Data Engineer

We're Hiring! Join Our Team at Heer Global Collaborations 🚀

We're on the lookout for passionate and skilled individuals to fill the following positions:

Office Assistant

• Experience: 2-3 years

• Prospecting leads and contacting them to pitch the product/ service
• Setting up meetings with the prospective clients
• Presenting product/ service demonstrations to the client
• Establishing new business links
• Participate in conferences, exhibitions, and industry meet-ups for business development
• Sales reporting and reviewing performance
• Negotiating contracts to arrive at the best deal for the client and organization both
• Working towards achieving the sales target
• Conduct market research to evaluate gaps, opportunities, and alien needs
• Seek new opportunities through networking, cold calling, and social media channels
• Collaborate within teams to achieve better results

Desired Candidate Profile

• Minimum 6+years in Healthcare sales in TPA’s & brokers & has a network of corporates
• Experience in concept selling
• Excellent sales skills, preparing presentations, proposals etc.,  
• Strong team player and negotiation skills       
• Strong communication and presentation skills
• Preferred from Insurance/ Insurance Brokers or TPA or Corporate Health benefits portfolio         

Roles and Responsibilities

As an Escalation Associate, you will be at the front of handling and resolving customer complaints and Grievances from various touchpoints (Not Limited to Complaints, Social Media Escalations, Consumer Forum complaints, etc.). You will work with other departments and ensure closure and recovering a customer’s experience.

• Tracking all Customer complaints/escalations in real-time.
• Acknowledge all customer complaints, connect with customers (Over emails as well as on calls), understand the problem clearly, and assure a timely resolution.
• Coordinate and follow up internally for an end-to-end closure on each complaint handled.
• Proactively escalate cases that are about to breach standard TAT.
• Work on RCAs (Root Cause Analysis), of complaints, handled, to facilitate process improvement internally.
• Liaison with team members and team leads on a regular basis.
• Publish MIS on Escalation Cases and follow up steps to be shared with Team Leaders for Agent coaching and improvement.
• Adhere to compliance policies.

Required Skills & Experience

• A strong Customer-centric approach.
• Can work under pressure and handle difficult conversations.
• Can understand problems clearly.
• Ownership and solution-oriented approaches should understand and deliver end-to-end resolutions.
• A team player can coordinate and liaise with internal and other departments seamlessly.
• Fluent in written and conversational English. Regional Language Hindi, Kannada, Tamil, Telugu is a strong plus.
• Academic Qualifications- Bachelor’s Degree preferred or equivalent experience considered.
• 1 -2-year experience in customer service (or related fields), fresher’s can be considered who matches above criteria.

Preferred Skills

• Background in customer service, escalations/complaints handling, social media handling.
• Experience in email handling, inbound calls.

Responsibilities:

1.    Perform R&D in computer graphics and video contents editing. Help to develop new video editing/processing algorithms for our video and live streaming pipeline. Follow up state-of-art work in related fields and keep improving overall performance of our products. 

2.    Research and optimize algorithms/strategies of short video and streamed video coding.

3.    Research and develop practical image enhancing algorithms. Follow up state-of-art work in related fields and keep improving overall performance of our video systems.