Product Architect - Cyber Security

Photo-Videographer is the one who is responsible for shooting and editing high quality videos and photos; and for coordination with marketing team to ensure delivery and content guidelines to get better and higher results

in the marketing function.

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.

Qualifications

- At Least graduation, preferably in commerce from prominent institute

- 0-1 years of experience in customer support

Skills

- High level of empathy and aptitude to help and resolve problems for others.

- Learning ability to understand the software from the end user’s perspective.

- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.

- Knowledge of Malayalam & Telugu regional language is a must.

- Other desirable skills:

  - Preferably a female candidate 

  - Expressive and good communication skills

  - Good listener and empathetic disposition

  - Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.

Roles & Responsibilities

Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.

Job Purpose and Impact:

The Sr. Generative AI Engineer will architect, design and develop new and existing GenAI solutions for the organization. As a Generative AI Engineer, you will be responsible for developing and implementing products using cutting-edge generative AI and RAG to solve complex problems and drive innovation across our organization. You will work closely with data scientists, software engineers, and product managers to design, build, and deploy AI-powered solutions that enhance our products and services in Cargill. You will bring order to ambiguous scenarios and apply in depth and broad knowledge of architectural, engineering and security practices to ensure your solutions are scalable, resilient and robust and will share knowledge on modern practices and technologies to the shared engineering community.

Key Accountabilities:

• Apply software and AI engineering patterns and principles to design, develop, test, integrate, maintain and troubleshoot complex and varied Generative AI software solutions and incorporate security practices in newly developed and maintained applications.

• Collaborate with cross-functional teams to define AI project requirements and objectives, ensuring alignment with overall business goals.

• Conduct research to stay up-to-date with the latest advancements in generative AI, machine learning, and deep learning techniques and identify opportunities to integrate them into our products and services, optimizing existing generative AI models and RAG for improved performance, scalability, and efficiency, developing and maintaining pipelines and RAG solutions including data preprocessing, prompt engineering, benchmarking and fine-tuning.

• Develop clear and concise documentation, including technical specifications, user guides and presentations, to communicate complex AI concepts to both technical and non-technical stakeholders.

• Participate in the engineering community by maintaining and sharing relevant technical approaches and modern skills in AI.

• Contribute to the establishment of best practices and standards for generative AI development within the organization.

• Independently handle complex issues with minimal supervision, while escalating only the most complex issues to appropriate staff.

Minimum Qualifications:

• Bachelor’s degree in a related field or equivalent experience

• Minimum of five years of related work experience

• You are proficient in Python and have experience with machine learning libraries and frameworks

• Have deep understanding of industry leading Foundation Model capabilities and its application.

• You are familiar with cloud-based Generative AI platforms and services

• Full stack software engineering experience to build products using Foundation Models

• Confirmed experience architecting applications, databases, services or integrations.

Responsibilities:

- Troubleshoot and resolve complex technical issues related to Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, Jamf, Intune, Azure Active Directory, and Confluence.

- Collaborate with other teams to ensure timely resolution of customer issues.

- Document solutions and knowledge articles for future reference.

- Participate in on-call rotation for after-hours support as needed.

What we are looking for :

- Bachelor's degree in Computer Science or related field preferred.

- Proficient in Active Directory, Windows System Administration, Mac Support, Mobile Device Management, Windows Administration, Desktop Support, System Administration, Technical Support, JAMF, Intune, Azure Active Directory, and Confluence.

- Familiarity with Microsoft Office Suite and other relevant software applications.

- Strong problem-solving skills and ability to work under pressure.

- Excellent communication skills both verbally and written.

About Company

Our client is a community-based marketplace for global wellness entrepreneurs (both in services and products) and consumers. They provide platform and technology to enable sustainable & holistic wellness professionals to be successful. For the consumers, they create health awareness through our enriching content and help them reach their health goals through our world-class Experts, tools, programs and products.

Key Responsibilities:

• Develop engagement strategies and content calendars for official online communities/groups on platforms like Instagram, Facebook, Twitter & more
• Drive partnerships & collaboration with relevant online communities, superusers & social media influencers
• Work with product, creative, content & brand partnerships teams to develop member messaging for new campaigns, features, and product launches
• Create a social engagement playbook/guidelines for community moderators
• Track & report trending topics and sentiment & feedback among the member community across all channels (social media, reviews, support, etc.) 

• Responsible for developing a sense of community amongst the Client creator base
• Ensure all Client creators are benefiting from the community
• Formulate customer delight moments
• Develop non-product solutions that will enable retention and increase customer satisfaction
• Develop partnerships that will help in creator retention

Requirements:

• Graduate with 1-3 years experience in social media & community management
• Active and engaged participant in social media
• Strong verbal, written and presentation skills to communicate effectively
• Strong interpersonal skills and ability to build relationships with cross-functional stakeholders
• Highly organized, detail-oriented and able to manage/execute multiple ongoing projects
• Ability to identify and track relevant community KPIs

• Good network among influencers

Job Summary

Techmero, a leading Digital Marketing Company in Vadodara, is looking for candidates who possess strong writing and research skills to join our growing company as Content Writers. This role focuses on developing engaging written and visual content for our website and is a key part of growing our business.

Content editors are responsible for researching, proofreading, and publishing content. Content editors also fact-check articles and ensure the use of proper spelling, grammar, and syntax in outputs. They manage a team of content writers and assign works along with writing required quality content.

If you have excellent writing and editing skills in English and experience managing editorial calendars, we’d like to meet you.

(only candidates from the English medium will be given preference.)

Responsibilities and Duties

• Research industry-related topics using various tools
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Proofread and edit blog posts before publication from other writers
• Ensures the team’s tasks are completed in a timely manner

• Check Submitted work for approval and publish it.
• Coordinate with design teams or create illustrate articles
• Write a clear marketing copy to promote our products/services
• Prepare well-structured drafts using Content Management Systems
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images, and tone)
• Update website content as needed

Required Experience, Skills, and Qualifications

• Must have SEO related Content Writing experience (MUST)
• Proven work experience as a Content Writer, Copywriter, or similar role (Must)
• SSC and HSC from English Medium School (Must)
• Must understand WordPress basics
• Experience doing research using multiple sources
• Excellent writing and editing skills in English
• Familiarity with web publications
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines
• Master's Degree or Bachelor's Degree
• Portfolio of published articles (Optional)

Responsibilities:

• Respond to customer queries and customers concern
• Provide support for data collection to enable Recovery of the account for end user.
• Maintain a deep understanding of client process and policies
• Reproduce customer issues and escalate product bugs
• Provide excellent customer service to our customers
• You should be responsible to exhibit capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

Requirements:

• Graduate (Any Discipline)
• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills
• Analytical skills with customer centric approach
• Excellent proficiency with written English and with neutral English accent
• Excellent English - Verbal & Written (Highly Professional English)
• Excellent Excel Capabilities as we need to submit monthly SLA reports to clients. (Should be an expert)

1. Identifying and establishing contact with potential customers proactively and following up sales leads to generate sale.
2. Responding to sales and service enquiries from new and existing customers.
3. Negotiating the as per agreement terms and closing sales. Meet the Prospects and convert into business
4. Achieving sales targets on weekly and monthly basis

1. Ready to take initiative
2. Highly innovative, proactive and should operate efficiently under minimal supervision Well-presented, polite and tactful
3. Can handle customer feedback and have patience while pitching for sale conversion

1. Any graduate / Post graduate with MBA in Marketing as specialization
2. Graduation Must.
3. Candidates with 0 - 1 years of experience in Direct Sales, Ad sales, Online Sales or related work experience would be an added advantage.