Data Engineer

The primary role of Service Desk Analyst is providing first level support through calls/web/chat/Email and handling the resulting incidents or Service Requests using the incident management and Service request fulfilment processes in line with Service Desk objectives.

Project/Process:

• Responsible for service Request fulfillment, Incident Mgmt (First level resolution) for the End User queries via Avaya call, web tool and mailing/chat system within the agreed service level and defined guidelines.
• Acts as Incident Analyst/Service Request Analyst and responsible for the Day-to-day operation of the Incident Management/Service Request management process.
• Record all End user transactions in Remedy ticketing tool.
• Responsible for handling tickets and capturing quality information by following ticket handling process as defined in Runbook
• Responsible for maintaining SLA/KPI‘s for self.
• Responsible for providing quality deliverables and enhancing customer satisfaction
• Escalate issues to Leads (if unable to resolve, solutions not in database, new issues, unhappy End User, complaint, Demanding End User)
• Contribution to knowledge management by updating/creating the knowledge articles
• Adherence to security and compliance requirements
• Adherence to communication etiquettes
• Quality – Should adhere to the basic guidelines laid down for the ticket/voice quality feedbacks provided by Leads/DAT POCs
• Contribute to and participate proactively in knowledge sharing sessions
• Contribute to Continuous Improvement and Innovation plans (CII)
• Analyst under Batch Process Monitoring shall monitor all the in-scope process/jobs.
• Notify SME’s/Shift Leads in case of any challenges in the process.
• Preparing handover of Batch Process Monitoring report and sharing it with the next shift members, at the end of each shift.
• Notify the lead immediately in case of complaints and escalations
• Participate in Shift Huddles on daily basis and discuss technical/Process updates.

Are you ready to revolutionize the manufacturing landscape? We're on the hunt for a dynamic OT-IT Expert who’s not just skilled but passionate about transforming operational technology! Join us in optimizing our manufacturing shop floors by auditing and enhancing infrastructure and connectivity. Your mission? Identify those sneaky gaps in our data collection architecture and ensure our machines and sensors talk smoothly to the cloud. If you thrive in IIoT environments and can navigate the complexities of communication protocols like a pro, we want you on our team!

Key Responsibilities:

1. Audit Like a Pro: Dive deep into our existing infrastructure and connectivity on the manufacturing shop floor.
2. Gap Detective: Identify gaps in our architecture for seamless data collection from machines and sensors to cloud systems.
3. Solution Architect: Design and propose the best-suited, cost-effective solution architectures based on your gap analysis.
4. Proposal Wizard: Develop and prepare detailed project proposals that impress stakeholders.
5. Supplier Negotiator: Identify and negotiate with suppliers for the required hardware and peripherals to bring your designs to life.
6. Challenge Anticipator: Plan ahead for potential implementation challenges and devise clever solutions.
7. Project Overlord: Oversee IIoT project implementations to ensure they stay on track and meet objectives.
8. Data Accuracy Guardian: Ensure the accuracy of captured data by validating against actual shop floor values.
9. Data Structurer: Develop and implement data format structuring and standard frameworks that enhance our operations.
10. Quality Assurance Champion: Perform thorough Quality Assurance (QA) on collected data before handing it over to our data engineers.

Required Skills and Experience:

• Extensive experience in IIoT projects involving field communication protocols (Modbus, OPC, PROFINET, PROFIBUS).
• Strong knowledge of PLC programming with hands-on experience in multiple PLC brands (Siemens, Allen-Bradley, Mitsubishi).
• Proficient in auditing and analyzing OT infrastructure like a seasoned expert.
• Expertise in cloud connectivity and data collection systems.
• Creative thinker with the ability to design scalable and cost-effective IIoT architectures.
• Strong negotiation skills to manage vendor relationships effectively.
• Exceptional problem-solving and forward-thinking abilities.
• Solid understanding of manufacturing processes and shop floor operations.
• Proven experience in data validation, structuring, and quality assurance.
• Familiarity with data engineering concepts and the ability to liaise with data engineering teams.

Preferred Qualifications:

• Bachelor's degree in Instrumentation, Information Technology, Electrical Engineering, or a related field.
• Relevant certifications in Industrial Automation or IIoT technologies.
• 5+ years of experience in OT/IT convergence projects within manufacturing environments.
• Experience with data standardization and framework development in industrial settings.

Key Attributes:

• Strategic thinker with a hands-on approach who can get things done.
• Excellent communication skills to connect with both technical and non-technical stakeholders.
• Proactive problem-solver with a history of successful project deliveries.
• Adaptable to rapidly evolving technology landscapes, ready for anything!
• Meticulous attention to detail, especially in data accuracy and quality.
• Strong analytical skills for data validation and structure optimization.

Job Title : Video Editor & Videographer

Location : Ahmedabad, Gujarat

Job Type : Full-time

Job Overview :

We are seeking a creative and detail-oriented Video Editor & Reel Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for creating high-quality, engaging video content, with a focus on social media reels. This role requires a strong storytelling ability, proficiency with DSLR cameras, and a deep understanding of the latest trends in video editing and social media engagement.

Key Responsibities :

Filming & Production:

• Operate DSLR cameras to capture professional-quality footage.
• Ensure proper framing, lighting, and sound during shooting.
• Plan, shoot, and produce engaging short-form videos (reels) tailored for Instagram, and other social media platforms.

Video Editing :

• Edit raw footage into polished, compelling videos that align with our brand's style and messaging.
• Utilize video editing software such as Adobe effects, Adobe Premiere Pro, or DaVinci Resolve for advanced editing tasks.
• Apply color grading, lighting adjustments, and sound enhancements to achieve a professional finish.

Content Planning & Collaboration :

• Work closely with the marketing and social media teams to brainstorm and develop video concepts.
• Assist in planning content calendars and scheduling shoots in alignment with social media strategies.

Trend Spotting & Creative Execution :

• Stay updated on the latest trends in video editing, social media, and content creation.
• Continuously experiment with new editing styles and techniques to enhance engagement and reach.

Post-production Enhancements :

• Add graphics, animations, captions, and sound effects to boost the visual appeal of reels.
• Ensure consistency in video quality and editing style across all content.

Requirements :

• Experience with DSLR Cameras :
• Proficient in operating DSLR cameras and adjusting settings for optimal footage capture.
• Video Editing Proficiency :
• Advanced skills in video editing software such as Adobe Premiere Pro, Final Cut Pro, or DaVinci Resolve.
• Creativity & Storytelling :
• Strong ability to tell engaging stories through visuals, with a solid understanding of composition, color grading, and lighting.
• Social Media Savvy :
• In-depth knowledge of social media platforms, especially Instagram and TikTok, and familiarity with current video trends.
• Attention to Detail:
• Excellent eye for detail and consistency in editing style and video quality.
• Portfolio:
• A portfolio showcasing recent video and reel work is required.

What We Offer :

• Competitive salary and benefits package.
• Opportunity to work in a creative and dynamic environment in Ahmedabad.
• Room for growth and development in video production and social media marketing.

• You need to be excited about the problem that we are trying to solve
• 3+ years of experience building applications in Kotlin
• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Strong Js fundamentals - You should be able to contribute partially to our existing React Native development as well
• Ability to give clarity and communicate well with the team, including Product, Backend and Dev-Ops (if and when needed)
• Ability to use profiling tools well, getting to root causes of bugs fast
• Ability to pick and work on adjacent technologies if and when required (Eg: If the best performance monitoring solution needs a basic firebase setup, that should not be a blocker for you to go ahead and do so)
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Reach out to the open-source community to encourage and help implement mission-critical software fixes
• You need to be comfortable working in a remote environment (Good internet connection and availability on phone is needed)
• Deep understanding of android architecture
• Understanding of inter app communication
• System design thinking

As a Back Office Executive, your primary responsibility is to gather, analyze, and interpret data to provide actionable insights that support decision-making processes within the organization. You will work closely with various teams to understand their research needs, contribute to strategic planning, and help enhance overall business performance.

Qualifications

1. Bachelor's or Master's degree.
2. Strong knowledge of Microsoft Office tools i.e. Microsoft Excel and Microsoft Word.
3. Excellent communication skills, both written and verbal.
4. Good knowledge of Google Spreadsheets, shortcut keys, and formulas.
5. Ability to work collaboratively in a team environment.
6. Prompt in web search.

We strongly prefer local candidates for this position as it is based in Ujjain.

JOB DESCRIPTION

Overview - We always put our users first. We start by looking at things from the user’s perspective and end by evaluating how the solution has impacted the user.  We are looking for People who are continuously adapting to new technologies and excited to work on products that influence millions of people every day. The Android and iOS mobile applications are used by millions of people around the world and are some of India’s best known and most loved applications and we’re looking for someone to lead the engineering teams that build these apps.

Role - We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail. You will strike a balance between the consumers’ intent and the business’s needs.

What you will do in this role

• Developing front end website architecture.
• Translate requirements and mock-ups into fully functional features by working closely with business and product owners, creative designers and back-end developers.
• Creating servers and databases for functionality.
• Review requirements, design specifications, propose solutions and implementation.
• Work with team leads on the requirements and create estimates against those requirements.
• Deliver projects on time in an agile and continuous development environment.
• Writing tests in a client-side test framework such as Jest, Jasmine, etc.
• Designing and developing APIs.
• Monitor systems to ensure they meet both user needs and business goal.

What you should have

• 2-5 years of hands-on experience in software development and system administration.
•  Experience in Micro services, Serverless applications, Container-based applications.
•  Strong Experience on AWS cloud (Lambda, S3, Kinesis, SQS, SNS, ECS, Dynamo DB).
•  Good understanding of Devops, Apache Kafka.
•  Familiarity with JavaScript frameworks such as ReactJS.
•  Proficiency with server side languages such as NodeJS, Python and PHP.
•  Familiarity with database technology such as MySQL, Mongo DB and Dynamo DB.
•  Familiarity with Logging & Monitoring tools like Kibana, NewRelic, DataDog
• Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
• Experience with unit testing & Test Driven Development (TDD) and CI/CD.

• BE (Comp/IT), ME (Comp/IT), MCA, M.Tech, B.Tech.

• Engage with our clients primarily through email, phone, or our ticketing system
• Understand client needs and tackle problems
• Think creatively about technical issues and find ways to change showstoppers into positive ways forward
• Work closely with internal teams and external partners to deep dive on a customer request or Issue to provider resolution within SLA.
• Manage workflow using our systems to ensure nothing falls to the bottom of the to-do list
• Keep current on product releases and updates
• Share the knowledge among your fellow trouble-shooters and create knowledge articles when necessary
• Support Customers working with Migration teams on Data Migrations to our Platform.
• Work on migrating sensitive customer data from a third-party investment platform or Excel to SyndicationPro with minimal supervision.
• Understand the client’s needs and set up the SyndicationPro platform to meet customer expectations.
  
   

• A passion for solving problems.
• A way with words that makes technical topics easy to understand
• A keen eye for getting to the root cause of an issue
• A love of helping people
• An ability to manage multiple needs and keep them all on track
• A strong ethos towards helping the team win
• Prior experience in SaaS environments
• Experience with MS Office and data programs
• Attention to detail
• Confidentiality

• Experience in writing professional Emails
• Experience in handling a high volume of customer queries
• Must have 1-2 years of prior experience in SAAS environments.
• Must be comfortable working during night shifts.

Experience - 2.0 - 6.0 Year(s)

Location : Bangalore/Gurgaon

Qualification : Any Graduation

Candidate should either be from Tier 1 college/working in a Tier 1 product based company

Looking for Candidates having 2 to 6 Year(s) of experience in Frontend Development and atleast 1.5 to 2 years of experience in React.js

Individual contributor role

Reporting to Tech Lead Directly