DevOps Engineer

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are looking for an experienced Technical Team Lead to guide a local IT Services Management Team and also acting as a software developer. In this role, you will be responsible for the application management of a B2C application to meet the agreed Service Level Agreements (SLAs) and fulfil customer expectations. 

Your Team will act as a on-call-duty team in the time between 6 pm to 8 am, 365 days a year. You will work together with the responsible Senior Project Manager in Germany. 

We are seeking a hands-on leader who thrives in both team management and operational development. Whether you have experience in DevOps and Backend or Frontend, your expertise in both leadership and technical skills will be key to success in this position.

Responsibilities:

Problem Management & Incident Management activities: Identifying and resolving technical issues and errors that arise during application usage. 

Release and Update Coordination: Planning and executing software updates, new versions, or system upgrades to keep applications up to date.

Change Management: Responsible for implementing and coordinating changes to the application, considering the impact on ongoing operations.

Requirements:

Education und Experience: A Bachelor’s or Master’s degree in a relevant field, with a minimum of 5 years of professional experience or equivalent work experience.

Skills & Expertise:

Proficient in ITIL service management frameworks.

Strong analytical and problem-solving abilities.

Experienced in project management methodologies (Agile, Kanban).

Leadership: Very good leadership skills with a customer orientated, proactive and results driven approach. 

Communication: Excellent communication, presentation, and interpersonal skills, with the ability to engage and collaborate with stakeholders.

Language: English on a C2 Level.

Skills & Requirements

kubeAPI high Kustomize high docker/container high Debug Tools openSSL high Curl high Azure Devops, Pipeline, Repository, Deployment, ArgoCD, Certificates: Certificate Management / SSL, LetsEncrypt, Linux Shell, Keycloak.

Responsibilities

 Provisioning and de-provisioning AWS accounts for internal customers

 Work alongside systems and development teams to support the transition and operation of client websites/applications in and out of AWS.

 Deploying, managing, and operating AWS environments

 Identifying appropriate use of AWS operational best practices

 Estimating AWS costs and identifying operational cost control mechanisms

 Keep technical documentation up to date

 Proactively keep up to date on AWS services and developments

 Create (where appropriate) automation, in order to streamline provisioning and de-provisioning processes

 Lead certain data/service migration projects

Job Requirements

 Experience provisioning, operating, and maintaining systems running on AWS

 Experience with Azure/AWS.

 Capabilities to provide AWS operations and deployment guidance and best practices throughout the lifecycle of a project

 Experience with application/data migration to/from AWS

 Experience with NGINX and the HTTP protocol.

 Experience with configuration and management software such as GIT  Strong analytical and problem-solving skills

 Deployment experience using common AWS technologies like VPC, and regionally distributed EC2 instances, Docker, and more.

 Ability to work in a collaborative environment

 Detail-oriented, strong work ethic and high standard of excellence

 A fast learner, the Achiever, sets high personal goals

 Must be able to work on multiple projects and consistently meet project deadlines

Task:

• Need to run our software products in different international environments (on premise and cloud providers)
• Support the developers while debugging issues
• Analyse and monitor software during runtime to find bugs, performance issues and plan growth of the system
• Integrate new technologies to support our products while growing in the market
• Develop Continuous Integration and Continuous Deployment Pipelines
• Maintain our on premise hosted servers and applications, like operating system upgrades, software upgrades, introducing new database versions etc.
• Automation of task to reduce amount of human errors and parallelize work

We wish:

• Basic OS knowledge (Debian, CentOS, Suse Enterprise Linux)
• Webserver administration and optimization (Apache, Traefik)
• Database administration and optimization (Mysql/MariaDB, Oracle, Elasticsearch)
• jvm administration and optimization application server administration and optimization (Servicemix, Karaf, Glassfish, Springboot)
• Scripting experience (Perl, Python, PHP, Java)
• Monitoring experience (Icinga/Nagios, Appdynamics, Prometheus, Grafana)
• Knowledge container management (Docker/ContainerD, DC/OS, Kubernetes)
• Experience with automatic deployment processes (Ansible, Gitlab-CI, Helm)
• Define and optimize processes for system maintenance, continuous integration, and continuous delivery
• Excellent communication skill & proficiency in English is necessary
• Leadership skill with team motivational approach
• Good Team player

We Offer:

• Freedom to realise your own ideas & individual career & development opportunity.
• A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at work place with flexibilities.
• Professional challenges and career development opportunities.

Your Contact for this position is Janki Raval .

Would you like to become part of this highly innovative, dynamic, and exciting world?

We look forward to your expressive Resume.

• 3 - 6 years of software development, and operations experience deploying and maintaining multi-tiered infrastructure and applications at scale.
• Design cloud infrastructure that is secure, scalable, and highly available on AWS
• Experience managing any distributed NoSQL system (Kafka/Cassandra/etc.)
• Experience with Containers, Microservices, deployment and service orchestration using Kubernetes, EKS (preferred), AKS or GKE.
• Strong scripting language knowledge, such as Python, Shell
• Experience and a deep understanding of Kubernetes.
• Experience in Continuous Integration and Delivery.
• Work collaboratively with software engineers to define infrastructure and deployment requirements
• Provision, configure and maintain AWS cloud infrastructure
• Ensure configuration and compliance with configuration management tools
• Administer and troubleshoot Linux-based systems
• Troubleshoot problems across a wide array of services and functional areas
• Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems
• Perform infrastructure cost analysis and optimization

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.

Mandatory Skills Sets                                                                   

• Excellent problem-solving skills in technical challenges
• Deep knowledge of at least one cloud platform (AWS Preferred)
• Understanding of Latest cloud computing technologies
• Experience in architecting solutions based on knowledge of infrastructure & application architectures including the integration approaches
• Complete hands-on with ability to grasp evolving technologies and coding languages
• Excellent communication skills which would involve customer facing role
• Design thinking
• Customer facing skills and strong technical capabilities to review the teams work as well as guide the team
• Experience working/building/contributing to proposals for architecture, estimations

Preferred Skills Sets                                                                      

• Experience architecting infrastructure solutions using both Linux/Unix and Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures.
• Experience architecting or deploying Cloud/Virtualization solutions in enterprise customers.
• Person must have performed Application Architect Role for 3+ years
• AWS platform specific experience a bonus.
• Enterprise application and database architecture a bonus.