Data Scientist (Product Company, Top b2c product company only

JOB DETAILS:

- Job Title: Senior Business Analyst

- Industry: Ride-hailing

- Experience: 4-7 years

- Working Days: 5 days/week

- Work Mode: ONSITE

- Job Location: Bangalore

- CTC Range: Best in Industry

Required Skills: Data Visualization, Data Analysis, Strong in Python and SQL, Cross-Functional Communication & Stakeholder Management

Criteria:

1. Candidate must have 4–7 years of experience in analytics / business analytics roles.

2. Candidate must be currently based in Bangalore only (no relocation allowed).

3. Candidate must have hands-on experience with Python and SQL.

4. Candidate must have experience working with databases/APIs (Mongo, Presto, REST or similar).

5. Candidate must have experience building dashboards/visualizations (Tableau, Metabase or similar).

6. Candidate must be available for face-to-face interviews in Bangalore.

7. Candidate must have experience working closely with business, product, and operations teams.

Description

Job Responsibilities:

● Acquiring data from primary/secondary data sources like mongo/presto/Rest APIs.

● Candidate must have strong hands-on experience in Python and SQL.

● Build visualizations to communicate data to key decision-makers and preferably familiar with building interactive dashboards in Tableau/Metabase

● Establish relationship between output metric and its drivers in order to identify critical drivers and control the critical drivers so as to achieve the desired value of output metric

● Partner with operations/business teams to consult, develop and implement KPIs, automated reporting/process solutions, and process improvements to meet business needs

● Collaborating with our business owners + product folks and perform data analysis of experiments and recommend the next best action for the business. Involves being embedded into business decision teams for driving faster decision making

● Collaborating with several functional teams within the organization and use raw data and metrics to back up assumptions, develop hypothesis/business cases and complete root cause analyses; thereby delivering output to business users

Job Requirements:

● Undergraduate and/or graduate degree in Math, Economics, Statistics, Engineering, Computer Science, or other quantitative field.

● Around 4-6 years of experience being embedded in analytics and adjacent business teams working as analyst aiding decision making

● Proficiency in Excel and ability to structure and present data in creative ways to drive insights

● Some basic understanding of (or experience in) evaluating financial parameters like return-on-investment (ROI), cost allocation, optimization, etc. is good to have

👉 ● Candidate must have strong hands-on experience in Python and SQL.

What’s there for you?

● Opportunity to understand the overall business & collaborate across all functional departments

● Prospect to disrupt the existing mobility industry business models (ideate, pilot, monitor & scale)

● Deal with the ambiguity of decision making while balancing long-term/strategic business needs and short-term/tactical moves

● Full business ownership working style which translates to freedom to pick problem statements/workflow and self-driven culture

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Who we are:

Kanerika Inc. is a premier global software products and services firm that specializes in providing innovative solutions and services for data-driven enterprises. Our focus is to empower businesses to achieve their digital transformation goals and maximize their business impact through the effective use of data and AI. We leverage cutting-edge technologies in data analytics, data governance, AI-ML, GenAI/ LLM and industry best practices to deliver custom solutions that help organizations optimize their operations, enhance customer experiences, and drive growth.

Awards and Recognitions

Kanerika has won several awards over the years, including:

CMMI Level 3 Appraised in 2024.

Best Place to Work 2022 & 2023 by Great Place to Work®.

Top 10 Most Recommended RPA Start-Ups in 2022 by RPA today.

NASSCOM Emerge 50 Award in 2014.

Frost & Sullivan India 2021 Technology Innovation Award for its Kompass composable solution architecture.

Recognized for ISO 27701, 27001, SOC2, and GDPR compliances.

Featured as Top Data Analytics Services Provider by GoodFirms.

Working for us

Kanerika is rated 4.6/5 on Glassdoor, for many good reasons. We truly value our employees' growth, well-being, and diversity, and people’s experiences bear this out. At Kanerika, we offer a host of enticing benefits that create an environment where you can thrive both personally and professionally. From our inclusive hiring practices and mandatory training on creating a safe work environment to our flexible working hours and generous parental leave, we prioritize the well-being and success of our employees. Our commitment to professional development is evident through our mentorship programs, job training initiatives, and support for professional certifications. Additionally, our company-sponsored outings and various time-off benefits ensure a healthy work-life balance. Join us at Kanerika and become part of a vibrant and diverse community where your talents are recognized, your growth is nurtured, and your contributions make a real impact. See the benefits section below for the perks you’ll get while working for Kanerika.

Locations

We are located in Austin (USA), Singapore, Hyderabad, Indore and Ahmedabad (India).

Required Qualifications:

- 15+ years in data governance and management.

- Expertise in Microsoft Purview, Informatica, and related platforms.

- Experience leading end-to-end governance initiatives.

- Strong understanding of metadata, lineage, policy management, and compliance regulations.

- Hands-on skills in Azure Data Factory, REST APIs, PowerShell, and governance architecture.

- Familiar with Agile methodologies and stakeholder communication.

What You Will Do:

As a Data Governance Architect at Kanerika, you will play a pivotal role in shaping and executing the enterprise data governance strategy. Your responsibilities include:

1. Strategy, Framework, and Governance Operating Model

- Develop and maintain enterprise-wide data governance strategies, standards, and policies.

- Align governance practices with business goals like regulatory compliance and analytics readiness.

- Define roles and responsibilities within the governance operating model.

- Drive governance maturity assessments and lead change management initiatives.

2. Stakeholder Alignment & Organizational Enablement

- Collaborate across IT, legal, business, and compliance teams to align governance priorities.

- Define stewardship models and create enablement, training, and communication programs.

- Conduct onboarding sessions and workshops to promote governance awareness.

3. Architecture Design for Data Governance Platforms

- Design scalable and modular data governance architecture.

- Evaluate tools like Microsoft Purview, Collibra, Alation, BigID, Informatica.

- Ensure integration with metadata, privacy, quality, and policy systems.

4. Microsoft Purview Solution Architecture

- Lead end-to-end implementation and management of Microsoft Purview.

- Configure RBAC, collections, metadata scanning, business glossary, and classification rules.

- Implement sensitivity labels, insider risk controls, retention, data map, and audit dashboards.

5. Metadata, Lineage & Glossary Management

- Architect metadata repositories and ingestion workflows.

- Ensure end-to-end lineage (ADF → Synapse → Power BI).

- Define governance over business glossary and approval workflows.

6. Data Classification, Access & Policy Management

- Define and enforce rules for data classification, access, retention, and sharing.

- Align with GDPR, HIPAA, CCPA, SOX regulations.

- Use Microsoft Purview and MIP for policy enforcement automation.

7. Data Quality Governance

- Define KPIs, validation rules, and remediation workflows for enterprise data quality.

- Design scalable quality frameworks integrated into data pipelines.

8. Compliance, Risk, and Audit Oversight

- Identify risks and define standards for compliance reporting and audits.

- Configure usage analytics, alerts, and dashboards for policy enforcement.

9. Automation & Integration

- Automate governance processes using PowerShell, Azure Functions, Logic Apps, REST APIs.

- Integrate governance tools with Azure Monitor, Synapse Link, Power BI, and third-party platforms.

• Play a critical role as a member of the leadership team in shaping and supporting our overall company vision, day-to-day operations, and culture.
• Set the technical vision and build the technical product roadmap from launch to scale; including defining long-term goals and strategies
• Define best practices around coding methodologies, software development, and quality assurance
• Define innovative technical requirements and systems while balancing time, feasibility, cost and customer experience
• Build and support production products
• Ensure our internal processes and services comply with privacy and security regulations
• Establish a high performing, inclusive engineering culture focused on innovation, execution, growth and development
• Set a high bar for our overall engineering practices in support of our mission and goals
• Develop goals, roadmaps and delivery dates to help us scale quickly and sustainably
• Collaborate closely with Product, Business, Marketing and Data Science
• Experience with financial and transactional systems
• Experience engineering for large volumes of data at scale
• Experience with financial audit and compliance is a plus
• Experience building a successful consumer facing web and mobile apps at scale

Product Manager at OneCard 

At Onecard, we're re-imagining the credit card for a new generation of users. Product development is an extremely collaborative effort between engineering, design, and customer-facing teams. You’d be joining a small team of experienced Product Managers who have helped build successful products at companies such as Gaana, Walnut, ICICI Bank among others. 

YOU MAY BE A GOOD FIT IF:

• You can think in terms of the big picture, but deliver on the details
• You observe users and talk to them to get insights for building products. 
• You have a nose for great products, and advocate for new features with qualitative and quantitative reasoning
• You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration. This is very important as we're rapidly growing. 
• You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
• You communicate with empathy and exceptional precision
• You are technical enough to ask engineers good questions about architecture and product decisions alike
• Beyond just shipping new products, you obsess about continuous product improvement

REQUIREMENTS

• You’ve spent at least 3 to 5 years in product management, especially working on mobile apps. 
• You’ve built something with 100k+ users in a consumer facing application. If you've built something on your own - a blog or a website, please send us a link. 
• You’ve worked with design teams and software like Figma/Zeplin/Balsamiq. 
• Experience in Fintech and gaming is preferred. Especially working on reward programs. 

You’ve built something with 100k+ users in a consumer facing application. If you've built something on your own - a blog or a website, please send us a link. 

YOU SHOULD INCLUDE THESE IN YOUR APPLICATION:

A few words on...

• Why you’re interested in being a product manager at OneCard in particular
• The product you are most proud of shipping, and your role in its development
• The biggest product mistake you’ve made (we all have them!)