Digital Marketing Manager

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

We are looking for Course Resource Developers/ Academic Writers for our Accounting and Finance vocational training division in Australia. For our Australian Registered Training (RTO) registration we require Course Resource Developers/ Academic Writers for the initial and ongoing development of course training resources and training compliance documents.

Successful candidates can work remotely from their home, or own office in their home country, to support our Australian training operations.

Your New Role
As a Course Resource Developer/Academic Writer you will be responsible for developing resources and compliance documents and adapting them for specific target student cohorts.

You will utilise your training background to:

• Assist with developing training compliance documents for RTO registration using the templates provided by Senior Consultants
• Develop Accounting and Finance assessments and PowerPoints using the texts provided
• Upload content to the online platform and ensuring information is interactive and comprehensible

What You'll Need To Succeed

• Minimum bachelor or higher level qualification in Accounting and Finance
• Previous experience in course development and writing
• Knowledge and confidence with editing of online training portals
• Previous experience working within a training organisation
• Ability to work with trainers to create appropriate scenarios
• Ability to work from home using online platforms such as Zoom and Skype

What You'll Get In Return:

• Your contract annual payment will range from AUD $12,000-  AUD $16,000
• Payment will be determined based on your experience and productive outcomes

How You Will Work

• From your home or own office in your home country
• Closely with your Australian based Compliance Manager via Zoom
• Using  your own computer and software for work
• Training compliance templates, textbooks, eBooks, online course portal and other required base resources will be provided   

Who We Looking For

• Those with excellent academic writing skills in English
• University lecturers working in Accounting and Finance disciplines (current or retired)
• Excellent writing skills when using sample documents and templates
• Those who hold a bachelor degree, or above, qualification in Accounting and Finance

How We Will Select

• We will review your resume for selection for a short interview via Zoom
• You will be given a familiar topic to complete an academic writing task and monitored via Zoom
• Based on your interview and academic writing skills selection will be decided

• demonstrates a growth mindset, seeks feedback often and is effective in continuous personal and professional development
• provides expertise in all phases of the development lifecycle from concept and design to testing
• defines the architecture, best practices and coding standards for the product development team
• supports continuous technical improvement by investigating alternatives and technologies and presenting these for architectural review
• motivates team members and extends goodwill to other employees while having fun!

• 2+ years of software industry experience
• Strong Expertise in JS, PHP, React, Node, Angular2+, MySQL, PostgreSQL
• Solid understanding of software design, development, testing, and problem-solving
• Expertise in coding efficient, high quality and modularized software
• Experience in developing Web services - Rest/Soap APIs/HTTP API - Microservices
• Experience setting up and managing servers. Devops experience is a big plus
• Strong exposure on Database like RDBMS - Postgres DB / NoSQL DB like DynamoDB, Elasticsearch
• Experience in Cloud / Storage like Amazon (AWS) - EC2/EBS/S3
• Expertise in test automation
• Familiarity with Unix shell and source control systems and tools such as git
• Strong technical leadership skills
• Comfortable collaborating with designers, front-end developers and other team members
• Strong communication skills
• Technical Coaching and mentoring skills
• Understanding of machine learning, natural language processing is a plus

Evox Systems is an innovative IT company founded in Mumbai in 2014 and now based in Vadodara. We are a small international team of like-minded, young, enthusiastic individuals from India and Russia. We are on a hunt for curious, hardworking, like-minded people for various roles at the organization. If you feel you fit the bill, shoot in your CV or hit apply.

We are looking for an experienced full-stack developer to work on a number of company's web applications.

Responsibilities:

- Lead the development of a new web application,

- Oversee and guide the work of junior developers,

- Discuss high-level technical problems with the tech lead,

- Discuss user experience with the customer representative,

- Write high-quality code across the whole stack (MERN),

- Review code of the junior developers,
- Manage the team and product development.

Requirements:
- Experience in fullstack development,

- Experience in leading a team of junior developers,
- Ability to understand and implement nontrivial algorithms,
- Good knowledge of networking standards (HTTP specs, HTML specs, etc).

Working conditions:

- Working days: 5 days a week, from 10:00 till 19:00,
- Employment type: full-time
- Job location:

  * We will give preference to candidates who are willing to relocate to Vadodara, Gujarat. We will provide relocation assistance and support.

  * Exceptional candidates willing to work remotely will also be considered. 

We are looking for a skilled Full Stack Developer with experience with ReactJS, Nodejs/Express, working exposure to NoSQL, AWS and Python who will be responsible for developing and designing web applications for our company. In order for you to succeed in this role, you will need to be proficient in JavaScript, HTML, CSS, and have solid knowledge and experience in programming applications.

Responsibilities:

• Build the front-end of applications through appealing visual design
• Design client-side and server-side architecture
• Design, develop and manage well-functioning databases and applications
• Test software to ensure responsiveness and efficiency
• Troubleshoot, debug and upgrade software
• Create security and data protection settings
• Build features and applications with a mobile responsive design
• Write technical documentation
• Work with data scientists and analysts to improve software
• Ship code quickly and iteratively every day working with large real world datasets.

Requirements:

• Proficient in Javascript (React/Angular/Vue) Preferable good experience with Nodejs, Express)
• Bachelor degree in Web development or related field, or relevant experience.
• Solid knowledge and experience in programming applications.
• Proficient in NoSQL (MongoDB) and SQL (MySQL, Postgres)
• Dedicated team player.
• Ability to thrive in a fast-paced environment.
• Solid ability in both written and verbal communication.
• Knowledge of programming language and technical terminology.
• Able to develop ideas and processes and clearly express them.
• High degree of independent judgment.
• Able to solve complex problems.
• Experience with Python, RoR and/or PHP desired.

• Should be passionate about transforming sales, service and marketing and whose values align with that of Casey Foods.
• Should have high emotional intelligence and genuine empathy for others through which he should be able to maximize the impact by understanding the motivations of the team and adapting through effective communications.
• Should be a positive game player having a track record of at least 12-15 years of experience of leading and empowering groups towards driving improvement while navigating change and simultaneously winning.
• Should be able to create a culture of transparency and focussed improvement while having fun and fostering a strong team environment.
• Should be a data driven personality who could leverage and communicate using data to improve core marketing strategies that matters to the individual of our team.
• Should have well experienced in managing or being managed in a structural sales environment.