DevOps Engineer

About the Role

We are looking for a DevOps Engineer to build and maintain scalable, secure, and high-

performance infrastructure for our next-generation healthcare platform. You will be

responsible for automation, CI/CD pipelines, cloud infrastructure, and system reliability,

ensuring seamless deployment and operations.

Responsibilities

1. Infrastructure & Cloud Management

• Design, deploy, and manage cloud-based infrastructure (AWS, Azure, GCP)

• Implement containerization (Docker, Kubernetes) and microservices orchestration

• Optimize infrastructure cost, scalability, and performance

2. CI/CD & Automation

• Build and maintain CI/CD pipelines for automated deployments

• Automate infrastructure provisioning using Terraform, Ansible, or CloudFormation

• Implement GitOps practices for streamlined deployments

3. Security & Compliance

• Ensure adherence to ABDM, HIPAA, GDPR, and healthcare security standards

• Implement role-based access controls, encryption, and network security best

practices

• Conduct Vulnerability Assessment & Penetration Testing (VAPT) and compliance

audits

4. Monitoring & Incident Management

• Set up monitoring, logging, and alerting systems (Prometheus, Grafana, ELK,

Datadog, etc.)

• Optimize system reliability and automate incident response mechanisms

• Improve MTTR (Mean Time to Recovery) and system uptime KPIs

5. Collaboration & Process Improvement

• Work closely with development and QA teams to streamline deployments

• Improve DevSecOps practices and cloud security policies

• Participate in architecture discussions and performance tuning

Required Skills & Qualifications

• 2+ years of experience in DevOps, cloud infrastructure, and automation

• Hands-on experience with AWS and Kubernetes

• Proficiency in Docker and CI/CD tools (Jenkins, GitHub Actions, ArgoCD, etc.)

• Experience with Terraform, Ansible, or CloudFormation

• Strong knowledge of Linux, shell scripting, and networking

• Experience with cloud security, monitoring, and logging solutions

Nice to Have

• Experience in healthcare or other regulated industries

• Familiarity with serverless architectures and AI-driven infrastructure automation

• Knowledge of big data pipelines and analytics workflows

What You'll Gain

• Opportunity to build and scale a mission-critical healthcare infrastructure

• Work in a fast-paced startup environment with cutting-edge technologies

• Growth potential into Lead DevOps Engineer or Cloud Architect roles

1. Design cloud infrastructure that is secure, scalable, and highly available on AWS, Azure and GCP
2. Work collaboratively with software engineering to define infrastructure and deployment requirements
3. Provision, configure and maintain AWS, Azure, GCP cloud infrastructure defined as code
4. Ensure configuration and compliance with configuration management tools
5. Administer and troubleshoot Linux based systems
6. Troubleshoot problems across a wide array of services and functional areas
7. Build and maintain operational tools for deployment, monitoring, and analysis of AWS, Azure Infrastructure and systems
8. Perform infrastructure cost analysis and optimization

• 3+ years of relevant experience
• 2+ years experience with AWS (EC2, ECS, RDS, Elastic Cache, etc)
• Well versed with maintaining infrastructure as code (Terraform, Cloudformation, etc)
• Experience in setting CI/CD pipelines from scratch
• Knowledge of setting up and securing networks (VPN, Intranet, VPC, Peering, etc)
• Understanding of common security issues

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

To know more, Visit! - https://www.happyfox.com/

Responsibilities

• Build and scale production infrastructure in AWS for the HappyFox platform and its products.
• Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
• Implement consistent observability, deployment and IaC setups
• Lead incident management and actively respond to escalations/incidents in the production environment from customers and the support team.
• Hire/Mentor other Infrastructure engineers and review their work to continuously ship improvements to production infrastructure and its tooling.
• Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
• Lead infrastructure security audits

Requirements

• At least 7 years of experience in handling/building Production environments in AWS.
• At least 3 years of programming experience in building API/backend services for customer-facing applications in production.
• Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
• Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
• Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
• Experience in security hardening of infrastructure, systems and services.
• Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
• Experience in setting up and managing test/staging environments, and CI/CD pipelines.
• Experience in IaC tools such as Terraform or AWS CDK
• Exposure/Experience in setting up or managing Cloudflare, Qualys and other related tools
• Passion for making systems reliable, maintainable, scalable and secure.
• Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
• Bonus points – Hands-on experience with Nginx, Postgres, Postfix, Redis or Mongo systems.

• Strong communication skills (written and verbal)
• Responsive, reliable and results oriented with the ability to execute on aggressive plans
• A background in software development, with experience of working in an agile product software development environment
• An understanding of modern deployment tools (Git, Bitbucket, Jenkins, etc.), workflow tools (Jira, Confluence) and practices (Agile (SCRUM), DevOps, etc.)
• Expert level experience with AWS tools, technologies and APIs associated with it - IAM, Cloud-Formation, Cloud Watch, AMIs, SNS, EC2, EBS, EFS, S3, RDS, VPC, ELB, IAM, Route 53, Security Groups, Lambda, VPC etc.
• Hands on experience with Kubernetes (EKS preferred)
• Strong DevOps skills across CI/CD and configuration management using Jenkins, Ansible, Terraform, Docker.
• Experience provisioning and spinning up AWS Clusters using Terraform, Helm, Helm Charts
• Ability to work across multiple projects simultaneously
• Ability to manage and work with teams and customers across the globe

Position: DevOps Engineer

Job Description

The candidate should have the following Skills:

- Hands-on experience with DevOps & CICD open source tools (Jenkins, ), including AWS DevOps services (CodePipeline, CloudFormation, etc).

- Experience in building and deploying using Java/Python/Node.js on Cloud infrastructure (Docker or Kubernetes containers or Lambda.)

- Exposure to Cloud operations, releases, and configuration management

- Experience in implementing Non-functional requirements for microservices, including performance, security, compliance, HA and Disaster Recovery.

- Good soft skills, great attitude, and passion for working in a product startup environment

Total Experience of 2-5 years post BE or BTech or MCA in Computer Science Engineering.