Database Developer

Location:

This is a 100% remote opportunity for applicants residing in India.

Who We Are:

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With 60,000 customer base, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 850+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home. At HighLevel, we require our team members to be on camera for all customer, peer and supervisor interactions. Want to learn more? Check out our website: www.gohighlevel.com. 

Who You Are: 

The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.

What You’ll Do:

Today: 

• Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
• Use judgment within defined practices and procedures.
• Work directly with other support team members of all levels, as needed.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Be accessible and available to multiple customers.
• Establish priorities and communicate rationale and time-frame clearly to customers.
• Suggest articles to the knowledge base in an effort to promote self-help for our customers.
• Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.

Soon:

• Receive and record incident-related information over the phone, chat, email (and other) channels using a variety of tools, techniques, and procedures.
• Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
• Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
• Work directly with team members to resolve customer issues and request enhancements for our products.
• Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
• Participate in the testing of new product releases.

Eventually:

• Resolve or recommend resolutions to customer problems.
• Other duties may be assigned and/or modified as business needs change.

What You’ll Bring: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience/Education/Certifications Required:

• 2+ years of prior technical support experience in a product based organization preferably B2B SaaS fielding and resolving technical inquiries in a well-structured professional manner
• Strong technical aptitude, analytical and troubleshooting skills.
• Demonstrated ability to maintain self-control while defusing stressful customer situations.
• Excellent customer service attitude.
• The ability to be a team-player as well as work independently. 
• Excellent note-taking skills.
• Experience with ticketing systems.
• Experience working with a combination of inbound calls, chats, and follow up emails to the customer for exceptional customer service.

Additional Skills Required: 

• Fluent in English.
• Demonstrated verbal and written communication skills.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way!

Job Summary:

We are seeking a motivated and dynamic Medical Product Representative to join our team. This role involves fieldwork, building and maintaining relationships with healthcare professionals, promoting our medical products, and achieving sales targets. The ideal candidate will have a strong background in sales, excellent communication skills, and a passion for healthcare.

Key Responsibilities:

Promote Medical Products: Conduct regular visits to clinics, hospitals, and healthcare facilities to promote our products and educate healthcare professionals about their benefits.

Sales Achievement: Meet or exceed sales targets by developing strategies to attract new clients and retain existing ones.

Product Knowledge: Stay updated on product features, competitive positioning, and the latest industry trends to provide accurate information and address customer inquiries effectively.

Customer Relationship Management: Build strong relationships with doctors, pharmacists, and other key stakeholders to increase brand visibility and foster loyalty.

Reporting: Keep detailed records of daily activities, including client interactions, sales, and any issues encountered, and provide regular feedback to the management team.

About Company:

Banshi Medicare Private Limited is a leading manufacturer of surgical gloves, specializing in latex and nitrile products. We are committed to delivering high-quality medical supplies to healthcare professionals worldwide. As we continue to expand our operations and enhance our market presence, we are seeking a dynamic and experienced individual to join our team as General Manager – Sales and Revenue.

The ideal candidate will possess a strong understanding of P&L management and demonstrate the ability to drive sales growth while effectively managing revenue streams.

Key Responsibilities:

· Develop and execute strategic sales plans to achieve revenue targets and drive business growth for Banshi Medicare Pvt. Ltd.

· Lead the sales team in identifying new business opportunities, expanding market reach, and penetrating key accounts.

· Build and maintain strong relationships with existing and potential customers, distributors, and partners.

· Drive sales initiatives to meet or exceed sales quotas and revenue objectives.

· Develop pricing strategies and promotional programs to maximize profitability while remaining competitive in the market.

· Collaborate with cross-functional teams including marketing, product development, and operations to ensure alignment and execution of sales strategies.

· Analyze sales data and market trends to identify areas for improvement and optimization.

· Develop and implement effective sales training programs to enhance the capabilities of the sales team.

· Monitor and manage the sales pipeline, forecasting accuracy, and performance metrics.

· Take ownership of the P&L for the sales department, ensuring profitability and financial viability.

Qualifications:

· Bachelor's degree in Business Administration, Marketing, or related field. MBA preferred.

· Minimum of 10 years of experience in sales leadership roles, preferably in the healthcare or medical device industry.

· Proven track record of driving sales growth and achieving revenue targets.

· Strong understanding of P&L management and financial analysis.

· Excellent leadership and team management skills with the ability to motivate and inspire others.

· Strategic thinker with the ability to develop and execute effective sales strategies.

· Strong negotiation and communication skills with the ability to build rapport with customers and stakeholders.

· Analytical mind-set with the ability to interpret sales data and market trends to make informed decisions.

· Results-oriented with a focus on delivering measurable outcomes.

· Knowledge of medical device regulations and compliance standards is a plus.

Joining Banshi Medicare Pvt. Ltd offers an exciting opportunity to be part of a dynamic and innovative company dedicated to improving healthcare outcomes. If you are a strategic sales leader with a strong understanding of P&L management and a passion for driving revenue growth, we invite you to apply for the position of Vice President - Sales & Revenue and contribute to our mission of providing high-quality surgical gloves to the global healthcare community.

Responsibilities:

● Design and build advanced applications for the Android platform

● Collaborate with cross-team (developers, designers, product owners, QA) to define,

design, and ship new features.

● Prepare test plans, and test cases and execute/automate them.

● Write and review unit-test code for robustness, including edge cases, usability, and

general reliability

● Problem solve and determine out-of-the-box solutions for complex technical

requirements

● Work with fellow programmers, as well as the rest of the production team, as a lead

programmer and manager.

● Must have very strong problem-solving and analytical skills.

● Application of experience and knowledge to optimise game engine deployment for

virtual reality VR in terms of memory, frame rate and performance.

● Work with emerging technologies to create new tools and systems for interactive

real-time production.

● Ensure compliance with ride requirements, including performance benchmarks and

integration with third-party ride control systems.

● Produce clean, well-documented code and maintain internal engine builds, using

Perforce and other tools to distribute builds to the team.

● End-to-End mobile development life cycle from planning to publishing

Requirements:

● B.Tech/B.E degree in Computer Science, Engineering or a related subject

● Proven software development experience and Android skills development

● Proven working experience in Android app development and have published at least

one original Android app

● Experience with Android SDK

● Experience working with remote data via REST and JSON

● Experience with third-party libraries and APIs

● Working knowledge of the general mobile landscape, architectures, trends, and

emerging technologies

● Experienced in handling both legacy code and greenfield development and can make

technical recommendations based on the needs of the project

● Solid understanding of the full mobile development life cycle.

● Expert-level understanding of object-oriented programming, threading/concurrency,

unit testing, and modern architectural design

● Excellent source control discipline and are comfortable using git flow

● Experience in 3D engine development experience within the games industry is a plus

● Hands-on with Jetpack compose is a plus.

● Scrum, agile process and adherence

● Good project management skills are a plus

● Strong expertise in Kotlin and Java

● Knowledge of Swift and Fuller is a plus

# About Us

It is **Slack for Construction Industry** that helps construction project owners and contractors track on-site progress in real-time to finish projects on time and in the budget. We aim to bring the speed of software development to infrastructure development.

Founded by IIT Roorkee alumni and backed by industry experts, we are on a mission to help the second largest industry in India-Construction make a transition from pen and paper to digital.

# About the team

As a productivity app startup, we value productivity and ownership most. That helps raise our own bar and the bar of people we hire.

We follow agile and scrum approaches for product development and use best of class tools and practices. Measuring our progress on a weekly basis and iterating fast enables us to build breakthrough modules and features rapidly.

If you join us, You will be constantly throw in difficult situations. Decisions that you take, will directly impact our clients and sales. That's how we learn.

# Requirements -

- 1-3 years of experience testing

- Good with testing concepts, understands test life cycle

- Good bug reporting and communication skills

- Understands release process and past experience of release process

- Understanding the business criticality & being Flexible

- Sound knowledge on Compatibility testing

- Hands on experience on both Web and Mobile platforms

# Responsibilities -

- Domain/Product knowledge would be an added value

- Automation skills for mobile application is an added advantage

- Knowledge and experience on debugging tools (Adb, Xcode, Jmeter, etc.)

We are looking for a Senior Front End Engineer.

• Hands-on with contemporary javascript frameworks (React js Angular js)
• Hands-on with UI layouts, SASS, LESS, Bootstrap
• Developed reusable components and libraries for frontend
• Frontend optimization techniques to reduce latencies
• Frontend optimization for SEO
• Excellent written and verbal communication skills, design thinking
• Practical experience with engineering best practices and Technology

Key Responsibilities:

• Build desktop and mobile web applications using contemporary javascript frameworks

•Actively participate in design and code reviews to build robust
applications and prototypes

•Explore and design simple and intuitive consumer experiences

•Work closely with Product managers, UX designers and back end
engineers to implement frontend solutions

•Build reusable code and libraries for future use, focus on long-term code
maintainability

•Work in a fast-paced and agile development environment

Job Description: 

We are looking for ‘Oracle Apps Lead’ with 12-plus years of work experience. As a part of our Technology/Solutions leadership team, you will be directly working with stakeholders to understand long-term strategic and mid-term business goals. This role will oversee both the Corporate Finance and HR  which include Strong familiarity with Software Development Life Cycle.

Job Responsibilities:

• Experience in Analysis, Design, Development, Testing and Implementation of Software Applications using Oracle Applications R12x/12.0.6/12.2.5/Oracle Cloud spread across Implementations, Version upgrades, Data conversions and Customizations.
• Implementation and technical expertise in Oracle EBS Application Modules

• Good experience in PL SQL, Oracle Workflow, Oracle/OAF Forms, Reports, XML Publisher.

• Must have experience leading teams and Solution to deliver projects as Solution Architect to lead Blueprinting sessions and create a roadmap for project delivery and scope validation.

• Lead the translation of the client's business goals, objectives, and requirements into systems design

• Review and/or develop technical design documents to ensure completeness and feasibility with the overall ERP solution

Who We’re Looking For:

The candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. He/she should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. He/she must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide opportunities for development, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives.

We are looking for an enthusiastic Customer Support Executive who possesses a strong drive for results. The ideal candidate should showcase the following skills - 

• Fluent communication skills in English and Hindi
• Proven customer support experience of 1-3 years
• Engaging with customers and earning their trust
• Building sustainable relationships with customers
• Patient, empathetic, self-motivated
• Experience with CRM and tool handling
• Bachelor's degree, preferably in Computer/IT Engineering
• Prior experience in Ed-tech platform is mandatory

Following are the day-to-day roles and responsibilities - 

• Making outbound calls to registered users, interacting with them, providing necessary information, and resolving any queries
• Taking inbound calls from customers to resolve any queries or complaints
• Accurately explaining all details of courses offered to parents and students
• Ensuring a smooth journey for customers, from registering to completing a demo session
• Ensuring maximum customer satisfaction
• Having inside-out knowledge of our product and course offerings
• Explaining technical subjects to customers with a non-technical background