Digital Marketing Manager

About Us: We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company. 

Why Moshi Moshi? The learning curve at Moshi Moshi is very high when compared to the industry average and that's primarily because you get to work with Companies / Brand managers / Marketers of different sizes and thought processes who push you to think better and faster. So, hop on to the ride we dearly call Moshi Moshi and let's Say hello to the world. 

PS:- We are also very close to a lot of food joints and breweries, so in case your manager/boss gives you a lot of work or is Expecting the Extra, you can quickly grab a recharge and continue with your everyday life struggles. We can't do much about the manager! 

Job Role:  Video Lead

Experience Level: 5+ years 

Location: Bangalore, Onsite 

Job Description: We are looking for someone with previous social media reels edit/ creation experience who holds an experience of 5 Years plus. 

Responsibilities:- 

● Creation of Social media posts, reels, etc . 

● Edit videotapes, insert music, dialogue, and sound effects, and arrange films into sequences. 

● Correct errors, using editing equipment. 

● Must know motion graphics. 

● Minimum 8-10 edits in a day.

● Client interaction and team handling is a must. 

● Should be a master in Adobe After Effects, Photoshop, Illustrator and Adobe Premiere Pro. 

Job Title: Customer Support Executive

Location: Koramangala, Bengaluru

CTC: ₹4.5 LPA (₹32,500 In-hand) + Additional Incentives

Working Days: 6 Days a Week

Week Off: Rotational Weekend Off

Shift: Rotational Shifts (may extend till 11:00 PM – 12:00 AM)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to join our team in Bengaluru. The ideal candidate will be responsible for handling customer queries, providing timely resolutions, and ensuring a positive customer experience. This role requires excellent communication skills, problem-solving ability, and a customer-first approach.

Key Responsibilities

1. Customer Interaction

• Handle inbound and outbound customer queries through calls, emails, and chat.
• Provide accurate information about products, services, and processes.
• Ensure prompt and effective resolution of customer concerns.

2. Issue Resolution

• Identify customer problems and provide appropriate solutions within defined timelines.
• Escalate complex issues to relevant internal teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.

3. Customer Experience

• Maintain a professional and empathetic approach while interacting with customers.
• Build positive relationships with customers to enhance satisfaction and retention.
• Ensure adherence to service quality standards and company policies.

4. Documentation & Reporting

• Maintain accurate records of customer interactions in the CRM system.
• Document feedback and share insights with relevant teams to improve services.

Required Skills & Qualifications

• Bachelor’s degree in any discipline.
• 6 months–3 years of experience in customer support, customer service, or a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Opportunity to work in a dynamic and growth-oriented environment.
• Exposure to customer experience and service operations.

• Strong Outbound Sales profile with B2B Saas or ERP-Tech Sales experience
• Mandatory (Experience 1): 1+ YOE in B2B SaaS / Tech Sales experience as an SDR
• Mandatory (Experience 2): Must have strong experience in Lead Generation & Outbound Calls
• Mandatory (Experience 3): Hands-on experience outbound experience using email, LinkedIn, cold calls, and WhatsApp.
• Mandatory (Tools): Proficient in using CRM systems like HubSpot and LinkedIn Sales Navigator.
• Mandatory (Company) - B2B SaaS Products OR IT/Tech Services companies

Preferred

Roles & Responsibilities:

• Create accurate 2D and 3D drawings, models, and designs using AutoCAD.

• Prepare Basic Engineering Documents such as PFD (Process Flow Diagrams), P&ID (Piping and Instrumentation Diagrams), and HFD (Hook-Up Flow Diagrams).

• Design and draft detailed layouts, including: Equipment Layouts Civil General Arrangements (GA) Piping Layouts & Isometrics Electrical Layouts Piping Bill of Quantities (BOQ)

• Collaborate closely with design and development teams, project engineers, and proposal engineers across various projects.

• Convert conceptual designs into detailed engineering and manufacturing drawings.

• Incorporate revisions, modifications, and changes into existing drawings as per updates and site feedback.

• Attend client kick-off meetings and conduct site visits for surveying and civil inspection.

• Ensure all drawings comply with industry standards and company guidelines.

• Maintain and organize a comprehensive library of project drawings and documentation.

• Familiarity with various STP technologies like MBBR, SBR, ASP, and MBR.

• Manage multiple drafting assignments in a time-bound manner with minimal supervision.  

Required Skills & Tools:

• Proficient in AutoCAD with strong skills in both 2D and 3D drafting.

• Working knowledge of related tools such as: Revit SketchUp Adobe Creative Suite

• Good understanding of engineering and architectural standards.

• Excellent attention to detail and accuracy, ensuring dimensional and specification correctness.

• Strong project management and organizational skills.

Skills

• Have published at least one original React Native App.
• Experience with third-party libraries and APIs 

Role 

Should be able to single-handedly build performant mobile apps on the React Native platform. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities 

• Build pixel-perfect, buttery smooth UIs across mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open-source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.

JOB ROLE-

 Technical Recruiters - US Staffing (Night Shift).
Having experience with Banking & Finance clietnts

Sourcing and screening potential IT candidates from effective usage of Internal Systems.
Hiring candidates for US Clients .
Postings vacancies on portals and Networking within time frame.
Screening candidate as per required details, matching IT resources.
Based on technological skills, rates and location preferences from the available pool of Resources.

Desired Candidate Profile

Very good communication skills

should be presentable and has to have technical knowledge.

EXP - 5-6yrs
Budget- 5LPA

• Excellent knowledge in one or more of Python/NodeJS REST Frameworks 
• Hands on experience in system architecture and data modelling. Experience with databases like MySQL, Postgres, MongoDB.
• Devops capabilities - with good understanding of deployments and cloud infrastructure. In depth knowledge of container architecture using Docker is must. 
• Scaled systems using RabbitMQ/ Redis /Celery/ Kafka