Digital Marketing Executive (Ad Specialist)

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Key Responsibilities

● Test web and mobile applications / services, ensuring they meet high-quality standards. ● Conduct thorough testing of e-commerce platforms in the automobile domain (e.g., carwale.com, cars24.com). ● Perform backend REST API testing, ensuring correct data in databases and debugging issues through logs, network responses, and database validations. ● Collaborate with cross-functional teams (developers, product managers, DevOps) to define and execute comprehensive test plans and strategies. ● Analyze and debug integration workflows, particularly with third-party services such as payment gateways and authentication providers. ● Ensure exceptional frontend UI/UX quality with meticulous attention to detail. ● Write, execute, and maintain detailed test cases based on user stories and business requirements. ● Conduct regression, integration, and user acceptance testing (UAT) to validate product functionality. ● Monitor and analyze test results, report defects, and collaborate with developers for resolution. ● Use tools such as Postman, browser developer tools, and bug-tracking systems like JIRA effectively. ● Coordinate testing activities across multiple releases and environments. ● Facilitate test preparation, execution, and reporting while ensuring alignment with Agile frameworks. ● Maintain and update test documentation following requirement changes. ● Participate in daily stand-ups and sprint planning discussions, contributing to feature validation and delivery goals. ● Monitor and triage issues in collaboration with cross-functional teams to resolve them efficiently.

Required Skills & Qualifications

● 2+ years of experience in both Manual and Automation testing with hands-on exposure on web and backend testing, preferably in the e-commerce/automobile industry. ● Strong proficiency in testing tools like Postman, browser developer tools, and bug-tracking systems. ● Solid understanding of SQL, PostgreSQL, Python or MongoDB for data verification. ● Familiarity with async communication in service (e.g., AWS SQS, Apache Kafka) and debugging issues therein. ● Excellent knowledge of the software testing lifecycle (STLC) and Agile testing methodologies. ● Experience with version control systems like Git. ● Proven ability to debug issues in API integrations, logs, and databases. ● Strong communication and documentation skills for reporting bugs and preparing detailed test reports. ● Understanding of regression testing frameworks and expertise in functional and integration testing.

Additional Preferred Qualifications

● Experience with mobile testing frameworks and tools. ● Basic understanding of performance testing and debugging for optimized user experiences. ● Exposure to automation tools (not mandatory but advantageous).

Strong Technical Account Manager (Publisher Side) Profile

Mandatory (Experience 1) – Must have minimum 8+ years of total experience, including 5+ years as a Technical Account Manager / Publisher Operations professional in AdTech, Programmatic Advertising, or Digital Media

Mandatory (Experience 2) – Must have hands-on experience managing top publisher accounts or supply-side relationships; specifically publisher-side technical account handling

Mandatory (Experience 3) – Strong working knowledge of SSPs, programmatic ecosystem, ad-serving workflows, and ability to explain technical concepts clearly to non-technical stakeholders

Mandatory (Experience 4) – Proven experience in technical onboarding, integrations, troubleshooting, and providing technical assistance to publishers

Mandatory (Experience 5) – Demonstrated experience conducting live product demos, explaining features/benefits, and tailoring demos for publisher / stakeholders

Mandatory (Experience 6) – Experience collaborating closely with technical, product, customer success, and sales teams to solve client issues and drive adoption

Mandatory (Company) – Must come from an AdTech, Programmatic, SSP, Publisher-side, or Digital Media Tech organisation dealing with supply partnerships / publisher ops

We are looking for Developers, Technical Leads and Architects for SailPoint IDN & IIQ Platform. As a Security professional you will be responsible for defining requirements, designing & building security components, & testing SailPoint IDN & IIQ Platform.

Roles & Responsibilities:

1. Configuration, customization, and design SailPoint. 

2. Experience in virtual appliance (VA) concepts, Identity Profiles, cloud rules, 

3. Transformation rule, migration, and deployments. 

4. Ability to Setup, Troubleshoot Configure SailPoint integration with different systems. 

5. Able to quickly onboard application and migrating users. 

6. Ability to build java bean shell, workflow, JML, custom rules. 

7. Liaison with teams on delivery, helping them on issue technical issue, bugs fixing and enhancements

Professional & Technical Skills:

1. Should have the ability to understand customer requirements. 

2. knowledge on Integrating various platforms with SailPoint, such as Active Directory, HR apps, SAP Systems, Workday, AD, Azure O365, JDBC and Other cloud applications. 

3. Implementation knowledge on Access request customization. 

4. Hands on experience in Customization of Quicklink, User LCM, Certification, Custom workflows, forms, Rules, SailPoint IIQ API/ REST API etc. 

5. Implementation experience in Certification, Custom reports Auditing. 

6. Strong JAVA/J2EE Development Knowledge 

Job Positions: Relationship Manager/ Senior Relationship Manager

Experience: 0 to 2 Years

·        Good communication in English and Kannada is must.

·        Only male candidates are preferred (who has passion towards his carrier in field sales).

·        Any sales experience are considered. (Experience in automobile industries is an added advantage).

·        Bike with DL is must.

Salary: 17,000 to 24,000 INR + Incentives+ Petrol expense and free insurance.

Job Location: Bangalore

(Nayandhalli, Nagadevanhalli, Bannerghatta, Lalbagh, Dabaspet, Kankapura Road, Magadi Road, Kalyan Nagar, Kr Puram and Brookefield)

Job Code: Job Title: AADM Band: 5(a)

Reporting To: Office Head Function – Agency - Sales Department: Agency

JOB SUMMARY:

 Responsible for

Agent Recruitment

Agent Development

Meeting Business goals

KEY RESPONSIBILITIES:

 Develop various sources of agent hiring and build a team of Agents

 Ensure product knowledge by Max Life Insurance ways of training

 Field demonstration (FODs)

 Work closely with Agents on planning and reviewing of activities and goals

 Achievement of monthly, quarterly & yearly business plans

 Ensure Company's product mix sales ration and adhere to the business norms

 Hold periodical customer meet to understand customers' pulse and product needs

 Ensure customer queries are responded to satisfactorily as per Max Life Insurance standard

 Eligibility Criteria: Any Graduate / Post graduate with good experience in sales

OTHER RESPONSIBILITIES:

 HO co-ordination

 Sales promotion activities

 Assist in overall running of the Office

 Experience- 2-6 years in Sales

MINIMUM EDUCATION:

 Graduate preferably with an MBA

MINIMUM/SPECIFIC EXPERIENCE:

 Graduate

 Minimum of 2 years of experience in sales and sales management, recruitment, supervision and

development of people, Preferably in BFSI.

 Should have local market exposure and experience in process driven, quality sales organizations graduate

preferably with an MBA

“Re-imaging credit and payments from First Principles”

Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies. 

OneCard (Best credit card app) : http://www.getonecard.app/">www.getonecard.app

OneScore (Over 10 million downloads): http://www.onescore.app/">www.onescore.app

What you will do:

• Execute new ways of attracting and hiring tech and product talent - PAN India across various technologies.
• Manage complete recruitment life cycle (Source > Screen > Interview > Hire)
• Conduct interview assessments combining various methods including technical assessments.
• Building a healthy talent pipeline across the tech/ product domain.
• Deliver exceptional candidate experience throughout the process.
• Collaborate with the HR team, delivering on key internal SLAs.
• Ability to conduct market intelligence in sourcing candidates, mapping, negotiating offers and decision-making.
• Manage vendor relationships.

Who you should be?

• Passionate about technology, hiring and networking with people.
• Minimum 3 to 5 years of Technical recruitment experience (preferably with Product/ Fintech Companies/ startups).
• Comfortable working with a fast-paced startup environment.
• Skilled with G-Suite applications, preferably ATS experience.
• Preferably someone with a technical education background.
• Strong communicator and go-getter.

Work Location: Aundh, Pune office (the role is on-site with WFH flexibility owing to environment and business drivers)

THE WAD Agency is hiring!!! (wwwthewadagency.com)

- Experience: 3-5  years

- Develop digital marketing strategies to improve awareness, engagement, new customer acquisition (Cross-Sell/Up-Sell), and support client retention
- Has experience with online monitoring and measurement platforms including but not limited to Facebook Insights, YouTube Insights, Google Analytics, Adwords etc.
- Generate potential leads for the organization through various ATL & BTL activities
- Develop & Ideate campaigns, processes etc. to pitch new clients
- Prepare presentations for client pitches Company

Preferred from Agencies