Digital Marketer

Here is the JD for VP - Commercial Leasing. Candidates with commercial real estate experience would be preferred from companies like Colliers, Knight Frank, Cushman & Wakefield, Anarock, CBRE, Savills & JLL. 

APPLY IF!:

- You're looking for a leadership role

- You have at least 5 years of experience in Commercial Real Estate transactions

- You want a great compensation upside

- You love a client facing role

- You want actual decision making freedom and accountability

- You're love a fast paced environment

- You're a powerful negotiator

- You know the Mumbai Real Estate market well

Experience:

• Minimum of 5-8 years of relevant experience in accounting, Mandatory in the construction, infrastructure, or engineering industry.

• Technical Skills: Proficiency in accounting software (Tally, SAP, etc.), MS Excel, and other MS Office applications.

• Knowledge: Strong understanding of Indian tax laws (GST, TDS), accounting principles (IND-AS), and financial reporting standards.

• Attention to Detail: Strong analytical skills and attention to detail in financial recordkeeping and reporting.

• Communication: Good verbal and written communication skills, with the ability to interact effectively with internal teams and external stakeholders.

• Problem-Solving: Ability to resolve financial discrepancies and provide actionable insights to management.

• Leadership: Ability to lead and mentor junior accounting staff and collaborate effectively within a team.

Salary: Negotiable depending on experience, last salary and interview (20k - 35k) + Local conveyance + Mobile bill + Incentives  

Qualifications & Skills Required for MO and Sr. MO positions:

• Graduation is a must.
• Preference will be given to candidates from the Education or service sector. Candidates from other sectors can also be considered if they are willing to work in the Education sector.
• Candidates should have good communication and a Go-getter attitude.
• Must have worked upon targets and should be able to meet business revenue.
• 1-2 years of experience in sales and marketing. Freshers with the required skill set can also be considered.

Opportunity

As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.

We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop. 

Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.

Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!

Responsibilities

• You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
• Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
• Reproduce customer issues and log tickets to be solved by the engineering team.
• Guide users on product features and train them to use it effectively.
• Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
• Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation. 
• Rigorously measure support SLA & metrics and improve it continuously.
• Maintain regular communications with customers about new feature developments and enhancements to the product. 
• Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.

What you can expect in the next 12 months

Within 1 month

• You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
• Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
• You should have gone through at least 3 onboarding and sales experience in the buddy system.
• You should have spent a day at the laundry store to get live hands-on experience.
• You should be able to configure SMS API’s for national and international clients.
• Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool. 
• Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you. 

Within 3 months

• Independently handle hardware integration and support. 
• Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.

Within 6 months

• Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.

Within 12 months

• Help interview, onboard and train incoming team members.
• Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.

What an ideal candidate looks like?

• At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc. 
• Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
• Ability to understand a software product and its nuances very well.
• Experience managing customer interactions effectively.
• Previous B2B SaaS and enterprise software experience.
• Excellent written and verbal communication skills.
• Ready to work in US Shift in the future when required.

What are we looking for?

Attitude

Skills

• Empathy
• Positive Attitude
• Patience
• Organized
• Process Driven
• Coachable
• Metrics Driven
• Attentive and Listening Skills
• Ability to explain in uncomplicated/ simple language

About Quick Dry Cleaning

We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.

We believe in 

• Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
• Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
• Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.

Our impact so far

• 3 Billion garments processed through QDC Dry Cleaning Cloud
• 47 countries
• 1000+ Paid subscribers
• 5000+ Users
• All this could be achieved with a nimble team of 20 from our single office in Noida

Why join QDC?

• Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
• Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
• Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
• Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.

Responsibilities: 

• Improve robustness of Leena AI current NLP stack 
• Increase zero shot learning capability of Leena AI current NLP stack 
• Opportunity to add/build new NLP architectures based on requirements 
• Manage End to End lifecycle of the data in the system till it achieves more than 90% accuracy 
• Manage a NLP team 

Page BreakRequirements: 

• Strong understanding of linear algebra, optimisation, probability, statistics 
• Experience in the data science methodology from exploratory data analysis, feature engineering, model selection, deployment of the model at scale and model evaluation 
• Experience in deploying NLP architectures in production 
• Understanding of latest NLP architectures like transformers is good to have 
• Experience in adversarial attacks/robustness of DNN is good to have 
• Experience with Python Web Framework (Django), Analytics and Machine Learning frameworks like Tensorflow/Keras/Pytorch. 

Having experience in developing both front-end and back-end in .Net Projects.
Strong knowledge of .NET web framework preferably the latest version.

Strong Knowledge on MVC, Web Services, Entity Framework, Store Procedure and LINQ.
Proficient in C#, with a good knowledge of their ecosystems.
Strong understanding of object-oriented programming.
Skill for writing reusable libraries.
Familiar with various design and architectural patterns.
Knowledge of concurrency patterns
Familiarity with Microsoft SQL Server.
Experience/Knowledge in popular web application frameworks such as Angular2.
Understanding of fundamental design principles for building a scalable application.
Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds.
Experience/Knowledge in implementing automated testing platforms and unit tests
Having experience in Angular 2 ( type script), SQL and web services is A MUST
Proficient understanding of code versioning tools preferably Git.
Willingness to learn new technologies.

• Experience in at least one of the frameworks   YII / Codeigniter
• Experience in Laravel(Mandatory)
• Good experience in JS, JQuery, AJAX, Angular JS
• Good experience in Html, CSS, Responsive Design.
• Ability to write and consume web services and REST services.
• Knowledge on Developing APIs for Mobile Applications
• Should have excellent communication skill and technical skill
• Extensive OOD (Object-oriented design) / OOP (Object-oriented programming) experience.
• Good knowledge of relational databases (MySQL), version control tools and of developing web services
• Should have good understanding skill and ability to work independently or within a team and lead a team.
• Passion for best design and coding practices and a desire to develop new bold ideas.
• Knowledge of and experience applying design patterns andimplementing industry best practices required.

Good to Have Skills:

• Knowledge on Server Maintenance
• Knowledge on Amazon AWS

• If you fit the above criteria, send your latest resume along with following information duly filled to us immed at appleinformatics(at)yahoo.com   

  1. Total Experience:
  2. Relevant Experience:
  3. Current Job location:
  4. Notice Period:
  5. Reason for change:
  6. Current CTC:
  7. Expected CTC:

           Can join earliest by: