Telemarketing Executive

We are seeking a passionate Embedded System Trainer cum Developer who can train engineering students or professionals in embedded technologies and contribute to in-house development projects. This is a hybrid role that combines technical training with real-time project execution in embedded systems.

We’re partnering with a fast-growing AI-first enterprise transforming how organizations handle documents, decisioning, and workflows — starting with BFSI and healthcare. Their platforms are redefining document intelligence, credit analysis, and underwriting automation using cutting-edge AI and human-in-the-loop systems.

As an AI Engineer, you’ll work with a high-caliber engineering team building next-gen AI systems that:

• Power robust APIs and platforms used by underwriters, analysts, and financial institutions.
• Build and integrate GenAI-powered agents.
• Enable “human-in-the-loop” workflows for high-assurance decisions in real-world conditions.

Key Responsibilities

• Build and optimize ML/DL models for document understanding, classification, and summarization.
• Apply LLMs and RAG techniques for validation, search, and question-answering tasks.
• Design and maintain data pipelines for structured and unstructured inputs (PDFs, OCR text, JSON, etc.).
• Package and deploy models as REST APIs or microservices in production environments.
• Collaborate with engineering teams to integrate models into existing products and workflows.
• Monitor, retrain, and fine-tune models to ensure reliability and performance.
• Stay updated on emerging AI frameworks, architectures, and open-source tools; propose system improvements.

Required Skills & Experience

• 2–5 years of hands-on experience in AI/ML model development, fine-tuning, and deployment.
• Strong Python proficiency (NumPy, Pandas, scikit-learn, PyTorch, TensorFlow).
• Solid understanding of transformers, embeddings, and NLP pipelines.
• Experience with LLMs (OpenAI, Claude, Gemini, etc.) and frameworks like LangChain.
• Exposure to OCR, document parsing, and unstructured text analytics.
• Familiarity with FastAPI/Flask, Docker, and cloud environments (AWS/GCP/Azure).
• Working knowledge of CI/CD pipelines, model validation, and evaluation workflows.
• Strong problem-solving skills, structured thinking, and production-quality coding practices.

Bonus Skills

• Domain exposure to Fintech/BFSI or Healthcare (e.g., credit underwriting, claims automation, KYC).
• Experience with vector databases (FAISS, Pinecone, Weaviate) and semantic search.
• Knowledge of MLOps tools (MLflow, Airflow, Kubeflow).
• Experience integrating GenAI into SaaS or enterprise products.

Education

• B.Tech / M.Tech / MS in Computer Science, Data Science, or related field.
• (Equivalent hands-on experience will also be considered.)

Why Join

• Build AI systems from prototype to production for live enterprise use.
• Work with a senior AI and product team that values ownership, innovation, and impact.
• Exposure to LLMs, GenAI, and Document AI in large-scale enterprise environments.
• Competitive compensation, career growth, and a flexible work culture.

We are seeking a proactive and customer-first Team Lead - Customer Support to manage a team of senior and junior support associates. The ideal candidate takes ownership without waiting for instructions, drives ticket closure, manages day-to-day operations across shifts, and ensures a consistently high-quality customer experience. This role also requires strong stakeholder management to unblock dependencies and close tickets end-to-end.

Work Mode

• Work at the office - Bangalore Location

• 6 days/week

• Rotational shifts between 7:00 AM – 10:00 PM

Job Description: 

Key Responsibilities

• Lead, mentor, and manage a team of senior and junior customer support associates

• Monitor daily ticket queues, ensure SLA adherence, and drive timely closures

• Handle escalations with a customer-first mindset and ensure resolution end-to-end

• Maintain high standards of customer communication (clarity, empathy, accuracy)

• Plan and manage rosters, shift coverage, and hybrid team coordination

• Track productivity, adherence, attendance, and overall team performance

• Collaborate with Ops/Product/Tech/Finance teams to unblock and close tickets

• Identify recurring issues and drive process improvements to reduce repeat tickets

Key Result Areas

• SLA adherence: Consistent response and resolution performance

• Ticket closure & backlog: High closure rate and reduced aging/pending tickets

• Customer experience: Improved CSAT and reduced repeat contacts/escalations

• Escalation handling: Faster resolution and better ownership on critical cases

• Roster & shift management: Smooth coverage across rotational shifts with minimal gaps

• Team performance: Regular coaching and measurable improvement in productivity/quality

• Stakeholder coordination: Faster dependency closure and better cross-team collaboration

Mandate Skills :

• 3–5+ years of experience in Customer Experience and team management (TL experience preferred)

• Strong people management skills (handling senior + junior associates)

• Excellent written and verbal communication with a customer-first mindset

• Proactive ownership, strong time management, and ability to multitask

• Comfortable with rotational shifts, rosters, and hybrid team management

• Strong stakeholder management and ability to drive closure across teams

• Familiarity with ticketing tools (Freshdesk, Zendesk, Intercom, or similar) is a plus

Magento e-commerce applications, from discovery through launch and maintenance. This role requires an individual who can collaborate effectively with team members, handle a fast-paced environment, and thrive amidst the stress that sometimes comes with start-up life. We work on complex, cutting edge e-commerce applications for some of the nation's most exciting brands in fashion, technology, and consumer packaged goods.

Responsibilities

• Help implement Magento e-commerce applications
• Active participation in discovery, launch and maintenance
• Installation and configuration of Magento 1 and 2
• Create custom e-commerce modules using object- oriented PHP and Magento APIs
• Implement custom skins and front—end templates
• Working in collaboration with teams in a start up environment

Requirements & Qualifications

• Certified Magento developer credentials
• Meaningful PHP Web Development experience
• Familiarity and experience with Model-View-Controller (MVC) architectural patterns
• Strong MySQL skills
• Experience using PHP to create and consume web services (e.g. SOAP, REST)
• Strong analytic and problem-solving skills
• Good knowledge of JavaScript
• Good knowledge of CSS and CSS pre-processors
• Linux System Administration experience strongly preferred, but not required
• Experience with release building and deployment software, such as Jenkins, preferred but not  required
• Strong knowledge of architectural principles, design patterns and industry best practices
• Excellent communication and interpersonal skills, Fluent English.
• Experience in Magento or other e-commerce solutions.

Responsibilities:

• Develop and maintain high-quality, efficient, and scalable backend applications.
• Participate in all phases of the software development lifecycle (SDLC)
• Write clean, well-documented, and testable code adhering to best practices.
• Collaborate with team members to ensure the successful delivery of projects.
• Debug and troubleshoot complex technical problems.
• Identify and implement performance optimizations.
• Participate in code reviews
• Hands-on experience with Springboot, Java 8 and above.
• 2-5 years of experience developing Java applications.
• Knowledge about at least one messaging system like Kafka, RabbitMQ etc.
• Required React developer requirements, qualifications & skills:
• Proficiency in React.js and its core principles
• Strong JavaScript, HTML5, and CSS3 skills
• Experience with popular React.js workflows (such as Redux)
• Strong understanding of object-oriented programming (OOP) principles.
• Experience with design patterns and best practices for Java development.
• Proficient in unit testing frameworks (e.g., JUnit).
• Experience with build automation tools (e.g., Maven, Gradle).
• Experience with version control systems (e.g., Git).
• Experience with one of these databases – Postgres, MongoDb, Cassandra
• Knowledge on Retail or OMS is a plus.
• Experienced in containerized deployments using Docker, Kubernetes and DevOps mindset
• Ability to reverse engineer existing/legacy and document findings on confluence.
• Create automated tests for unit, integration, regression, performance, and functional testing, to meet established expectations and acceptance criteria.

Zycus is looking out for a seasoned Business Development Executives, with business development experience of about 0-4 years. Candidate should have hands-on experience in the generation of leads and new business opportunities.

Roles & Responsibilities:

• Generating new business leads and opportunities
• Collaborating with Regional Sales Managers to accelerate influx of business opportunities in the assigned territory.
• Reaching out via phone/email/social media to connect with prospective customers.
• Conducting secondary research into company financials, line of business, technology requirements, etc., to personalize prospecting efforts
• Staying up to date with the latest procurement industry trends & best practices
• Competitor analysis & positioning against them
• Delivering first-level Corporate Overview Presentations
• Pre-qualification of business opportunities (Gauging- Budget, Authority, Need & Timeline)
• Strategizing cross-functional campaigns to be conducted by BD & Marketing.

Skills & Experience Required

• Should have experience of 0-4 years in business development/inside sales in a software company
• Excellent verbal & written communication skills in English (Public Speaking background is preferable)
• Soft Skills (Pitching, Probing, Objection Handling, Rapport Building)
• Strong, in-depth analytical skill
• Proficient in professional business conversational etiquette
• Account Mapping & Social Selling ability
• Networking & Team Management
• Preffered Educational Qualification: B.E./MBA 

Note:

1. Candidates need check the detail and apply for the job online before the Walk-in at "https://zycus.skillate.com/jobs/54408"

Five Reasons Why You Should Join Zycus

1. Cloud Product Company: We are a Cloud SaaS Company and our products are created by using the latest technologies like ML and AI. Be a part of the next generation global business process transformation using SAAS - A Disruptive trend in the industry.
2. Join the Experts: Zycus has been consistently recognized by Gartner and  Forrester as a Leader in Strategic Sourcing and Source-to-Contract  Suites. Zycus has been recognized for its 'completeness of vision' and  'ability to execute' in the Gartner Magic Quadrant for Procure-to-Pay Suites, published in October 2021 (https://www.zycus.com/)
3. Become a Thought Leader: Play a critical role in taking the business to the next level and champion thought leadership in Cognitive Procurement with our Merlin AI Suite 
4. Get a Global Exposure: Work with our fortune 500 global customers.
5. Advance your career with us: We’re enthusiastic to help our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow.

About Us

Zycus is a pioneer in Cognitive Procurement software and has been a trusted partner of choice for large global enterprises for two decades. Zycus has been consistently recognized by Gartner, Forrester, and other analysts for its Source to Pay integrated suite. Zycus powers its S2P software with the revolutionary Merlin AI Suite. Merlin AI takes over the tactical tasks and empowers procurement and AP officers to focus on strategic projects; offers data-driven actionable insights for quicker and smarter decisions, and its conversational AI offers a B2C type user experience to the end-users.

Zycus helps enterprises drive real savings, reduce risks, and boost compliance, and its seamless, intuitive, and easy-to-use user interface ensures high adoption and value across the organization.

Start your #CognitiveProcurement journey with us, as you are #MeantforMore

• Own the development, testing, and maintenance of native SDKs and Unity on different mobile platforms, their respective OS versions, and devices.
• Partner with [redacted] to design and test new features and products.
• You have the desire to learn new things, try new technology, and seek opportunities to grow and mentor.
• Provide thought leadership in mobile engineering and bring your passion for technology to motivate and inspire on a day to day basis.
• Provide detailed estimates of work and ensure timely delivery of features.
• Produce and ensure delivery of quality, readable, and well-tested code.
• Rely on judgment and experience to plan and accomplish goals in a timely manner.
• Own the elements required to deliver features and results to internal stakeholders.

Zazzy is an interactive design and technology studio making things that engage people in new and interesting ways. We've done it for multinational brands, Y Combinator companies and fledgling startups.

A team of creatives, misfits and ardents helping brands bring the best experience possible for their audience.

We are looking for a talented, kind, & thoughtful UI Designer to join us. As one of the earliest members at Zazzy, you'll get to work on one of the most interesting, challenging and impactful challenges.

We are looking for someone equally comfortable taking the lead on a single project and having a support role on many. Someone who'd be one of us — a real part of our team!

How you will contribute:

• Execute wireframes into UI design
• Present design decisions to the stakeholders that are backed up by design principles
• Execute UXD to visually appealing interfaces
• Designing web & mobile application interfaces
• Creating beautiful as well as functional UI and giving wings to UX

A little bit about you:

• You have had a previous experience with at least two years in UI design or visual design
• You demonstrate excellent interpersonal communication skills
• You are a clear and effective presenter
• You welcome critics and have learn & grow attitude.
• You're always curious to learn more and question the decisions.

Perks:

• Work with good people and exciting projects.
• Work out of a super cool office or remote if you want. (We prefer at least two days a week in the office.) 
• Work hard, party harder.
• Casual startup environment.
• Chance to work on some amazing in-house products.
• Ample room for all kinds of design experiments and growth.
• Health insurance
• Profit sharing

About Us:

Winjit is one of Indias leading technology providers with over a decade of experience in

innovating engineering solutions across industries. Founded in 2004, by two technology

enthusiasts. It specializes in designing strategic, state-of-the-art, AI-first approach solutions

to all business problems. With more than 15 years of undertaking technical challenges and

building robust AI solutions, Winjit establishes meaningful and ingenious strategies, maps

curative solutions to help stand out within the automation industry. Winjit helps to design and

develop agile solutions that range from IoT solutions to a wide range of multiple artificial

intelligence-based platforms strategically crafted to your requirements.

Job Summary:

We are currently seeking a professional, skilled Sr. Software Engineer to develop, create,

and modify next generation computer applications software or specialized utility programs

throughout our company. 

Job Role:

Develop repeatable processes; clearly communicate ideas and expectations

Expand existing software to meet the changing needs of key demographics

Identify, research, and present new solutions to old problems as technology and

opportunity arises

Develop a new software product from the ground up, while working closely with

company stakeholders

Create fault-tolerant programming and a thorough QC process

Create scalable, automated solutions to save time and resources and/or increase

profitability

Write tests for both existing and created code to ensure compatibility and stability

Continuing education to stay up to date on emerging technologies and best

practices

Design and develop new mobile applications and features

Ensure quality of application by Testing, debugging, and maintaining the

application software throughout the product lifecycle.

Must Have Skills:

1. ASP.Net Core 2.0 (C#) (Minimum 1 year in .net is must have)
2. MS SQL/TSQL
3. Html and/or CSS