Digital Marketer

I am looking for a copywriter for our SAAS coming up soon

skills- Copywriter, Digital marketing, google ads, Facebook ads

PluginLive Technologies-  a recruitment tech company is hiring for First Source

About the organization:

Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM  partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.

One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.

Role Name- Customer Service Trainee

Type- Apprenticeship

Qualification & Background: Graduate (Fresher/BPO Experienced)

Location: Bengaluru, Mumbai and Chennai

Stipend

Chennai- 13k  (Backend role- DATA)

Bangalore- 18k (Voice and Email Chat role)

Mumbai- 18k (Voice and Email Chat role)

Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.

Work Type- Rotational Shifts

Pls note- Cab services will be provided to all the employees working during night shifts.

Position Requirements

- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.

Essential Skills:

• Willingness to work in rotating shifts (including night shifts)- 5 days a week.
• Communicate effectively, both orally and in writing.
• Flexibility to meet business requirements and fluctuating workload
• Organize, prioritize, and schedule work assignments.
• Hardworking and Smart working attitude with openness to feedback
• Have acceptable typing speed of at least 20 WPM/90% Accuracy

Roles & Responsibilities 

This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.

• Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
• Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
• Grasp, comprehend & clear the training period with relevant tollgate scores.
• Attend all team briefing/meetings/coaching on a timely basis.
• Be knowledgeable of regular process changes provided.
• Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
• Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
• Adhere to Company Code of Conduct & policies laid by the HR
• Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
• Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
• On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
• Act as a team player and coordinate work respectfully with fellow members in co-ordination.
• Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
• Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
• Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
• Work closely with team leader by implementing the coaching aspects discussed for self and career development.

We are seeking a talkative, sensible, and skilled negotiator to join our team as an operations associate. The ideal candidate will possess excellent communication skills, a friendly and engaging personality, and the ability to negotiate with clients in a persuasive and professional manner.

Key Responsibilities:

Contact potential customers by phone, or email.

Establish and maintain long-term relationships with customers

Negotiate with clients to achieve objectives

Analyse and understand customer concerns and Company requirements

Prepare and maintain Data Report

Follow up with customers

Qualifications:

Graduate, team, and coordination project experience preferred

Excellent communication and negotiation skills, both verbal and written

Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Good problem-solving skills and the ability to think on your feet

Familiarity with basic computer applications and sales software

Ability to work well in a team and with customers from diverse backgrounds

Prior sales or customer service experience is a plus

If you are a talkative and sensible individual with a talent for negotiation and a passion for delivering exceptional customer servicing, we encourage you to apply for this exciting opportunity.

Preferred candidates, usually spend a lot of time and are familiar with influencers on Instagram and YouTube.

#HiringAlert

We are looking " Oracle Forms & Reports Developer " for Reputed Client @ Permanent Role.

Work Experience: 8+ yrs.

Must Have Skills

1.Experience in Oracle Forms and Reports

2. Should be familiar with various triggers, events, canvas, master child forms, record groups, build-ins, properties etc., in Forms and reports.

3.Experience in SQL / PLSQL concepts

4. Experience in writing Procedure / Function / Packages Datatypes, Constraints, index

5.Experience in the user of Cursors / Collections / Exception handlingGood to Have Skills

1.Experience in production support and troubleshooting will be an added advantage.

2. Having exposure to JavaScript and ReactJS will be an added advantage.Key Responsibilities

1.Participate in meetings / discussions for business requirements.

2.Ensuring Documentation and on time delivery of the development works

3.Coordinate with business user for UAT support and resolutions

4.Provide weekly / monthly development and support status report.Professional Attributes

1.Should be able to work independently with minimal supervision.

2.Should be willing to work in EST timing based on project requirements.

3.Communication should be excellent as the position requires direct interaction with business users from the US.

Educational Qualification: B. E, B. TECH, master’s or Any graduation

Location : Chennai

• Coding Complex Modules
• Code review and enforcing best practices
• Improve application architecture
• Constantly improve his/her own skill set
• Customisation to existing open souce and custom built applications
• Building a knowledge base of the latest programming trends, best practices and methodologies.

• B.Tech/BCA/MCA or M.Tech
• Experience into Javascript (Node.js, Angular.js/React.js)
• Experience representing work to a broader product team and other leaders, clearly and succintly articulating the goals and concepts

Post - Xamarin Developer

Experience – 0.6 months -2 ys

Education BE or equivalent

Required Skills -                                                               

• 2+ Years of hands-on experience in design, architect, developing and delivering native mobile and cross platform Xamarin.Android, Xamarin.iOS and Xamarin.Forms applications using Xamarin Studio or Microsoft Visual Studio.
• Hands-on experience in design and architect mobile back-end services.
• Strong knowledge in C#.net and SQLite Database with Entity Framework.
• Strong knowledge of MVC Web API’s is an advantage.
• Experience in designing and developing custom controls for Android, Windows and iOS.
• Solid foundation in data structures, algorithms, and object-oriented design.
• Capability to write and execute unit test cases.
• Independent researching, solution finding, analysis and problem-solving skills and capabilities.
• Knowledge on Agile and Scrum approach is a must.
• Should have a strong knowledge of OOPS and intermediate knowledge of front-end GUI design and development.
• Ability to complete all phases of the software development life cycle including analysis, design, functionality, testing and support.
• Must be a team player and self-starter with the ability to communicate clearly.

• Good Programming Knowledge in Dot Net, MVC, Asp. Net and having an experience in Frontend ( Angular2+ Versions/ React JS) will be plus point.
•  Experience in OOPS, HTML5, CSS, AJAX, Javascript, JQuery
• Good Understanding of Agile- SCRUM methodologies.
• Thorough knowledge in OOPS Concepts
• Preferred Knowledge in MVC Framework

Strong experience on core Java (Version >=1.8 )

Strong experience on Spring ecosystem (Core, MVC, data, JPA, transaction management, security, AOP, Batch & Boot). Comfortable performing integration tests in Spring context.

Strong experience on JDBC and DB concepts.

Experience of TDD/BDD approach and prior experience working with CI/CD tools (Maven, Git, jenkins)

Strong experience on ORM (hibernate) and PL/SQL procedures

Knowledge of some of UI latest languages / frameworks ( Html5, Angular 4+)

Knowledge of SOA/Microservices (REST, Soap) and its challenges

Strong knowledge on APP server (Tomcat, Weblogic)

Strong knowledge on Microservices

Exposure on Digital stack

-          UX/UI

-          API

-          Machine Learning

-          Big Data

-          Cloud/Docker/IaaS/PaaS

Knowledge on Java Swing

Experience delivering sound development, testing, implementation, deployment and support strategies in complex distributed environments.

Knowledge on production monitoring tools.

Good experience in leading change within a team, especially around testing and quality practices.

Team player, who relentlessly involves others and shares knowledge with them

Should have experience of participant in design reviews and code reviews.

Curiosity in all the latest trends and ready to do POCs with new technical stack