Data Engineer

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Min Exp – 4 years

Location – Dwarka, Delhi

Immediate joiners are preferred

About the company – We are a web development and digital marketing company in Delhi, India. We have been serving our clients globally since 2012. We offer quality assured and revenue driven digital services at affordable rate.

Role summary - We seek an experienced Web3 Developer to join our team and help us build and maintain our Ecosystem based on blockchain. Our platform is built using React for the front end, Node.js, TypeScript, MongoDB for the backend, and Solidity for smart contracts. Someone passionate about blockchain technology and with a strong understanding of the Web3 ecosystem.

Responsibilities:

1. Blockchain Solution Design:

• Collaborate with stakeholders to understand business requirements and identify areas where blockchain technology can add value.
• Design and architect blockchain solutions, including selecting appropriate blockchain platforms, consensus mechanisms, data structures, and smart contract frameworks.
• Develop technical specifications, system architectures, and integration strategies for blockchain-based applications.
• Ensure blockchain solutions align with industry best practices, security standards, and compliance requirements.

2. Blockchain Development:

• Lead the development and implementation of blockchain applications, smart contracts, and decentralized protocols.
• Design and implement APIs and integration points for seamless interaction between blockchain and existing enterprise systems.
• Conduct thorough testing and debugging to ensure blockchain solutions' performance, security, and reliability.
• Collaborate with development teams to define blockchain development coding standards and best practices.

3. Security and Privacy:

• Implement robust security measures, encryption techniques, and access controls to protect blockchain data and transactions.
• Address privacy concerns and design solutions that ensure the confidentiality of sensitive information while maintaining transparency.
• Stay up-to-date with the latest security vulnerabilities and recommend strategies to mitigate risks in blockchain implementations.

4. Scalability and Performance Optimization:

• Optimize blockchain solutions to enhance scalability, transaction throughput, and system performance.
• Evaluate and implement scaling solutions, such as sharding, sidechains, or layer 2 protocols, to address the limitations of blockchain platforms.
• Conduct load testing and performance tuning to identify bottlenecks and optimize resource utilization.

5. Blockchain Governance and Consensus:

• Define governance models and consensus mechanisms suitable for specific use cases and industry requirements.
• Assess and recommend appropriate consensus algorithms, such as Proof of Work (PoW), Proof of Stake (PoS), or Practical Byzantine Fault Tolerance (PBFT), based on the project's needs.
• Establish protocols for transaction validation, block verification, and network participation.

6. Research and Innovation:

• Stay updated with the latest advancements and emerging trends in blockchain technology.
• Conduct research and experimentation to explore the potential of new blockchain platforms, protocols, and tools.
• Evaluate and recommend third-party blockchain solutions, frameworks, and libraries to accelerate development processes.

7. Collaboration and Leadership:

• Collaborate with cross-functional teams, including developers, engineers, product managers, and business stakeholders, to align technical requirements with business goals.
• Provide technical guidance and mentorship to development teams regarding blockchain technologies, best practices, and coding standards.
• Act as a subject matter expert, delivering presentations and training sessions on blockchain concepts and solutions.

Qualifications and Skills:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Extensive experience in blockchain development and architecture, with a deep understanding of blockchain concepts, protocols, and platforms (such as Ethereum, Hyperledger Fabric, Corda, etc.).
• Proficiency in programming languages commonly used in blockchain development, such as Solidity, Go, or Java.
• Strong knowledge of smart contracts, decentralized applications (DApps), and blockchain development frameworks.
• Familiarity with cryptographic principles, encryption algorithms, and security best practices in the context of blockchain.
• Experience with cloud platforms and infrastructure (such as AWS, Azure, or Google Cloud) for deploying and managing blockchain networks.
• Understanding of decentralized storage, identity management, and tokenization concepts.
• Excellent problem-solving and analytical skills, with the ability to architect complex and scalable blockchain solutions.
• Strong communication and leadership skills to collaborate effectively with multidisciplinary teams and drive successful project outcomes.

Primary Duties

• Build a broad knowledge across various systems and processes via knowledge transfer and capture any missing information on the wiki

• Gather software requirements by talking to various stakeholders and document them

• Implement software solutions after discussing the requirements and taking direction from the Technical lead and talking to other colleagues within and outside the team

• Provide necessary effort and time estimates for tasks to aid scheduling and prioritization

• Provide necessary 3rd line support to the Operations teams including software fixes as needed

• Work on any BAU development activity including on-boarding new data sets and delivering new markets into the system

• Work with external vendors from time to time to gather necessary requirements for new data or changes to existing data specifications

• Maintain pro-active communication with relevant stakeholders and keep them updated on progress

General

• Any other duties commensurate with the post holder’s position and seniority; and
• All employees should understand that it is their personal responsibility to comply with all organisational, statutory and regulatory policies and procedures.

Experience, Knowledge & Skills

Essential

• 4+ years’ experience of programming in Java.
• 4+ years’ experience working with SQL including complex queries, stored procedures, views, database design and solid understanding of database concepts (preferably SQL Server)
• Experience of both Linux and Windows environments, scripting and tools
• Willing to carry out operational data tasks alongside developing new solutions
• Well organised with the ability to prioritise and manage multiple streams of work
• Excellent communication skills

Beneficial

• Experience working with Cloud environments (preferably AWS)
• Experience in handling financial data sets and familiarity with financial instruments (equities, futures, FX)
• Experience working with data pipelines and building ETL solutions
• Experience working with tools like Flink, Kafka and Tableau

Educational & Professional Qualifications

• Educated to degree (or equivalent) level or higher.
• A degree with mathematical and computing content (e.g. Computer Science, Maths, Physics)

We are actively seeking software development engineers who are interested in designing robust trading systems and refining programs to efficiently manage various types of financial market data that facilitate our quantitative investment research. By designing and improving the firm's internal applications, the SDE will play a key role in expanding the firm's trading capabilities.

Responsibilities:

• Management & scaling up existing infrastructure for high-frequency market data capture.
• Develop a scalable and consistent data handling infrastructure for the above data to facilitate efficient backtesting of quantitative investment strategies.
• Perform R& D; to build a software platform in Python for backtesting various kind of investment strategies using the above databases.
• This will involve studying the strategy development process and performance evaluation metrics.
• Develop autopilot risk-management systems to monitor live performance of the Portfolio.
• Improve the existing algorithms to achieve better execution price and reduce the latency.

Requirements:

Our ideal candidate would have graduated with a degree in computer science from a top university with 1-3 years industry experience, along with:

• High Level of proficiency in Python and good knowledge of Matlab/C++/C#.
• Past experience in dealing with large datasets and Knowledge of database administration and network programming will be a plus.
• Well-versed in software engineering principles, frameworks and technologies.
• The ability to manage multiple tasks in a fast-paced environment.
• Excellent analytical and problem solving abilities.
• A keen interest in learning about the financial markets.

We are looking for a Sr. React Native Developer to help design and develop a new mobile application.

Roles and Responsibilities
1. Developing high-quality JavaScript code for the application.
2. Working closely with design and technology teams to gather requirements and formulate solutions.
3. Coordinating with back-end team to establish JSON-based APIs.
4. Deploying and managing application on Google Play Store & App Store.
5. Optimizing application for maximum speed, performance, and compatibility.
6. Making recommendations to address UI/UX issues.
7. Providing assistance to QA to ensure the app is properly tested and QAd.

Desired Candidate Profile
1. Bachelor's Degree or higher in Computer Science or related field.
2. Strong experience working with React Native on production apps, with knowledge of existing standards and best practices.
3. Strong experience in JavaScript, and Redux.
4. Experience with version control tools (GIT).
5. Experience with responsive design/implementation.
6. Familiarity with REST APIs.
7. Experience with common front-end development tools such as Babel, Web pack, NPM, etc.

Bonus

Knowledge in any or all of any or all of Swift, Objective-C, Java, and Kotlin is a big plus.

• Lead the engineering effort across projects 
• Interface with key stakeholders and apply your technical proficiency across different stages including Application Architecture, Design and Development
• Understand client's business requirements and be able to map them to technology solutions and make them work
• Design and build modern solutions informed by a deep understanding of cloud architecture and how distributed systems operate at scale
• Provide regular support and guidance to teams on complex coding, issue resolution and execution 
• Establish and enforce best development and engineering practices including QA and DevOps
• Lead and manage your own team, but also get down to coding, testing, and designing solutions as and when needed
• Communicate effectively with teams, clients and business leaders within the company

• Minimum 6+ years of experience designing and building full stack applications using UI frameworks like Angular, React or Vue.JS and backend frameworks like Node.JS/ExpressJS or Python/Django/Flask or Laravel/Yii2/Symphony
• Minimum 2-3 years of experience as a Technical Lead mentoring team of 3 to 5 developers
• Strong knowlegde of cloud and distributed systems (AWS, GCP, Azure). Cloud certifications would be an added advantage.
• Deep knowledge of relational databases, SQL and NoSQL databases. Experience with Graph databases like Neo4j is desirable.
• Proficient in Git and CI-CD frameworks
• Strong communicator with visual, verbal, and writing skills to clearly articulate complex design problems and solutions
• Ability to work in an agile environment