Systems Engineer/DevOps Engineer at IT Infrastructure Service Co · Delhi, Gurugram, Noida, Ghaziabad, Faridabad · 5 - 10 years · ₹18L - ₹22L / yr · Posted 12 Nov 2021

Our Client is an IT infrastructure services company, focused and specialized in delivering solutions and services on Microsoft products and technologies. They are a Microsoft partner and cloud solution provider. Our Client's objective is to help small, mid-sized as well as global enterprises to transform their business by using innovation in IT, adapting to the latest technologies and using IT as an enabler for business to meet business goals and continuous growth.
With focused and experienced management and a strong team of IT Infrastructure professionals, they are adding value by making IT Infrastructure a robust, agile, secure and cost-effective service to the business. As an independent IT Infrastructure company, they provide their clients with unbiased advice on how to successfully implement and manage technology to complement their business requirements.
- Providing on-call support within a high availability production environment
- Logging issues
- Providing Complex problem analysis and resolution for technical and application issues
- Supporting and collaborating with team members
- Running system updates
- Monitoring and responding to system alerts
- Developing and running system health checks
- Applying industry standard practices across the technology estate
- Performing system reviews
- Reviewing and maintaining infrastructure configuration
- Diagnosing performance issues and network bottlenecks
- Collaborating within geographically distributed teams
- Supporting software development infrastructure by continuous integration and delivery standards
- Working closely with developers and QA teams as part of a customer support centre
- Projecting delivery work, either individually or in conjunction with other teams, external suppliers or contractors
- Ensuring maintenance of the technical environments to meet current standards
- Ensuring compliance with appropriate industry and security regulations
- Providing support to Development and Customer Support teams
- Managing the hosted infrastructure through vendor engagement
- Managing 3rd party software licensing ensuring compliance
- Delivering new technologies as agreed by the business
What you need to have:
- Experience working within a technical operations environment relevant to associated skills stated.
- Be proficient in:
- Linux, zsh/ bash/ similar
- ssh, tmux/ screen/ similar
- vim/ emacs/ similar
- Computer networking
- Have a reasonable working knowledge of:
- Cloud infrastructure, Preferably GCP
- One or more programming/ scripting languages
- Git
- Docker
- Web services and web servers
- Databases, relational and NoSQL
- Some familiarity with:
- Puppet, ansible
- Terraform
- GitHub, CircleCI , Kubernetes
- Scripting language- Shell
- Databases: Cassandra, Postgres, MySQL or CloudSQL
- Agile working practices including scrum and Kanban
- Private & public cloud hosting environments
- Strong technology interests with a positive ‘can do’ attitude
- Be flexible and adaptable to changing priorities
- Be good at planning and organising their own time and able to meet targets and deadlines without supervision
- Excellent written and verbal communication skills.
- Approachable with both colleagues and team members
- Be resourceful and practical with an ability to respond positively and quickly to technical and business challenges
- Be persuasive, articulate and influential, but down to earth and friendly with own team and colleagues
- Have an ability to establish relationships quickly and to work effectively either as part of a team or singularly
- Be customer focused with both internal and external customers
- Be capable of remaining calm under pressure
- Technically minded with good problem resolution skills and systematic manner
- Excellent documentation skills
- Prepared to participate in out of hours support rota

Similar jobs (10)

Are you passionate about Linux, Docker, Kubernetes, and Cloud Infrastructure Support? Join a dynamic technology team where you’ll lead container infrastructure support, troubleshoot critical production issues, and drive operational excellence.
🔹 Key Responsibilities & Requirements
·7+ years’ experience in Linux, Kubernetes (AKS/EKS), AWS cloud, and Web server support experience including Docker & container experience
· Should have solid understanding of cloud architecture (AWS and Azure) and components & native services.
·Solid work experience on any incident management, problem management, change management tool
·Good experience in Load Balancing technology primarily distributed F5.
·Good experience in release management tools like Ansible and Github
· Procurement/conversion/renewal/application of SSL certificates in PFX, CRT, JKS formats etc.
· Knowledge of Web Hosting n-tier infrastructures, specifically Firewalls, hardware load-balancers, SSL offloading, etc.
·Strong verbal and written communication skills
·Strong delivery focus with ability to multi-task and work on various projects concurrently, meeting client expectations and deadlines
·Strong motivation and ability to work in a fast paced, team-oriented environment
·Well balanced technical, client service and client management skills
·Sound experience in monitoring and observability tools such as Datadog
·Work on rotational shift and be on call providing global hours support, including weekends.
What you need to have:
Participate in providing 24X7 support in OSS2 supporting RHEL Linux and Docker/Containers infrastructure
Leading the technical docker team in the implementation and support of business applications that are hosted on Kubernetes (EKS and AKS).
Liaise with technical stakeholders such as architects and developers, in the infrastructure implementation and support. Developing and reviewing the technical operations standards and guidance.
Support operational excellence by identifying ongoing operational issues, root-cause analyses on outages and identifying the relevant remediation plans to strategically address them.
Willingness to work on weekends and on rotational shifts.
What makes you stand out?
Experience of any incident management and change management tool like ServiceNow.
Experience with Kubernetes (EKS and AKS), Github and Github actions.
Experience with APIGEE X or API Gateway is an advantage but not mandatory
Key Responsibilities
Platform Monitoring and Reliability
- Monitor the health and performance of EDM’s advertiser, publisher, broker, and internal platforms.
- Maintain monitoring, alerting, logging, and system-health dashboards.
- Investigate platform outages, degraded performance, failed transactions, delayed data, and integration errors.
- Respond to production incidents and coordinate resolutions with the appropriate engineers and vendors.
- Perform root-cause analysis and document corrective and preventive actions.
- Help maintain defined uptime, response-time, recovery-time, and system-reliability targets.
- Identify recurring problems and recommend permanent solutions.
Cloud Infrastructure and Systems Operations
- Maintain and support cloud infrastructure, servers, databases, networks, storage, and production environments.
- Support development, staging, and production environments.
- Assist with infrastructure scaling, system upgrades, patching, backups, and disaster recovery.
- Monitor cloud usage and help control infrastructure and technology costs.
- Maintain access controls, service accounts, certificates, domain configurations, and environment variables.
- Ensure production systems are properly documented and recoverable.
Deployment and Release Support
- Support safe and consistent application deployments.
- Maintain or improve continuous integration and deployment workflows.
- Coordinate release schedules, deployment validation, rollback procedures, and post-release monitoring.
- Help engineering teams identify configuration or infrastructure problems before releases reach production.
- Maintain deployment documentation, technical checklists, and change logs.
- Reduce manual deployment work through automation.
API and Integration Support
- Monitor and troubleshoot third-party APIs, webhooks, postbacks, dialer connections, CRM integrations, payment systems, tracking platforms, and compliance services.
- Investigate failed lead deliveries, missing postbacks, duplicate records, delayed reporting, and authentication problems.
- Support ping-post, real-time bidding, call-routing, SIP, and data-transfer workflows.
- Work with advertisers, publishers, and vendors to diagnose technical integration problems.
- Create clear documentation for common integration methods and troubleshooting procedures.
- Develop alerts that identify integration failures before clients report them.
Call and Lead Operations
- Monitor call-routing, tracking, recording, attribution, and disposition systems.
- Investigate calls that fail to route, connect, record, track, or report correctly.
- Support number provisioning, routing rules, caps, schedules, geographic restrictions, buyer availability, and failover logic.
- Validate that leads, calls, and transactions are properly attributed to the correct advertiser, publisher, campaign, and payout.
- Assist with discrepancies involving call duration, billable events, conversions, payouts, and reporting.
- Help protect revenue by identifying technical leakage and delivery failures.
Data and Reporting Support
- Monitor data pipelines, scheduled jobs, reporting processes, and database performance.
- Investigate discrepancies between platform reporting, billing records, payment records, and third-party systems.
- Write and maintain database queries for troubleshooting, validation, and operational reporting.
- Assist with data corrections using controlled and documented procedures.
- Support dashboards and operational alerts for revenue, margin, consumption, conversion, and platform activity.
- Maintain appropriate controls around production data access and modification.
Security and Access Management
- Support role-based access controls, multifactor authentication, audit logging, encryption, and secure system configuration.
- Provision and remove employee, contractor, client, and vendor access.
- Monitor suspicious activity and report potential security incidents.
- Assist with vulnerability remediation, security reviews, access audits, and incident-response procedures.
- Protect consumer, advertiser, publisher, employee, and company information.
- Follow company policies for credentials, production access, sensitive data, and change management.
Automation and Process Improvement
- Automate repetitive operational tasks using scripts, workflows, APIs, and infrastructure tools.
- Reduce manual work associated with monitoring, deployments, reporting, reconciliation, onboarding, and support.
- Build internal tools that improve visibility and response times.
- Identify operational bottlenecks that affect revenue, margin, client satisfaction, or employee productivity.
- Maintain clear runbooks and standard operating procedures for recurring technical tasks.
Technical Support and Documentation
- Serve as an escalation point for complex platform and integration issues.
- Translate technical problems into clear explanations for nontechnical teams.
- Create and maintain architecture diagrams, system inventories, runbooks, troubleshooting guides, and incident reports.
- Track incidents and technical requests through completion.
- Document known issues, temporary workarounds, permanent resolutions, and system dependencies.
- Participate in an on-call rotation for urgent production incidents.
First 90-Day Priorities
The successful candidate will be expected to:
- Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
- Document critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.
- Review existing monitoring, alerting, backups, access controls, and deployment procedures.
- Establish baseline metrics for uptime, incident volume, response time, recovery time, deployment success, and integration failures.
- Resolve high-priority recurring production and integration issues.
- Improve alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.
- Create runbooks for the company’s most common and highest-risk technical incidents.
- Identify at least three meaningful automation or cost-saving opportunities.
- Participate in production support and demonstrate ownership of incidents through resolution.
Performance Expectations
Success will be measured by:
- Platform uptime and reliability
- Mean time to acknowledge and resolve incidents
- Reduction in recurring production problems
- Deployment success and rollback rates
- API, postback, webhook, and call-routing reliability
- Reporting and data accuracy
- Backup and recovery readiness
- Quality of technical documentation
- Security and access-control compliance
- Reduction in manual operational work
- Infrastructure costs relative to platform volume
- Responsiveness to internal teams, clients, and technical partners
Required Qualifications
- Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience supporting Linux-based production environments.
- Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
- Experience with relational databases and SQL.
- Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
- Familiarity with monitoring, logging, alerting, and incident-management tools.
- Experience with scripting languages such as Python, Bash, JavaScript, or PowerShell.
- Understanding of source control, deployment pipelines, and release management.
- Strong troubleshooting, documentation, and communication skills.
- Ability to prioritize incidents based on business and revenue impact.
- Availability to participate in an on-call rotation.
Preferred Qualifications
- Experience in ad-tech, mar-tech, affiliate marketing, lead generation, pay-per-call, telecommunications, or SaaS.
- Familiarity with SIP, VoIP, dialers, call-tracking platforms, routing systems, and phone-number provisioning.
- Experience with containers, infrastructure as code, and automated deployment tools.
- Experience with Docker, Kubernetes, Terraform, GitHub Actions, or similar technologies.
- Familiarity with payment processing, usage-based billing, reconciliation, and commission systems.
- Experience working with real-time bidding, ping-post, lead distribution, or high-volume transactional systems.
- Understanding of TCPA-related controls, consent records, DNC suppression, data privacy, or regulated marketing environments.
- Experience with security audits, disaster-recovery testing, and compliance documentation.
Ideal Candidate
The ideal candidate:
- Takes ownership instead of waiting for someone else to fix the problem.
- Remains calm and methodical during high-impact incidents.
- Understands the difference between applying a temporary fix and eliminating a root cause.
- Communicates technical problems clearly and directly.
- Recognizes that production reliability is a business and revenue responsibility.
- Automates repetitive work whenever practical.
- Documents systems so the company is not dependent on one person’s memory.
- Protects security and stability without creating unnecessary bureaucracy.
- Is comfortable working in a fast-moving entrepreneurial environment.
- Can manage competing priorities while maintaining attention to detail.
* Deploy and maintain company websites and HRM Cloud applications.
* Configure and manage cloud servers and Linux environments.
* Set up CI/CD pipelines using GitHub/GitHub Actions.
* Configure domains, DNS, SSL certificates, and HTTPS.
* Deploy frontend, backend/API, and database services.
* Configure production and staging environments.
* Manage Docker containers where required.
* Monitor server performance, uptime, logs, and application health.
* Implement regular database and server backups.
* Maintain security, access controls, firewalls, and server permissions.
* Troubleshoot deployment, server, network, and application issues.
* Work closely with Full-Stack Developers and QA teams.
* Maintain deployment documentation and technical procedures.
Required Skills
* AWS / Azure / DigitalOcean or equivalent cloud platform
* Linux server administration
* Git & GitHub
* CI/CD and GitHub Actions
* Docker
* Nginx / Apache
* DNS & domain configuration
* SSL/TLS and HTTPS
* Database deployment and backup
* Basic networking and security
* Monitoring and troubleshooting
* Experience deploying web applications to production
Preferred Skills
* Kubernetes
* Terraform / Infrastructure as Code
* Cloud security
* Load balancing
* Redis / caching
* PostgreSQL / MySQL / MongoDB
* Experience with Node.js, React, PHP/Laravel, or .NET applications
What We Offer
* Opportunity to work on HRM Cloud and SaaS products
* Exposure to real-world cloud infrastructure and production systems
* Remote/hybrid working opportunity
* Growth opportunities within the technology team
* Opportunity to work with an international product-focused company
How to Apply
Send your CV,GitHub profile, LinkedIn profile, and details of your previous cloud/DevOps projects.
Subject: Application – DevOps & Cloud Engineer
Job Summary
We are looking for an experienced SRE / DevOps Engineer with strong expertise in production support, site reliability engineering, cloud infrastructure, automation, and monitoring. The candidate should have experience maintaining highly available systems, troubleshooting production issues, and improving infrastructure reliability and performance.
Mandatory Skills
- Site Reliability Engineering (SRE)
- DevOps Engineering
- Production Support
- Linux Administration
- Cloud Infrastructure (AWS / Azure / GCP)
- Kubernetes and Docker
- CI/CD pipelines
- Monitoring and Observability
- Scripting using Python / Shell
- Incident Management and Root Cause Analysis
Key Responsibilities
- Monitor and maintain the availability, reliability, and performance of applications and infrastructure.
- Handle production incidents, troubleshoot issues, and perform root cause analysis.
- Manage and automate infrastructure deployment and operational tasks.
- Work with CI/CD pipelines and container orchestration platforms.
- Implement monitoring, alerting, and observability solutions.
- Collaborate with development and operations teams to improve system reliability.
- Support cloud infrastructure, Linux environments, and production deployments.
- Identify recurring issues and implement preventive measures to reduce downtime.

Jr Platform Engineer
Location: Bengaluru, India (Hybrid)
Employment Type: Full-time
Experience: 0.6-2 years
Shift Timing: 2 PM to 11 PM IST
About Company
It is driving the electric mobility revolution through cutting-edge software, infrastructure, and professional services. Our technology empowers utilities, cities, fleets, transit agencies, and automakers to deploy EV charging infrastructure at scale safely, efficiently, and sustainably. With a global footprint spanning three continents and operations in 13 countries, we are passionate about shaping the future of sustainable transport.
Operating over 70,000 charge points globally,It is driving the transition toward cleaner, smarter, and more efficient mobility. The India team serves as a critical operational hub, supporting global platforms focused on decarbonization, digitalization, and scalable infrastructure growth.
At this company, we value purpose-driven individuals who want to make a meaningful impact and help create a cleaner, smarter, and more connected world.
Role Overview
It is seeking a TechOps Engineer! We are excited to find a highly engaged engineer who is obsessed with technology that wants to be a part of a “world class” platform SRE team. It engineers must possess an "automation first" mindset, with a relentless focus on documentation, quality, scalability, and reliability using Infrastructure as Code tools. This position will be part of a platform team that is developing exciting products and solutions and playing a key part in driving forward the electrification of transportation.
What you’ll do:
- Ensure system reliability, uptime, and performance of global platform.
- Conduct real-time surveillance of our EV charging systems to proactively identify and mitigate performance issues and anomalies near 24/7 basis. As such, you collaborate with IDT and FMC players to ensure incident detection also happens outside office hours (monitoring shifts among team members subject to duty schedule)
- Deliver on change & releases like firmware changes and drive insights & intelligence back into testing processes and tech discussions with the wider organization.
- Successfully deliver and project manage first time right commissioning activities alongside our Engineering Procurement Contract Management (EPCM) partners to successfully bring charge points onto our Charge Point Management System (CPMS).
- End-to-end EV charger lifecycle management, including deployment, commissioning, monitoring, maintenance, and decommissioning activities.
- Provide technical guidance and support to DC specialists during the commissioning of EV charging solutions.
- Work closely with Shell, Engineering, and IT colleagues to ensure projects are completed on time and to specification.
- Act as a liaison with the Engineering Procurement Contract Management (EPCM) partner to manage projects from start to finish, ensuring charge points are successfully onboarded on the Charge Point Management System (CPMS).
- Collaborate with development, operations and support teams to build scalable and resilient systems.
- Contribute to incident response, root-cause analysis, and post-mortem reviews, driving continuous improvement.
- Participate in capacity planning, performance tuning, and resource optimization.
- Integrate security and compliance best practices into all infrastructure operations.
- Stay current with emerging SRE tools, frameworks, and cloud technologies to continuously improve reliability practices.
- Participate in and lead on-call rotations and incident response, conducting detailed postmortems and RCA reports.
- Flexible to resolve blocking issues during off hours or weekends if required.
What We’re Looking For:
Basic Qualifications and skills
- Bachelor’s degree in Engineering , Electrical, ECE, Computer Science, Information Technology, or related field.
- Overall 1+ years of experience as a Site Reliability Engineer, DevOps/ Technical project coordinator role.
- Proven experience of DevOps, SRE, or Technical Project Coordination with IoT or connected devices based platforms.
- Hands-on experience with cloud platforms such as AWS and Infrastructure as Code (IaC) tools such as Terraform.
- Experience with incident management and on-call best practices. Provide support to on call engineers.
- Excellent analytical and problem-solving skills with a proactive mindset.
- Expertise with monitoring and observability tools (Dynatrace,Prometheus, Grafana, Zabbix, etc.).
- Proactively monitor the network, triage performance outliers, and coordinate correction actions to ensure optimal system functionality.
- Fluency in English (spoken and written).
- Successfully recommission or decommission chargers following changes in our network.
- Responsible for the go-live of the chargers on Shell’s public network following commissioning attempts.
Note: This role involves managing infrastructure for a global platform operating in over ten countries, requiring effective communication and collaboration across regions. Strong verbal and written communication skills, along with availability and flexibility to resolve blocking issues, are essential to support On-call Engineers. This role may involve EU or US time‑zone shifts based on business requirements. The shift timing will be 2 PM IST to 11 PM IST.
What We Offer
- Work with some of the brightest minds in the emerging EV industry.
- Make a tangible impact in reducing carbon emissions and enabling sustainable energy.
- Freedom to suggest, implement, and innovate on systems, processes, and technologies.
- Daily ownership in a high-growth, challenging environment.
- Flexible work environment with hybrid schedules and virtualization options.
- Competitive pay and benefits including health coverage, innovative PTO program, and performance bonuses.
Hiring Platform Engineer - Openshift
Exp : 4 - 6 yrs
Edu : BE/B.Tech/MCA
Work Location : Pune WFO
Must Have Skills :
Openshift experience is mandatory
4 years of IT operations, infrastructure, cloud or application support experience.
Basic Linux command-line knowledge.
Basic networking knowledge including IP addressing, DNS, ports and connectivity troubleshooting.
Basic understanding of containers and Kubernetes concepts.
Ability to follow technical procedures accurately.
Good written and verbal communication skills.
Willingness and ability to work in a 24×7 shift environment.
We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and infrastructure.
- Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
- Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
- Analyze alerts, logs, performance metrics, and system behavior to identify issues.
- Troubleshoot routing, load balancing, connectivity, and network-related problems.
- Perform incident investigation, troubleshooting, and root cause analysis.
- Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
- Handle production incidents and ensure timely resolution within defined SLAs.
- Participate in problem management and identify recurring issues.
- Perform application health checks and proactively identify potential failures.
- Maintain troubleshooting guides, runbooks, and operational documentation.
- Support planned changes, deployments, and maintenance activities.
Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
Grafana
AppDynamics
Production Support
Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
AWS / Kubernetes / OpenShift / Linux – Job Description
Role: Cloud / DevOps Engineer
Experience: 4–8 Years
Location: Bangalore
Mandatory Skills: AWS, Kubernetes, OpenShift, Linux
Job Summary
Looking for a Cloud/DevOps Engineer with strong hands-on experience in AWS, Kubernetes, OpenShift, and Linux. The candidate will be responsible for managing cloud infrastructure, container platforms, deployments, monitoring, and troubleshooting.
Key Responsibilities
- Manage and support AWS cloud infrastructure and services.
- Deploy and manage applications using Kubernetes and OpenShift.
- Perform Linux administration, troubleshooting, and issue resolution.
- Monitor application and infrastructure health and resolve production issues.
- Work on containerized applications and deployments.
- Support scaling, configuration, upgrades, and maintenance of Kubernetes/OpenShift environments.
- Troubleshoot cloud, container, and Linux-related issues.
- Collaborate with development and operations teams for deployments and releases.
- Follow security, availability, and operational best practices.
Mandatory Skills
- Strong hands-on experience in AWS
- Good experience with Kubernetes
- Hands-on experience in OpenShift
- Strong Linux administration and troubleshooting skills
- Experience in cloud/container environment support
- Good production troubleshooting and incident management skills
We are looking for an Application Support Engineer with experience in Linux/Unix, Windows administration, application monitoring, and production support. The candidate should be skilled in incident management, troubleshooting, and monitoring tools such as Splunk, Grafana, and AppDynamics.
Responsibilities
- Provide application and production support, ensuring system availability and stability.
- Troubleshoot application, server, and infrastructure issues across Linux/Unix and Windows environments.
- Monitor application performance using Splunk, Grafana, and AppDynamics.
- Manage incidents, service requests, and changes through ServiceNow.
- Perform root cause analysis and coordinate with relevant teams to resolve issues.
- Ensure SLA compliance and minimize service disruptions.
Required Skills
- Application Support / Production Support
- Linux/Unix and Windows
- Monitoring tools: Splunk, Grafana, AppDynamics
- ITSM tool: ServiceNow
- Incident, problem, and change management
- Strong troubleshooting and communication skills
Job Description
Role: Lead Infrastructure Engineer
Job Summary –
We are looking for a self-driven and technically strong IT Infrastructure Lead with 5+ years of experience in 24x7 infrastructure monitoring or NOC operations. Should be capable of managing infrastructure operations teams across servers, cloud environments, network devices, and enterprise monitoring platforms. The candidate should be experienced in leading teams responsible for Windows and Linux servers, cloud-based infrastructure, network device monitoring, SLA-driven incident operations, troubleshooting, reporting, device onboarding, and operational governance. The role requires strong hands-on experience on monitoring tools including PRTG, SolarWinds, Logic Monitor and Zabbix. The candidate should be skilled in onboarding devices, configuring s, validating thresholds, resolving monitoring gaps, creating dashboards, preparing reports, and ensuring infrastructure availability. The ideal candidate should have a leadership mindset focused on grooming the team technically, sharing relevant knowledge, building troubleshooting confidence, and helping engineers grow to the next technical level.
Years of experience needed is 5 to 8 years
Technical Skills:
- Lead L1 infrastructure operations for daily monitoring, incident follow-up, SLA tracking, escalation support, and operational reporting.
- Manage and guide a team handling Windows/Linux servers, network devices, cloud resources, and monitoring tools.
- Monitor infrastructure s related to CPU, memory, disk, service availability, ping loss, latency, interface errors, and device reachability.
- Perform first-level troubleshooting for server, network, cloud, and monitoring-related incidents before escalating to L2/L3 teams.
- Administer monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix for device onboarding, validation, dashboard checks, and basic threshold review.
- Ensure s and incidents are handled within SLA with proper ticket updates, escalation notes, troubleshooting details, and closure comments.
- Coordinate with L2/L3 teams, vendors, application teams, network teams, and cloud teams for faster incident resolution.
- Prepare daily, weekly, and monthly reports covering infrastructure health, trends, SLA status, major incidents, and recurring issues.
- Support planned maintenance activities by managing suppression, maintenance mode, post-change checks, and monitoring restoration.
- Identify repeated s, false positives, and monitoring gaps, and work with technical teams to reduce noise.
- Maintain SOPs, escalation matrices, troubleshooting guides, and monitoring process documentation.
- Mentor and groom L1 engineers on monitoring tools, incident handling, basic troubleshooting, ticket hygiene, and escalation process.
Management Skills:
- Experience in IT infrastructure monitoring or L1/NOC operations.
- Basic troubleshooting knowledge of Windows servers, Linux servers, network devices, and cloud infrastructure.
- Working knowledge of monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix.
- Understanding SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
- Good knowledge of incident management, SLA compliance, escalation handling, and reporting.
- Ability to manage team workload, guide engineers, and support critical incidents.
- ITIL process knowledge.
- Basic Azure or AWS monitoring knowledge.
- Experience in creating SOPs, runbooks, and operational dashboards.
- Basic PowerShell or Linux command knowledge for troubleshooting.
Certifications Needed:
- Microsoft Certified: Azure Administrator Associate, AZ-104
- AWS Certified SysOps Administrator, Associate
- ITIL Foundation Certification
- Cisco Certified Network Associate, CCNA
- Red Hat Certified System Administrator, RHCSA8.









