Product Manager

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

About Us:

With a mission to upgrade the digital marketing industry with profound practical expertise and innovation, InSnap Technologies started its operations in 2018. Founded as a subsidiary of Spokesly INC based out of California, USA).

InSnap has grown to be a family of some of the best talent from around the world who empowered thousands of businesses of achieve their digital marketing goals. Powered with business intelligence data, vision, and out-of-the-box thinking, InSnap provides novelty solutions and tools to rest all the digital marketing worries for a B2B enterprise.

Role: Business Development Associate

Location: 747, Pooja Bulding,80 Ft road 4th Block, Koramangala, Bangalore,Karnataka-560034

Job Type: Full-Time, Night Shift

Key Responsibilities:

·      Lead Generation: Research, identify, and target potential clients through various channels (email, social media, cold calls) during the night shift hours.

·      Client Engagement: Establish connections with leads, qualify prospects, and engage them in discussions to understand their needs and offer solutions.

·      Sales Support: Support the sales team by assisting in the development and presentation of proposals, negotiating pricing, and finalizing deals.

·      Follow-ups: Proactively follow up on leads and inquiries from various platforms to maintain the sales pipeline and close opportunities.

·      Relationship Building: Foster and maintain long-term relationships with clients, ensuring they are satisfied with our services and receive timely support.

·      Market Research: Keep an eye on market trends and competitor activities to identify new opportunities and adapt business development strategies.

·      Reporting: Track, monitor, and report lead generation metrics, sales progress, and pipeline activities to senior management.

·      Collaboration: Work closely with the sales, marketing, and customer support teams to ensure smooth customer onboarding and service delivery.

Qualification And Skills:

·      Bachelor’s degree in Business, Marketing, or a related field

·      Strong Presentation Skills and Experience in Making Presentations

·      Team Player with Strong Interpersonal Skills

·      Excellent command of written & spoken English

·      Understanding and knowledge of brand building & Digital marketing

·      Minimum 1-7 year of experience in Business Development

·      Willing to work in Night shift

·      Strong negotiation skills and the ability to close deals

Perks

·      Excellent growth opportunity

·      Flexible work hours and remote work options

·      Competitive salary and performance-based incentives

Job Description:

We are seeking an experienced PHP Developer to join our web development projects. As a PHP Developer, you will play a key role in writing clean and efficient PHP code, following industry best practices and collaborating with the creative team. Your expertise and problem-solving skills will contribute to the success of our software development process.

Responsibilities:

·        Write backend code and develop efficient PHP modules.

·        Solve complex performance problems and address architectural issues.

·        Integrate and combine data storage solutions.

·        Contribute to all phases of the software development lifecycle.

·        Troubleshoot and resolve issues as they arise.

·        Collaborate effectively across different time zones using tools like GitHub, video conferences, and documents.

·        Familiarity with common third-party APIs such as Google, Facebook, eBay, etc.

·        Utilize version control tools and work with relational databases.

·        Proficiency in HTML, CSS, JavaScript, and AJAX.

·        Demonstrate strong problem-solving skills and attention to detail.

·        Display a keen interest in learning new tools, languages, and workflows.

Requirements:

·        Minimum of 4+ years of experience.

·        Must have experience with WordPress & Laravel.

·        Strong knowledge of PHP programming language and related frameworks such as Laravel, Symfony, or CodeIgniter.

·        Proficiency in HTML, CSS, JavaScript, and jQuery.

·        Experience working with databases like MySQL, PostgreSQL, or MongoDB.

·        Familiarity with version control systems, preferably Git.

·        Understanding of object-oriented programming (OOP) principles.

·        Strong problem-solving skills and ability to work independently as well as in a team environment.

• Call Customers with Overdue Accounts.
• Understand and Explain Benefits of Repayment and Credit History of Customer.
• Correct Customer Misunderstanding On Product Policy and Terms.
• Set Up Payment Plan and Follow-Up Schedule.
• Educate Customer On Consequences for Late Payment.
• Escalate Difficult or Unusable Case to Team Leaders.
• Provide Feedback On Reason for Default to Team Leader.

• Should have hands-on experience in advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, Bootstrap, BackboneJS, ReactJS, DurandalJS, etc. (ReactJS is Mandatory) 
• Proficient in web markup, including HTML5, CSS3
• Good understanding of server-side CSS pre-processing platforms, such as LESS and SASS and experience in building/using REST APIs    
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of asynchronous request handling and partial page updates.

About Us

Zupee is India’s fastest-growing innovator in real money gaming with a focus on predominant skill-focused games. Started by 2 IIT-Kanpur alumni in 2018, we are backed by marquee global investors such as WestCap Group, Tomales Bay Capital, Matrix Partners, Falcon Edge, Orios Ventures, and Smile Group.

Know more about our recent funding: https://bit.ly/3AHmSL3

Our focus has been on innovating in the board, strategy, and casual games sub-genres. We innovate to ensure our games provide an intersection between skill and entertainment, enabling our users to earn while they play.

Location: We are location agnostic & our teams work from anywhere. Physically we are based out of Gurugram

Core Responsibilities:

• Handling all Devops activities
• Engage with development teams to document and implement best practices for our existing and new products
• Ensure reliability of services by making systems and applications stable
• Implement DevOps technologies and processes i.e. containerization, CI/CD, infrastructure as code, metrics, monitoring, etc.
• Good understanding of Terraform (or similar ‘Infrastructure as Code’ technologies)
• Good understanding of modern CI/CD methods and approaches
• Troubleshoot and resolve issues related to application development, deployment, and operations
• The expertise of AWS ecosystem (EC2, ECS, S3, VPC, ALB, SG)
• Experience in monitoring production systems and being proactive to ensure that outages are limited
• Develop and contribute to several infrastructure improvement projects around performance, security, autoscaling, and cost-optimization

What are we looking for:

• AWS cloud services – Compute, Networking, Security and Database services
• Strong with Linux fundamentals
• Experience with Docker & Kubernetes in a Production Environment
• Working knowledge of Terraform/Ansible
• Working Knowledge of Prometheus and Grafana or any other monitoring system
• Good at scripting with Bash/Python/Shell
• Experience with CI/CD pipeline preferably AWS DevOps
• Strong troubleshooting and problem-solving skills
• A top-notch DevOps Engineer will demonstrate excellent leadership skills and the capacity to mentor subordinates
• Good communication and collaboration skills
• Openness to learning new tools and technologies
• Startup Experience would be a plus

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model 
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows for state management (such as Redux/Mobx)
• Familiarity with RESTful APIs 
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc. 
• Ability to understand business requirements and translate them into technical requirements 
• A knack for benchmarking and optimization 
• Experience in Python or Java/Kotlin development