWS

Lambda, API Gateway and web servers Apache, Nginx.

5) Follows coding best practices to produce tested, scalable, reliable and maintainable code.

6) Hands-on experience in developing, deploying, and releasing large-scale applications.

Responsibilities

1) Understand complex requirements, scope and architect major features and perform API technical design for

junior developers to enhance the product at all layers.

2) Think in terms of future possibility of features, backward compatibility, and application performance.

3) Build cloud-based Python Django software products and implement UI components in React.js framework.

4) Write quality code (with comments, unit tests & documentation), design, implement and manage data pipelines

at enterprise scale with data migration and production data maintenance.

5) Collaborate with different teams to conceptualize, design, and build highly scalable and reliable software

solutions with REST APIs following SDLC best practices and DevOps principles.

6) Work closely with product, project and business teams to translate user feedback and company vision into

technical roadmap.

7) Possess strong product-centric mindset. You should be interested in the way software products are built and

comfortable to be proactive with your ideas and opinions.

 Must Have: BE/BTech/ME/MTech in Computer Science or Information Technology

Our Stack

Back-end: Python, Django REST, MySQL, Celery, Rabbitmq, Sqlalchemy, RDS

Front-end: JavaScript, React, HTML, CSS, Bootstrap

Ops: Docker, AWS, RDS, Terraform, Github Actions, AWS Route53, AWS cloudwatch

Key responsibility:

• Seasoned Bonita Developer/Architect.
• Experience implementing BonitaSoft as the business process management tool for the client.
• Strong UI knowledge in Angular JS, Jquery
• Strong knowledge of BPMN 2.0 concepts
• Hands on experience using Bonita’s different platforms components such as:

1.              Bonita Studio
                Bonita BPM Engine
                Bonita Portal
                Bonita UI Designer

nurture.farm is looking for an experienced Tech Lead who is eager to have an impact on the future of sustainable agriculture around the globe.

Our Company

At nurture.farm, we are putting the farmer at the center of everything we do. We

are building a more resilient and sustainable farming ecosystem by reducing risks

and improving the quality of life for the farmers and their families through

digitization of the farming life cycle, financial inclusion of the farming community,

and affordable timely access to products, technologies, advisory and services. We

are a technology-led organization, focused on bringing scalable and sustainable

solutions to the farming ecosystem. We are a young entrepreneurial startup that

wants to learn, create and adapt every day. We aspire to create a happy and pro

ductive workplace for our employees, that embodies respect and transparency in

every part of the organization.

The Opportunity

Nurture.farm is looking for builders and tinkerers, who derive pleasure from

creating something from scratch.Dreamers, who are passionate about creating

something that touches of millions of people, and transforms lives. Sculptors, who

take pride in simplicity of design, and have the keenest eye for detail when it

comes to quality,learners, who look forward to continuing to grow everyday.

What you’ll do

• Design, develop, test, deploy, maintain and improve software.
• Manage individual project priorities, deadlines and deliverables.
• Enthusiastic to take on problems across the full-stack
• Mentor junior engineers
• Architect large scale systems

What we’re looking for

Builders and tinkerers, who derive pleasure from creating something from scratch,

dreamers, who are passionate about creating something that touches millions of people, and transforms lives,

sculptors, who take pride in simplicity of design, and have the keenest eye for detail when it comes to quality

learners, who look forward to continuing to grow every day

5-8yrs of mobile development experience in one or more general purpose programming languages.

Professional experience in building apps/sdks using Android SDK and/or Flutter

Programming experience in one or more of the following languages: Java, Kotlin, Dart.

Knowledge of React Native/Flutter will be a plus.

Working proficiency and communication skills in verbal and written English.

Writing reusable, testable, and efficient code.

TECHNICAL Project Manager             

GormalOne LLP. Mumbai IN

GormalOne is on a mission to make dairy farming highly profitable, especially for the smallest farmers living in the most neglected geographies. We are a dairy-focused technology solution provider with a vision to resolve the pain points of everyone in the dairy ecosystem. We are building a comprehensive platform for cattle management where farmers to AITs (Artificial Insemination technicians), para vets, veterinarians, consultants, and corporates can collaborate and benefit each other using data. Nitara offers an easy-to-use artificial intelligence-enabled herd management system for farmers/veterinary/paraprofessionals/AITs.

We are looking for a Project manager who will be instrumental in the planning and management of both IT and IT-related projects. As a Technical Project Manager, you are required to have a high level of technical expertise as well as organization, leadership, and communication skills.

Responsibilities

• Responsible for project planning and delivery. Ensure scope for all the projects are delivered to meet the business need as per the agreed schedule, scope, quality, and cost. Lead project planning effort in the creation of project plans, tasks, and schedules
• Conduct high level scoping, impact and risk assessment, schedule, and resource requirements for the successful delivery of the projects to the agreed scope.
• Organize and facilitate regular project scrum to track project tasks and dependency.
• Identify, assess, track and mitigate issues and risks at multiple levels
• Work closely with various teams internally & the user side to ensure delivery of solutions and deployment as per requirement.
• Drive effective teamwork, communication, collaboration, overcome obstacles, resolve conflicts, and commitment across multiple disparate groups with competing priorities.
• Responsible for the overall health of the projects by monitoring schedule, budget, milestones, and benefits attainment, project risk control, and project governance.
• Ensure that realistic project plans are prepared and maintained & all activities are tracked against the plan, providing regular and accurate reports to Management.
• Responsible for change control, gaining agreement for CRs to the projects from the product owner and other relevant stakeholders.
• Provide weekly / regular project updates to the Program Management Office.
• Work towards continual improvement by implementing corrective action plans based on performance analysis, lessons learned, project archives, etc.
• Hiring, training, and developing new employees to meet organizational needs
• Reviewing employee performance evaluations and providing feedback on areas for improvement.

Certifications Required

• Project Management Professional (PMP) or Prince 2 foundation/practitioner.
• Certified Scrum Master (CSM)

Skills and Capabilities

Essentials

• Min 3-5 years of technical project management experience with overall 5-10 years of IT services experience.
• Excellent project management skills to develop a business case and deliver solutions to the user with oversight of technical solution implementation.
• Proven experience in managing projects using agile methodologies such as agile scrum. Good knowledge of tools like Jira, Azure DevOps, MS Projects, Confluence, etc.
• Experience in managing projects in a variety of technologies (e.g. Java, .Net, etc.)
• A high degree of technical competency in software development practices, project management, and the ability to bridge the gap between technology and business needs.
• Strong analytical and quantitative skills in order to gather insights from data to identify underlying issues
• Ability to thrive in a fast-paced, Scrum/Agile development environment with the ability to multi-task and respond flexibly to change
• Deal well with ambiguity and changing deadlines while keeping the focus on delivering results.
• Strong and effective project leader who can prioritize well and communicate effectively.
• Comfortable in getting hands dirty in day-to-day tasks to get things done
• Experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.
• Experience in handling different phases of the project's life cycle from requirement gathering until steady-state handover.
• Proficient in written and spoken English in a business setting.

Soft Skills required:

• Strong analytical skills
• Strong written documentation skills
• Strong presentation skills
• Good communication skills and able to communicate at all levels
• Ability to work well in a diverse environment and proven ability to influence others to achieve positive outcomes

Kindly note: Salary shall be commensurate with qualifications and experience

Visit us at - https://gormalone.com/">https://gormalone.com/  &  https://www.nitara.co.in/">https://www.nitara.co.in/

Requirements:-

• Excellent organizational skills.
• Customer service attitude.
• Professional attitude and appearance.
• Solid written and verbal communication skills.
• Proven work experience as a Receptionist, Front Office Representative or similar role.
• Direct visitors to the appropriate person and office.
• Answer, screen and forward incoming phone calls.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk.