DevOps Engineer

Founding Engineer – RetainSure (Bengaluru)

Full-stack • Python/FastAPI • React • Postgres • AWS • Early-stage.

RetainSure is an AI Customer Success Manager that eliminates the need for CSMs for low-touch accounts and reduces headcount by 80% for high-touch teams. We integrate deeply across product, CRM, support, billing, and external signals to build a unified intelligence layer, and deploy specialized AI agents that behave like a human CSM across backstage, in-meeting, and in-product workflows.

We’re now hiring a Founding Engineer to join our core team and help build the next $100M+ AI infra layer for Customer Success.

What You’ll Own

• Architect and build core product components across backend, frontend, infrastructure, and data pipelines.
• Develop scalable services using Python, FastAPI, Postgres, and AWS-native components.
• Build high-quality user-facing experiences in React.
• Design, optimize, and maintain database schemas and high-throughput workflows.
• Work directly with the founders to define product, ship fast, and iterate with customers.
• Own modules end-to-end, from concept → architecture → implementation → monitoring.
• Set engineering standards, improve dev velocity, and lay the foundation for the engineering culture.

What We’re Looking For

Must-haves

• 2+ years of experience as a Full-Stack Engineer in high-velocity environments.
• Strong backend fundamentals: Python, FastAPI, SQL/Postgres, distributed systems basics.
• Solid frontend engineering with React.
• Strong grasp of DSA, algorithms, and database internals.
• Deep comfort with AWS (EC2, S3, Lambda, RDS, VPC, IAM, etc.).
• Bias toward action, ownership, and solving real customer problems.
• Ability to move fast without compromising code quality.

Cherry on Top

• Ambition to start your own company in the future: we love founders-in-the-making.
• Experience building large-scale SaaS systems, data platforms, or AI-driven workflows.
• Worked in early-stage startups or shipped 0→1 products before.

What You’ll Get

• Founding-level ESOPs with outsized ownership.
• Work with founders experienced in building/scaling SaaS (Rubrik, Mailmodo, ClearTax).
• High trust, zero bureaucracy, rapid execution environment.
• Opportunity to architect systems that will scale globally across enterprise customers.
• First-hand exposure to building and scaling a company from scratch.

Salary Range

15-18 LPA + founding engineer level ESOPs

Location

Bengaluru

Qualifications:

• Master’s degree in Business Administration or any Graduate in IT or Computer Science or MCA. 
• Minimum of 3 years of experience in business development within the IT services industry.
• Proven track record of achieving sales targets and driving business growth.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and presentation skills.
• Strategic thinker with the ability to execute plans effectively.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Responsibility:

• Lead the planning and execution of the product roadmap, aligning with the overall business objectives
• Define and prioritize product features based on customer feedback, data analysis, marketing demands and
• domain requirements.
• Drive the product development process, from ideation through release, ensuring timely delivery and high-
• quality outcomes
• Collaborate closely with engineering, marketing, and sales, to drive successful launch, development, and
• advancement of B2B products
• Establish and maintain strong relationships with key stakeholders, including customers, to gather insights
• and ensure product satisfaction
• Provide clear and concise communication of product vision, goals, and progress to both internal teams and
• external stakeholders
• Conduct market research to identify trends, customer needs, and competitive landscape, informing product
• strategy and decision-making
• Monitor product performance through metrics, iterating on the product strategy as needed to achieve
• business objectives
• Mentor junior product managers in terms of general learning and product/feature-specific guidance
• Be responsible for feature validation, both in terms of quality and user satisfaction.
• Requirements:
• 5-8 years of relevant experience in software product management
• At least 3 years of complex B2B software product management experience
• Analytical mindset with a willingness to go deep into problem-solving
• Being data-driven is essential; inclined to use data to validate assumptions and business assertions
• Strong technical understanding of the software development process and general design constructs
• Impeccable collaboration and communication skills
• Bias for action: Default setting is to take action to move the product forward and improve customer
• experience
• Empathetic: Can deeply embed in the customer perspective and translate their needs to crisp, detailed and
• actionable product requirements
• Thrives in a complex, ambiguous, and fast-paced environment, driving agile experimentation
• Understanding of the US healthcare industry is a big plus
• Prior start-up experience is a plus 

Responsibilities:

● Promote and sell our products to new and existing customers through effective sales techniques, presentations, and demonstrations.

● Build and maintain strong relationships with clients, understanding their business requirements, and providing solutions to meet their needs.

● Achieve sales targets and objectives by proactively prospecting and closing sales deals.

● Collaborate with the other GTM teams to develop and implement sales strategies, including pricing, discounts, and promotions, to drive revenue growth.

● Keep abreast of product knowledge, industry trends, and competitors to effectively communicate value propositions and differentiate our offerings.

● Prepare and deliver sales proposals, quotes, and contracts, ensuring accuracy and timely follow-up to secure customer commitment.

● Provide regular reports and updates on sales activities, including pipeline status, sales forecasts, and customer feedback.

● Attend industry events, trade shows, and conferences to network with potential clients and promote our products or services.

● Collaborate with the customer service team to address customer inquiries, resolve issues, and ensure high customer satisfaction.

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Responsibilities :

1. Understand the requirement from the hiring manager and document the requirements according to the Ideal Candidate Profile.
2. Prepare and post jobs to appropriate hiring portals.
3. Source and recruit the right sales talent through the database; Naukri, LinkedIn & social media
4. Assess the applicant’s knowledge, soft skills, technical skills as per the requirement at hand.
5. Act as a point of contact and provide the client and candidate with excellent hiring experience.
6. Create influential relationship with client and candidate through the selection process.

As an Architect within a web development team, you’ll be responsible for the architecture, design, and implementation of modern JavaScript-based in-browser.

On the daily basis, you’ll actively collaborate with geographically dispersed, cross-functional teams to deliver high performant complex end-to-end software solutions that support a high-traffic web application. 

More precisely you will:

• Communicate with UI/UX, business, analyze and suggest efficient solutions based on their requirements
• Define and maintain architecture roadmap, technical solutions for new and existing functionality for each part of the projects
• Take ownership over architecture qualities of front-end applications (e.g.: usability, accessibility, performance, etc.)
• Good active listener, being able to hear and include propositions from engineers in the final solution
• Deliver architectural services, including guidance and conceptual design as well as technical and process innovations
• Bring a passion to remain up to date with the latest trend of ever-changing web front-end development.
• Investigate the latest technology and build quick Proof of Concept functionalities to address future business needs
• Preparing, improving, and introducing new approaches/methodologies/tools and techniques within the department
• Work to meet delivery commitments of feature content throughout the whole Software Delivery Lifecycle (SDLC).
• Preparing of technical documentation

Office Location: Goregaon Mumbai

Position description:

2+ years of development experience with mobile application development for Android.

Primary Responsibilities:

• Work closely with the core team for coming up with new features and implementing them
• Work on new products and services
• Provide support to existing applications
• Integrate REST services into mobile applications

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional Skills: Kotlin, Retrofit, Room Db, GSON, (Room/SQLite), MVVM, MVP, MVC, Work Manager, Rx java, Dagger 2, Recyclerview, Custom Solutions & Custom Views, GIT & JIRA.